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題名 專業型服務機構及家族企業管理模式之調和: 以B型企業嘉威為例
A study of professional service firm and family firm management style: case study of B Corp JW CPAs
作者 洪可容
Hung, Ko Jung
貢獻者 侯勝宗
Hou ,Sheng-Tsung
洪可容
Hung, Ko Jung
關鍵詞 專業型服務機構
家⾧式三元領導
正式所有權
⼼理擁有感
B型企業
Professional service firm
Paternalistic leadership
Formal ownership
Psychological ownership
Benefit corporation
日期 2019
上傳時間 2-五月-2019 14:47:38 (UTC+8)
摘要 會計作為政府及投資⼈間的溝通橋樑,需要配合嚴謹的法規以確保財務資訊的準確性,卻也使得會計⼈員的⼯作⾯臨的⾧⼯時等挑戰。以四⼤會計事務所為例,動輒每年30%的流動率,不僅使⼈才招募不易,也會對整體經營有所影響。本研究以詮釋性個案法,研究嘉威聯合會計師事務所(以下簡稱嘉威),如何擬定和四⼤會計師事務所的服務差異化策略,並以華⼈家族企業常⾒的三元式領導,給予員⼯正式合夥和⼼理擁有感。嘉威距今成⽴已有30多年歷史,累積200多名以上專業服務⼈員,提供台灣中⼩企業審計及⾮審計相關業務。綜合上述,嘉威即使⾝處在⾧⼯時、流動率⾼的會計產業,依然可以保有每年低於3%的流動率,創造每年超過新台幣3億元的獲利,同時獲得B型企業肯定,認同其作法可以兼顧經濟發展及照顧各種利害關係⼈。本論⽂最後提出相關的理論和實務意涵。
Accounting can be regarded as the way for government and investor to communicate with each other. Since accountants are required to follow all the principles, they often face lacks the time or human resources. Take Big4 as an example, the turnover rate is about 30% / year, and it has an effect on its daily operations. These phenomena cause us to think is there any possibility that accounting firms can earn a reasonable profit and lower their turnover rate at the same time? This study takes JWCPA as the case company because it is the first certified accounting B corp in Taiwan, not to mention that it is also the leading accounting firm in Taiwan. Founded 30 years ago, JW CPA now generates more than NT 300million per year, with more than 200 employees and the turnover rate is less than 3% each year. We use the interpretative case study to find out how they differential their services and how they combine two different management styles to make differences. Right now, there are more than 200 professions delivering auditing and non-auditing services. We can say that even though JWCPA is part of the accounting industries, the turnover rate is less than 3%/ year, and generates more than 300millions every year, and being nominated as benefit corporation at the same time.
參考文獻 ⼀、 中⽂⽂獻
⾼承恕(1999)。頭家娘 台灣中⼩企業「頭家娘」的經濟活動與社會意義。台北:聯經
侯勝宗(2012)。⾒所未⾒:詮釋性個案研究⽅法探索。組織與管理,5(1),111-153。
鄭伯壎、周麗芳、樊景⽴(2000),家⾧式領導:三元模式的建構與測量。本⼟⼼理學研究,第14 期, 3-64。
⾦融監督管理委員會,2018,106 年會計師事務所服務業調查報告。台灣:⾦融監督管理委員會。
曾煌鈞(2017)。淺談家族企業之治理。證券暨期貨⽉刊,第35 卷第9 期,32-47。
中華民國會計師公會,2018。2018 會計產業⽩⽪書。台灣:中華民國會計師公會。
⾦融監督管理委員會,2016。會計師事務所服務業調查報告。台灣:⾦融監督管理委員會。
邱麗梅(2014)。會計師事務所之⾏銷策略研究-以四⼤會計師事務所為例。未出版之碩⼠論⽂,交通⼤學,⾼階主管管理學程碩⼠班,台灣。
劉育華(2016)。恩威並濟的家⾧式領導:⼀向反映曲⾯分析。未出版之碩⼠論⽂,中⼭⼤學,⼈⼒資源管理研究所,台灣。
許智淵(2012)。南科光電產業激勵措施對勞動派遣員⼯之⼼理擁有感與⼯作投⼊之研究-以知覺組織⽀持為調節變項。未出版之碩⼠論⽂,中正⼤學,勞⼯關係學系研究所,台灣。
資誠(2018)。2018 全球季臺灣家族企業調查報告 建⽴家族企業價值邁向永續航道。台灣:資誠
資誠(2016)。消失的環節:銜接家族企業的策略鴻溝。台灣:資誠。
板橋扶輪社(2016)。板橋扶輪社社刊。台灣:板橋扶輪社。
江淑美、吳伊勻、翁⼠勛、劉育雯,(2000)。教育研究法專題研究報告-個案研究(Case study)。台灣
葉銀華,會計師事務所的治理機制,2016 年2 ⽉,檢⾃:
http://www.accounting.org.tw/flptopic.aspx?f=42

