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題名 從文化、習慣、組織之觀點探討系統導入之抗拒與衝突
A study of conflicts and resistances in the system implementation from the perspectives of culture, habit, and organization
作者 梁育綺
Liang, Yu-Chi
貢獻者 洪為璽<br>季延平
Hung, Wei-Hsi<br>Chi, Yan-Ping
梁育綺
Liang, Yu-Chi
關鍵詞 集團式資訊系統
文化衝突
使用者抗拒
組織分權
問卷調查法
Corporation information systems
Culture conflict
User resistance
Authorization
Survey method
日期 2019
上傳時間 1-Apr-2019 15:13:08 (UTC+8)
摘要 導入企業資訊系統已成為組織的趨勢，特別是事業規模越龐大的組織，如大型集團企業，更需要借助企業資訊系統來整合資訊流，以提升組織效率及競爭力，但過去研究較少針對集團式組織進行探討。相較於一般企業，大型集團的組織結構更加多元與複雜，因此在導入集團式資訊系統時，所涉及的挑戰與利害關係人之範圍更為廣泛。本研究探討組織在導入集團式資訊系統時，員工與組織間、部門與部門間的文化差異、權力分配因素，是否與抗拒衝突有關。藉由文獻的回顧與建構研究模型與假說，並採用問卷調查法進行量化分析，以驗證研究假說與模型解釋力。本研究問卷對象為曾經經歷集團式資訊系統導入過程之相關人員，回收的有效問卷共計229份，並以統計軟體進行資料分析。如前述，本研究從文化、習慣、組織之觀點探討系統導入之抗拒與衝突，由結構方程模型驗證之結果發現，習慣與文化差異分別對組織分權、需求差異有顯著的正向影響；組織分權與需求差異對導入抗拒有顯著的正向影響；而導入抗拒對組織衝突亦有顯著的正向影響。
It has been a trend for organizations to implement the corporation information systems, particularly, organizations with larger scales, such as large group corporations, need to use enterprise information systems to integrate information flows in order to improve organizational efficiency and competitiveness. However, few studies in the past focus on the large group corporations. Compared with the original corporations, the organizational structure of large group corporation is more diverse and complex. Therefore, when the organizations try to implement corporation information systems, the challenges and stakeholders involved are more extensive.
This study tends to discuss whether the cultural differences and distribution of power between employees and organizations, or departments and departments are related to resistance and conflicts when implementing corporation information systems. The research model and hypothesis were constructed by literature studies, and the questionnaire survey was used for quantitative analysis to test the research hypothesis and the explanatory power of the model. The survey issued to those who have experienced the process of implement. In this study, a total of 229 questionnaires were collected, and using data analysis tools.
This study discusses conflicts and resistances in the system implementation from the perspectives of culture, habit, and organization. According to the results of testing structural equation model, respectively, individual habit and cultural differences influence authorization and differences of user requirements significantly. Authorization and differences of user requirements influence resistance of implement significantly. And resistance of implement influences organizational conflict significantly.
