Publications-Theses
Article View/Open
Publication Export
-
題名 我國醫學圖書館文獻代檢索服務之研究
Study on literature searching service for medical libraries in Taiwan作者 葉盈伶
Yeh, Yin-Ling貢獻者 王梅玲
Wang, Mei-Ling
葉盈伶
Yeh, Yin-Ling關鍵詞 醫學圖書館
文獻代檢索服務
Medical library
Literature searching service日期 2018 上傳時間 17-Jul-2018 11:26:26 (UTC+8) 摘要 網路時代下，快速增長的資訊量對於民眾與圖書館都產生了許多影響，圖書館之資訊服務亦越來越受重視。早期醫學圖書館因資料庫費用昂貴、資料庫介面使用困難、檢索成本高等因素提供文獻代檢索服務，讀者使用率高，但在個人電腦廣為大眾使用以及檢索系統介面簡單化後，減低了代檢索服務的利用，且在圖書館人力以及經費預算的限制下，文獻代檢索服務已發生轉變。故本研究之研究目的為：(1)探討我國醫學圖書館文獻代檢索服務之意涵、現況、特徵與價值；(2)探討使用者之資訊需求與文獻代檢索服務使用經驗；(3)探討使用者之文獻代檢索服務期望與使用滿意度。本研究先以網站內容分析法以及電話普查了解我國35所較具代表性之醫學圖書館文獻代檢索服務現況，再針對5所醫學圖書館主管、相關館員與使用者進行深度訪談與問卷調查，獲得以下結論：(1)目前我國醫學圖書館仍有提供文獻代檢索服務，共有15所提供服務；(2)目前文獻代檢索服務共分為四種類型，其中以主題文獻檢索服務為多；(3)多數醫學圖書館文獻代檢索服務免費，另有醫學圖書館提議將館員列入共同作者以取代收費的新方式；(4)目前醫學圖書館提供文獻代檢索服務主要是滿足讀者需求，包括節省讀者時間或提供母機構決策資源等；(5)文獻代檢索服務主要使用者為醫師與護理人員，主管與館員認為服務成效不錯；(6)文獻代檢索服務具有2項內部價值以及5項外部價值；(7)提供文獻代檢索服務對圖書館角色帶來正面影響；(8)不同類型的醫學圖書館對於提供文獻代檢索服務認知具有差異；(9)受訪之健康科學專業人員資訊需求動機主要是在臨床醫療診治、教學與研究方面；(10)受訪者利用文獻代檢索服務的動機主要是無法取用資料庫的資源；使用目的為教學與研究；(11)需求、成本花費、喜歡自己檢索、服務處理時間太久以及難以聯絡館員皆是影響使用者利用文獻代檢索服務的因素；(12)受訪者最重視檢索結果的處理時間；(13)受訪者認為文獻代檢索服務能為他們帶來幫助；(14)受訪者對於文獻代檢索服務期望高且滿意度亦高；(15)受訪者滿意度高，但使用率卻低，推測原因為圖書館購買的資料庫資源充足以及讀者喜愛自行檢索。針對獲得之結論，本研究提出以下建議：(1)不同類型的醫學圖書館應先思考圖書館的角色與定位並了解讀者需求，進而決定提供之代檢索服務類型；(2)健康科學專業人員重視實證醫學，醫學圖書館應可積極提供相關服務；(3)醫學圖書館員在檢索前應先與使用者進行檢索晤談，才能掌握使用者的需求；(4)醫學圖書館能朝提供多元之知識加值服務發展。
In this era of the Internet, information technology is a rapidly growing field that is simultaneously changing our society. On the other hand, libraries play an important role in our educational and research process. The combination of the two, a digital library, can provide access to information to many networks around the world, which is a necessary component of any researchers’ experience.In the early days, due to the high cost of information retrieval and the not so user-friendly database interfaces, patrons relied on literature searching services. But in the last few decades, the personal computer has evolved and the interface for other informational retrieval systems has been greatly simplified, reducing the usage of literature searching services. Because of the constraints to libraries’ manpower and budget, literature searching services has changed. Therefore, the main objectives of this study are to: (1) explore the meaning, current status, characteristics and value of the literature searching service for medical libraries in Taiwan; (2) examine the informational needs of users; (3) review users’ experiences with literature searching services and analyze their expectations and satisfaction.This study first utilizes website content and a telephone census to explore literature searching services, polling 35 representative medical libraries in Taiwan. This study also conducts in-depth interviews and questionnaire surveys from five medical library supervisors, related librarians and users. The study obtains the following conclusions:(1) Currently, there are 15 medical libraries in Taiwan providing literature searching services; (2) there are four types of literature searching services, and most medical libraries provide subject searching of four types; (3) most medical libraries’ literature searching services are free, and there is even one medical library proposing to include librarians as co-authors to replace the fees; (4) at this time, medical libraries provide literature searching services mainly to meet the needs of readers, including saving patrons` time and providing decision-making resources and credible sources for institutions; (5) the main users of the literature searching services are physicians and nurses. Library directors think that the service is effective as well as librarians; (6) literature searching services have 2 internal values and 5 external values; (7) providing literature searching services has a positive impact on the roles of libraries; (8) different types of medical libraries provide different perceptions in how they present literature searching services; (9) the primary use of literature searching services by health professionals interviewed have mainly been in clinical / medical treatment, teaching and research; (10) the motivation of using literature searching services by users have been hard to access within databases, and they used for teaching and researching; (11) the demand, cost, preference over self-searching, long processing times, and the difficulty of reaching a librarian are all factors that affect the users’ experiences with literature searching services; (12) when using literature searching services, the respondents polled care most regarding the processing time of their search results; (13) the respondents also believe that literature searching services could help them; (14) respondents have high expectations and high satisfaction rates with their