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題名 以多重觀點探討簽核系統之組織吸收
Multiple Perspective of Technology Assimilation for Online Approval System作者 游盈意
You, Ying-Yi貢獻者 洪為璽<br>季延平
游盈意
You, Ying-Yi關鍵詞 組織吸收
資訊系統導入後階段
簽核系統
製藥產業
Technology assimilation
Post-IS implementation stage
Online approval system
Pharmaceutical industry日期 2018 上傳時間 17-Oct-2018 11:37:56 (UTC+8) 摘要 隨資訊科技日益革新，企業之所有營業活動無不透過自動化、資訊化來維持在產業中的競爭力，然資訊系統導入組織並不是一件容易的事，組織為因應資訊化而產生組織結構或日常營運活動之變動，其最終目標是能與既有組織架構融合，即「吸收」。科技吸收(Technology Assimilation)係組織採用某項科技之目的，強調科技的效能極大化需透過與組織中的專案活動、工作流程等融合，最終達制度化的過程(Institutionalization) (Cooper & Zmud, 1990; Rogers, 1995; Fichman & Kemerer, 1997; Fichman, 2000)，然組織吸收程度難以量化衡量，實務中在系統導入後確實評值者亦不多，故形成本研究之研究動機。本研以製藥企業為例，究透過為期一年之參與式觀察，以及半結構式深度訪談，訪談對象共十名，探討其在導入具簽核功能之資訊系統後，組織內的成員如何行為、行為背後之意圖、以及個人乃至組織績效受到什麼因素影響等問題；透過反覆分析、歸納與組織訪談紀錄中的資訊，本研究發現，組織吸收之程度除以實際績效判斷外，還需考量系統中成員的使用滿意度，以及所有使用者共同形成對系統之觀感。使用者之滿意度會受到其任務特性、個人因素、科技特性以及系統中不同使用者之使用行為影響，其中不同任務特性成為系統中不同使用者間相互干擾之主因，而個人因素中的習慣偏好、對系統之涉入程度、對標準流程遵從性以及其他資訊化經驗所形成之期待皆強化不同使用者之間使用行為之交互作用。
This study examines the difficulties of technology assimilation and analyzes why the technology may not be assimilated in organizations after its deployment. With the ever-changing information technology, automation is the key step for organizations to stay ahead of the industry, and assimilation is regarded as one of the most important outcomes to leverage the potential of technologies in their business activities and strategies. However, how organizations may achieve technology assimilation effectively remains a problem. Most organizations have been considered lack direction on how to successfully infuse new technological innovations within individuals work environment. To address this, this thesis develops a conceptual model emerge from the consolidating data of a pharmaceutical company based on semi-structured interviews with 2 different types of users in Online Approval System, 5 interviewees each type, records of the approvals within two years, and participant observation data within one year. This thesis systematically explored the relationships between Usage, User Satisfaction, and Assimilation in organizations. The results found that the outcome of assimilation could be measured by the actual performance as well as the satisfaction given by all users. 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Measuring information technology infusion, unpublished manuscript.網路資料1. 行政院秘書處文書處理手冊2. 產業價值鏈資訊平台，製藥產業鏈簡介http://ic.tpex.org.tw/introduce.php?ic=C100&stk_code=3. 產業價值鏈資訊平台，新藥開發之臨床試驗http://ic.tpex.org.tw/ic_report.php?ic=C100&i=34. 中華民國開發性製藥研究協會http://www.irpma.org.tw/zh_TW/marketing5. 中華民國藥事法https://www.fda.gov.tw/upload/46/2013013116552772642.pdf6. 公平交易委員會，公平交易法條紋https://www.ftc.gov.tw/internet/main/doc/docDetail.aspx?uid=132&docid=1677. 跨國藥廠判例簡述https://en.wikipedia.org/wiki/List_of_largest_pharmaceutical_settlements) 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
