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題名 台灣數位銀行副品牌之行銷策略分析 -以H銀行為例
Strategic Marketing Analysis on Sub-brand of Digital Banking in Taiwan
作者 李盈蒨
Lee, Ying-Chien
貢獻者 巫立宇
Wu, Lei-Yu
李盈蒨
Lee, Ying-Chien
關鍵詞 數位
銀行業
副品牌
網路
轉變
Digital
Banking
Sub-brand
Internet
Transformation
日期 2018
上傳時間 27-Jul-2018 12:02:36 (UTC+8)
摘要 With the rise of FinTech, digital banking becomes one of the popular trends to the banking industry, no matter in Taiwan and other markets. Banking is no longer somewhere they go, but something they do. Especially for young people, they prefer using internet and mobile services whenever and wherever they want. Retail banking develop simple and convenient services and products, aims to meet customers’ needs and solve their pain points. Some of the retail banking in Taiwan even launched new digital sub-branding to access potential customers. The research was focused on a digital branding of Bank H which was one of the pioneers to launch the sub-branding of retail banking in Taiwan.
By use of single case study via 4C framework of strategic marketing analysis, it was found that Bank H did not effectively cut down the explicit and implicit costs while first launched the services. However, Bank H gained valuable lessons from experience and make transformation. Bank H took various actions to decrease the cost of utility, cost of information search and moral hazard; meanwhile, it tried to keep the cost of asset specify to retain customers. It was also found that building the exclusive products attributes and linkage to product core value can help Bank H remain competitive in the long run.
參考文獻 ChiouJyh-Shen. (2014). Strategic Marketing Analysis: Framework and Practical Applications. Best-wise Publishing Co.
CoaseRonald. (1937). The Nature of the Firm. Economics 4 (16), 386-405.
CreswellJ.W. (1998). Qualitative Inquiry and Research Design: Choosing among Five Tradition Thousand Oaks. CA: Sage.
EisenhardtK.M. (1989). Building Theories from Case Study Research. The Academy of Management Review, Vol. 14, No.4, 頁532-550.
EverettM. Rogers. (1976). New Product Adoption and Diffusion . Journal of Consumer Research, Volume 2, Issue 4,, 290-301.
KingBrett. (2012). Bank 3.0: Why banking is no longer somewhere you go but something you do.
PettyR.E., Cacioppo J.T., KaoC.F, & RodriguezR. (1986). Central and Peripheral Routes to Persuasion: An Individual Difference Perspective. Journal of personality and Social Psychology, 51(5), 1032-1043.
PettyR.E., CacioppoJ.T., & MorrisK.J. (1983). Effects of Need for Cognition on Message Evaluation , Recall, and Persuasion. Journal of personality and Social Psychology, 45(4), 805-818.
SchrammWilbur. (1971). Notes on Case Studies of Instructional Media Projects.
StakeR.E. (1995). The Art of Case Study Research. Thousand Oaks, CA: Sage.
WilliamsonE.O. . Market and Hierarchies: Analysis and Anti-trust Implication. NY: The Free Press.
WilliamsonO.E. (1985). The Economic Institution of Capitalism. The Free Press, New York.
39
YinR.K. (2009). Case study research: Design and methods (4th ed.). Thousand Oaks, CA: Sage.
描述 碩士
國立政治大學
國際經營管理英語碩士學位學程(IMBA)
104933008
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0104933008
資料類型 thesis
dc.contributor.advisor 巫立宇zh_TW
dc.contributor.advisor Wu, Lei-Yuen_US
dc.contributor.author (Authors) 李盈蒨zh_TW
dc.contributor.author (Authors) Lee, Ying-Chienen_US
dc.creator (作者) 李盈蒨zh_TW
dc.creator (作者) Lee, Ying-Chienen_US
dc.date (日期) 2018en_US
dc.date.accessioned 27-Jul-2018 12:02:36 (UTC+8)-
dc.date.available 27-Jul-2018 12:02:36 (UTC+8)-
dc.date.issued (上傳時間) 27-Jul-2018 12:02:36 (UTC+8)-
dc.identifier (Other Identifiers) G0104933008en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/118949-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營管理英語碩士學位學程(IMBA)zh_TW
dc.description (描述) 104933008zh_TW
dc.description.abstract (摘要) With the rise of FinTech, digital banking becomes one of the popular trends to the banking industry, no matter in Taiwan and other markets. Banking is no longer somewhere they go, but something they do. Especially for young people, they prefer using internet and mobile services whenever and wherever they want. Retail banking develop simple and convenient services and products, aims to meet customers’ needs and solve their pain points. Some of the retail banking in Taiwan even launched new digital sub-branding to access potential customers. The research was focused on a digital branding of Bank H which was one of the pioneers to launch the sub-branding of retail banking in Taiwan.
