dc.contributor | 圖資與檔案學刊 | |
dc.creator (作者) | 王慧玉 | |
dc.creator (作者) | Wang, Hui-yu | |
dc.date (日期) | 2002-05 | |
dc.date.accessioned | 14-Jun-2019 14:18:04 (UTC+8) | - |
dc.date.available | 14-Jun-2019 14:18:04 (UTC+8) | - |
dc.date.issued (上傳時間) | 14-Jun-2019 14:18:04 (UTC+8) | - |
dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/123817 | - |
dc.description.abstract (摘要) | 全球化經濟的趨勢銳不可擋,而隨著我國加入WTO,此種世界性的競爭更加白熱化。影響所及,許多大學校院紛紛實施ISO 9000國際品保標準作為提升競爭力的利器,而圖書館作為學校最重要的行政單位及服務窗口之一,自不容置身事外。有鑑於此,本文試圖對ISO 9000品質認證作一詳細介紹,內容包括對品質、品質管理、品質保證等觀念的釐清,簡介ISO 9000的源起、精神與特色,1994年版及2000年版ISO 9000內容綱要,ISO 9000品質認證實施步驟,中山醫學大學圖書館個案紀實,實施ISO 9000 品質認證的優缺點,並將ISO9000與全面品質管理(TQM)作一比較。 | |
dc.description.abstract (摘要) | Quality management has become increasingly important for universities and colleges to stay competitive within the global trade community. This article aims to discuss the following subjects: (1)to identify the concepts of ”quality”, ”quality management” and ”quality assurance”; (2)to introduce the ISO 9000 standards, including 1994 edition and 2000 revision; (3)to interpret the steps of implementing ISO 9000; (4)to share the practical experience of Chung-Shan Medical University Library; (5)to discuss the benefits and issues for consideration; (6)to compare ISO 9000 with TQM. | |
dc.format.extent | 29925825 bytes | - |
dc.format.mimetype | application/pdf | - |
dc.relation (關聯) | 圖書與資訊學刊, 41, 61-82 | |
dc.subject (關鍵詞) | 大學圖書館;品質管理;品質保證;第三者認證;全面品質管理 | |
dc.subject (關鍵詞) | University library ; Quality management ; Quality assurance ; Third-party certification ; Total quality management (TQM) ; ISO 9000 ; ISO 9001 ; ISO 9002 | |
dc.title (題名) | 大學校院圖書館實施ISO 9000 品質認證之探討 | |
dc.title (題名) | A study of implementing ISO 9000 quality certification in the university libraries | |
dc.type (資料類型) | article | |