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題名 是自己人重要嗎？從領導部屬交換理論看溝通風格與其相似性對主管滿意度之影響
Does it matter to be “my person”? The impacts of being similar on satisfaction with supervisors from the perspective of leader-member exchange theory
作者 王婷虹
Wang, Ting-Hung
貢獻者 詹中原<br>董祥開
Jan, Chung-Yuang<br>Dong, Hsiang-Kai
王婷虹
Wang, Ting-Hung
關鍵詞 領導部屬交換理論
相似性
工作滿意度
溝通風格
LMX
Similarity
Satisfaction with supervisors
Communication style
日期 2019
上傳時間 7-Aug-2019 16:43:40 (UTC+8)
摘要 現實生活中，我們常以「自己人」來指稱那些與我們關係親密、「與我站在同一邊」的那些人；同時，「物以類聚」的成語，也點出具有共通點較多的兩人，更容易被彼此吸引，進而有良好互動關係。本研究正基於領導與部屬間會發展具差異性的互動關係──即領導部屬交換關係理論之觀點，來探詢彼此間「相似性」能否成為「自己人」的關鍵。與此同時，工作滿意度在學術理論以及管理實務上之重要性皆不容小覷，但卻少有研究者單純以「對主管滿意度」作為檢驗對象；此外，過去實務調查先後針對全台公務人員抽樣，以及北市府研考會針對該市府員工之調查結果，皆顯示對於領導及溝通議題方面有亟欲改善之空間。基於以上動機，本文主要欲探究兩大問題：一、哪些因素會影響部屬對主管的滿意度？二、延續上述研究問題，當從相似性層面檢視這些因素，又將如何影響對主管滿意度？
本研究以量化問卷方式針對北市區公所各科室公務人員進行調查，並取得33位主管及108位部屬之樣本，得到以下研究發現：1. 領導風格、信任及支持，會影響部屬對主管的滿意度；2. 溝通風格及領導風格上的相似與否，並不會影響對主管滿意度；但只要部屬對主管有高度信任、及認為自己受到高度支持時，不論主管是否真的對之信任或是支持，就能有正面的對主管滿意度。綜上所述，本研究發現「部屬如何認知」是相當重要的：對他們來說，無論主管心中實際是怎麼看部屬的，只要讓部屬能夠有「正面感受」，特別是在信任主管及知覺主管支持程度越高，即可對主管有較高的滿意度。回到研究主題：成為主管的自己人真的重要嗎？本研究認為，只要能讓部屬有相當的信任基礎及支持程度，就足以能讓他有繼續追隨主管的動力。
“Ｍy person” is always referred as those we are close to ourselves, meaning “you are with me.” Well goes a saying, “birds of a feather flock together”. People with more similarity are more likely to be attracted to each other. This study aims at exploring why leaders make different relationships with different subordinates from the view of Leader-Member Exchange theory. Only few studies used “satisfaction with supervisors” as the dependence virianble to discuss the relationship between supervisors and subordinates. Meanwhile, some prior studeis showed that government employees were not satisfied with their leadership and communication quality with their leader. Therefore, this study tries to answer two questions: 1. What are the factors affecting “satisfaction with supervisors?” 2. Whether the similarity of communication style, leadership style, level of trust, and support from supervisors affect the satisfaction of supervisors?
This study conducted a survey research and targeted government employees in Taipei City goverment. We had successfully gathered 33 supervisors and 108 subordinates in total. According to the analysis results, this study found: 1. Leadership styles, level of trust, and support from supervisors affect satisfaction with supervisors. 2. Although the similarity in communication style and leadership style did not affect the satisfaction of the supervisor, subordinates still had a high degree of satisfaction with supervisors when they perceived a higher level of trust and a higher level of support from their supervisors. In general, the cognition of subordinates is crucial. For the subordinates, no matter how supervisors think, as long as they trust their supervisors and believed they had enough support, they will have positive attitude to their supervisors. Hence, being “my person” actually means that the subordinates feel they are supported by their supervisors and thereby willing to follow orders.