literature searching service experiences; (15) even though respondents have high satisfaction, their usage rates are low. This study speculates that the reason behind this is that the databases provided by the library are sufficient and patrons prefer to search for themselves.According to the above conclusions, this study proposes the following suggestions: (1) different types of medical libraries should consider its role and positioning first, then try to understand the needs of patrons, before deciding on the type of literature searching service it should provide; (2) health professionals emphasize on Evidence-Based Medicine, therefore medical libraries should be able to provide relevant services; (3) medical librarians should consistently be conducting information retrieval interviews with users before searching, in order to grasp the needs of users; (4) medical libraries can provide diverse knowledge value-added services.參考文獻 中國醫藥大學圖書館（2013）。中國醫藥大學圖書館資料庫檢索服務辦法。檢自 http://www.cmu.edu.tw/statute/statute_detail.php?sn=107中國醫藥大學圖書館（2016a）。組織。檢自http://lib.cmu.edu.tw/intro_organization.html中國醫藥大學圖書館（2016b）。簡史暨大事紀。檢自http://lib.cmu.edu.tw/intro_history.html中國醫藥大學圖書館（2017）。館藏統計。檢自http://lib.cmu.edu.tw/intro_statistics.html王梅玲（2014）。資訊服務。在王梅玲、謝寶煖（編），圖書資訊學導論（頁191-242）。臺北市：五南。王梅玲、藍翊瑄（2016）。圖書館成果評鑑：看見圖書館的價值。臺北市立圖書館館訊，33(4)，50-72。王雲東（2016）。社會研究方法：量化與質性取向及其應用（三版）。新北市：揚智文化。成功大學圖書館崑巖醫學圖書分館（2014a）。組織架構及業務職掌。檢自http://www.medlib.ncku.edu.tw/introduction/staff.html成功大學圖書館崑巖醫學圖書分館（2014b）。電子資源代檢服務。檢自http://www.medlib.ncku.edu.tw/mylibrary/service_search.html成功大學圖書館崑巖醫學圖書分館（2014c）。認識本館。檢自 http://www.medlib.ncku.edu.tw/introduction/intro.html成功大學圖書館崑巖醫學圖書分館（2018）。館藏統計。檢自 http://www.medlib.ncku.edu.tw/introduction/statis_collections.html吳明清（1991）。教育研究：基本觀念與方法分析。臺北市：五南。吳明德（2004）。圖書館評鑑。國立成功大學圖書館館刊，11，1-8。林珊如（1997）。從終端使用者資訊檢索行為談圖書館的資訊服務政策及角色－實證研究之探討。圖書資訊學刊，13，22-39。邱子恒（2004）。健康科學相關科系師生使用圖書館資源與服務之研究：以臺北醫學大學為例。國家圖書館館刊，93(2)，69-95。邱子恒（2006）。醫學圖書館聯盟之建置與推廣─以臺北醫學大學數位圖書館聯盟為例。國家圖書館館刊，95(2)，51-73。邱子恒（2012）。醫學圖書館。檢自http://terms.naer.edu.tw/detail/1679094/邱子恒（2018）。臺灣的醫學圖書事業館概述。檢自http://library.tmu.edu.tw/chiu/med1061-2.ppt邱琦茹（2015）。臺北醫學大學數位圖書館專案服務介紹。檢自http://event.tmu.edu.tw/files/actnews/news/529_99017b1e.pdf侯海珠（2002）。醫師資訊需求與資訊尋求行為之探討。圖書館學與資訊科學，28(2)，81-93。范豪英（1995）。醫學圖書館員。檢自http://terms.naer.edu.tw/detail/1679623/馬偕紀念醫院圖書館（2007）。馬偕紀念醫院圖書館館藏資源發展政策。檢自http://library.mmh.org.tw/attachment/Library%20Collection%20Policy.pdf馬偕紀念醫院圖書館（2014）。馬偕紀念醫院圖書館服務辦法暨相關工作規則。檢自 http://library.mmh.org.tw/attachment/Library%20Services.pdf馬偕紀念醫院圖書館（2015）。文獻代檢索索服務辦法。檢自 http://library.mmh.org.tw/retrieval.htm國立臺灣大學醫學圖書館（2017）。資料庫代檢。檢自http://ntuml.mc.ntu.edu.tw/Fpage.action?muid=130&fid=17張嘉彬（2010）。資訊爆炸。檢自http://terms.naer.edu.tw/detail/1678899/張慧銖（2000）。二十一世紀醫學圖書館的發展。國家圖書館館刊，89(2)，79-86。張慶南、林明珍、曾秋鑾、呂春美、鄔彩香、溫滿美（2007）。護理人員對健康照護資訊的尋求及其相關因素之探討。志為護理，6(4)，80-90。教育部（2016）。105學年度大學校院一覽表。檢自 https://ulist.moe.gov.tw/Query/AjaxQuery/Discipline/7201許麗娟（1998）。國立臺灣大學醫學院暨附設醫院教師及醫生之資訊需求及資訊尋求行為的比較研究（未出版之碩士論文）。國立臺灣大學圖書資訊學系，臺北市。陳聲平、佘振興、程文祺、蘇忠仁（2009）。醫師對實證醫學推行之認知與電子資料庫使用情形初探－以某區域教學醫院爲例。台灣家庭醫學雜誌， 19(2)，71-80。勞動部勞工保險局（2018）。衛生福利部醫院評鑑優等以上、醫院評鑑合格之醫學中心或區域醫院、醫院評鑑及教學醫院評鑑合格之全民健康保險特約醫院名單。檢自https://www.bli.gov.tw/File.aspx?uid=hUdixQZmvXg%3D黃元鶴（2011）。圖書館知識服務經營現況與潛在客戶需求調查研究。圖書資訊學研究，5(2)，143-194。黃世雄（1995）。資訊檢索。檢自http://terms.naer.edu.tw/detail/1680705/黃明居、吳東陽（2014）。圖書館電子資源之加值應用以引用文獻分析系統之建置為例。圖書館學與資訊科學，40(1)，66-81。黃慕萱（1994）。線上檢索時使用者問題初探。圖書與資訊學刊，16，16-21。黃慕萱（1997）。資訊檢索。臺北市：臺灣學生書局。黃慕萱（2003）。資訊需求者與計畫檢索者問題分類之比較分析。大學圖書館， 7(2)，16-36。葉慶玲（2000）。護理人員資訊尋求行為研究。大學圖書館，4(2)，93-114。彰化基督教醫院圖書館（2017）。關於本館。檢自https://lib.cch.org.tw/about_2.aspx臺北醫學大學圖書館（2017）。圖書館簡介。檢自http://library.tmu.edu.tw/v2/about.html臺北醫學大學圖書館（2018）。業務統計。檢自 http://library.tmu.edu.tw/about/statis.pdf蔡明月（1991）。線上資訊檢索理論與應用。臺北市：臺灣學生書局。蔡明月、陳憶玲（2006）。生醫科學期刊引用數據之分析比較研究。國家圖書館館刊，95(1)，1-33。衛生福利部醫事司（2017）。102至105年度醫院評鑑及教學醫院評鑑合格名單。檢自https://dep.mohw.gov.tw/DOMA/cp-949-15569-106.html盧秋鳳（2011）。從讀者資訊需求與資訊尋求行為探究彰化基督教醫院圖書館利用教育之規劃與實施（未出版之碩士論文）。國立臺灣師範大學圖書資訊學研究所在職進修碩士班，臺北市。賴鈺嘉、黃百粲（2000）。醫學的困境與新境—運用『證據醫學』重新出發。醫望，33(18)，9。蘇諼（1997）。臺灣地區臨床醫師的資訊需求與資訊尋求模式研究（國科會專題研究計畫成果報告，NSC 86-2415-H-030-004）。新北市：私立輔仁大學圖書資訊學系。蘇諼（2003）。醫學網路資源的使用與評鑑。臺北市：文華圖書館管理。蘇諼（2006）。健康科學專業人員的資訊行為。圖書館學與資訊科學，32(2)，32-41。