⼆、英⽂⽂獻
Michael A. Hitt, Leonard Bierman, Katsuhiko Shimizu, Rahul Kochhar,(2001). Direct and moderating effects of human capital on strategy and performance in professional service firms: A resource-based perspective. Academy of Management Journal, Vol.44, No.1, 13-28.

Suzanne de Janasz, Monica Forret, Debra Haack and Karsten Jonsen,(2013). Family Status and work attitudes: An investigation in a professional services firm. British Journal of Management,
Vol.24, 191-210.

Mohammed Shahedul Quader,(2007). Human resource management issues as growth barriers in professional service firm SMEs. Journal of Service Research, Vol.7, Number2.

Ryan A. Teeter and Karen S. Whelan-Berry, (2008). My firm versus our firm: The challenge of change in growing the small professional service firm. Journal of Business Inquiry,41-52

Hazel Melanie Ramos, Thomas Wing Yan Man, Michael Mustafa, Zuie Zuie Ng,(2014). Psychological ownership in small family firms: Family and non-family employees’ work attitudes and behaviors. Journal of Family Business Strategy, 300-301

Andrew Von Nordenflycht,(2010). What is a professional service firm? Toward a theory and taxonomy of knowledge-intensive firms. Academy of Management Review, Vol.35, no.1, 155-174

Nai-Wen Chi, Tzu-Shian Han,(2008). Exploring the linkages between formal ownership and psychological ownership for the organization: The mediating role of organizational justice. Journal of Occupational and Organization Psychological Society, 81, 691-711.

