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題名 情緒智力對工作成果之影響 -公共服務動機的中介效果與調節效果
The impacts of Emotional Intelligence on Job Outcomes- the Mediation and Moderation Effects of Public Service Motivation作者 柳嘉蕙
Leou, Chia-Hui貢獻者 董祥開
Dong, Hsiang-Kai
柳嘉蕙
Leou, Chia-Hui關鍵詞 情緒智力
公共服務動機
工作績效
工作滿意度
Emotional intelligence
Public service motivation
Job performance
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國立政治大學
公共行政學系
105256039資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105256039 資料類型 thesis dc.contributor.advisor 董祥開 zh_TW dc.contributor.advisor Dong, Hsiang-Kai en_US dc.contributor.author (Authors) 柳嘉蕙 zh_TW dc.contributor.author (Authors) Leou, Chia-Hui en_US dc.creator (作者) 柳嘉蕙 zh_TW dc.creator (作者) Leou, Chia-Hui en_US dc.date (日期) 2018 en_US dc.date.accessioned 4-Jan-2019 16:51:09 (UTC+8) - dc.date.available 4-Jan-2019 16:51:09 (UTC+8) - dc.date.issued (上傳時間) 4-Jan-2019 16:51:09 (UTC+8) - dc.identifier (Other Identifiers) G0105256039 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/121740 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 公共行政學系 zh_TW dc.description (描述) 105256039 zh_TW dc.description.tableofcontents 第一章 緒論 1第一節 研究背景與動機 1第二節 研究目的與問題 5第三節 研究流程 5第二章 文獻回顧 7第一節 情緒智力 7第二節 公共服務動機 14第三節 工作成果 18第四節 情緒智力、公共服務動機與工作成果的影響 21第三章 研究方法 29第一節 資料來源與使用 29第二節 研究架構 31第三節 研究變項操作化 35第四章 資料分析結果 40第一節 量表之信度與效度分析 40第二節 描述性統計分析 50第三節 人口變項與各構面之關聯性 59第四節 相關分析 63第五節 多元階層迴歸分析 65第五章 結論與建議 84第一節 研究結論 84第二節 研究貢獻 89第三節 研究限制與未來研究方向 95參考資料 97附錄 台灣文官意見調查問卷 107 zh_TW dc.format.extent 6265352 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105256039 en_US dc.subject (關鍵詞) 情緒智力 zh_TW dc.subject (關鍵詞) 公共服務動機 zh_TW dc.subject (關鍵詞) 工作績效 zh_TW dc.subject (關鍵詞) 工作滿意度 zh_TW dc.subject (關鍵詞) Emotional intelligence en_US dc.subject (關鍵詞) Public service motivation en_US dc.subject (關鍵詞) Job performance en_US dc.subject (關鍵詞) Job satisfaction en_US dc.title (題名) 情緒智力對工作成果之影響 -公共服務動機的中介效果與調節效果 zh_TW dc.title (題名) The impacts of Emotional Intelligence on Job Outcomes- the Mediation and Moderation Effects of Public Service Motivation en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文文獻王妙伶、潘麗莉(2013)。工讀職前教育訓練與工作績效關係之研究。明新學報,39(2),207-217。王智弘(2006)。尋找美麗心世界談公務人員的情緒管理與壓力調適。研習論壇月刊,(69),13-19。任維廉、涂榮庭、吳毓娟、曾琬翎(2010)。市區公車駕駛員情緒智力對工作壓力模式之調節效果。運輸學刊,22(4),415-445。行政院人事行政總處(2014)。公務機關推動員工協助方案參考手冊。臺北:行政院人事行政總處。吳宗祐(2008)。