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題名 工業4.0時代下的工業控制系統產業之軟體品質管理－以台灣某電子公司為案例探討
Software quality management in ICS industry in industry 4.0 Era作者 甄元彬
Pan, Ian Un貢獻者 陳春龍
Chen, Chuen-Lung
甄元彬
Ian Un Pan關鍵詞 工業4.0
工業物聯網
軟體品質管理
敏捷式
全面品質管理
Industry 4.0
IIoT
Software Quality Management
Agile
TQM日期 2019 上傳時間 1-Jul-2019 10:56:27 (UTC+8) 摘要 無
Company in traditional Industrial Control System industry, take the Taiwanese case as example, the expertise in Operation Technology (OT) manufacturing is well-known as their core competency. However, along with the time runs to the Industry 4.0 (I4.0) era, the technology of Internet of Things enables the concept of Industrial Internet of Things (IIoT), which brings a brand new challenge to the traditional ICS industry. ICS manufacturer can no longer just stay on OT area but have to involve in Information Technology (IT) development in order to not losing their competitive advantage.Software development process is the fundamental activity of IT development. Similar to many OT development process like cars manufacturing that pursuing the Total Quality Management (TQM), quality is also one of the most critical value within the software development. Nevertheless, the mindset and the corresponding process of OT manufacturing is totally different from the IT development, especially for the quality management practice in terms of obtaining the operational excellence as ICS companies do in OT manufacturing. As a result, it is important and necessary for ICS corporate to also adapt comprehensive IT development as soon as possible to seize such great opportunity.In this essay, an Agile-driven Software Quality Management framework that aligned to Total Quality Management principles is proposed. Illustrating how may Taiwanese ICS company adapt to effective software quality practice to achieve same level of quality standard as they used to acquire in OT manufacturing.參考文獻 [1] Operational Technology (OT). (2012, November 26). Retrieved from https://www.gartner.com/it-glossary/operational-technology-ot/[2] Dima, Adriana. (2015). Quality: A determinant factor of competitiveness - the evolution of ISO certifications for management systems[3] Alhassan, Amal & Alzahrani, Weam & Abdaziz, Azrilah. (2017). Total Quality Management for Software Development. International Journal of Computer Applications. 158. 38-44. 10.5120/ijca2017912850[4] A.C. Pereira, F. Romero, A review of the meanings and the implications of the Industry 4.0 concept, Procedia Manufacturing, Volume 13, 2017, Pages 1206-1214, ISSN 2351-9789[5] S. D. Antón, D. Fraunholz, J. Zemitis, F. Pohl, H. D. Schotten, O Kopp, J Lenhard, C Pautasso, Highly Scalable and Flexible Model for Effective Aggregation of Context-based Data in Generic IIoT Scenarios, ZEUS 2017, pp 51-58[6] IIoT Market worth 91.40 billion USD by 2023. (n.d.). Retrieved from https://www.marketsandmarkets.com/PressReleases/industrial-internet-of-things.asp[7] Feng Xia, Laurence T. Yang, Lizhe Wang, and Alexey Vinel. 2012. Internet of Things. Int. J. Commun. Syst. 25, 9 (September 2012), 1101-1102[8] Slavica Rocheska, Marjan Angeleski, Gjorgji MancheskiI, A New Methodological Approach for Designing The Software Industry Value Chain, Ecofourm Vol.4 No.2 (2015), 2344-2174[9] Lucassen G., Dalpiaz F., Werf J.M.E.M..., Brinkkemper S. (2016) The Use and Effectiveness of User Stories in Practice. In: Daneva M., Pastor O. (eds) Requirements Engineering: Foundation for Software Quality. REFSQ 2016. Lecture Notes in Computer Science, vol 9619. Springer, Cham[10] Ammann, P., & Offutt!, J. (2017). Introduction to software testing. Cambridge: Cambridge University Press[11] Certified Tester