American Library Association. (2000). Guidelines for information services. Retrieved from http://www.ala.org/Template.cfm?Section=reference&template=/ContentManagement/ContentDisplay.cfm&ContentID=26884Barnett, L., Cmor, D., & Morgan, P. (2001). Mediated computer search services relative to instruction services: a survey of one health sciences library. Medical Reference Services Quarterly, 20(2), 9-21.Blythe, J., & Royle, J. A. (1993). Assessing nurses` information needs in the work environment. Bulletin of the Medical Library Association, 81(4), 433-435.Brassil, E., Gunn, B., Shenoy, A. M., & Blanchard, R. (2017). Unanswered clinical questions: a survey of specialists and primary care providers. Journal of the Medical Library Association, 105(1), 4-11.Braun, L. M. M., Wiesman, F., Van den Herik, H. J., & Hasman, A. (2006). Avoiding literature overload in the medical domain. Studies in Health Technology and Informatics, 124, 497-502.Clarke, M. A., Belden, J. L., Koopman, R. J., Steege, L. M., Moore, J. L., Canfield, S. M., & Kim, M. S. (2013). Information needs and information-seeking behaviour analysis of primary care physicians and nurses: a literature review. Health Information and Libraries Journal, 30(3), 178-190. https://doi.org/10.1111/hir.12036Cooper, I. D., & Crum, J. A. (2013). New activities and changing roles of health sciences librarians: a systematic review, 1990–2012. Journal of the Medical Library Association, 101(4), 268-277. https://doi.org/10.3163/1536-5050.101.4.008Crea, K., Glover, J., & Helenius, M. (1992). The Impact of In-House and End-User Databases on Mediated Searching. Online, 16, 49-53.Curtis, K. L., & Weller, A. C. (1993). Information-seeking behavior: a survey of health sciences faculty use of indexes and databases. Bulletin of the Medical Library Association, 81(4), 383-392.Curtis, K. L., Weller, A. C., & Hurd, J. M. (1997). Information-seeking behavior of health sciences faculty: the impact of new information technologies. Bulletin of the Medical Library Association, 85(4), 402-410.Dorsey, M. J., & Detlefsen, E. (2005). Investigating Information-Seeking Behaviors of Primary Care Physicians who Care for Older Depressed Patients and their Family Caregivers: A Pilot Study. Journal of the Canadian Health Libraries Association, 26(4), 111-116.Dumond, J., & Fink, P. (2013, May). Supporting Research: Reframing the Library’s Search Service. Paper session presented at the meeting of Canadian Health Libraries Association, Saskatoon, SK.Dunn, K., Marshall, J. G., Wells, A. L., & Backus, J. E. B. (2017). Examining the role of MEDLINE as a patient care information resource: an analysis of data from the Value of Libraries study. Journal of the Medical Library Association, 105(4), 336-346. doi:10.5195/jmla.2017.87Farrell, A., & Mason, J. (2014). Evaluating the Impact of Literature Searching Services on Patient Care Through the Use of a Quick-Assessment Tool. Journal of the Canadian Health Libraries Association, 35(3), 116-123. doi:http://dx.doi.org/10.5596/c14-030Friesen, C., Le, M. L., Cooke, C., & Raynard, M. (2015). Analysis of a librarian-mediated literature search service. Medical Reference Services Quarterly, 34(1), 29-46. doi:10.1080/02763869.2015.986782Gibson, D. S., DeRosa, A. P., Hernandez, M., & Matsoukas, K. (2017). Evaluating the Impact of Mediated Literature Searches at a Comprehensive Cancer Center. Medical Reference Services Quarterly, 36(3), 229-239.Gorman, P. N. (1995). Information needs of physicians. Journal of the American Society for Information Science, 46(10), 729-736. https://doi.org/10.1002/(SICI)1097-4571(199512)46:10<729::AID ASI3>3.0.CO;2-2Holst, R., & Funk, C. J. (2005). State of the art of expert searching: results of a Medical Library Association survey. Journal of the Medical Library Association, 93(1), 45-52.Ifijeh, G. I. (2010). Information explosion and university libraries: Current trends and strategies for intervention. Chinese librarianship: An international electronic journal, 30, 1-15.Jankowski, T. A., & Martin, E. R. (1994). Database search services as a basic service in academic health sciences libraries. Bulletin of the Medical Library Association, 82(4), 375-378.Johns Hopkins University, School of Medicine, Institutional Review Board. (2001). Guidelines for Determining an Adequate and Comprehensive Literature Search of Drug and Device Safety for Use by Investigator and Institutional Review Boards. Baltimore, MD: Johns Hopkins University.Kerby, E. E. (2016). Research data services in veterinary medicine libraries. Journal of the Medical Library Association, 104(4), 305-308. doi:10.3163/1536-5050.104.4.010King, S. B., & MacDonald, K. (2004). Metropolis redux: the unique importance of library skills in informatics. Journal of the Medical Library Association, 92(2), 209-217.Lancaster, F. W. (1977). The Measurement and Evaluation of Library Service. Washington, DC: Information Resource.Lasserre, K. (2012). Expert searching in health librarianship: a literature review to identify international issues and Australian concerns. Health Information & Libraries Journal, 29(1), 3-15. doi:10.1111/j.1471-1842.2011.00974.xManning, C. D., Raghavan, P., & Schütze, H. (2008). Introduction to Information Retrieval. NY, USA: Cambridge University Press.Marshall, J. G. (1992). The impact of the hospital library on clinical decision making: the Rochester study. Bulletin of the Medical Library Association, 80(2), 169-178.McAlister, F. A., Graham, I., Karr, G. W., & Laupacis, A. (1999). Evidence-based medicine and the practicing clinician. Journal of General Internal Medicine, 14(4), 236-242.McKeown, S., Konrad, S.