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題名 B2B資訊平台對紡織成衣業供應鏈的轉變與影響 —以Ｊ公司為例
B2B Information System’s Impact on the Textile Industry: A Case Study of Company J作者 蘇冠宇
Su, Kuan-Yu貢獻者 洪為璽
Hung, Wei-Hsi
蘇冠宇
Su, Kuan-Yu關鍵詞 資訊平台
紡織成衣業
供應鏈
B2B
Information platform
Textile industry
Supply chain
B2B日期 2018 上傳時間 27-Aug-2018 15:14:19 (UTC+8) 摘要 紡織成衣業是曾為臺灣創匯的重要產業，但在紡織業面臨了高工資、勞動力逐漸短缺、新台幣升值、產能過剩，及國際貿易保護盛行等原因，廠商紛紛將產地轉往東協等其他勞動力便宜的國家，除此之外更試著透過流程改善、資訊系統導入的方式尋求更具效率、低成本的製造模式，試著找尋突破的機會。隨著科技的演變，傳統服飾製造業除精進自身布料產品等研發能力外，更在系統流程上更新，使得一甩過去被冠上「夕陽產業」的稱號。本研究是採取個案研究法，藉由實際訪談與訪查通路以了解個案公司在配銷流程資訊系統的作法和互動，所帶來的轉變與影響，並整理出個案公司資訊平台的的運作模式。並輔以其他國際公司的作法以探討與檢視當前紡織成衣產業的B2B資訊平台設計，並提供相關策略上的建議與分析，以提供紡織成衣產業在推動電子資訊化供應鏈管理的轉型以及發展上有所幫助，提升產業競爭力。本研究發現個案公司自行開發的資訊平台，帶來最明顯的改變是一個「生態系」模式的轉變，未來其開發的平台是可以與產業界的其他競爭對手共享，並收取使用的權利金等規費，創造出新的盈利模式。但在新的平台營運初期會面臨的許多問題，如需要新的標籤條碼建置、經銷通路的抗拒與衝突、成本的增加等。就現階段而言，最顯著的效應是可以及時的掌控庫存現況，並且有極低的存貨錯誤率，而此平台更被看重的是未來的發展性，一但在業界的通路裡建立起一定的使用量，必定會使其他品牌商進入使用，完整且清楚地追蹤貨物的動向。
Textile industry used to contribute a great portion of Taiwan’s trade surplus. Then due to the labor cost hike, New Taiwan Dollar appreciation, and some other international trade protection issues, the manufacturer gradually switches its production line to the ASEAN (Association of Southeast Asian Nations) for lower labor cost. More than these, they tried to search the breaking point of high efficiency by improving supply chain process and implementing information systems to turn the tide of image in declining industries. The research method of current study is based on the case study, by interviewing the company J and its channels to discover how a new B2B information platform works as well as the changing and impacts of it. Then, several suggestions for textile industry on supply chain transformation are provided. In this case, this study discovers that the new information platform developed by company J acts as a changing point for the new “ecosystem”. The competitors in textile industry or some other complementary products could be beneficial from this platform by sharing and exchanging the information service. To the company J, this new business model would also gain the revenue by charging fee from other users. Yet, company J has to deal with a range of different challenges such as building the new barcode, changing conflict and resistant behaviors in retail channels and the raise of costs. Currently, the biggest impact is the better inventory management with low inventory error rate. The potential of this platform in the future is sharing the service to all the interest partners and charging service fee as a sustainable business model.Key words: Information Platform, B2B, Textile Industry, Supply Chain參考文獻 文崇一, & 楊國樞. (2000). 訪問調查法. 社會及行為科學研究法下冊. 台北: 東華.方天戟. (2009). 臺灣資訊及消費電子製造業全球運籌服務供應鏈之策略研究. 未出版碩士論文. 國立臺灣大學資訊管理學研究所, 台北市.王石番. (1991). 傳播內容分析法: 理論與實證: 幼獅文化事業公司.吳芝儀, & 廖梅花. (2001). 質性研究入門: 紮根理論研究方法 (原作者: A. Strauss. & J. Corbin). 嘉義市: 濤石文化.林立千, & 張雅富. (2001). 供應鏈管理之資訊系統架構探討, 物流技術與戰略.徐健評. (2000). 企業導入供應鍊管理系統之研究. 未出版碩士論文. 國立臺灣大學國際企業學研究所, 台北市.黃朗文. (1999). 標準化的調查訪問. 台北: 國立編譯館.藍伯雄, 鄭曉娜, & 徐心. (2000). 電子商務時代的供應鏈管理.郭錦川.(2002). 