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| Title | The credibility and attribution of online reviews Differences between high and low product knowledge consumers |
| Creator | Chiou, Jyh-Shen 邱志聖 Hsiao, Cheng-Chieh Chiu, Tien-Yi |
| Contributor | 企管系 |
| Key Words | Attribution; Electronic word of mouth; Consumer knowledge; Review credibility |
| Date | 2018 |
| Date Issued | 7-Nov-2018 17:04:24 (UTC+8) |
| Summary | Purpose - To understand the effectiveness of electronic word of mouth, the purpose of this paper is to examine how high- vs low-knowledge consumers judge and attribute the credibility of positive and negative online reviews by drawing upon accessibility-diagnosticity theory and attribution theory. Design/methodology/approach - This study conducts an observation-based study in an online forum and a 2 (review valence) x 2 (consumer knowledge) between-participants factorial experiment to examine the proposed hypotheses. Findings - High-knowledge consumers elicit less perceived credibility and make more non-product-relevant attribution than low-knowledge consumers in negative online reviews. Consumer attribution is also found to mediate the effects of the review valence by consumer knowledge interaction on review credibility. Originality/value - This study adds to extant research by examining how consumer knowledge plays a key role in determining consumer perception of online review credibility. This study also advances the understanding of different casual inferences about online reviews between high- and low-knowledge consumers. |
| Relation | ONLINE INFORMATION REVIEW, 42(5), 630-646 |
| Type | article |
| DOI | http://dx.doi.org/10.1108/OIR-06-2017-0197 |
| dc.contributor | 企管系 | |
| dc.creator (作者) | Chiou, Jyh-Shen | |
| dc.creator (作者) | 邱志聖 | |
| dc.creator (作者) | Hsiao, Cheng-Chieh | |
| dc.creator (作者) | Chiu, Tien-Yi | |
| dc.date (日期) | 2018 | |
| dc.date.accessioned | 7-Nov-2018 17:04:24 (UTC+8) | - |
| dc.date.available | 7-Nov-2018 17:04:24 (UTC+8) | - |
| dc.date.issued (上傳時間) | 7-Nov-2018 17:04:24 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/120837 | - |
| dc.description.abstract (摘要) | Purpose - To understand the effectiveness of electronic word of mouth, the purpose of this paper is to examine how high- vs low-knowledge consumers judge and attribute the credibility of positive and negative online reviews by drawing upon accessibility-diagnosticity theory and attribution theory. Design/methodology/approach - This study conducts an observation-based study in an online forum and a 2 (review valence) x 2 (consumer knowledge) between-participants factorial experiment to examine the proposed hypotheses. Findings - High-knowledge consumers elicit less perceived credibility and make more non-product-relevant attribution than low-knowledge consumers in negative online reviews. Consumer attribution is also found to mediate the effects of the review valence by consumer knowledge interaction on review credibility. Originality/value - This study adds to extant research by examining how consumer knowledge plays a key role in determining consumer perception of online review credibility. This study also advances the understanding of different casual inferences about online reviews between high- and low-knowledge consumers. | en_US |
| dc.format.extent | 289506 bytes | - |
| dc.format.mimetype | application/pdf | - |
| dc.relation (關聯) | ONLINE INFORMATION REVIEW, 42(5), 630-646 | |
| dc.subject (關鍵詞) | Attribution; Electronic word of mouth; Consumer knowledge; Review credibility | |
| dc.title (題名) | The credibility and attribution of online reviews Differences between high and low product knowledge consumers | en_US |
| dc.type (資料類型) | article | |
| dc.identifier.doi (DOI) | 10.1108/OIR-06-2017-0197 | |
| dc.doi.uri (DOI) | http://dx.doi.org/10.1108/OIR-06-2017-0197 |