105363057資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105363057 資料類型 thesis dc.contributor.advisor 洪為璽<br>季延平 zh_TW dc.contributor.author (Authors) 游盈意 zh_TW dc.contributor.author (Authors) You, Ying-Yi en_US dc.creator (作者) 游盈意 zh_TW dc.creator (作者) You, Ying-Yi en_US dc.date (日期) 2018 en_US dc.date.accessioned 17-Oct-2018 11:37:56 (UTC+8) - dc.date.available 17-Oct-2018 11:37:56 (UTC+8) - dc.date.issued (上傳時間) 17-Oct-2018 11:37:56 (UTC+8) - dc.identifier (Other Identifiers) G0105363057 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/120587 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 105363057 zh_TW dc.description.abstract (摘要) 隨資訊科技日益革新，企業之所有營業活動無不透過自動化、資訊化來維持在產業中的競爭力，然資訊系統導入組織並不是一件容易的事，組織為因應資訊化而產生組織結構或日常營運活動之變動，其最終目標是能與既有組織架構融合，即「吸收」。科技吸收(Technology Assimilation)係組織採用某項科技之目的，強調科技的效能極大化需透過與組織中的專案活動、工作流程等融合，最終達制度化的過程(Institutionalization) (Cooper & Zmud, 1990; Rogers, 1995; Fichman & Kemerer, 1997; Fichman, 2000)，然組織吸收程度難以量化衡量，實務中在系統導入後確實評值者亦不多，故形成本研究之研究動機。本研以製藥企業為例，究透過為期一年之參與式觀察，以及半結構式深度訪談，訪談對象共十名，探討其在導入具簽核功能之資訊系統後，組織內的成員如何行為、行為背後之意圖、以及個人乃至組織績效受到什麼因素影響等問題；透過反覆分析、歸納與組織訪談紀錄中的資訊，本研究發現，組織吸收之程度除以實際績效判斷外，還需考量系統中成員的使用滿意度，以及所有使用者共同形成對系統之觀感。使用者之滿意度會受到其任務特性、個人因素、科技特性以及系統中不同使用者之使用行為影響，其中不同任務特性成為系統中不同使用者間相互干擾之主因，而個人因素中的習慣偏好、對系統之涉入程度、對標準流程遵從性以及其他資訊化經驗所形成之期待皆強化不同使用者之間使用行為之交互作用。 zh_TW dc.description.abstract (摘要) This study examines the difficulties of technology assimilation and analyzes why the technology may not be assimilated in organizations after its deployment. With the ever-changing information technology, automation is the key step for organizations to stay ahead of the industry, and assimilation is regarded as one of the most important outcomes to leverage the potential of technologies in their business activities and strategies. However, how organizations may achieve technology assimilation effectively remains a problem. Most organizations have been considered lack direction on how to successfully infuse new technological innovations within individuals work environment. To address this, this thesis develops a conceptual model emerge from the consolidating data of a pharmaceutical company based on semi-structured interviews with 2 different types of users in Online Approval System, 5 interviewees each type, records of the approvals within two years, and participant observation data within one year. This thesis systematically explored the relationships between Usage, User Satisfaction, and Assimilation in organizations. The results found that the outcome of assimilation could be measured by the actual performance as well as the satisfaction given by all users. Usage and User satisfaction are affected by its Task Characteristics, Personal Factors, Technology Characteristics, and the interaction of use behavior