企業推動供應鏈管理的策略思考—專訪 ARC 遠擎管理顧問公司郭浩明顧問，電子化企業：經理人報告，第 31 期，頁56-63丁惠民(2002)，供應鏈管管理解決方案的功能類別與主要應用元件剖析，電子化企業：經理人報告，第 31 期，頁 47-55Beamon, B. M. (1999). Measuring supply chain performance. International journal of operations & production management, 19(3), 275-292.Boyatzis, R. E. (1998). Transforming qualitative information: Thematic analysis and code development: sage.Cagliano, R., Caniato, F., & Spina, G. (2003). E-business strategy: how companies are shaping their supply chain through the internet. International journal of operations & production management, 23(10), 1142-1162.Chenitz, W. C., & Swanson, J. M. (1986). From practice to grounded theory: Qualitative research in nursing: Prentice Hall.Chopra, S., & Meindl, P. (2007). Supply chain management. Strategy, planning & operation Das summa summarum des management (pp. 265-275): Springer.Christopher, M. (1992). Logistics: The strategic issues: Chapman & Hall.Cooper, D. R., Schindler, P. S., & Sun, J. (2006). Business research methods (Vol. 9): McGraw-Hill Irwin New York.Frohlich, M. T., & Westbrook, R. (2001). Arcs of integration: an international study of supply chain strategies. Journal of operations management, 19(2), 185-200.Gall, M. D., Borg, W. R., & Gall, J. P. (1996). Educational research: An introduction: Longman Publishing.Ganeshan, R., & Harrison, T. P. (1995). An introduction to supply chain management. Department of Management Science and Information Systems, Penn State University, 2-7.Gatignon, H., & Robertson, T. S. (1989). Technology diffusion: an empirical test of competitive effects. The Journal of Marketing, 35-49.Herriott, R. E., & Firestone, W. A. (1983). Multisite qualitative policy research: Optimizing description and generalizability. Educational researcher, 12(2), 14-19.Kalakota, R., & Robinson, M. (1999). e-Business: Addison Wesley Roadmap for Success.Kalakota, R., & Robinson, M. (2000). E-business 2.0 Roanmap For Success, 2nd. Mass: Addison-Wesley.Kalakota, R., & Whinston, A. B. (1996). Frontiers of electronic commerce (Vol. 19): Addison-Wesley Reading, MA.Kalakota, R., & Whinston, A. B. (1997). Electronic commerce: a manager`s guide: Addison-Wesley Professional.Kordal, P. (2002). Collaborative Commerce in the High-Tech Industry. Deloittle Research.Laudon, K. C., & Laudon, J. P. (2011). Essentials of management information systems: Pearson Upper Saddle River.Mohamed, M. (2002). Points of the Triangle If the ERP II concept is to become reality in your organization, major changes will be required at three levels. INTELLIGENT ENTERPRISE-SAN MATEO-, 5, 32-37.Mukhopadhyay, T., & Kekre, S. (2002). Strategic and operational benefits of electronic integration in B2B procurement processes. Management Science, 48(10), 1301-1313.Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement system design: a literature review and research agenda. International journal of operations & production management, 15(4), 80-116.Patton, M. Q. (1990). Qualitative evaluation and research methods: SAGE Publications, inc.Porter, M. E., & Millar, V. E. (1985). How information gives you competitive advantage: Harvard Business Review Juli/August.Powell, T. C., & Dent-Micallef, A. (1997). Information technology as competitive advantage: The role of human, business, and technology resources. Strategic management journal, 375-405.Rayport, J. F., Jaworski, B. J., de Parres Cárdenas, C. V., & Martínez, M. A. M. (2001). e-Commerce: McGraw-Hill/Irwin MarketspaceU Boston, MA.Rice, P. L., & Ezzy, D. (1999). Qualitative research methods: A health focus. Melbourne, Australia.Seidman, I. (1998). Interview as qualitative research. A guide for Researchers in Education and Social Sceences,(NEW YORK: Teachers CollagePress, 1998 連結.Simchi-Levi, D., & Kaminsky, P. (2008). Simchi-Levi. Designing