-L., McTavish, J., & Boyce, E. (2017). Evaluation of hospital staff’s perceived quality of librarian-mediated literature searching services. Journal of the Medical Library Association, 105(2), 120-131. doi:10.5195/jmla.2017.201McKibbon, K. A., Haynes, R. B., Dilks, C. J., Ramsden, M. F., Ryan, N. C., Baker, L., Fitzgerald, D. (1990). How good are clinical MEDLINE searches? A comparative study of clinical end-user and librarian searches. Computers and Biomedical Research, 23(6), 583-593.Medical Library Association. (2005). Role of expert searching in health sciences libraries. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC545120/Medical Library Association. (2017). MLA Competencies for Lifelong Learning and Professional Success. Retrieved from http://www.mlanet.org/page/test-competenciesReference and User Services Association (2015). Health and Medical Reference Guidelines. Retrieved from http://www.ala.org/rusa/resources/guidelines/guidelinesmedical.Reference and User Services Association. (2013). Guidelines for Behavioral Performance of Reference and Information Service Providers. Retrieved from http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioralReference and User Services Association. (2017). Professional Competencies for Reference and User Services Librarians. Retrieved from http://www.ala.org/rusa/resources/guidelines/professionalSalinas, G. D. (2014). Trends in Physician Preferences for and Use of Sources of Medical Information in Response to Questions Arising at the Point of Care: 2009–2013. Journal of Continuing Education in the Health Professions, 34(S1), S11-S16. doi:10.1002/chp.21224Santosa, P. I., Wei, K. K., & Chan, H. C. (2005). User involvement and user satisfaction with information-seeking activity. European Journal of Information Systems, 14(4), 361-370. doi:10.1057/palgrave.ejis.3000545Saunders, L. (2016). Evaluation and Assessment of Reference Services. In L. C. Smith & M. A. Wong (Eds.), Reference and Information Services: An Introduction(pp. 212-243). Santa Barbara, California: Libraries Unlimited.Schardt, C., Adams, M. B., Owens, T., Keitz, S., & Fontelo, P. (2007). Utilization of the PICO framework to improve searching PubMed for clinical questions. BMC Medical Informatics and Decision Making, 7, 16-16. doi:10.1186/1472-6947-7-16Scott, I., Heyworth, R., & Fairweather, P. (2000). The use of evidence-based medicine in the practice of consultant physicians. Results of a questionnaire survey. Australian and New Zealand Journal of Medicine, 30(3), 319-326. doi:10.1111/j.1445-5994.2000.tb00832.xSeago, B. L., & Campbell, F. M. (1993). A comparison of MEDLINE CD-ROM and librarian-mediated search service users. Bulletin of the Medical Library Association, 81(1), 63-66.Shirley, B. (1993). State Library Survey-Online Search Services. Special Libraries, 84(1), 95-103.Sladek, R. M., Pinnock, C., & Phillips, P. A. (2004). The informationist: a prospective uncontrolled study. International journal for quality in health care, 16(6), 509-515. doi:10.1093/intqhc/mzh084Williamson, J. W., German, P. S., Weiss, R., Skinner, E. A., & Bowes, F. (1989). Health science information management and continuing education of physicians. A survey of U.S. primary care practitioners and their opinion leaders. Annals of Internal Medicine, 110(2), 151-160.Wilson, T. D. (2000). Human information behavior. Informing Science, 3, 49-56.World Health Organization (2013). Definition and list of health professionals. In World Health Organization (Eds.), Transforming and Scaling Up Health Professionals` Education and Training (pp.57). Geneva: World Health Organization.Younger, P. (2010). Internet-based information-seeking behaviour amongst doctors and nurses: a short review of the literature. Health Information and Libraries Journal, 27(1), 2-10. doi:10.1111/j.1471-1842.2010.00883.x 描述 碩士
國立政治大學
圖書資訊與檔案學研究所
105155008資料來源 http://thesis.lib.nccu.edu.tw/record/#G1051550081 資料類型 thesis dc.contributor.advisor 王梅玲 zh_TW dc.contributor.advisor Wang, Mei-Ling en_US dc.contributor.author (Authors) 葉盈伶 zh_TW dc.contributor.author (Authors) Yeh, Yin-Ling en_US dc.creator (作者) 葉盈伶 zh_TW dc.creator (作者) Yeh, Yin-Ling en_US dc.date (日期) 2018 en_US dc.date.accessioned 17-Jul-2018 11:26:26 (UTC+8) - dc.date.available 17-Jul-2018 11:26:26 (UTC+8) - dc.date.issued (上傳時間) 17-Jul-2018 11:26:26 (UTC+8) - dc.identifier (Other Identifiers) G1051550081 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/118700 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 圖書資訊與檔案學研究所 zh_TW dc.description (描述) 105155008 zh_TW dc.description.abstract (摘要) 網路時代下，快速增長的資訊量對於民眾與圖書館都產生了許多影響，圖書館之資訊服務亦越來越受重視。