Foundation Level Syllabus [Pdf]. (2018, June 4). International Software Testing Qualifications Board[12] Hunter, J. (2013, April 15). Deming’s 14 Points for Management [Web log post]. Retrieved November 08, 2018, from https://blog.deming.org/2013/04/demings-14-points-for-management/[13] Hunter, J. (2014, March 17). Deming and Software Development [Web log post]. Retrieved November 08, 2018, from https://management.curiouscatblog.net/2014/03/17/deming-and-software-development/[14] Hunter, J. (February 20, 2017). Software Code Reviews from a Deming Perspective [Web log post]. Retrieved November 08, 2018 from https://blog.deming.org/2017/02/software-code-reviews-from-a-deming-perspective/[15] Hunter, J. (July 17, 2017). Applying W. Edwards Deming’s Ideas in Software Development [Web log post]. Retrieved November 08, 2018 from https://blog.deming.org/2017/07/applying-w-edwards-demings-ideas-in-software-development/[16] CrispinLisa, & GregoryJanet. (2014). Agile testing: A practical guide for testers and agile teams. Upper Saddle River, N.J: Addison-Wesley[17] Louise Axelsson, Sandra Skogum (2016), Cost of Poor Quality - Development of a tool for identification and quantification of CoPQ, Chalmers University of Technology[18] Porter, M. E. (1985). Competitive advantage. New York: The Free Pess.[19] Raman Mehta (Sep. 19, 2014) (Internet of) Things as a Service (TaaS) – Hype vs. Reality [Web log post]. Retrieved April 15, 2019 https://www.cio.com/article/2686197/internet-of-things-as-a-service-taas-hype-vs-reality.html[20] Y. Helio Yang, (2001) "Software quality management and ISO 9000 implementation", Industrial Management & Data Systems, Vol. 101 Issue: 7, pp.329-338, [21] Wang, R. Y., Storey, V. C., & Firth, C. P. (1995). A framework for analysis of data quality research. IEEE transactions on knowledge and data engineering, vol. 7, no. 4, pp. 623-640[22] Lee, M., & Chang, T. (2006). Applying TQM, CMM and ISO 9001 in Knowledge Management for software development process improvement. IJSS, 2, 101-115.[23] Li, E.Y., Chen, H.G., & Cheung, W.M (2000), The Journal of Quality Assurance Institute Vol. 14, No. 1, pp. 4-6, 35-41 描述 碩士
國立政治大學
國際經營管理英語碩士學位學程(IMBA)
105933001資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105933001 資料類型 thesis dc.contributor.advisor 陳春龍 zh_TW dc.contributor.advisor Chen, Chuen-Lung en_US dc.contributor.author (Authors) 甄元彬 zh_TW dc.contributor.author (Authors) Ian Un Pan en_US dc.creator (作者) 甄元彬 zh_TW dc.creator (作者) Pan, Ian Un en_US dc.date (日期) 2019 en_US dc.date.accessioned 1-Jul-2019 10:56:27 (UTC+8) - dc.date.available 1-Jul-2019 10:56:27 (UTC+8) - dc.date.issued (上傳時間) 1-Jul-2019 10:56:27 (UTC+8) - dc.identifier (Other Identifiers) G0105933001 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/124176 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 國際經營管理英語碩士學位學程(IMBA) zh_TW dc.description (描述) 105933001 zh_TW dc.description.abstract (摘要) 無 zh_TW dc.description.abstract (摘要) Company in traditional Industrial Control System industry, take the Taiwanese case as example, the expertise in Operation Technology (OT) manufacturing is well-known as their core competency. However, along with the time runs to the Industry 4.0 (I4.0) era, the technology of Internet of Things enables the concept of Industrial Internet of Things (IIoT), which brings a brand new challenge to the traditional ICS industry. ICS manufacturer can no longer just stay on OT area but have to involve in Information Technology (IT) development in order to not losing their competitive advantage.Software development process is the fundamental activity of IT development. Similar to many OT development process like cars manufacturing