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題名 從文化、習慣、組織之觀點探討系統導入之抗拒與衝突
A study of conflicts and resistances in the system implementation from the perspectives of culture, habit, and organization作者 梁育綺
Liang, Yu-Chi貢獻者 洪為璽<br>季延平
Hung, Wei-Hsi<br>Chi, Yan-Ping
梁育綺
Liang, Yu-Chi關鍵詞 集團式資訊系統
文化衝突
使用者抗拒
組織分權
問卷調查法
Corporation information systems
Culture conflict
User resistance
Authorization
Survey method日期 2019 上傳時間 1-Apr-2019 15:13:08 (UTC+8) 摘要 導入企業資訊系統已成為組織的趨勢，特別是事業規模越龐大的組織，如大型集團企業，更需要借助企業資訊系統來整合資訊流，以提升組織效率及競爭力，但過去研究較少針對集團式組織進行探討。相較於一般企業，大型集團的組織結構更加多元與複雜，因此在導入集團式資訊系統時，所涉及的挑戰與利害關係人之範圍更為廣泛。本研究探討組織在導入集團式資訊系統時，員工與組織間、部門與部門間的文化差異、權力分配因素，是否與抗拒衝突有關。藉由文獻的回顧與建構研究模型與假說，並採用問卷調查法進行量化分析，以驗證研究假說與模型解釋力。本研究問卷對象為曾經經歷集團式資訊系統導入過程之相關人員，回收的有效問卷共計229份，並以統計軟體進行資料分析。如前述，本研究從文化、習慣、組織之觀點探討系統導入之抗拒與衝突，由結構方程模型驗證之結果發現，習慣與文化差異分別對組織分權、需求差異有顯著的正向影響；組織分權與需求差異對導入抗拒有顯著的正向影響；而導入抗拒對組織衝突亦有顯著的正向影響。
It has been a trend for organizations to implement the corporation information systems, particularly, organizations with larger scales, such as large group corporations, need to use enterprise information systems to integrate information flows in order to improve organizational efficiency and competitiveness. However, few studies in the past focus on the large group corporations. Compared with the original corporations, the organizational structure of large group corporation is more diverse and complex. Therefore, when the organizations try to implement corporation information systems, the challenges and stakeholders involved are more extensive.This study tends to discuss whether the cultural differences and distribution of power between employees and organizations, or departments and departments are related to resistance and conflicts when implementing corporation information systems. The research model and hypothesis were constructed by literature studies, and the questionnaire survey was used for quantitative analysis to test the research hypothesis and the explanatory power of the model. The survey issued to those who have experienced the process of implement. In this study, a total of 229 questionnaires were collected, and using data analysis tools.This study discusses conflicts and resistances in the system implementation from the perspectives of culture, habit, and organization. According to the results of testing structural equation model, respectively, individual habit and cultural differences influence authorization and differences of user requirements significantly. Authorization and differences of user requirements influence resistance of implement significantly. 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國立政治大學
企業管理研究所(MBA學位學程)
1053630791資料來源 http://thesis.lib.nccu.edu.tw/record/#G1053630791 資料類型 thesis dc.contributor.advisor 洪為璽<br>季延平 zh_TW dc.contributor.advisor Hung, Wei-Hsi<br>Chi, Yan-Ping en_US dc.contributor.author (Authors) 梁育綺 zh_TW dc.contributor.author (Authors) Liang, Yu-Chi en_US dc.creator (作者) 梁育綺 zh_TW dc.creator (作者) Liang, Yu-Chi en_US dc.date (日期) 2019 en_US dc.date.accessioned 1-Apr-2019 15:13:08 (UTC+8) - dc.date.available 1-Apr-2019 15:13:08 (UTC+8) - dc.date.issued (上傳時間) 1-Apr-2019 15:13:08 (UTC+8) - dc.identifier (Other Identifiers) G1053630791 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/122817 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 1053630791 zh_TW dc.description.abstract (摘要) 導入企業資訊系統已成為組織的趨勢，特別是事業規模越龐大的組織，如大型集團企業，更需要借助企業資訊系統來整合資訊流，以提升組織效率及競爭力，但過去研究較少針對集團式組織進行探討。相較於一般企業，大型集團的組織結構更加多元與複雜，因此在導入集團式資訊系統時，所涉及的挑戰與利害關係人之範圍更為廣泛。