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題名 員工離職、工作滿意度及工作與生活的平衡之關聯研究：以香港非本地高等教育機構為例
Research of the Relationship among Employee Turnover, Job Satisfaction, and Work-life Balance: A Case Study of Non-local Higher Education Institution in Hong Kong
作者 陳施蓓
Chan, Sze-Pui
貢獻者 林月雲
Lin, Yeh-Yun
陳施蓓
Chan, Sze-Pui
關鍵詞 員工離職
工作滿意度
工作與生活的平衡
非本地高等教育
香港
Employee turnover
Job satisfaction
Work-life balance
Non-local higher education
Hong Kong
日期 2019
上傳時間 12-二月-2019 16:01:14 (UTC+8)
摘要 Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.
This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.
The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.
In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector.
Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.
This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.
The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.
In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector.
參考文獻 1. Abelson, M. A. (1987). Examination of Avoidable and Unavoidable Turnover. Journal of Applied Psychology, 72(3), 382-386.
2. About Holmes. (2018). Retrieved from Holmes Institute: https://www.holmes.edu.au/pages/about
3. About RBIC. (2018). Retrieved from Royal Brisbane International College: https://www.rbic.qld.edu.au/index.html
4. Allen, D. G., Bryant, P. C., & Vardaman, J. M. (2010). Retaining Talent: Replacing Misconceptions With Evidence-Based Strategies. Academy of Management Perspectives, 24(2), 48-64.
5. Ambassador of IAL. (2018). Retrieved from Institute of Advanced Learning: http://www.in-learning.edu.hk/en/shanshan/
6. Bateman, T. S., & Strasser, S. (1983). A cross-lagged regression test of the relationships between job tension and employee satisfaction. Journal of Applied Psychology, 68(3), 439-445.
7. China Cooperative Academic Programs. (2018). Retrieved from Jon M. Huntsman School of Business: https://huntsman.usu.edu/chinaprogram/
8. Clarke, N., & Mahadi, N. (2017). The significance of mutual recognition respect in mediating the relationships between trait emotional intelligence, affective commitment and job satisfaction. Personality and Individual Differences, 105, 129-134.
9. Dalton, D. R., Todor, W. D., & Krackhardt, D. M. (1982). Turnover Overstated: The Functional Taxonomy. Academy of Management review, 7(1), 117-123.
10. De Cieri, H., Holmes, B., Abbott, J., & Pettit, T. (2005). Achievements and challenges for work/life balance strategies in Australian organizations. The International Journal of Human Resource Management, 16(1), 90-103.
11. Delobelle, P., Rawlinson, J. L., Ntuli, S., Malatsi, I., Decock, R., & Depoorter, A. (2011). Job satisfaction and turnover intent of primary healthcare nurses in rural South Africa: a questionnaire survey. Journal of advanced nursing, 67(2), 371-383.
12. Distance Learning Coordinators. (2016). Retrieved from O*Net Online: https://www.onetonline.org/link/summary/11-9039.01
13. Education Statistical Indicators. (2010-2017). Retrieved from Ministry of Education Republic of China (Taiwan): http://depart.moe.edu.tw/ED4500/cp.aspx?n=1B58E0B736635285&s=D04C74553DB60CAD
14. Examination Report. (2012-2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/HKDSE/assessment/exam_reports/
15. Fogleman, S. L. (2008). Turnover: Symptom or Disease. Retrieved from The Cattle Site: http://www.thecattlesite.com/articles/1618/turnover-symptom-or-disease/
16. Griffeth, R. W., & Hom, P. W. (2001). Retaining Valued Employees. Thousand Oaks, CA: Sage Publications.
17. Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361-373.
18. Henne, D., & Locke, E. A. (1985). Job Dissatisfaction: What are the Consequences? International Journal of Psychology, 20(1), 221-240.
19. Herzberg, F. (1966). Work and the Nature of Man. Cleveland: World Publishing Company.
20. In-Depth Analysis. (2009-2016). Retrieved from The University Grants Committee: https://cdcf.ugc.edu.hk/cdcf/indepthAnalysis.action
21. Information for Course Providers. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/info-for-course-providers/index.html#formlist
22. Introduction. (2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/hkdse/introduction/
23. JOB SATISFACTION. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/job-satisfaction
24. Küskü, F. (2003). Employee satisfaction in higher education: the case of academic and administrative staff in Turkey. Career Development International, 8(7), 347-356.