that pursuing the Total Quality Management (TQM), quality is also one of the most critical value within the software development. Nevertheless, the mindset and the corresponding process of OT manufacturing is totally different from the IT development, especially for the quality management practice in terms of obtaining the operational excellence as ICS companies do in OT manufacturing. As a result, it is important and necessary for ICS corporate to also adapt comprehensive IT development as soon as possible to seize such great opportunity.In this essay, an Agile-driven Software Quality Management framework that aligned to Total Quality Management principles is proposed. Illustrating how may Taiwanese ICS company adapt to effective software quality practice to achieve same level of quality standard as they used to acquire in OT manufacturing. en_US dc.description.tableofcontents 1. Introduction 11.1. Overview 11.2. Industry 4.0 and Market of Industrial Internet of Things Market 51.3. Industrial Internet of Things 61.4. Essay Structure 72. Research Background 82.1. Industrial Control System Industry VS Software Industry 82.2. Core Competency & Competitive Advantage 92.3. Value Chain Analysis for Software Industry 102.4. Total Quality Management in Software Quality Management 122.5. Effective Managerial Framework for Software Quality Management in ICS Industry 143. Background of Company Formosa 153.1. Introduction of Formosa Co. 153.2. Why do Formosa Co. Need address Software Quality Management in IIoT 174. Methodology: An Agile-Driven Software Quality Management Framework with Deming TQM Principles 184.1. Process Management 194.1.1. Software Development Lifecycle and Agile Methodology 194.1.1.1 Waterfall Model 204.1.1.2Agile methodology 214.1.2. How Scrum works? 224.1.2.1 Sprint 224.1.2.2 User Story 224.1.2.3 Roles: 224.1.2.4 Sprint Task: 234.1.2.5 Scrum Activity 244.2. Test Management 274.2.1. Assign Test Team in Scrum 274.2.2. How Test Team (QA) Join Scrum 294.2.3. Quality Measure and Test Techniques in Scrum 344.2.3.1 Define Testing Objectives 344.2.3.2 Requirements Analysis 344.2.3.3 Planning Test Activities 364.2.3.4 Configuration Management 364.3. Risk Management 384.3.1. Risk-Based Testing 384.3.2. Risk Identification 404.3.3. Risk Assessment 424.3.4. Determining Level of Risk 434.3.5. Risk Mitigation 444.3.6. Risk Control 464.3.7. Overall Risk Management and Risk-based Testing 474.3.8. Risk-based Testing: Depth-First and Breadth-First 474.4. Deming Management Method and Software Quality Management 484.4.1. Inspiration of Deming 14 points in Software Quality Management in Scrum Model 515. Effectiveness Validation for Formosa Co. 585.1. Meaning of Software Quality Management for Formosa Co. in Strategic Perspective 586. Conclusion 627. Reference 63 zh_TW dc.format.extent 2023539 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105933001 en_US dc.subject (關鍵詞) 工業4.0 zh_TW dc.subject (關鍵詞) 工業物聯網 zh_TW dc.subject (關鍵詞) 軟體品質管理 zh_TW dc.subject (關鍵詞) 敏捷式 zh_TW dc.subject (關鍵詞) 全面品質管理 zh_TW dc.subject (關鍵詞) Industry 4.0 en_US dc.subject (關鍵詞) IIoT en_US dc.subject (關鍵詞) Software Quality Management en_US dc.subject (關鍵詞) Agile en_US dc.subject (關鍵詞) TQM en_US dc.title (題名) 工業4.0時代下的工業控制系統產業之軟體品質管理－以台灣某電子公司為案例探討 zh_TW dc.title (題名) Software quality management in ICS industry in industry 4.0 Era en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) [1] Operational Technology (OT). (2012, November 26). Retrieved from https://www.gartner.com/it-glossary/operational-technology-ot/[2] Dima, Adriana. (2015). Quality: A determinant factor of competitiveness - the evolution of ISO certifications for management systems[3] Alhassan, Amal & Alzahrani, Weam & Abdaziz, Azrilah. (2017). Total Quality Management for Software Development. International Journal of Computer Applications. 