本研究探討組織在導入集團式資訊系統時，員工與組織間、部門與部門間的文化差異、權力分配因素，是否與抗拒衝突有關。藉由文獻的回顧與建構研究模型與假說，並採用問卷調查法進行量化分析，以驗證研究假說與模型解釋力。本研究問卷對象為曾經經歷集團式資訊系統導入過程之相關人員，回收的有效問卷共計229份，並以統計軟體進行資料分析。如前述，本研究從文化、習慣、組織之觀點探討系統導入之抗拒與衝突，由結構方程模型驗證之結果發現，習慣與文化差異分別對組織分權、需求差異有顯著的正向影響；組織分權與需求差異對導入抗拒有顯著的正向影響；而導入抗拒對組織衝突亦有顯著的正向影響。 zh_TW dc.description.abstract (摘要) It has been a trend for organizations to implement the corporation information systems, particularly, organizations with larger scales, such as large group corporations, need to use enterprise information systems to integrate information flows in order to improve organizational efficiency and competitiveness. However, few studies in the past focus on the large group corporations. Compared with the original corporations, the organizational structure of large group corporation is more diverse and complex. Therefore, when the organizations try to implement corporation information systems, the challenges and stakeholders involved are more extensive.This study tends to discuss whether the cultural differences and distribution of power between employees and organizations, or departments and departments are related to resistance and conflicts when implementing corporation information systems. The research model and hypothesis were constructed by literature studies, and the questionnaire survey was used for quantitative analysis to test the research hypothesis and the explanatory power of the model. The survey issued to those who have experienced the process of implement. In this study, a total of 229 questionnaires were collected, and using data analysis tools.This study discusses conflicts and resistances in the system implementation from the perspectives of culture, habit, and organization. According to the results of testing structural equation model, respectively, individual habit and cultural differences influence authorization and differences of user requirements significantly. Authorization and differences of user requirements influence resistance of implement significantly. And resistance of implement influences organizational conflict significantly. en_US dc.description.tableofcontents 圖目錄 1表目錄 2第一章、 緒論 3第一節、 研究背景與動機 3第二節、 研究目的與研究問題 4第三節、 研究流程 5第二章、 文獻探討 6第一節、 資訊系統導入 6第二節、 使用者抗拒 9第三節、 組織衝突 11第四節、 組織結構 13第五節、 組織文化 16第六節、 使用者習慣 17第七節、 研究變數與問項 18第三章、 研究方法 23第一節、 研究模型與研究假說 23第二節、 研究設計 27第四章、 量化資料分析 30第一節、 問卷編碼 30第二節、 敘述性統計分析 32第三節、 信度與效度分析 39第四節、 結構方程模型分析 45第五章、 結論與建議 49第一節、 研究結論 49第二節、 研究貢獻 51第三節、 研究限制與建議 52參考文獻 53附錄 61 zh_TW dc.format.extent 1063508 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1053630791 en_US dc.subject (關鍵詞) 集團式資訊系統 zh_TW dc.subject (關鍵詞) 文化衝突 zh_TW dc.subject (關鍵詞) 使用者抗拒 zh_TW dc.subject (關鍵詞) 組織分權 zh_TW dc.subject (關鍵詞) 問卷調查法 zh_TW dc.subject (關鍵詞) Corporation information systems en_US dc.subject (關鍵詞) Culture conflict en_US dc.subject (關鍵詞) User resistance en_US dc.subject (關鍵詞) Authorization en_US dc.subject (關鍵詞) Survey method en_US dc.title (題名) 從文化、習慣、組織之觀點探討系統導入之抗拒與衝突 zh_TW dc.title (題名) A study of conflicts and resistances in the system implementation from the perspectives of culture, habit, and organization en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文文獻林建宏（2010）。探討無所不在科技壓力成因與其對工作壓力之影響。國立政治大學資訊管理研究所碩士論文。陳寬裕（2018）。結構方程模型分析實務：SPSS與SmartPLS的運用。台北：五南書局。李承傑、董旭英（2017）。偏最小平方法結構方程模型。科學發展月刊，539，20-25。潘瑞章（2014）。組織文化與員工認知對企業導入資訊系統影響探討-以ERP系統為例。國立勤益科技大學工業工程與管理系碩士論文。許湘靈（2008）。主管領導型態、組織文化及薪資滿意度對員工離職傾向影響之研究。淡江大學企業管理學系碩士在職專班碩士論文。蔡俊良（1994）。組織文化、員工生涯定位與其生涯發展需求、工作滿意度之相關研究。國立彰化師範大學輔導學系碩士論文。英文文獻Adamowicz, W. 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