早期醫學圖書館因資料庫費用昂貴、資料庫介面使用困難、檢索成本高等因素提供文獻代檢索服務，讀者使用率高，但在個人電腦廣為大眾使用以及檢索系統介面簡單化後，減低了代檢索服務的利用，且在圖書館人力以及經費預算的限制下，文獻代檢索服務已發生轉變。故本研究之研究目的為：(1)探討我國醫學圖書館文獻代檢索服務之意涵、現況、特徵與價值；(2)探討使用者之資訊需求與文獻代檢索服務使用經驗；(3)探討使用者之文獻代檢索服務期望與使用滿意度。本研究先以網站內容分析法以及電話普查了解我國35所較具代表性之醫學圖書館文獻代檢索服務現況，再針對5所醫學圖書館主管、相關館員與使用者進行深度訪談與問卷調查，獲得以下結論：(1)目前我國醫學圖書館仍有提供文獻代檢索服務，共有15所提供服務；(2)目前文獻代檢索服務共分為四種類型，其中以主題文獻檢索服務為多；(3)多數醫學圖書館文獻代檢索服務免費，另有醫學圖書館提議將館員列入共同作者以取代收費的新方式；(4)目前醫學圖書館提供文獻代檢索服務主要是滿足讀者需求，包括節省讀者時間或提供母機構決策資源等；(5)文獻代檢索服務主要使用者為醫師與護理人員，主管與館員認為服務成效不錯；(6)文獻代檢索服務具有2項內部價值以及5項外部價值；(7)提供文獻代檢索服務對圖書館角色帶來正面影響；(8)不同類型的醫學圖書館對於提供文獻代檢索服務認知具有差異；(9)受訪之健康科學專業人員資訊需求動機主要是在臨床醫療診治、教學與研究方面；(10)受訪者利用文獻代檢索服務的動機主要是無法取用資料庫的資源；使用目的為教學與研究；(11)需求、成本花費、喜歡自己檢索、服務處理時間太久以及難以聯絡館員皆是影響使用者利用文獻代檢索服務的因素；(12)受訪者最重視檢索結果的處理時間；(13)受訪者認為文獻代檢索服務能為他們帶來幫助；(14)受訪者對於文獻代檢索服務期望高且滿意度亦高；(15)受訪者滿意度高，但使用率卻低，推測原因為圖書館購買的資料庫資源充足以及讀者喜愛自行檢索。針對獲得之結論，本研究提出以下建議：(1)不同類型的醫學圖書館應先思考圖書館的角色與定位並了解讀者需求，進而決定提供之代檢索服務類型；(2)健康科學專業人員重視實證醫學，醫學圖書館應可積極提供相關服務；(3)醫學圖書館員在檢索前應先與使用者進行檢索晤談，才能掌握使用者的需求；(4)醫學圖書館能朝提供多元之知識加值服務發展。 zh_TW dc.description.abstract (摘要) In this era of the Internet, information technology is a rapidly growing field that is simultaneously changing our society. On the other hand, libraries play an important role in our educational and research process. The combination of the two, a digital library, can provide access to information to many networks around the world, which is a necessary component of any researchers’ experience.In the early days, due to the high cost of information retrieval and the not so user-friendly database interfaces, patrons relied on literature searching services. But in the last few decades, the personal computer has evolved and the interface for other informational retrieval systems has been greatly simplified, reducing the usage of literature searching services. Because of the constraints to libraries’ manpower and budget, literature searching services has changed. Therefore, the main objectives of this study are to: (1) explore the meaning, current status, characteristics and value of the literature searching service for medical libraries in Taiwan; (2) examine the informational needs of users; (3) review users’ experiences with literature searching services and analyze their expectations and satisfaction.This study first utilizes website content and a telephone census to explore literature searching services, polling 35 representative medical libraries in Taiwan. This study also conducts in-depth interviews and questionnaire surveys from five medical library supervisors, related librarians and users. The study obtains the following conclusions:(1) Currently, there are 15 medical libraries in Taiwan providing literature searching services; (2) there are four types of literature searching services, and most medical libraries provide subject searching of four types; (3) most medical libraries’ literature searching services are free, and there is even one medical library proposing to include librarians as co-authors to replace the fees; (4) at this time, medical libraries provide literature searching services mainly to meet the needs of readers, including saving patrons` time and providing decision-making resources and credible sources for institutions; (5) the main users of the literature searching services are physicians and nurses. Library directors think that the service is effective as well as librarians; (6) literature searching services have 2 internal values and 5 external values; (7) providing literature searching services has a positive impact on the roles of libraries; (8) different types of medical libraries provide different perceptions in how they present literature searching services; (9) the primary use of literature searching services by health professionals interviewed have mainly been in clinical / medical treatment, teaching and research; (10) the motivation of using literature searching services by users have been hard to access within databases, and they used for teaching and researching; (11) the demand, cost, preference over self-searching, long processing times, and the difficulty of reaching a librarian are all factors that affect the users’ experiences with literature searching services; (12) when using literature searching services, the respondents polled care most regarding the processing time of their search results; (13) the respondents also believe that literature searching services could help them; (14) respondents have high expectations and high satisfaction rates with their literature searching service experiences; (15) even though respondents have high satisfaction, their usage rates are low. This study speculates that the reason behind this is that the databases provided by the library are sufficient and patrons prefer to search for themselves.According to the above conclusions, this