B impact report, from: https://bcorporation.net/directory/jia-wei-co-cpas
描述 碩士
國立政治大學
科技管理與智慧財產研究所
104364124
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0104364124
資料類型 thesis
dc.contributor.advisor 侯勝宗zh_TW
dc.contributor.advisor Hou ,Sheng-Tsungen_US
dc.contributor.author (作者) 洪可容zh_TW
dc.contributor.author (作者) Hung, Ko Jungen_US
dc.creator (作者) 洪可容zh_TW
dc.creator (作者) Hung, Ko Jungen_US
dc.date (日期) 2019en_US
dc.date.accessioned 2-五月-2019 14:47:38 (UTC+8)-
dc.date.available 2-五月-2019 14:47:38 (UTC+8)-
dc.date.issued (上傳時間) 2-五月-2019 14:47:38 (UTC+8)-
dc.identifier (其他 識別碼) G0104364124en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/123244-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 科技管理與智慧財產研究所zh_TW
dc.description (描述) 104364124zh_TW
dc.description.abstract (摘要) 會計作為政府及投資⼈間的溝通橋樑,需要配合嚴謹的法規以確保財務資訊的準確性,卻也使得會計⼈員的⼯作⾯臨的⾧⼯時等挑戰。以四⼤會計事務所為例,動輒每年30%的流動率,不僅使⼈才招募不易,也會對整體經營有所影響。本研究以詮釋性個案法,研究嘉威聯合會計師事務所(以下簡稱嘉威),如何擬定和四⼤會計師事務所的服務差異化策略,並以華⼈家族企業常⾒的三元式領導,給予員⼯正式合夥和⼼理擁有感。嘉威距今成⽴已有30多年歷史,累積200多名以上專業服務⼈員,提供台灣中⼩企業審計及⾮審計相關業務。綜合上述,嘉威即使⾝處在⾧⼯時、流動率⾼的會計產業,依然可以保有每年低於3%的流動率,創造每年超過新台幣3億元的獲利,同時獲得B型企業肯定,認同其作法可以兼顧經濟發展及照顧各種利害關係⼈。本論⽂最後提出相關的理論和實務意涵。zh_TW
dc.description.abstract (摘要) Accounting can be regarded as the way for government and investor to communicate with each other. Since accountants are required to follow all the principles, they often face lacks the time or human resources. Take Big4 as an example, the turnover rate is about 30% / year, and it has an effect on its daily operations. These phenomena cause us to think is there any possibility that accounting firms can earn a reasonable profit and lower their turnover rate at the same time? This study takes JWCPA as the case company because it is the first certified accounting B corp in Taiwan, not to mention that it is also the leading accounting firm in Taiwan. Founded 30 years ago, JW CPA now generates more than NT 300million per year, with more than 200 employees and the turnover rate is less than 3% each year. We use the interpretative case study to find out how they differential their services and how they combine two different management styles to make differences. Right now, there are more than 200 professions delivering auditing and non-auditing services. We can say that even though JWCPA is part of the accounting industries, the turnover rate is less than 3%/ year, and generates more than 300millions every year, and being nominated as benefit corporation at the same time.en_US
dc.description.tableofcontents 第壹章 緒論 1
第⼀節 研究背景 1
第⼆節 研究動機 2
第三節 研究問題與⽬的 4
第四節 研究流程 5
第貳章 ⽂獻探討 7
第⼀節 家族企業 7
第⼆節 專業型服務機構 13
第三節 正式所有權與⼼理擁有感 20
第四節 B型企業 24
第參章 研究⽅法 26
第⼀節 研究⽅法 26
第⼆節 個案選擇 29
第三節 研究個案 30
第四節 資料搜集與分析 33
第肆章 個案研究 36
第⼀節 我國會計產業概述及困境 36
第⼆節 嘉威聯合會計師事務所 40
第三節 申請B型企業認證 59
第四節 ⼩結 61
第伍章 研究發展與建議 63
第⼀節 理論意涵 63
第⼆節 實務意涵 66
第陸章 結論 69
第⼀節 研究結論與貢獻 69
第⼆節 研究限制與後續研究建議 71
參考⽂獻 73
zh_TW
dc.format.extent 2787976 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0104364124en_US
dc.subject (關鍵詞) 專業型服務機構zh_TW
dc.subject (關鍵詞) 家⾧式三元領導zh_TW
dc.subject (關鍵詞) 正式所有權zh_TW
dc.subject (關鍵詞) ⼼理擁有感zh_TW
dc.subject (關鍵詞) B型企業zh_TW
dc.subject (關鍵詞) Professional service firmen_US
dc.subject (關鍵詞) Paternalistic leadershipen_US
dc.subject (關鍵詞) Formal ownershipen_US
dc.subject (關鍵詞) Psychological ownershipen_US
dc.subject (關鍵詞) Benefit corporationen_US
dc.title (題名) 專業型服務機構及家族企業管理模式之調和: 以B型企業嘉威為例zh_TW
dc.title (題名) A study of professional service firm and family firm management style: case study of B Corp JW CPAsen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) ⼀、 中⽂⽂獻
⾼承恕(1999)。頭家娘 台灣中⼩企業「頭家娘」的經濟活動與社會意義。台北:聯經
侯勝宗(2012)。⾒所未⾒:詮釋性個案研究⽅法探索。組織與管理,5(1),111-153。
鄭伯壎、周麗芳、樊景⽴(2000),家⾧式領導:三元模式的建構與測量。本⼟⼼理學研究,第14 期, 3-64。
⾦融監督管理委員會,2018,106 年會計師事務所服務業調查報告。台灣:⾦融監督管理委員會。
曾煌鈞(2017)。淺談家族企業之治理。證券暨期貨⽉刊,第35 卷第9 期,32-47。
中華民國會計師公會,2018。2018 會計產業⽩⽪書。台灣:中華民國會計師公會。
⾦融監督管理委員會,2016。會計師事務所服務業調查報告。台灣:⾦融監督管理委員會。
邱麗梅(2014)。會計師事務所之⾏銷策略研究-以四⼤會計師事務所為例。未出版之碩⼠論⽂,交通⼤學,⾼階主管管理學程碩⼠班,台灣。
劉育華(2016)。恩威並濟的家⾧式領導:⼀向反映曲⾯分析。未出版之碩⼠論⽂,中⼭⼤學,⼈⼒資源管理研究所,台灣。
許智淵(2012)。南科光電產業激勵措施對勞動派遣員⼯之⼼理擁有感與⼯作投⼊之研究-以知覺組織⽀持為調節變項。未出版之碩⼠論⽂,中正⼤學,勞⼯關係學系研究所,台灣。
資誠(2018)。2018 全球季臺灣家族企業調查報告 建⽴家族企業價值邁向永續航道。台灣:資誠
資誠(2016)。消失的環節:銜接家族企業的策略鴻溝。台灣:資誠。
板橋扶輪社(2016)。板橋扶輪社社刊。台灣:板橋扶輪社。
江淑美、吳伊勻、翁⼠勛、劉育雯,(2000)。教育研究法專題研究報告-個案研究(Case study)。台灣
葉銀華,會計師事務所的治理機制,2016 年2 ⽉,檢⾃:
http://www.accounting.org.tw/flptopic.aspx?f=42