主管威權領導與部屬的工作滿意度與組織承諾:信任的中介歷程與情緒智力的調節效果。本土心理學研究,30,3-63。吳宗憲(2012)。台南市政府文官公共服務動機與工作滿意、工作努力意願之實證研究—以個人/組織配適度作為調節變項。公共行政學報,43,91-126。吳宗憲(2014)。公僕所為何來? 台南市政府文官公共服務動機影響工作努力意願之實證研究。 政策與人力管理, 5(1), 81-134。李瑞玲、黃慧真、張美惠(譯)(1999)。EQII:工作EQ(Goleman 原著)。臺北:時報文化。林仁和、黃永明(2009)。情緒管理。臺北:心理出版。林玉雯(2015)。公共服務動機量表與前導因子之實證研究。國立暨南國際大學公共行政與政策學系博士學位論文,未出版,南投。林家興(2015)。公務機關員工協助方案使用率偏低的原因與改善建議。諮商與輔導,353,21-26。林惠玲、陳正倉(2016)。現代統計學(初版)。臺北:雙葉書廊。邱皓政(2010)。量化研究與統計分析:SPSS(PASW)資料分析範例解析(第五版)。臺北:五南。邱皓政(2015)。量化研究法(二):統計原理與分析技術。臺北:雙葉書廊。孫同文、許耿銘(2014)。橘懷為枳:公共服務動機指標適用性的分析。民主與治理,1(1),33-52。高山直 (2006)。職場EQ活用:企業菁英EQ鍛鍊66法則。桃園:先鋒企管。張火燦、劉嘉雯、楊輝南(2010)。心理契約對工作生活平衡的影響:社會支持與情緒智力的干擾角色。人力資源管理學報,10(3),1-24。張其祿(2015)。公共服務動機概念操作與應用之研究紀要。中國行政評論,21(1),1-14。張春興(2010)。現代心理學:現代人研究自身問題的科學(重修版)。台北:東華。曹中瑋(1997)。情緒的認識與掌控。學生輔導雙月刊,51,26-39。曹瓊文(2012)。行政機關員工公共服務動機與情緒勞務之研究-以新北市中和區公所為例。淡江大學公共行政學系公共政策碩士在職專班碩士學位論文,未出版,臺北。陳思豪(2017年11月02日)。員工出面指控主管職場霸凌 文化局將介入調查。蘋果日報電子報,,2018年2月9日,取自:https://tw.appledaily.com/new/realtime/20171102/1233996/。陳重安、許成委(2016)。公共服務動機:回顧、反思與未來方向。公共行政學報,51,69-96。陳敦源、李仲彬、張鎧如(2013)。部門陞遷制度之實證研究:以正義觀點為核心的檢視。考試院委託研究成果報告。臺北市:考試院。陳敦源、蘇孔志、簡鈺珒、陳序廷(2011)。論資排輩還是工作表現?年資因素對於我國公務人員績效考評影響之研究。文官制度季刊,3(1),53-91。彭于萍(2012)。探悉大學圖書館員工作滿意、工作自主性與工作績效之關係模式。教育資料與圖書館學,49(4),563-608。閔辰華、吳怡芳、徐韶君(2015)。 科技業員工情緒智力及工作滿意度對組織公民行為之影響。管理資訊計算,4(2),108-127。黃一峯(2011年11月)。 公共服務動機、情緒勞務與心理契約:激勵理論研究整合途徑探討。治理觀點下未來公共行政發展方向學術研討會,臺北。黃家齊、李雅婷、趙慕芬(譯)(2014)。組織行為學(15版)(Robbins & Judge原著)。臺北:華泰文化。葉穎蓉(2004)。由心理契約檢視員工工作身份對工作態度與行為的影響-以公部門的約聘人員為例。人力資源管理學報,4(4),105-129。董祥開、陳敦源、黃東益(2016)。公務人員風險偏好、服務動機、與決策類型之關係-建立一個勇於任事的政府(1/2)。科技部委託之新進人員研究計畫(編號:MOST104-2410-H-004-037-SS2),未出版。董祥開、陳敦源、黃東益(2017)。公務人員風險偏好、服務動機、與決策類型之關係-建立一個勇於任事的政府(2/2)。科技部委託之新進人員研究計畫(編號:MOST104-2410-H-004-037-SS2),未出版。銓敘部(2016)。105年公務人員在職死亡申請撫卹情況,2018年2月9日,取自:https://www.mocs.gov.tw/pages/law_list.aspx?Node=449&Index=4。劉仲矩、周玉涵(2016)。公部門人員情緒勒索認知、工作壓力與離職傾向關聯之研究。人力資源管理學報,16(1),43-68。劉榮(2011年9月17日)。罵投訴民眾XX 北市長信箱出包。自由時報電子報,2018年2月9日,取自:http://news.ltn.com.tw/news/politics/paper/524763。潘瑛如、李隆盛(2014)。中文版公共服務動機量表之信效度驗證。測驗學刊,61(1),135-158。蔡亞樺(2011年9月18日)。市長信箱辱民「親愛的市民您真XX」。蘋果日報電子報,2018年2月9日,取自:https://tw.appledaily.com/headline/daily/20110918/33676446。謝俊義、廖珮妏、陳雅婷、闕壯宏、林月雲(2015)。情緒勞務會受到組織環境因素影響嗎?公部門、私部門、非營利組織員工行為異同之探索性研究。行政暨政策學報,61,101-148。鍾從定、謝孟樺(2008)。情緒智力與談判行為:談判策略、人際吸引力與談判結果。管理學報,25(5),525-548。英文文獻Alonso, P., & Lewis, G. 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