study proposes the following suggestions: (1) different types of medical libraries should consider its role and positioning first, then try to understand the needs of patrons, before deciding on the type of literature searching service it should provide; (2) health professionals emphasize on Evidence-Based Medicine, therefore medical libraries should be able to provide relevant services; (3) medical librarians should consistently be conducting information retrieval interviews with users before searching, in order to grasp the needs of users; (4) medical libraries can provide diverse knowledge value-added services. en_US dc.description.tableofcontents 第一章 緒論 1第一節 研究背景與動機 1第二節 研究目的 5第三節 研究問題 5第四節 研究範圍與限制 6第五節 名詞解釋 7第二章 文獻探討 9第一節 文獻代檢索服務與醫學圖書館 9第二節 健康科學專業人員資訊行為 19第三節 資訊檢索與文獻代檢索服務評鑑 26第三章 研究設計與實施 31第一節 研究方法 31第二節 研究架構 33第三節 研究實施步驟 34第四節 研究個案簡介 37第五節 研究工具 39第六節 資料蒐集與分析 43第四章 醫學圖書館文獻代檢索服務現況 49第一節 醫學圖書館文獻代檢索服務 49第二節 受訪者基本資料 55第三節 醫學圖書館文獻代檢索服務與使用 56第四節 醫學圖書館文獻代檢索服務之價值與影響 66第五節 綜合討論 71第五章 醫學圖書館文獻代檢索服務使用分析 75第一節 受訪者基本資料 75第二節 資訊需求與文獻代檢索服務使用經驗 77第三節 文獻代檢索服務期望與滿意度 84第四節 綜合討論 90第六章 結論與建議 95第一節 結論 95第二節 建議 100參考文獻 103附錄一、主管版醫學圖書館文獻代檢索服務現況訪談大綱 113附錄二、館員版醫學圖書館文獻代檢索服務現況訪談大綱 114附錄三、醫學圖書館文獻代檢索服務使用與滿意度訪談大綱 115附錄四、醫學圖書館文獻代檢索服務使用與滿意度問卷 116 zh_TW dc.format.extent 2757427 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1051550081 en_US dc.subject (關鍵詞) 醫學圖書館 zh_TW dc.subject (關鍵詞) 文獻代檢索服務 zh_TW dc.subject (關鍵詞) Medical library en_US dc.subject (關鍵詞) Literature searching service en_US dc.title (題名) 我國醫學圖書館文獻代檢索服務之研究 zh_TW dc.title (題名) Study on literature searching service for medical libraries in Taiwan en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中國醫藥大學圖書館（2013）。中國醫藥大學圖書館資料庫檢索服務辦法。檢自 http://www.cmu.edu.tw/statute/statute_detail.php?sn=107中國醫藥大學圖書館（2016a）。組織。檢自http://lib.cmu.edu.tw/intro_organization.html中國醫藥大學圖書館（2016b）。簡史暨大事紀。檢自http://lib.cmu.edu.tw/intro_history.html中國醫藥大學圖書館（2017）。館藏統計。檢自http://lib.cmu.edu.tw/intro_statistics.html王梅玲（2014）。資訊服務。在王梅玲、謝寶煖（編），圖書資訊學導論（頁191-242）。臺北市：五南。王梅玲、藍翊瑄（2016）。圖書館成果評鑑：看見圖書館的價值。臺北市立圖書館館訊，33(4)，50-72。王雲東（2016）。社會研究方法：量化與質性取向及其應用（三版）。新北市：揚智文化。成功大學圖書館崑巖醫學圖書分館（2014a）。組織架構及業務職掌。檢自http://www.medlib.ncku.edu.tw/introduction/staff.html成功大學圖書館崑巖醫學圖書分館（2014b）。電子資源代檢服務。檢自http://www.medlib.ncku.edu.tw/mylibrary/service_search.html成功大學圖書館崑巖醫學圖書分館（2014c）。認識本館。檢自 http://www.medlib.ncku.edu.tw/introduction/intro.html成功大學圖書館崑巖醫學圖書分館（2018）。館藏統計。檢自 http://www.medlib.ncku.edu.tw/introduction/statis_collections.html吳明清（1991）。教育研究：基本觀念與方法分析。臺北市：五南。吳明德（2004）。圖書館評鑑。國立成功大學圖書館館刊，11，1-8。林珊如（1997）。從終端使用者資訊檢索行為談圖書館的資訊服務政策及角色－實證研究之探討。圖書資訊學刊，13，22-39。邱子恒（2004）。健康科學相關科系師生使用圖書館資源與服務之研究：以臺北醫學大學為例。國家圖書館館刊，93(2)，69-95。邱子恒（2006）。醫學圖書館聯盟之建置與推廣─以臺北醫學大學數位圖書館聯盟為例。國家圖書館館刊，95(2)，51-73。邱子恒（2012）。醫學圖書館。檢自http://terms.naer.edu.tw/detail/1679094/邱子恒（2018）。臺灣的醫學圖書事業館概述。檢自http://library.tmu.edu.tw/chiu/med1061-2.ppt邱琦茹（2015）。臺北醫學大學數位圖書館專案服務介紹。檢自http://event.tmu.edu.tw/files/actnews/news/529_99017b1e.pdf侯海珠（2002）。醫師資訊需求與資訊尋求行為之探討。圖書館學與資訊科學，28(2)，81-93。范豪英（1995）。醫學圖書館員。檢自http://terms.naer.edu.tw/detail/1679623/馬偕紀念醫院圖書館（2007）。馬偕紀念醫院圖書館館藏資源發展政策。檢自http://library.mmh.org.tw/attachment/Library%20Collection%20Policy.pdf馬偕紀念醫院圖書館（2014）。馬偕紀念醫院圖書館服務辦法暨相關工作規則。檢自 http://library.mmh.org.tw/attachment/Library%20Services.pdf馬偕紀念醫院圖書館（2015）。文獻代檢索索服務辦法。檢自 http://library.mmh.org.tw/retrieval.htm國立臺灣大學醫學圖書館（2017）。資料庫代檢。檢自http://ntuml.mc.ntu.edu.tw/Fpage.action?muid=130&fid=17張嘉彬（2010）。資訊爆炸。檢自http://terms.naer.edu.tw/detail/1678899/張慧銖（2000）。二十一世紀醫學圖書館的發展。國家圖書館館刊，89(2)，79-86。張慶南、林明珍、曾秋鑾、呂春美、鄔彩香、溫滿美（2007）。護理人員對健康照護資訊的尋求及其相關因素之探討。志為護理，6(4)，80-90。教育部（2016）。105學年度大學校院一覽表。檢自 https://ulist.moe.gov.tw/Query/AjaxQuery/Discipline/7201許麗娟（1998）。國立臺灣大學醫學院暨附設醫院教師及醫生之資訊需求及資訊尋求行為的比較研究（未出版之碩士論文）。國立臺灣大學圖書資訊學系，臺北市。陳聲平、佘振興、程文祺、蘇忠仁（2009）。醫師對實證醫學推行之認知與電子資料庫使用情形初探－以某區域教學醫院爲例。台灣家庭醫學雜誌， 19(2)，71-80。勞動部勞工保險局（2018）。衛生福利部醫院評鑑優等以上、醫院評鑑合格之醫學中心或區域醫院、醫院評鑑及教學醫院評鑑合格之全民健康保險特約醫院名單。檢自https://www.bli.gov.tw/File.aspx?uid=hUdixQZmvXg%3D黃元鶴（2011）。圖書館知識服務經營現況與潛在客戶需求調查研究。圖書資訊學研究，5(2)，143-194。黃世雄（1995）。資訊檢索。檢自http://terms.naer.edu.tw/detail/1680705/黃明居、吳東陽（2014）。圖書館電子資源之加值應用以引用文獻分析系統之建置為例。圖書館學與資訊科學，40(1)，66-81。黃慕萱（1994）。線上檢索時使用者問題初探。圖書與資訊學刊，16，16-21。黃慕萱（1997）。資訊檢索。臺北市：臺灣學生書局。黃慕萱（2003）。資訊需求者與計畫檢索者問題分類之比較分析。大學圖書館， 7(2)，16-36。葉慶玲（2000）。護理人員資訊尋求行為研究。大學圖書館，4(2)，93-114。彰化基督教醫院圖書館（2017）。關於本館。檢自https://lib.cch.org.tw/about_2.aspx臺北醫學大學圖書館（2017）。圖書館簡介。檢自http://library.tmu.edu.tw/v2/about.html臺北醫學大學圖書館（2018）。業務統計。檢自 http://library.tmu.edu.tw/about/statis.pdf蔡明月（1991）。線上資訊檢索理論與應用。臺北市：臺灣學生書局。蔡明月、陳憶玲（2006）。生醫科學期刊引用數據之分析比較研究。國家圖書館館刊，95(1)，1-33。衛生福利部醫事司（2017）。102至105年度醫院評鑑及教學醫院評鑑合格名單。檢自https://dep.mohw.gov.tw/DOMA/cp-949-15569-106.html盧秋鳳（2011）。從讀者資訊需求與資訊尋求行為探究彰化基督教醫院圖書館利用教育之規劃與實施（未出版之碩士論文）。國立臺灣師範大學圖書資訊學研究所在職進修碩士班，臺北市。賴鈺嘉、黃百粲（2000）。醫學的困境與新境—運用『證據醫學』重新出發。醫望，33(18)，9。蘇諼（1997）。臺灣地區臨床醫師的資訊需求與資訊尋求模式研究（國科會專題研究計畫成果報告，NSC 86-2415-H-030-004）。