⼆、英⽂⽂獻
Michael A. Hitt, Leonard Bierman, Katsuhiko Shimizu, Rahul Kochhar,(2001). Direct and moderating effects of human capital on strategy and performance in professional service firms: A resource-based perspective. Academy of Management Journal, Vol.44, No.1, 13-28.

Suzanne de Janasz, Monica Forret, Debra Haack and Karsten Jonsen,(2013). Family Status and work attitudes: An investigation in a professional services firm. British Journal of Management,
Vol.24, 191-210.

Mohammed Shahedul Quader,(2007). Human resource management issues as growth barriers in professional service firm SMEs. Journal of Service Research, Vol.7, Number2.

Ryan A. Teeter and Karen S. Whelan-Berry, (2008). My firm versus our firm: The challenge of change in growing the small professional service firm. Journal of Business Inquiry,41-52

Hazel Melanie Ramos, Thomas Wing Yan Man, Michael Mustafa, Zuie Zuie Ng,(2014). Psychological ownership in small family firms: Family and non-family employees’ work attitudes and behaviors. Journal of Family Business Strategy, 300-301

Andrew Von Nordenflycht,(2010). What is a professional service firm? Toward a theory and taxonomy of knowledge-intensive firms. Academy of Management Review, Vol.35, no.1, 155-174

Nai-Wen Chi, Tzu-Shian Han,(2008). Exploring the linkages between formal ownership and psychological ownership for the organization: The mediating role of organizational justice. Journal of Occupational and Organization Psychological Society, 81, 691-711.

B impact report, from: https://bcorporation.net/directory/jia-wei-co-cpas
zh_TW
dc.identifier.doi (DOI) 10.6814/THE.NCCU.TIIPM.010.2019.F08en_US