158. 38-44. 10.5120/ijca2017912850[4] A.C. Pereira, F. Romero, A review of the meanings and the implications of the Industry 4.0 concept, Procedia Manufacturing, Volume 13, 2017, Pages 1206-1214, ISSN 2351-9789[5] S. D. Antón, D. Fraunholz, J. Zemitis, F. Pohl, H. D. Schotten, O Kopp, J Lenhard, C Pautasso, Highly Scalable and Flexible Model for Effective Aggregation of Context-based Data in Generic IIoT Scenarios, ZEUS 2017, pp 51-58[6] IIoT Market worth 91.40 billion USD by 2023. (n.d.). Retrieved from https://www.marketsandmarkets.com/PressReleases/industrial-internet-of-things.asp[7] Feng Xia, Laurence T. Yang, Lizhe Wang, and Alexey Vinel. 2012. Internet of Things. Int. J. Commun. Syst. 25, 9 (September 2012), 1101-1102[8] Slavica Rocheska, Marjan Angeleski, Gjorgji MancheskiI, A New Methodological Approach for Designing The Software Industry Value Chain, Ecofourm Vol.4 No.2 (2015), 2344-2174[9] Lucassen G., Dalpiaz F., Werf J.M.E.M..., Brinkkemper S. (2016) The Use and Effectiveness of User Stories in Practice. In: Daneva M., Pastor O. (eds) Requirements Engineering: Foundation for Software Quality. REFSQ 2016. Lecture Notes in Computer Science, vol 9619. Springer, Cham[10] Ammann, P., & Offutt!, J. (2017). Introduction to software testing. Cambridge: Cambridge University Press[11] Certified Tester Foundation Level Syllabus [Pdf]. (2018, June 4). International Software Testing Qualifications Board[12] Hunter, J. (2013, April 15). Deming’s 14 Points for Management [Web log post]. Retrieved November 08, 2018, from https://blog.deming.org/2013/04/demings-14-points-for-management/[13] Hunter, J. (2014, March 17). Deming and Software Development [Web log post]. Retrieved November 08, 2018, from https://management.curiouscatblog.net/2014/03/17/deming-and-software-development/[14] Hunter, J. (February 20, 2017). Software Code Reviews from a Deming Perspective [Web log post]. Retrieved November 08, 2018 from https://blog.deming.org/2017/02/software-code-reviews-from-a-deming-perspective/[15] Hunter, J. (July 17, 2017). Applying W. Edwards Deming’s Ideas in Software Development [Web log post]. Retrieved November 08, 2018 from https://blog.deming.org/2017/07/applying-w-edwards-demings-ideas-in-software-development/[16] CrispinLisa, & GregoryJanet. (2014). Agile testing: A practical guide for testers and agile teams. Upper Saddle River, N.J: Addison-Wesley[17] Louise Axelsson, Sandra Skogum (2016), Cost of Poor Quality - Development of a tool for identification and quantification of CoPQ, Chalmers University of Technology[18] Porter, M. E. (1985). Competitive advantage. New York: The Free Pess.[19] Raman Mehta (Sep. 19, 2014) (Internet of) Things as a Service (TaaS) – Hype vs. Reality [Web log post]. Retrieved April 15, 2019 https://www.cio.com/article/2686197/internet-of-things-as-a-service-taas-hype-vs-reality.html[20] Y. Helio Yang, (2001) "Software quality management and ISO 9000 implementation", Industrial Management & Data Systems, Vol. 101 Issue: 7, pp.329-338, [21] Wang, R. Y., Storey, V. C., & Firth, C. P. (1995). A framework for analysis of data quality research. IEEE transactions on knowledge and data engineering, vol. 7, no. 4, pp. 623-640[22] Lee, M., & Chang, T. (2006). Applying TQM, CMM and ISO 9001 in Knowledge Management for software development process improvement. IJSS, 2, 101-115.[23] Li, E.Y., Chen, H.G., & Cheung, W.M (2000), The Journal of Quality Assurance Institute Vol. 14, No. 1, pp. 4-6, 35-41 zh_TW dc.identifier.doi (DOI) 10.6814/NCCU201900037 en_US