新北市：私立輔仁大學圖書資訊學系。蘇諼（2003）。醫學網路資源的使用與評鑑。臺北市：文華圖書館管理。蘇諼（2006）。健康科學專業人員的資訊行為。圖書館學與資訊科學，32(2)，32-41。American Library Association. (2000). Guidelines for information services. Retrieved from http://www.ala.org/Template.cfm?Section=reference&template=/ContentManagement/ContentDisplay.cfm&ContentID=26884Barnett, L., Cmor, D., & Morgan, P. (2001). Mediated computer search services relative to instruction services: a survey of one health sciences library. Medical Reference Services Quarterly, 20(2), 9-21.Blythe, J., & Royle, J. A. (1993). Assessing nurses` information needs in the work environment. Bulletin of the Medical Library Association, 81(4), 433-435.Brassil, E., Gunn, B., Shenoy, A. M., & Blanchard, R. (2017). Unanswered clinical questions: a survey of specialists and primary care providers. Journal of the Medical Library Association, 105(1), 4-11.Braun, L. M. M., Wiesman, F., Van den Herik, H. J., & Hasman, A. (2006). Avoiding literature overload in the medical domain. Studies in Health Technology and Informatics, 124, 497-502.Clarke, M. A., Belden, J. L., Koopman, R. J., Steege, L. M., Moore, J. L., Canfield, S. M., & Kim, M. S. (2013). Information needs and information-seeking behaviour analysis of primary care physicians and nurses: a literature review. Health Information and Libraries Journal, 30(3), 178-190. https://doi.org/10.1111/hir.12036Cooper, I. D., & Crum, J. A. (2013). New activities and changing roles of health sciences librarians: a systematic review, 1990–2012. Journal of the Medical Library Association, 101(4), 268-277. https://doi.org/10.3163/1536-5050.101.4.008Crea, K., Glover, J., & Helenius, M. (1992). The Impact of In-House and End-User Databases on Mediated Searching. Online, 16, 49-53.Curtis, K. L., & Weller, A. C. (1993). Information-seeking behavior: a survey of health sciences faculty use of indexes and databases. Bulletin of the Medical Library Association, 81(4), 383-392.Curtis, K. L., Weller, A. C., & Hurd, J. M. (1997). Information-seeking behavior of health sciences faculty: the impact of new information technologies. Bulletin of the Medical Library Association, 85(4), 402-410.Dorsey, M. J., & Detlefsen, E. (2005). Investigating Information-Seeking Behaviors of Primary Care Physicians who Care for Older Depressed Patients and their Family Caregivers: A Pilot Study. Journal of the Canadian Health Libraries Association, 26(4), 111-116.Dumond, J., & Fink, P. (2013, May). Supporting Research: Reframing the Library’s Search Service. Paper session presented at the meeting of Canadian Health Libraries Association, Saskatoon, SK.Dunn, K., Marshall, J. G., Wells, A. L., & Backus, J. E. B. (2017). Examining the role of MEDLINE as a patient care information resource: an analysis of data from the Value of Libraries study. Journal of the Medical Library Association, 105(4), 336-346. doi:10.5195/jmla.2017.87Farrell, A., & Mason, J. (2014). Evaluating the Impact of Literature Searching Services on Patient Care Through the Use of a Quick-Assessment Tool. Journal of the Canadian Health Libraries Association, 35(3), 116-123. doi:http://dx.doi.org/10.5596/c14-030Friesen, C., Le, M. L., Cooke, C., & Raynard, M. (2015). Analysis of a librarian-mediated literature search service. Medical Reference Services Quarterly, 34(1), 29-46. doi:10.1080/02763869.2015.986782Gibson, D. S., DeRosa, A. P., Hernandez, M., & Matsoukas, K. (2017). Evaluating the Impact of Mediated Literature Searches at a Comprehensive Cancer Center. Medical Reference Services Quarterly, 36(3), 229-239.Gorman, P. N. (1995). Information needs of physicians. Journal of the American Society for Information Science, 46(10), 729-736. https://doi.org/10.1002/(SICI)1097-4571(199512)46:10<729::AID ASI3>3.0.CO;2-2Holst, R., & Funk, C. J. (2005). State of the art of expert searching: results of a Medical Library Association survey. Journal of the Medical Library Association, 93(1), 45-52.Ifijeh, G. I. (2010). Information explosion and university libraries: Current trends and strategies for intervention. Chinese librarianship: An international electronic journal, 30, 1-15.Jankowski, T. A., & Martin, E. R. (1994). Database search services as a basic service in academic health sciences libraries. Bulletin of the Medical Library Association, 82(4), 375-378.Johns Hopkins University, School of Medicine, Institutional Review Board. (2001). Guidelines for Determining an Adequate and Comprehensive Literature Search of Drug and Device Safety for Use by Investigator and Institutional Review Boards. Baltimore, MD: Johns Hopkins University.Kerby, E. E. (2016). Research data services in veterinary medicine libraries. Journal of the Medical Library Association, 104(4), 305-308. doi:10.3163/1536-5050.104.4.010King, S. B., & MacDonald, K. (2004). Metropolis redux: the unique importance of library