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描述 碩士
國立政治大學
公共行政學系
104256026
資料來源 http://thesis.lib.nccu.edu.tw/record/#G1042560262
資料類型 thesis
dc.contributor.advisor 詹中原<br>董祥開zh_TW
dc.contributor.advisor Jan, Chung-Yuang<br>Dong, Hsiang-Kaien_US
dc.contributor.author (Authors) 王婷虹zh_TW
dc.contributor.author (Authors) Wang, Ting-Hungen_US
dc.creator (作者) 王婷虹zh_TW
dc.creator (作者) Wang, Ting-Hungen_US
dc.date (日期) 2019en_US
dc.date.accessioned 7-Aug-2019 16:43:40 (UTC+8)-
dc.date.available 7-Aug-2019 16:43:40 (UTC+8)-
dc.date.issued (上傳時間) 7-Aug-2019 16:43:40 (UTC+8)-
dc.identifier (Other Identifiers) G1042560262en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/124914-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政學系zh_TW
dc.description (描述) 104256026zh_TW
dc.description.abstract (摘要) 現實生活中，我們常以「自己人」來指稱那些與我們關係親密、「與我站在同一邊」的那些人；同時，「物以類聚」的成語，也點出具有共通點較多的兩人，更容易被彼此吸引，進而有良好互動關係。本研究正基於領導與部屬間會發展具差異性的互動關係──即領導部屬交換關係理論之觀點，來探詢彼此間「相似性」能否成為「自己人」的關鍵。與此同時，工作滿意度在學術理論以及管理實務上之重要性皆不容小覷，但卻少有研究者單純以「對主管滿意度」作為檢驗對象；此外，過去實務調查先後針對全台公務人員抽樣，以及北市府研考會針對該市府員工之調查結果，皆顯示對於領導及溝通議題方面有亟欲改善之空間。基於以上動機，本文主要欲探究兩大問題：一、哪些因素會影響部屬對主管的滿意度？二、延續上述研究問題，當從相似性層面檢視這些因素，又將如何影響對主管滿意度？
本研究以量化問卷方式針對北市區公所各科室公務人員進行調查，並取得33位主管及108位部屬之樣本，得到以下研究發現：1. 領導風格、信任及支持，會影響部屬對主管的滿意度；2. 溝通風格及領導風格上的相似與否，並不會影響對主管滿意度；但只要部屬對主管有高度信任、及認為自己受到高度支持時，不論主管是否真的對之信任或是支持，就能有正面的對主管滿意度。綜上所述，本研究發現「部屬如何認知」是相當重要的：對他們來說，無論主管心中實際是怎麼看部屬的，只要讓部屬能夠有「正面感受」，特別是在信任主管及知覺主管支持程度越高，即可對主管有較高的滿意度。回到研究主題：成為主管的自己人真的重要嗎？本研究認為，只要能讓部屬有相當的信任基礎及支持程度，就足以能讓他有繼續追隨主管的動力。		zh_TW
dc.description.abstract (摘要) “Ｍy person” is always referred as those we are close to ourselves, meaning “you are with me.” Well goes a saying, “birds of a feather flock together”. People with more similarity are more likely to be attracted to each other. This study aims at exploring why leaders make different relationships with different subordinates from the view of Leader-Member Exchange theory. Only few studies used “satisfaction with supervisors” as the dependence virianble to discuss the relationship between supervisors and subordinates. Meanwhile, some prior studeis showed that government employees were not satisfied with their leadership and communication quality with their leader. Therefore, this study tries to answer two questions: 1. What are the factors affecting “satisfaction with supervisors?” 2. Whether the similarity of communication style, leadership style, level of trust, and support from supervisors affect the satisfaction of supervisors?
This study conducted a survey research and targeted government employees in Taipei City goverment. We had successfully gathered 33 supervisors and 108 subordinates in total. According to the analysis results, this study found: 1. Leadership styles, level of trust, and support from supervisors affect satisfaction with supervisors. 2. Although the similarity in communication style and leadership style did not affect the satisfaction of the supervisor, subordinates still had a high degree of satisfaction with supervisors when they perceived a higher level of trust and a higher level of support from their supervisors. In general, the cognition of subordinates is crucial. For the subordinates, no matter how supervisors think, as long as they trust their supervisors and believed they had enough support, they will have positive attitude to their supervisors. Hence, being “my person” actually means that the subordinates feel they are supported by their supervisors and thereby willing to follow orders.		en_US
dc.description.tableofcontents 表次 ..................................... V
圖次 ..................................... VII
第一章 緒論 .............................. 1
第一節 研究背景 ........................... 1
第二節 研究動機 ........................... 3
第三節 研究目的、問題與流程 ................ 6
第二章 文獻檢閱 ........................... 9
第一節 領導與領導風格 ...................... 9
第二節 領導與部屬交換理論 ................. 14
第三節 溝通與溝通風格 ..................... 28
第四節 工作滿意度與對主管滿意度 ............ 39
第三章 研究方法 ........................... 53
第一節 研究假設 ........................... 53
第二節 研究架構 ........................... 56
第三節 研究對象 ........................... 57
第四節 研究工具與專家效度 .................. 59
第五節 分析方法 ........................... 66
第四章 研究分析 ........................... 71
第一節 敘述統計 ........................... 71
第二節 信度分析 ........................... 83
第三節 影響對主管滿意度之因素 .............. 85
第四節 各變項相似性與對主管滿意度之關係 ..... 89
第五節 驗證結果統整........................ 94
第五章 結論與建議.......................... 96
第一節 研究發現與討論 ..................... 96
第二節 研究貢獻與建議 ..................... 102
第三節 研究限制與後續研究建議 .............. 105
參考文獻 ................................. 109
附錄一 專家效度問卷意見統整 ................ 119
附錄二 主管版本問卷調查內容 ................ 137
附錄三 部屬版本問卷調查內容 ................ 145		zh_TW
dc.format.extent 3038607 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1042560262en_US
dc.subject (關鍵詞) 領導部屬交換理論zh_TW
dc.subject (關鍵詞) 相似性zh_TW
dc.subject (關鍵詞) 工作滿意度zh_TW
dc.subject (關鍵詞) 溝通風格zh_TW
dc.subject (關鍵詞) LMXen_US
dc.subject (關鍵詞) Similarityen_US
dc.subject (關鍵詞) Satisfaction with supervisorsen_US
dc.subject (關鍵詞) Communication styleen_US
dc.title (題名) 是自己人重要嗎？從領導部屬交換理論看溝通風格與其相似性對主管滿意度之影響zh_TW
dc.title (題名) Does it matter to be “my person”? The impacts of being similar on satisfaction with supervisors from the perspective of leader-member exchange theoryen_US
dc.type (資料類型) thesisen_US
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dc.identifier.doi (DOI) 10.6814/NCCU201900652en_US