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題名 員工離職、工作滿意度及工作與生活的平衡之關聯研究：以香港非本地高等教育機構為例
Research of the Relationship among Employee Turnover, Job Satisfaction, and Work-life Balance: A Case Study of Non-local Higher Education Institution in Hong Kong作者 陳施蓓
Chan, Sze-Pui貢獻者 林月雲
Lin, Yeh-Yun
陳施蓓
Chan, Sze-Pui關鍵詞 員工離職
工作滿意度
工作與生活的平衡
非本地高等教育
香港
Employee turnover
Job satisfaction
Work-life balance
Non-local higher education
Hong Kong日期 2019 上傳時間 12-Feb-2019 16:01:14 (UTC+8) 摘要 Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector.
Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector.參考文獻 1. Abelson, M. A. (1987). Examination of Avoidable and Unavoidable Turnover. Journal of Applied Psychology, 72(3), 382-386.2. About Holmes. (2018). Retrieved from Holmes Institute: https://www.holmes.edu.au/pages/about3. About RBIC. (2018). Retrieved from Royal Brisbane International College: https://www.rbic.qld.edu.au/index.html4. Allen, D. G., Bryant, P. C., & Vardaman, J. M. (2010). Retaining Talent: Replacing Misconceptions With Evidence-Based Strategies. Academy of Management Perspectives, 24(2), 48-64.5. Ambassador of IAL. (2018). Retrieved from Institute of Advanced Learning: http://www.in-learning.edu.hk/en/shanshan/6. Bateman, T. S., & Strasser, S. (1983). A cross-lagged regression test of the relationships between job tension and employee satisfaction. Journal of Applied Psychology, 68(3), 439-445.7. China Cooperative Academic Programs. (2018). Retrieved from Jon M. Huntsman School of Business: https://huntsman.usu.edu/chinaprogram/8. Clarke, N., & Mahadi, N. (2017). The significance of mutual recognition respect in mediating the relationships between trait emotional intelligence, affective commitment and job satisfaction. Personality and Individual Differences, 105, 129-134.9. Dalton, D. R., Todor, W. D., & Krackhardt, D. M. (1982). Turnover Overstated: The Functional Taxonomy. Academy of Management review, 7(1), 117-123.10. De Cieri, H., Holmes, B., Abbott, J., & Pettit, T. (2005). Achievements and challenges for work/life balance strategies in Australian organizations. The International Journal of Human Resource Management, 16(1), 90-103.11. Delobelle, P., Rawlinson, J. L., Ntuli, S., Malatsi, I., Decock, R., & Depoorter, A. (2011). Job satisfaction and turnover intent of primary healthcare nurses in rural South Africa: a questionnaire survey. Journal of advanced nursing, 67(2), 371-383.12. Distance Learning Coordinators. (2016). Retrieved from O*Net Online: https://www.onetonline.org/link/summary/11-9039.0113. Education Statistical Indicators. (2010-2017). Retrieved from Ministry of Education Republic of China (Taiwan): http://depart.moe.edu.tw/ED4500/cp.aspx?n=1B58E0B736635285&s=D04C74553DB60CAD14. Examination Report. (2012-2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/HKDSE/assessment/exam_reports/15. Fogleman, S. L. (2008). Turnover: Symptom or Disease. Retrieved from The Cattle Site: http://www.thecattlesite.com/articles/1618/turnover-symptom-or-disease/16. Griffeth, R. W., & Hom, P. W. (2001). Retaining Valued Employees. Thousand Oaks, CA: Sage Publications.17. Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361-373.18. Henne, D., & Locke, E. A. (1985). Job Dissatisfaction: What are the Consequences? International Journal of Psychology, 20(1), 221-240.19. Herzberg, F. (1966). Work and the Nature of Man. Cleveland: World Publishing Company.20. In-Depth Analysis. (2009-2016). Retrieved from The University Grants Committee: https://cdcf.ugc.edu.hk/cdcf/indepthAnalysis.action21. Information for Course Providers. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/info-for-course-providers/index.html#formlist22. Introduction. (2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/hkdse/introduction/23. JOB SATISFACTION. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/job-satisfaction24. Küskü, F. (2003). Employee satisfaction in higher education: the case of academic and administrative staff in Turkey. Career Development International, 8(7), 347-356.25. List of Registered Courses. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/course/registered-course.html26. Local and international recognition. (2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/HKDSE/faq/q2/27. Lyons, T. F. (1972). Turnover and absenteeism: a review of relapionships and shared correlates. Personnel Psychology, 25(2), 271-281.28. Mathur, A., & Mehta, A. (2015). Factors affecting Job Satisfaction among employees of Higher Education: A Case Study. Journal of Strategic Human Resource Management, 4(1).29. Mission Statement of the University Grants Committee. (2017). Retrieved from University Grants Committee: https://www.ugc.edu.hk/eng/ugc/about/overview/mission.html30. Nagar, K. (2012). Organizational Commitment and Job Satisfaction among Teachers during Times of Burnout. Vikalpa: The Journal for Decision Makers, 37(2), 43-60.31. Parkes, L. P., & Langford, P. H. (2008). Work-life balance or work-life alignment? a test of the importance of work-life balance for employee engagement and intention to stay in organisations. Journal of management & organization, 14(3), 267-284.32. Policy Objectives. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/policy-objectives/index.html33. Post-Secondary Education. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/index.html34. Publicly-funded Programmes. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/local-higher-edu/publicly-funded-programmmes/index.html35. Short Courses. (2018). Retrieved from Institute of Advanced Learning: http://www.in-learning.edu.hk/en/program/short/666/36. Statistical Information. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/stat-info/index.html37. Surienty, L., Ramayah, T., Lo, M.-C., & Tarmizi, A. (2014). Quality of Work Life and Turnover Intention: A Partial Least Square (PLS) Approach. Social Indicators Research, 119(1), 405-420. Retrieved from Social Indicators Research.38. Tuition Fee and Living Expenses. (2017). Retrieved from Hong Kong Education - Study in Hong Kong: http://www.studyinhongkong.edu.hk/en/hong-kong-education/tuition-fee-and-living-expenses.php39. TURNOVER. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/turnover40. Turnover and Employee`s Movement Survey. (2010-2016). Retrieved from National Statistics Republic of China (Taiwan): https://www.stat.gov.tw/ct.asp?xItem=32371&ctNode=1869&mp=441. WORK-LIFE BALANCE. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/work-life-balance?q=Work+Life+Balance 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
105363115資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105363115 資料類型 thesis dc.contributor.advisor 林月雲 zh_TW dc.contributor.advisor Lin, Yeh-Yun en_US dc.contributor.author (Authors) 陳施蓓 zh_TW dc.contributor.author (Authors) Chan, Sze-Pui en_US dc.creator (作者) 陳施蓓 zh_TW dc.creator (作者) Chan, Sze-Pui en_US dc.date (日期) 2019 en_US dc.date.accessioned 12-Feb-2019 16:01:14 (UTC+8) - dc.date.available 12-Feb-2019 16:01:14 (UTC+8) - dc.date.issued (上傳時間) 12-Feb-2019 16:01:14 (UTC+8) - dc.identifier (Other Identifiers) G0105363115 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/122336 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 105363115 zh_TW dc.description.abstract (摘要) Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector. zh_TW dc.description.abstract (摘要) Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector. en_US dc.description.tableofcontents Chapter 1: Introduction 11.1 Research Background and Motivation 11.2 Research Objective and Questions 71.3 Research Procedure 8Chapter 2: Literature Reviews 92.1 