skills in informatics. Journal of the Medical Library Association, 92(2), 209-217.Lancaster, F. W. (1977). The Measurement and Evaluation of Library Service. Washington, DC: Information Resource.Lasserre, K. (2012). Expert searching in health librarianship: a literature review to identify international issues and Australian concerns. Health Information & Libraries Journal, 29(1), 3-15. doi:10.1111/j.1471-1842.2011.00974.xManning, C. D., Raghavan, P., & Schütze, H. (2008). Introduction to Information Retrieval. NY, USA: Cambridge University Press.Marshall, J. G. (1992). The impact of the hospital library on clinical decision making: the Rochester study. Bulletin of the Medical Library Association, 80(2), 169-178.McAlister, F. A., Graham, I., Karr, G. W., & Laupacis, A. (1999). Evidence-based medicine and the practicing clinician. Journal of General Internal Medicine, 14(4), 236-242.McKeown, S., Konrad, S.-L., McTavish, J., & Boyce, E. (2017). Evaluation of hospital staff’s perceived quality of librarian-mediated literature searching services. Journal of the Medical Library Association, 105(2), 120-131. doi:10.5195/jmla.2017.201McKibbon, K. A., Haynes, R. B., Dilks, C. J., Ramsden, M. F., Ryan, N. C., Baker, L., Fitzgerald, D. (1990). How good are clinical MEDLINE searches? A comparative study of clinical end-user and librarian searches. Computers and Biomedical Research, 23(6), 583-593.Medical Library Association. (2005). Role of expert searching in health sciences libraries. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC545120/Medical Library Association. (2017). MLA Competencies for Lifelong Learning and Professional Success. Retrieved from http://www.mlanet.org/page/test-competenciesReference and User Services Association (2015). Health and Medical Reference Guidelines. Retrieved from http://www.ala.org/rusa/resources/guidelines/guidelinesmedical.Reference and User Services Association. (2013). Guidelines for Behavioral Performance of Reference and Information Service Providers. Retrieved from http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioralReference and User Services Association. (2017). Professional Competencies for Reference and User Services Librarians. Retrieved from http://www.ala.org/rusa/resources/guidelines/professionalSalinas, G. D. (2014). Trends in Physician Preferences for and Use of Sources of Medical Information in Response to Questions Arising at the Point of Care: 2009–2013. Journal of Continuing Education in the Health Professions, 34(S1), S11-S16. doi:10.1002/chp.21224Santosa, P. I., Wei, K. K., & Chan, H. C. (2005). User involvement and user satisfaction with information-seeking activity. European Journal of Information Systems, 14(4), 361-370. doi:10.1057/palgrave.ejis.3000545Saunders, L. (2016). Evaluation and Assessment of Reference Services. In L. C. Smith & M. A. Wong (Eds.), Reference and Information Services: An Introduction(pp. 212-243). Santa Barbara, California: Libraries Unlimited.Schardt, C., Adams, M. B., Owens, T., Keitz, S., & Fontelo, P. (2007). Utilization of the PICO framework to improve searching PubMed for clinical questions. BMC Medical Informatics and Decision Making, 7, 16-16. doi:10.1186/1472-6947-7-16Scott, I., Heyworth, R., & Fairweather, P. (2000). The use of evidence-based medicine in the practice of consultant physicians. Results of a questionnaire survey. Australian and New Zealand Journal of Medicine, 30(3), 319-326. doi:10.1111/j.1445-5994.2000.tb00832.xSeago, B. L., & Campbell, F. M. (1993). A comparison of MEDLINE CD-ROM and librarian-mediated search service users. Bulletin of the Medical Library Association, 81(1), 63-66.Shirley, B. (1993). State Library Survey-Online Search Services. Special Libraries, 84(1), 95-103.Sladek, R. M., Pinnock, C., & Phillips, P. A. (2004). The informationist: a prospective uncontrolled study. International journal for quality in health care, 16(6), 509-515. doi:10.1093/intqhc/mzh084Williamson, J. W., German, P. S., Weiss, R., Skinner, E. A., & Bowes, F. (1989). Health science information management and continuing education of physicians. A survey of U.S. primary care practitioners and their opinion leaders. Annals of Internal Medicine, 110(2), 151-160.Wilson, T. D. (2000). Human information behavior. Informing Science, 3, 49-56.World Health Organization (2013). Definition and list of health professionals. In World Health Organization (Eds.), Transforming and Scaling Up Health Professionals` Education and Training (pp.57). Geneva: World Health Organization.Younger, P. (2010). Internet-based information-seeking behaviour amongst doctors and nurses: a short review of the literature. Health Information and Libraries Journal, 27(1), 2-10. doi:10.1111/j.1471-1842.2010.00883.x zh_TW dc.identifier.doi (DOI) 10.6814/THE.NCCU.LIAS.004.2018.A01 -