and managing the supply chain: concepts, strategies and case studies.Streubert-Speziale, H. (2007). Designing data generation and management strategies. Qualitative research in nursing: Advancing the humanistic imperative, 4, 35-56.Teigen, R. (1997). Information flow in a supply chain management system. URL: http://www/. eil. utoronto. ca/profiles/rune/dip-thesis. html.Tippins, M. J., & Sohi, R. S. (2003). IT competency and firm performance: is organizational learning a missing link? Strategic management journal, 24(8), 745-761.Weill, P., & Olson, M. H. (1989). Managing investment in information technology: mini case examples and implications. MIS quarterly, 3-17.Yin, R. K. (1994). Discovering the future of the case study. Method in evaluation research. Evaluation practice, 15(3), 283-290.Yin, R. K. (2009). Case study research: Design and methods (applied social research methods). London and Singapore: Sage. 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
105363002資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105363002 資料類型 thesis dc.contributor.advisor 洪為璽 zh_TW dc.contributor.advisor Hung, Wei-Hsi en_US dc.contributor.author (Authors) 蘇冠宇 zh_TW dc.contributor.author (Authors) Su, Kuan-Yu en_US dc.creator (作者) 蘇冠宇 zh_TW dc.creator (作者) Su, Kuan-Yu en_US dc.date (日期) 2018 en_US dc.date.accessioned 27-Aug-2018 15:14:19 (UTC+8) - dc.date.available 27-Aug-2018 15:14:19 (UTC+8) - dc.date.issued (上傳時間) 27-Aug-2018 15:14:19 (UTC+8) - dc.identifier (Other Identifiers) G0105363002 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/119623 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 105363002 zh_TW dc.description.abstract (摘要) 紡織成衣業是曾為臺灣創匯的重要產業，但在紡織業面臨了高工資、勞動力逐漸短缺、新台幣升值、產能過剩，及國際貿易保護盛行等原因，廠商紛紛將產地轉往東協等其他勞動力便宜的國家，除此之外更試著透過流程改善、資訊系統導入的方式尋求更具效率、低成本的製造模式，試著找尋突破的機會。隨著科技的演變，傳統服飾製造業除精進自身布料產品等研發能力外，更在系統流程上更新，使得一甩過去被冠上「夕陽產業」的稱號。本研究是採取個案研究法，藉由實際訪談與訪查通路以了解個案公司在配銷流程資訊系統的作法和互動，所帶來的轉變與影響，並整理出個案公司資訊平台的的運作模式。並輔以其他國際公司的作法以探討與檢視當前紡織成衣產業的B2B資訊平台設計，並提供相關策略上的建議與分析，以提供紡織成衣產業在推動電子資訊化供應鏈管理的轉型以及發展上有所幫助，提升產業競爭力。本研究發現個案公司自行開發的資訊平台，帶來最明顯的改變是一個「生態系」模式的轉變，未來其開發的平台是可以與產業界的其他競爭對手共享，並收取使用的權利金等規費，創造出新的盈利模式。但在新的平台營運初期會面臨的許多問題，如需要新的標籤條碼建置、經銷通路的抗拒與衝突、成本的增加等。就現階段而言，最顯著的效應是可以及時的掌控庫存現況，並且有極低的存貨錯誤率，而此平台更被看重的是未來的發展性，一但在業界的通路裡建立起一定的使用量，必定會使其他品牌商進入使用，完整且清楚地追蹤貨物的動向。 zh_TW dc.description.abstract (摘要) Textile industry used to contribute a great portion of Taiwan’s trade surplus. Then due to the labor cost hike, New Taiwan Dollar appreciation, and some other international trade protection issues, the manufacturer gradually switches its production line to the ASEAN (Association of Southeast Asian Nations) for lower labor cost. More than these, they tried to search the breaking point of high efficiency by improving supply chain process and implementing information systems to turn the tide of image in declining industries. The research method of current study is based on the case study, by interviewing the company J and its channels to discover how a new B2B information platform works as well as the changing and impacts of it. Then, several suggestions for textile industry on supply chain transformation are provided. In this case, this study discovers that the new information platform developed by company J acts as a changing point for the new “ecosystem”. The competitors in textile industry or some other complementary products could be beneficial from this platform by sharing and exchanging