By use of single case study via 4C framework of strategic marketing analysis, it was found that Bank H did not effectively cut down the explicit and implicit costs while first launched the services. However, Bank H gained valuable lessons from experience and make transformation. Bank H took various actions to decrease the cost of utility, cost of information search and moral hazard; meanwhile, it tried to keep the cost of asset specify to retain customers. It was also found that building the exclusive products attributes and linkage to product core value can help Bank H remain competitive in the long run.
en_US
dc.description.tableofcontents 1. Introduction ....1
1.1. Research motivation ..........1
1.2. Research purpose........2
1.3. Research process..........3
2. Literature review ............4
2.1. Transaction cost theory...........4
2.2. Cause of transaction cost .............5
2.2.1. Bounded rationality ............5
2.2.2. Opportunism...........5
2.2.3. Uncertainty and complexity ............6
2.2.4. Small Number Exchange ..........6
2.2.5. Frequency ...........6
2.2.6. Information impactedness ...........7
2.2.7. Atmosphere............7
2.3. Classification of transaction costs ...........7
iii
2.3.1. Search costs of information ..........7
2.3.2. Cost of negotiation .............8
2.3.3. Contract costs ...............8
2.3.4. Supervision and inspection costs..........8
2.3.5. Maladaptation costs ..............9
2.3.6. 4C framework of strategic marketing analysis ..........9
3. Research Method ...............16
4. Case background and introduction ...........19
4.1. Case background ..........19
5. Case analysis and suggestions...........29
5.1. The original state when first launched...........29
5.2. Successful elements of transformation.........32
5.3. Conclusion and suggestions .............36
References............38
zh_TW
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0104933008en_US
dc.subject (關鍵詞) 數位zh_TW
dc.subject (關鍵詞) 銀行業zh_TW
dc.subject (關鍵詞) 副品牌zh_TW
dc.subject (關鍵詞) 網路zh_TW
dc.subject (關鍵詞) 轉變zh_TW
dc.subject (關鍵詞) Digitalen_US
dc.subject (關鍵詞) Bankingen_US
dc.subject (關鍵詞) Sub-branden_US
dc.subject (關鍵詞) Interneten_US
dc.subject (關鍵詞) Transformationen_US
dc.title (題名) 台灣數位銀行副品牌之行銷策略分析 -以H銀行為例zh_TW
dc.title (題名) Strategic Marketing Analysis on Sub-brand of Digital Banking in Taiwanen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) ChiouJyh-Shen. (2014). Strategic Marketing Analysis: Framework and Practical Applications. Best-wise Publishing Co.
CoaseRonald. (1937). The Nature of the Firm. Economics 4 (16), 386-405.
CreswellJ.W. (1998). Qualitative Inquiry and Research Design: Choosing among Five Tradition Thousand Oaks. CA: Sage.
EisenhardtK.M. (1989). Building Theories from Case Study Research. The Academy of Management Review, Vol. 14, No.4, 頁532-550.
EverettM. Rogers. (1976). New Product Adoption and Diffusion . Journal of Consumer Research, Volume 2, Issue 4,, 290-301.
KingBrett. (2012). Bank 3.0: Why banking is no longer somewhere you go but something you do.
PettyR.E., Cacioppo J.T., KaoC.F, & RodriguezR. (1986). Central and Peripheral Routes to Persuasion: An Individual Difference Perspective. Journal of personality and Social Psychology, 51(5), 1032-1043.
PettyR.E., CacioppoJ.T., & MorrisK.J. (1983). Effects of Need for Cognition on Message Evaluation , Recall, and Persuasion. Journal of personality and Social Psychology, 45(4), 805-818.
SchrammWilbur. (1971). Notes on Case Studies of Instructional Media Projects.
StakeR.E. (1995). The Art of Case Study Research. Thousand Oaks, CA: Sage.
WilliamsonE.O. . Market and Hierarchies: Analysis and Anti-trust Implication. NY: The Free Press.
WilliamsonO.E. (1985). The Economic Institution of Capitalism. The Free Press, New York.
39
YinR.K. (2009). Case study research: Design and methods (4th ed.). Thousand Oaks, CA: Sage.
zh_TW
dc.identifier.doi (DOI) 10.6814/THE.NCCU.IMBA.032.2018.F08-