25. List of Registered Courses. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/course/registered-course.html
26. Local and international recognition. (2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/HKDSE/faq/q2/
27. Lyons, T. F. (1972). Turnover and absenteeism: a review of relapionships and shared correlates. Personnel Psychology, 25(2), 271-281.
28. Mathur, A., & Mehta, A. (2015). Factors affecting Job Satisfaction among employees of Higher Education: A Case Study. Journal of Strategic Human Resource Management, 4(1).
29. Mission Statement of the University Grants Committee. (2017). Retrieved from University Grants Committee: https://www.ugc.edu.hk/eng/ugc/about/overview/mission.html
30. Nagar, K. (2012). Organizational Commitment and Job Satisfaction among Teachers during Times of Burnout. Vikalpa: The Journal for Decision Makers, 37(2), 43-60.
31. Parkes, L. P., & Langford, P. H. (2008). Work-life balance or work-life alignment? a test of the importance of work-life balance for employee engagement and intention to stay in organisations. Journal of management & organization, 14(3), 267-284.
32. Policy Objectives. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/policy-objectives/index.html
33. Post-Secondary Education. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/index.html
34. Publicly-funded Programmes. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/local-higher-edu/publicly-funded-programmmes/index.html
35. Short Courses. (2018). Retrieved from Institute of Advanced Learning: http://www.in-learning.edu.hk/en/program/short/666/
36. Statistical Information. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/stat-info/index.html
37. Surienty, L., Ramayah, T., Lo, M.-C., & Tarmizi, A. (2014). Quality of Work Life and Turnover Intention: A Partial Least Square (PLS) Approach. Social Indicators Research, 119(1), 405-420. Retrieved from Social Indicators Research.
38. Tuition Fee and Living Expenses. (2017). Retrieved from Hong Kong Education - Study in Hong Kong: http://www.studyinhongkong.edu.hk/en/hong-kong-education/tuition-fee-and-living-expenses.php
39. TURNOVER. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/turnover
40. Turnover and Employee`s Movement Survey. (2010-2016). Retrieved from National Statistics Republic of China (Taiwan): https://www.stat.gov.tw/ct.asp?xItem=32371&ctNode=1869&mp=4
41. WORK-LIFE BALANCE. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/work-life-balance?q=Work+Life+Balance
描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
105363115
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105363115
資料類型 thesis
dc.contributor.advisor 林月雲zh_TW
dc.contributor.advisor Lin, Yeh-Yunen_US
dc.contributor.author (作者) 陳施蓓zh_TW
dc.contributor.author (作者) Chan, Sze-Puien_US
dc.creator (作者) 陳施蓓zh_TW
dc.creator (作者) Chan, Sze-Puien_US
dc.date (日期) 2019en_US
dc.date.accessioned 12-二月-2019 16:01:14 (UTC+8)-
dc.date.available 12-二月-2019 16:01:14 (UTC+8)-
dc.date.issued (上傳時間) 12-二月-2019 16:01:14 (UTC+8)-
dc.identifier (其他 識別碼) G0105363115en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/122336-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所(MBA學位學程)zh_TW
dc.description (描述) 105363115zh_TW
dc.description.abstract (摘要) Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.
This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.
The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.
In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector.		zh_TW
dc.description.abstract (摘要) Higher education is important to the today’s economy. Hong Kong Government works hard to provide multiple pathways to secondary school graduates to pursue higher education. Since 2000, the non-local higher education sector has rapidly developed, and intense competition raises within the sector. This sector is facing a high-flowing employee turnover rate.
This thesis studies one of the non-local higher education institutions in Hong Kong to understand the relationship among employee turnover, job satisfaction, and work-life balance. This paper is also aimed at providing feasible recommendations for employee retention.
The research results show that the causes of high employee turnover rate in the non-local higher education sector are due to poor selection and work overload. Secondly, there are four factors influence job satisfaction include relationship, compensation and benefits, recognition, and achievement. Thirdly, work-life balance plays a major role to female employees.