Employee Turnover 92.2 Job Satisfaction 112.3 Work Life Balance 132.4 Non-local Higher Education Sector 14Chapter 3: Research Methodology 203.1 Research Method 203.2 Research Framework 203.3 Selection of Interviewees 213.4 Data Collection 22Chapter 4: Case Study 234.1 Company Background 234.2 Summary of Interview Results 254.3 Employee Turnover 344.4 Job Satisfaction 394.5 Work-life Balance 42Chapter 5: Research Conclusions and Recommendations 475.1 Research Conclusions 475.2 Recommendations 515.3 Limitations of Research 555.4 Future Research 55Reference 56Appendices 60Appendix 1: Statistical Data for Education Sector in Taiwan 60Appendix 2: Business Model Canvas of IAL 63Appendix 3: Registered Non-local Courses Overview 65Appendix 4: Grading System of Non-local Courses 67Appendix 5: Enrollment at IAL 68Appendix 6: Key Success Factors of IAL 69Appendix 7: Interview Results of Ms. P 71 zh_TW dc.format.extent 775385 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105363115 en_US dc.subject (關鍵詞) 員工離職 zh_TW dc.subject (關鍵詞) 工作滿意度 zh_TW dc.subject (關鍵詞) 工作與生活的平衡 zh_TW dc.subject (關鍵詞) 非本地高等教育 zh_TW dc.subject (關鍵詞) 香港 zh_TW dc.subject (關鍵詞) Employee turnover en_US dc.subject (關鍵詞) Job satisfaction en_US dc.subject (關鍵詞) Work-life balance en_US dc.subject (關鍵詞) Non-local higher education en_US dc.subject (關鍵詞) Hong Kong en_US dc.title (題名) 員工離職、工作滿意度及工作與生活的平衡之關聯研究：以香港非本地高等教育機構為例 zh_TW dc.title (題名) Research of the Relationship among Employee Turnover, Job Satisfaction, and Work-life Balance: A Case Study of Non-local Higher Education Institution in Hong Kong en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 1. Abelson, M. A. (1987). Examination of Avoidable and Unavoidable Turnover. Journal of Applied Psychology, 72(3), 382-386.2. About Holmes. (2018). Retrieved from Holmes Institute: https://www.holmes.edu.au/pages/about3. About RBIC. (2018). Retrieved from Royal Brisbane International College: https://www.rbic.qld.edu.au/index.html4. Allen, D. G., Bryant, P. C., & Vardaman, J. M. (2010). Retaining Talent: Replacing Misconceptions With Evidence-Based Strategies. Academy of Management Perspectives, 24(2), 48-64.5. Ambassador of IAL. (2018). Retrieved from Institute of Advanced Learning: http://www.in-learning.edu.hk/en/shanshan/6. Bateman, T. S., & Strasser, S. (1983). A cross-lagged regression test of the relationships between job tension and employee satisfaction. Journal of Applied Psychology, 68(3), 439-445.7. China Cooperative Academic Programs. (2018). Retrieved from Jon M. Huntsman School of Business: https://huntsman.usu.edu/chinaprogram/8. Clarke, N., & Mahadi, N. (2017). The significance of mutual recognition respect in mediating the relationships between trait emotional intelligence, affective commitment and job satisfaction. Personality and Individual Differences, 105, 129-134.9. Dalton, D. R., Todor, W. D., & Krackhardt, D. M. (1982). Turnover Overstated: The Functional Taxonomy. Academy of Management review, 7(1), 117-123.10. De Cieri, H., Holmes, B., Abbott, J., & Pettit, T. (2005). Achievements and challenges for work/life balance strategies in Australian organizations. The International Journal of Human Resource Management, 16(1), 90-103.11. Delobelle, P., Rawlinson, J. L., Ntuli, S., Malatsi, I., Decock, R., & Depoorter, A. (2011). Job satisfaction and turnover intent of primary healthcare nurses in rural South Africa: a questionnaire survey. Journal of advanced nursing, 67(2), 371-383.12. Distance Learning Coordinators. (2016). Retrieved from O*Net Online: https://www.onetonline.org/link/summary/11-9039.0113. Education Statistical Indicators. (2010-2017). Retrieved from Ministry of Education Republic of China (Taiwan): http://depart.moe.edu.tw/ED4500/cp.aspx?n=1B58E0B736635285&s=D04C74553DB60CAD14. Examination Report. (2012-2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/HKDSE/assessment/exam_reports/15. Fogleman, S. L. (2008). Turnover: Symptom or Disease. Retrieved from The Cattle Site: http://www.thecattlesite.com/articles/1618/turnover-symptom-or-disease/16. Griffeth, R. W., & Hom, P. W. (2001). Retaining Valued Employees. Thousand Oaks, CA: Sage Publications.17. Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361-373.18. Henne, D., & Locke, E. A. (1985). Job Dissatisfaction: What are the Consequences? International Journal of Psychology, 20(1), 221-240.19. Herzberg, F. (1966). Work and the Nature of Man. Cleveland: World Publishing Company.20. In-Depth Analysis. (2009-2016). Retrieved from The University Grants Committee: https://cdcf.ugc.edu.hk/cdcf/indepthAnalysis.action21. Information for Course Providers. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/info-for-course-providers/index.html#formlist22. Introduction. (2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/hkdse/introduction/23. JOB SATISFACTION. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/job-satisfaction24. Küskü, F. (2003). Employee satisfaction in higher education: the case of academic and administrative staff in Turkey. Career Development International, 8(7), 347-356.25. List of Registered Courses. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/course/registered-course.html26. Local and international recognition. (2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/HKDSE/faq/q2/27. Lyons, T. F. (1972). Turnover and absenteeism: a review of relapionships and shared correlates. Personnel Psychology, 25(2), 271-281.28. Mathur, A., & Mehta, A. (2015). Factors affecting Job Satisfaction among employees of Higher Education: A Case Study. Journal of Strategic Human Resource Management, 4(1).29. Mission Statement of the University Grants Committee. (2017). Retrieved from University Grants Committee: https://www.ugc.edu.hk/eng/ugc/about/overview/mission.html30. Nagar, K. (2012). Organizational Commitment and Job Satisfaction among Teachers during Times of Burnout. Vikalpa: The Journal for Decision Makers, 37(2), 43-60.31. Parkes, L. P., & Langford, P. H. (2008). Work-life balance or work-life alignment? a test of the importance of work-life balance for employee engagement and intention to stay in organisations. Journal of management & organization, 14(3), 267-284.32. Policy Objectives. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/policy-objectives/index.html33. Post-Secondary Education. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/index.html34. Publicly-funded Programmes. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/local-higher-edu/publicly-funded-programmmes/index.html35. Short Courses. (2018). Retrieved from Institute of Advanced Learning: http://www.in-learning.edu.hk/en/program/short/666/36. Statistical Information. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/stat-info/index.html37. Surienty, L., Ramayah, T., Lo, M.-C., & Tarmizi, A. (2014). Quality of Work Life and Turnover Intention: A Partial Least Square (PLS) Approach. Social Indicators Research, 119(1), 405-420. Retrieved from Social Indicators Research.38. Tuition Fee and Living Expenses. (2017). Retrieved from Hong Kong Education - Study in Hong Kong: http://www.studyinhongkong.edu.hk/en/hong-kong-education/tuition-fee-and-living-expenses.php39. TURNOVER. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/turnover40. Turnover and Employee`s Movement Survey. (2010-2016). Retrieved from National Statistics Republic of China (Taiwan): https://www.stat.gov.tw/ct.asp?xItem=32371&ctNode=1869&mp=441. WORK-LIFE BALANCE. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/work-life-balance?q=Work+Life+Balance zh_TW dc.identifier.doi (DOI) 10.6814/THE.NCCU.MBA.004.2019.F08 en_US
