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題名 技專校院圖書館使用者行為與滿意度因素分析-以景文技術學院為例
Research of User`s Behavior and Factors Analysis of Satisfaction in Vocational College and Institute Library--A Case Study of Jin-Wen Institute of Technology作者 方珍玲
Fang, Chen-ling貢獻者 圖資與檔案學刊 關鍵詞 技職校院圖書館;使用者行為;因素分析;滿意度分析
Library of technology institute ; User`s behavior ; Factor analysis ; Analysis of satisfaction日期 2001-02 上傳時間 2019-06-12 摘要 近年來技專校院轉型改制後，圖書館不論空間、藏書質與量已有所提升，但使用者在利用行為及滿意程度是否提升更是亟需了解的部分。本研究抽取1100位不同屬性(性別、學制、部制、年級)之學生分析其利用行為、滿意程度及滿意度因素，發現學生利用頻率頗高，對圖書資料需求甚殷，但對於圖書館之館藏內容與服務水準在滿意程度上卻偏向無意見或不滿意，顯示出技專校院圖書館在改制後雖已增加空間及藏書量，還仍有改革空間存在。至於在滿意度因素則分析出簡易與方便性、合理與週到性、豐富與優良性、新穎與休閒性、齊全與專業性等五項因素，據此可了解使用者之重視因素，未來繼續針對此部分加強改進。
When many Technology colleges tend to upgrade to institutes or universities, and their transformation completed, the quantity and quality of books, publications and space of library were promoted significantly, but the behavior and degree of satisfaction of users is a critical part which librarians were eager to find out. This research selected different attributes (gender, academic system, department, grade) students to analyze their utilization behavior, degree of satisfaction and factors of satisfaction. The result showed that students utilization rate of library were quite high, the need of all publications and equipment were quite strong, but when the comments on contents and service quality of library were tend to be ”no comment” or ”not satisfactory”. The other result revealed the five factors of satisfaction, which is ”accessibility and convenience”, ”reasonability and thoughtfulness”, ”quality and abundance”, ”fashion and recreation”, ”profession and coverage”.關聯 圖書與資訊學刊, 36, 47-62 資料類型 article dc.contributor 圖資與檔案學刊 dc.creator (作者) 方珍玲 dc.creator (作者) Fang, Chen-ling dc.date (日期) 2001-02 dc.date.accessioned 2019-06-12 - dc.date.available 2019-06-12 - dc.date.issued (上傳時間) 2019-06-12 - dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/123783 - dc.description.abstract (摘要) 近年來技專校院轉型改制後，圖書館不論空間、藏書質與量已有所提升，但使用者在利用行為及滿意程度是否提升更是亟需了解的部分。本研究抽取1100位不同屬性(性別、學制、部制、年級)之學生分析其利用行為、滿意程度及滿意度因素，發現學生利用頻率頗高，對圖書資料需求甚殷，但對於圖書館之館藏內容與服務水準在滿意程度上卻偏向無意見或不滿意，顯示出技專校院圖書館在改制後雖已增加空間及藏書量，還仍有改革空間存在。至於在滿意度因素則分析出簡易與方便性、合理與週到性、豐富與優良性、新穎與休閒性、齊全與專業性等五項因素，據此可了解使用者之重視因素，未來繼續針對此部分加強改進。 dc.description.abstract (摘要) When many Technology colleges tend to upgrade to institutes or universities, and their transformation completed, the quantity and quality of books, publications and space of library were promoted significantly, but the behavior and degree of satisfaction of users is a critical part which librarians were eager to find out. This research selected different attributes (gender, academic system, department, grade) students to analyze their utilization behavior, degree of satisfaction and factors of satisfaction. The result showed that students utilization rate of library were quite high, the need of all publications and equipment were quite strong, but when the comments on contents and service quality of library were tend to be ”no comment” or ”not satisfactory”. The other result revealed the five factors of satisfaction, which is ”accessibility and convenience”, ”reasonability and thoughtfulness”, ”quality and abundance”, ”fashion and recreation”, ”profession and coverage”. dc.format.extent 23108948 bytes - dc.format.mimetype application/pdf - dc.relation (關聯) 圖書與資訊學刊, 36, 47-62 dc.subject (關鍵詞) 技職校院圖書館;使用者行為;因素分析;滿意度分析 dc.subject (關鍵詞) Library of technology institute ; User`s behavior ; Factor analysis ; Analysis of satisfaction dc.title (題名) 技專校院圖書館使用者行為與滿意度因素分析-以景文技術學院為例 dc.title (題名) Research of User`s Behavior and Factors Analysis of Satisfaction in Vocational College and Institute Library--A Case Study of Jin-Wen Institute of Technology dc.type (資料類型) article