In short, this study has the potential to offer a reference for the existing institutions to overcome the issue of high employee turnover rate within the non-local higher education sector.		en_US
dc.description.tableofcontents Chapter 1: Introduction 1
1.1 Research Background and Motivation 1
1.2 Research Objective and Questions 7
1.3 Research Procedure 8
Chapter 2: Literature Reviews 9
2.1 Employee Turnover 9
2.2 Job Satisfaction 11
2.3 Work Life Balance 13
2.4 Non-local Higher Education Sector 14
Chapter 3: Research Methodology 20
3.1 Research Method 20
3.2 Research Framework 20
3.3 Selection of Interviewees 21
3.4 Data Collection 22
Chapter 4: Case Study 23
4.1 Company Background 23
4.2 Summary of Interview Results 25
4.3 Employee Turnover 34
4.4 Job Satisfaction 39
4.5 Work-life Balance 42
Chapter 5: Research Conclusions and Recommendations 47
5.1 Research Conclusions 47
5.2 Recommendations 51
5.3 Limitations of Research 55
5.4 Future Research 55
Reference 56
Appendices 60
Appendix 1: Statistical Data for Education Sector in Taiwan 60
Appendix 2: Business Model Canvas of IAL 63
Appendix 3: Registered Non-local Courses Overview 65
Appendix 4: Grading System of Non-local Courses 67
Appendix 5: Enrollment at IAL 68
Appendix 6: Key Success Factors of IAL 69
Appendix 7: Interview Results of Ms. P 71		zh_TW
dc.format.extent 775385 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105363115en_US
dc.subject (關鍵詞) 員工離職zh_TW
dc.subject (關鍵詞) 工作滿意度zh_TW
dc.subject (關鍵詞) 工作與生活的平衡zh_TW
dc.subject (關鍵詞) 非本地高等教育zh_TW
dc.subject (關鍵詞) 香港zh_TW
dc.subject (關鍵詞) Employee turnoveren_US
dc.subject (關鍵詞) Job satisfactionen_US
dc.subject (關鍵詞) Work-life balanceen_US
dc.subject (關鍵詞) Non-local higher educationen_US
dc.subject (關鍵詞) Hong Kongen_US
dc.title (題名) 員工離職、工作滿意度及工作與生活的平衡之關聯研究：以香港非本地高等教育機構為例zh_TW
dc.title (題名) Research of the Relationship among Employee Turnover, Job Satisfaction, and Work-life Balance: A Case Study of Non-local Higher Education Institution in Hong Kongen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 1. Abelson, M. A. (1987). Examination of Avoidable and Unavoidable Turnover. Journal of Applied Psychology, 72(3), 382-386.
2. About Holmes. (2018). Retrieved from Holmes Institute: https://www.holmes.edu.au/pages/about
3. About RBIC. (2018). Retrieved from Royal Brisbane International College: https://www.rbic.qld.edu.au/index.html
4. Allen, D. G., Bryant, P. C., & Vardaman, J. M. (2010). Retaining Talent: Replacing Misconceptions With Evidence-Based Strategies. Academy of Management Perspectives, 24(2), 48-64.
5. Ambassador of IAL. (2018). Retrieved from Institute of Advanced Learning: http://www.in-learning.edu.hk/en/shanshan/
6. Bateman, T. S., & Strasser, S. (1983). A cross-lagged regression test of the relationships between job tension and employee satisfaction. Journal of Applied Psychology, 68(3), 439-445.
7. China Cooperative Academic Programs. (2018). Retrieved from Jon M. Huntsman School of Business: https://huntsman.usu.edu/chinaprogram/
8. Clarke, N., & Mahadi, N. (2017). The significance of mutual recognition respect in mediating the relationships between trait emotional intelligence, affective commitment and job satisfaction. Personality and Individual Differences, 105, 129-134.
9. Dalton, D. R., Todor, W. D., & Krackhardt, D. M. (1982). Turnover Overstated: The Functional Taxonomy. Academy of Management review, 7(1), 117-123.
10. De Cieri, H., Holmes, B., Abbott, J., & Pettit, T. (2005). Achievements and challenges for work/life balance strategies in Australian organizations. The International Journal of Human Resource Management, 16(1), 90-103.
11. Delobelle, P., Rawlinson, J. L., Ntuli, S., Malatsi, I., Decock, R., & Depoorter, A. (2011). Job satisfaction and turnover intent of primary healthcare nurses in rural South Africa: a questionnaire survey. Journal of advanced nursing, 67(2), 371-383.