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描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
1053630791
資料來源 http://thesis.lib.nccu.edu.tw/record/#G1053630791
資料類型 thesis
dc.contributor.advisor 洪為璽<br>季延平zh_TW
dc.contributor.advisor Hung, Wei-Hsi<br>Chi, Yan-Pingen_US
dc.contributor.author (Authors) 梁育綺zh_TW
dc.contributor.author (Authors) Liang, Yu-Chien_US
dc.creator (作者) 梁育綺zh_TW
dc.creator (作者) Liang, Yu-Chien_US
dc.date (日期) 2019en_US
dc.date.accessioned 1-Apr-2019 15:13:08 (UTC+8)-
dc.date.available 1-Apr-2019 15:13:08 (UTC+8)-
dc.date.issued (上傳時間) 1-Apr-2019 15:13:08 (UTC+8)-
dc.identifier (Other Identifiers) G1053630791en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/122817-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所(MBA學位學程)zh_TW
dc.description (描述) 1053630791zh_TW
dc.description.abstract (摘要) 導入企業資訊系統已成為組織的趨勢，特別是事業規模越龐大的組織，如大型集團企業，更需要借助企業資訊系統來整合資訊流，以提升組織效率及競爭力，但過去研究較少針對集團式組織進行探討。相較於一般企業，大型集團的組織結構更加多元與複雜，因此在導入集團式資訊系統時，所涉及的挑戰與利害關係人之範圍更為廣泛。本研究探討組織在導入集團式資訊系統時，員工與組織間、部門與部門間的文化差異、權力分配因素，是否與抗拒衝突有關。藉由文獻的回顧與建構研究模型與假說，並採用問卷調查法進行量化分析，以驗證研究假說與模型解釋力。本研究問卷對象為曾經經歷集團式資訊系統導入過程之相關人員，回收的有效問卷共計229份，並以統計軟體進行資料分析。如前述，本研究從文化、習慣、組織之觀點探討系統導入之抗拒與衝突，由結構方程模型驗證之結果發現，習慣與文化差異分別對組織分權、需求差異有顯著的正向影響；組織分權與需求差異對導入抗拒有顯著的正向影響；而導入抗拒對組織衝突亦有顯著的正向影響。zh_TW
dc.description.abstract (摘要) It has been a trend for organizations to implement the corporation information systems, particularly, organizations with larger scales, such as large group corporations, need to use enterprise information systems to integrate information flows in order to improve organizational efficiency and competitiveness. However, few studies in the past focus on the large group corporations. Compared with the original corporations, the organizational structure of large group corporation is more diverse and complex. Therefore, when the organizations try to implement corporation information systems, the challenges and stakeholders involved are more extensive.
This study tends to discuss whether the cultural differences and distribution of power between employees and organizations, or departments and departments are related to resistance and conflicts when implementing corporation information systems. The research model and hypothesis were constructed by literature studies, and the questionnaire survey was used for quantitative analysis to test the research hypothesis and the explanatory power of the model. The survey issued to those who have experienced the process of implement. In this study, a total of 229 questionnaires were collected, and using data analysis tools.
This study discusses conflicts and resistances in the system implementation from the perspectives of culture, habit, and organization. According to the results of testing structural equation model, respectively, individual habit and cultural differences influence authorization and differences of user requirements significantly. Authorization and differences of user requirements influence resistance of implement significantly. And resistance of implement influences organizational conflict significantly.		en_US
dc.description.tableofcontents 圖目錄 1
表目錄 2
第一章、 緒論 3
第一節、 研究背景與動機 3
第二節、 研究目的與研究問題 4
第三節、 研究流程 5
第二章、 文獻探討 6
第一節、 資訊系統導入 6
第二節、 使用者抗拒 9
第三節、 組織衝突 11
第四節、 組織結構 13
第五節、 組織文化 16
第六節、 使用者習慣 17
第七節、 研究變數與問項 18
第三章、 研究方法 23
第一節、 研究模型與研究假說 23
第二節、 研究設計 27
第四章、 量化資料分析 30
第一節、 問卷編碼 30
第二節、 敘述性統計分析 32
第三節、 信度與效度分析 39
第四節、 結構方程模型分析 45
第五章、 結論與建議 49
第一節、 研究結論 49
第二節、 研究貢獻 51
第三節、 研究限制與建議 52
參考文獻 53
附錄 61		zh_TW
dc.format.extent 1063508 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1053630791en_US
dc.subject (關鍵詞) 集團式資訊系統zh_TW
dc.subject (關鍵詞) 文化衝突zh_TW
dc.subject (關鍵詞) 使用者抗拒zh_TW
dc.subject (關鍵詞) 組織分權zh_TW
dc.subject (關鍵詞) 問卷調查法zh_TW
dc.subject (關鍵詞) Corporation information systemsen_US
dc.subject (關鍵詞) Culture conflicten_US
dc.subject (關鍵詞) User resistanceen_US
dc.subject (關鍵詞) Authorizationen_US
dc.subject (關鍵詞) Survey methoden_US
dc.title (題名) 從文化、習慣、組織之觀點探討系統導入之抗拒與衝突zh_TW
dc.title (題名) A study of conflicts and resistances in the system implementation from the perspectives of culture, habit, and organizationen_US
dc.type (資料類型) thesisen_US
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dc.identifier.doi (DOI) 10.6814/THE.NCCU.MBA.017.2019.F08en_US