the information service. To the company J, this new business model would also gain the revenue by charging fee from other users. Yet, company J has to deal with a range of different challenges such as building the new barcode, changing conflict and resistant behaviors in retail channels and the raise of costs. Currently, the biggest impact is the better inventory management with low inventory error rate. The potential of this platform in the future is sharing the service to all the interest partners and charging service fee as a sustainable business model.Key words: Information Platform, B2B, Textile Industry, Supply Chain en_US dc.description.tableofcontents 誌謝 i中文摘要 iiABSTRACT iii目次 iv表次 vi圖次 vii第一章 緒論 1第一節 研究背景 1第二節 研究動機與目的 2第三節 研究範圍與對象 3第四節 研究流程 4第二章 文獻探討 6第一節 供應鏈管理意義與內涵 6第二節 資訊系統與資訊科技 21第三節 電子商務與B2B資訊系統 28第三章 研究方法 34第一節 研究方法架構 34第二節 研究方法選擇 36第三節 資料搜集方式 41第四節 資料處理與分析 46第四章 紡織成衣產業供應鏈管理實施情況 48第一節 紡織產業分析 48第二節 國際情勢與當前環境 54第三節 外國企業資訊系統研析 60第四節 臺灣紡織成衣業發展方向 64第五章 個案討論 67第一節 個案企業基本介紹 67第二節 Ｊ公司資訊平台架構 70第三節 競爭對手與環境 74第四節 Ｊ公司SWOT分析 75第五節 資訊平台帶來的轉變 76第六節 資訊平台帶來的影響 82第七節 Ｊ公司未來發展 86第六章 結論與建議 88第一節 研究結論 88第二節 後續研究建議 90第三節 研究限制 92參考文獻 93附錄 97 zh_TW dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105363002 en_US dc.subject (關鍵詞) 資訊平台 zh_TW dc.subject (關鍵詞) 紡織成衣業 zh_TW dc.subject (關鍵詞) 供應鏈 zh_TW dc.subject (關鍵詞) B2B zh_TW dc.subject (關鍵詞) Information platform en_US dc.subject (關鍵詞) Textile industry en_US dc.subject (關鍵詞) Supply chain en_US dc.subject (關鍵詞) B2B en_US dc.title (題名) B2B資訊平台對紡織成衣業供應鏈的轉變與影響 —以Ｊ公司為例 zh_TW dc.title (題名) B2B Information System’s Impact on the Textile Industry: A Case Study of Company J en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 文崇一, & 楊國樞. (2000). 訪問調查法. 社會及行為科學研究法下冊. 台北: 東華.方天戟. (2009). 臺灣資訊及消費電子製造業全球運籌服務供應鏈之策略研究. 未出版碩士論文. 國立臺灣大學資訊管理學研究所, 台北市.王石番. (1991). 傳播內容分析法: 理論與實證: 幼獅文化事業公司.吳芝儀, & 廖梅花. (2001). 質性研究入門: 紮根理論研究方法 (原作者: A. Strauss. & J. Corbin). 嘉義市: 濤石文化.林立千, & 張雅富. (2001). 供應鏈管理之資訊系統架構探討, 物流技術與戰略.徐健評. (2000). 企業導入供應鍊管理系統之研究. 未出版碩士論文. 國立臺灣大學國際企業學研究所, 台北市.黃朗文. (1999). 標準化的調查訪問. 台北: 國立編譯館.藍伯雄, 鄭曉娜, & 徐心. (2000). 電子商務時代的供應鏈管理.郭錦川.(2002). 企業推動供應鏈管理的策略思考—專訪 ARC 遠擎管理顧問公司郭浩明顧問，電子化企業：經理人報告，第 31 期，頁56-63丁惠民(2002)，供應鏈管管理解決方案的功能類別與主要應用元件剖析，電子化企業：經理人報告，第 31 期，頁 47-55Beamon, B. M. (1999). Measuring supply chain performance. International journal of operations & production management, 19(3), 275-292.Boyatzis, R. E. (1998). Transforming qualitative information: Thematic analysis and code development: sage.Cagliano, R., Caniato, F., & Spina, G. (2003). E-business strategy: how companies are shaping their supply chain through the internet. International journal of operations & production management, 23(10), 1142-1162.Chenitz, W. C., & Swanson, J. M. (1986). From practice to grounded theory: Qualitative research in nursing: Prentice Hall.Chopra, S., & Meindl, P. (2007). Supply chain management. Strategy, planning & operation Das summa summarum des management (pp. 265-275): Springer.Christopher, M. (1992). Logistics: The strategic issues: Chapman & Hall.Cooper, D. R., Schindler, P. S., & Sun, J. (2006). Business research methods (Vol. 9): McGraw-Hill Irwin New York.Frohlich, M. T., & Westbrook, R. (2001). Arcs of integration: an international study of supply chain strategies. Journal of operations management, 19(2), 185-200.Gall, M. D., Borg, W. R., & Gall, J. P. (1996). Educational research: An introduction: Longman Publishing.Ganeshan, R., & Harrison, T. P. (1995). An