12. Distance Learning Coordinators. (2016). Retrieved from O*Net Online: https://www.onetonline.org/link/summary/11-9039.01
13. Education Statistical Indicators. (2010-2017). Retrieved from Ministry of Education Republic of China (Taiwan): http://depart.moe.edu.tw/ED4500/cp.aspx?n=1B58E0B736635285&s=D04C74553DB60CAD
14. Examination Report. (2012-2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/HKDSE/assessment/exam_reports/
15. Fogleman, S. L. (2008). Turnover: Symptom or Disease. Retrieved from The Cattle Site: http://www.thecattlesite.com/articles/1618/turnover-symptom-or-disease/
16. Griffeth, R. W., & Hom, P. W. (2001). Retaining Valued Employees. Thousand Oaks, CA: Sage Publications.
17. Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361-373.
18. Henne, D., & Locke, E. A. (1985). Job Dissatisfaction: What are the Consequences? International Journal of Psychology, 20(1), 221-240.
19. Herzberg, F. (1966). Work and the Nature of Man. Cleveland: World Publishing Company.
20. In-Depth Analysis. (2009-2016). Retrieved from The University Grants Committee: https://cdcf.ugc.edu.hk/cdcf/indepthAnalysis.action
21. Information for Course Providers. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/info-for-course-providers/index.html#formlist
22. Introduction. (2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/hkdse/introduction/
23. JOB SATISFACTION. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/job-satisfaction
24. Küskü, F. (2003). Employee satisfaction in higher education: the case of academic and administrative staff in Turkey. Career Development International, 8(7), 347-356.
25. List of Registered Courses. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/course/registered-course.html
26. Local and international recognition. (2018). Retrieved from Hong Kong Examinations and Assessment Authority: http://www.hkeaa.edu.hk/en/HKDSE/faq/q2/
27. Lyons, T. F. (1972). Turnover and absenteeism: a review of relapionships and shared correlates. Personnel Psychology, 25(2), 271-281.
28. Mathur, A., & Mehta, A. (2015). Factors affecting Job Satisfaction among employees of Higher Education: A Case Study. Journal of Strategic Human Resource Management, 4(1).
29. Mission Statement of the University Grants Committee. (2017). Retrieved from University Grants Committee: https://www.ugc.edu.hk/eng/ugc/about/overview/mission.html
30. Nagar, K. (2012). Organizational Commitment and Job Satisfaction among Teachers during Times of Burnout. Vikalpa: The Journal for Decision Makers, 37(2), 43-60.
31. Parkes, L. P., & Langford, P. H. (2008). Work-life balance or work-life alignment? a test of the importance of work-life balance for employee engagement and intention to stay in organisations. Journal of management & organization, 14(3), 267-284.
32. Policy Objectives. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/policy-objectives/index.html
33. Post-Secondary Education. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/index.html
34. Publicly-funded Programmes. (2017). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/local-higher-edu/publicly-funded-programmmes/index.html
35. Short Courses. (2018). Retrieved from Institute of Advanced Learning: http://www.in-learning.edu.hk/en/program/short/666/
36. Statistical Information. (2018). Retrieved from Education Bureau: https://www.edb.gov.hk/en/edu-system/postsecondary/non-local-higher-professional-edu/stat-info/index.html
37. Surienty, L., Ramayah, T., Lo, M.-C., & Tarmizi, A. (2014). Quality of Work Life and Turnover Intention: A Partial Least Square (PLS) Approach. Social Indicators Research, 119(1), 405-420. Retrieved from Social Indicators Research.
38. Tuition Fee and Living Expenses. (2017). Retrieved from Hong Kong Education - Study in Hong Kong: http://www.studyinhongkong.edu.hk/en/hong-kong-education/tuition-fee-and-living-expenses.php
39. TURNOVER. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/turnover
40. Turnover and Employee`s Movement Survey. (2010-2016). Retrieved from National Statistics Republic of China (Taiwan): https://www.stat.gov.tw/ct.asp?xItem=32371&ctNode=1869&mp=4
41. WORK-LIFE BALANCE. (2018). Retrieved from Cambridge English Dictionary: https://dictionary.cambridge.org/us/dictionary/english/work-life-balance?q=Work+Life+Balance		zh_TW
dc.identifier.doi (DOI) 10.6814/THE.NCCU.MBA.004.2019.F08en_US