between different users. en_US dc.description.tableofcontents 中文摘要 iiAbstract iii目次 iv表次及圖次 v附件目錄 vi第壹章、緒論 1第一節、研究背景與動機 2第二節、研究目的 3第三節、研究流程 4第貳章、文獻探討 5第一節、資訊化簽核系統 5第二節、資訊系統與變革 9第三節、科技吸收與資訊系統之績效評估 13第四節、製藥產業背景 21第參章、研究設計與方法 25第一節、研究方式分類 25第二節、質性研究之資料搜集 26第三節、質性研究之資料分析 29第肆章、研究結果與發現 33第一節、個案背景 33第二節、研究結果 38第伍章、研究結果與探討 59第陸章、結論 67第一節、研究結論 67第二節、研究貢獻 69第三節、研究限制 70參考文獻 71附件 92表次表1：雲端服務概述 6表2：Lewin變革三階段及Kwon & Zmud資訊系統導入六階段重點比較 12表3：回顧各研究對資訊系統導入後階段之定義 13表4：跨國藥廠判例簡述 24表5：受訪者之資訊化前後評值比較表 40圖次圖1：串簽及並簽示意圖 8圖2：資訊系統成功模式 (IS Success Model) DeLone & McLean (1992) 20圖3：資訊系統成功模式 (IS Success Model) DeLone & McLean (2003) 20圖4：製藥產業鏈簡介 21圖5：新藥開發之臨床試驗簡介 22圖6：質性資料分析五步驟 29圖7：個案公司組織簡圖 34圖8：個案公司自訂之工作細則與產業法規界線之比較 35圖9：審查流程圖(a)(b) 37圖10：受訪者之資訊化前後評值落點分析圖 40圖11：影響組織績效知因素概念架構 41圖12：簽核雙方協調模式 62圖13：預設審查截止日對簽核雙方協調模式之影響 64 zh_TW dc.format.extent 3985988 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105363057 en_US dc.subject (關鍵詞) 組織吸收 zh_TW dc.subject (關鍵詞) 資訊系統導入後階段 zh_TW dc.subject (關鍵詞) 簽核系統 zh_TW dc.subject (關鍵詞) 製藥產業 zh_TW dc.subject (關鍵詞) Technology assimilation en_US dc.subject (關鍵詞) Post-IS implementation stage en_US dc.subject (關鍵詞) Online approval system en_US dc.subject (關鍵詞) Pharmaceutical industry en_US dc.title (題名) 以多重觀點探討簽核系統之組織吸收 zh_TW dc.title (題名) Multiple Perspective of Technology Assimilation for Online Approval System en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文部分1. 王世英、溫明麗、謝雅慧、黃乃熒、黃嘉莉、陳玉娟、陳烘玉、曾尹彥、廖翊君（2006）。我國新移民子女學習成就現況之研究。教育資料與研究，68，137-1702. 王秀媛、王淑慧 （民99）。從資訊系統成功的觀點探討企業e-learning實施之現況。臺灣銀行季刊，61(3)，224-242。3. 余玉眉、蔣欣欣、陳月枝、蘇燦煮、劉玉秀 （民88）。質性研究資料的量化及詮釋-從研究例證探討臨床護理研究方法與認識學，第二部分：研究例證之分析與詮釋。護理研究，7(4)，376-392。4. 林杏麟 （民99）。醫師是否有仿單核准適應症外使用的權利(off-label use) - 探討美國FDA及台灣藥事法之相關規定。台灣醫界，53(5)，263-266。5. 林金定、嚴嘉楓、陳美花 （民94）。質性研究方法:訪談模式與實施步驟分析。身心障礙研究季刊，3(2)，122-136。6. 吳春珍 （民97）。發展ERP吸收模式：ERP 組織適配度、吸收能力與同形化壓力之影響（未出版之碩士論文）。國立高雄第一科技大學，高雄市。7. 吳統雄 （民87）。整合與區隔：簡介資訊管理的定位與發展。大學入學考試中心通訊，3(71-4)。8. 周斯畏、陳碧玉 （民98）。個人持續使用企業資源規劃系統(ERP)意願之探討—以社會認知理論、期望確認理論為基礎。資訊管理學報，16(1)，79-108。9. 洪為璽，李俊鴻 （民99）。以醫院為觀點探索影響醫院導入企業資源規劃系統之關鍵背景。國際ERP學術及實務研討會，台南縣。10. 孫思源、林東清 （民98）。企業採用資訊科技影響構面因素之彙總研究。中華管理評論，2(5)，133-141。11. 張芬芬（民99）。質性資料分析的五步驟:在抽象階梯上爬升。初等教育學刊，35，87-120。12. 張芬芬（譯）（民95）。質性研究資料分析(修定版)。(原作者：Miles, M. 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Measuring information technology infusion, unpublished manuscript.網路資料1. 行政院秘書處文書處理手冊2. 產業價值鏈資訊平台，製藥產業鏈簡介http://ic.tpex.org.tw/introduce.php?ic=C100&stk_code=3. 產業價值鏈資訊平台，新藥開發之臨床試驗http://ic.tpex.org.tw/ic_report.php?ic=C100&i=34. 中華民國開發性製藥研究協會http://www.irpma.org.tw/zh_TW/marketing5. 中華民國藥事法https://www.fda.gov.tw/upload/46/2013013116552772642.pdf6. 公平交易委員會，公平交易法條紋https://www.ftc.gov.tw/internet/main/doc/docDetail.aspx?uid=132&docid=1677. 跨國藥廠判例簡述https://en.wikipedia.org/wiki/List_of_largest_pharmaceutical_settlements) zh_TW dc.identifier.doi (DOI) 10.6814/THE.NCCU.MBA.083.2018.F08 en_US