introduction to supply chain management. Department of Management Science and Information Systems, Penn State University, 2-7.Gatignon, H., & Robertson, T. S. (1989). Technology diffusion: an empirical test of competitive effects. The Journal of Marketing, 35-49.Herriott, R. E., & Firestone, W. A. (1983). Multisite qualitative policy research: Optimizing description and generalizability. Educational researcher, 12(2), 14-19.Kalakota, R., & Robinson, M. (1999). e-Business: Addison Wesley Roadmap for Success.Kalakota, R., & Robinson, M. (2000). E-business 2.0 Roanmap For Success, 2nd. Mass: Addison-Wesley.Kalakota, R., & Whinston, A. B. (1996). Frontiers of electronic commerce (Vol. 19): Addison-Wesley Reading, MA.Kalakota, R., & Whinston, A. B. (1997). Electronic commerce: a manager`s guide: Addison-Wesley Professional.Kordal, P. (2002). Collaborative Commerce in the High-Tech Industry. Deloittle Research.Laudon, K. C., & Laudon, J. P. (2011). Essentials of management information systems: Pearson Upper Saddle River.Mohamed, M. (2002). Points of the Triangle If the ERP II concept is to become reality in your organization, major changes will be required at three levels. INTELLIGENT ENTERPRISE-SAN MATEO-, 5, 32-37.Mukhopadhyay, T., & Kekre, S. (2002). Strategic and operational benefits of electronic integration in B2B procurement processes. Management Science, 48(10), 1301-1313.Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement system design: a literature review and research agenda. International journal of operations & production management, 15(4), 80-116.Patton, M. Q. (1990). Qualitative evaluation and research methods: SAGE Publications, inc.Porter, M. E., & Millar, V. E. (1985). How information gives you competitive advantage: Harvard Business Review Juli/August.Powell, T. C., & Dent-Micallef, A. (1997). Information technology as competitive advantage: The role of human, business, and technology resources. Strategic management journal, 375-405.Rayport, J. F., Jaworski, B. J., de Parres Cárdenas, C. V., & Martínez, M. A. M. (2001). e-Commerce: McGraw-Hill/Irwin MarketspaceU Boston, MA.Rice, P. L., & Ezzy, D. (1999). Qualitative research methods: A health focus. Melbourne, Australia.Seidman, I. (1998). Interview as qualitative research. A guide for Researchers in Education and Social Sceences,(NEW YORK: Teachers CollagePress, 1998 連結.Simchi-Levi, D., & Kaminsky, P. (2008). Simchi-Levi. Designing and managing the supply chain: concepts, strategies and case studies.Streubert-Speziale, H. (2007). Designing data generation and management strategies. Qualitative research in nursing: Advancing the humanistic imperative, 4, 35-56.Teigen, R. (1997). Information flow in a supply chain management system. URL: http://www/. eil. utoronto. ca/profiles/rune/dip-thesis. html.Tippins, M. J., & Sohi, R. S. (2003). IT competency and firm performance: is organizational learning a missing link? Strategic management journal, 24(8), 745-761.Weill, P., & Olson, M. H. (1989). Managing investment in information technology: mini case examples and implications. MIS quarterly, 3-17.Yin, R. K. (1994). Discovering the future of the case study. Method in evaluation research. Evaluation practice, 15(3), 283-290.Yin, R. K. (2009). Case study research: Design and methods (applied social research methods). London and Singapore: Sage. zh_TW dc.identifier.doi (DOI) 10.6814/THE.NCCU.MBA.065.2018.F08 -
