學術產出-學位論文
文章檢視/開啟
書目匯出
-
題名 知識管理與創新的關聯性研究：設計思考的調節效果
A Study of the Relationship between Knowledge Management and Innovation：The Moderating Effect of Design Thinking作者 楊鎮銘
Yang, Jhen-Ming貢獻者 韓志翔
楊鎮銘
Yang, Jhen-Ming關鍵詞 設計思考
知識管理
漸進式創新
Design Thinking
Knowledge Management
Incremental Innovation日期 2019 上傳時間 7-八月-2019 17:12:12 (UTC+8) 摘要 隨網路科技與交通運輸方式的日新月異，新資訊在不同族群甚至是國家間的傳遞速度相較於過去大幅提升，但這同時也讓商業環境的競爭更加激烈，因為創新想法的保值性大幅下降，因為若無相對應的進入障礙加以保護，這些創意會以很快的方式在社會中傳播，而進一步為競爭對手所複製。因此，企業無不希望提升其創新的品質與數量，以爭取創新初期所能取得之超額利潤，並讓競爭對手在其身後苦苦追趕，讓自身始終處於產業中的領導地位。由世界知名設計公司IDEO所大力推廣的「設計思考」 (Design Thinking) ，即為近年來廣泛被運用於企業創新實務上的概念，在創新發想過程中，必然牽涉到參與者的知識流動，而這與另一管理學概念「知識管理」 (Knowledge Management) 所談論之內涵息息相關。因此，本論文所欲探討的問題，即為知識管理的運作下，若加入設計思考作為調節效果，會對創新造成何種影響？本論文蒐集國內外使用設計思考方法的企業個案，並透過訪談實際了解參與者對於設計思考的感受，將此資料加以分析。分析的架構將成設計思考及知識管理各自拆解成三大程序，分析這此二概念各自在三大程序階段所會產生的交互關係，並與文獻資料相互對照，以探究設計思考與知識管理間是否存有正向交互關係，並為企業創新帶來正向影響。所得之結論與建議：設計思考因為其「架構性」和「分享文化建立」等特點，對於「知識擷取」、「知識分享」階段具有正向影響，而其「低成本性」則讓參與者更願意運用其知識。對於創新的正向影響則多為漸進式創新。
With rapid development of internet technology and transportation system, the transmission speed of new information among different ethnic groups and countries has increased significantly. However, this also further intensify the competition in the business environment Without barriers to protect company’s innovative ideas, these ideas would be spread to the society rife with copies amongst competitors. Therefore, companies are eager to improve not only the quantity but also the quality of innovations. By doing so, it will help them to gain excess profits and following establish leadership in the industry.Design Thinking (DT), which is promoted by world-renowned design company IDEO, is a concept that has been widely used in corporate innovation practice in recent years. This concept is closely related to another managerial issue called “Knowledge Management (KM)” because knowledge must flow among the participants during the process of DT. As a result, this thesis obtains two main topics：(1) To explore the interaction between Design Thinking and Knowledge Management. (2) To find out how the interaction will affect innovation.This paper not only collects cases of corporations that use design thinking as a method of innovation but also interviews some people who used to participate in design thinking event to understand their real perceptions. To have a deeper look into the interaction, the thesis disassembles DT & KM into three major processes and analyzes the interactions among the three process stages.After analyzing the data, the study has two main conclusions：(1). DT has positive impact on “Knowledge Acquisition” and “ Knowledge Sharing” because it can help the innovative process to be more structural and improve the culture of sharing in company. And it also makes participants more willing to use their knowledge due to DT’s lower the cost of using knowledge.(2). DT has positive impact on incremental innovation instead of disruptive innovation.參考文獻 中文參考文獻：洪春吉、林卿凰， (2010) 。 知識創造與管理創新、技術創新之關係─以生技產業、光電產業實證比較。台灣銀行季刊，3期，頁94~109。His Chen ， ASUS ZenBook S： 設計故事，上網日期 民108年6月17日，檢自：https：//www.asus.com/zentalk/tw/thread-359627-1-1.html黃國彥，結構性訪談 Unstructured Interview，上網日期 民108年5月26日 檢自：http：//terms.naer.edu.tw/detail/1311603/黃國彥，非結構性訪談 Unstructured Interview。上網日期 民108年5月26日 檢自：http：//terms.naer.edu.tw/detail/1307145/彭子珊，設計思考 喚醒你的研發本能，上網日期 民108年6月17日，檢自：https：//www.cw.com.tw/article/articleLogin.action?id=5059153唐玄輝，設計思考的本質與認知落差，上網日期 民108年6月17日，檢自https：//medium.com/ditl/%E8%A8%AD%E8%A8%88%E6%80%9D%E8%80%83%E7%9A%84%E6%9C%AC%E8%B3%AA%E8%88%87%E8%AA%8D%E7%9F%A5%E8%90%BD%E5%B7%AE-dc9e10f115f6萬文隆，(2004)。深度訪談在質性研究中的應用。《生活科技教育月刊》。4期，頁17–23。劉恭甫，Mercedes-Benz的持續創新管理秘訣：InnovationStudio創新工作室每年舉辦60場至80場Creative Workshop創意營以吸收消費者的創意與傾聽消費者的需求，上網日期 民107年11月15日，檢自：https：//www.jackyliuworld.com/2011/01/mercedesbenzinnovation.html數位時代，中國信託全面升級無障礙網路銀行，上網日期 民107年11月13日，檢自：https：//www.bnext.com.tw/article/48106/ctbcbank-upgrade-barrier-free-environmen英文參考文獻：Akhavan, P., & Mahdi Hosseini, S. (2016). Social capital, knowledge sharing, and innovation capability： an empirical study of R&D teams in Iran. Technology Analysis & Strategic Management, 28(1), 96-113.Alavi, M., & Leidner, D. (1999). Knowledge management systems： issues, challenges, and benefits. Communications of the Association for Information systems, 1(1), 7.Andriopoulos, C., & Lewis, M. W. (2009). Exploitation-exploration tensions and organizational ambidexterity： Managing paradoxes of innovation. Organization Science, 20(4), 696-717.Archer-Brown, C., & Kietzmann, J. (2018). Strategic knowledge management and enterprise social media. Journal of Knowledge Management, 22(6), 1288-1309.Arun, A. (2015) . How I Understood ‘Design Thinking’ the Right Way — the Story of Airbnb. Retrieved January 1, 2018, from：https：//medium.com/@arasuarun/how-i-learnt-design-thinking-the-right-way-the-story-of-airbnb-119945932a0Barclay, R.O. & Murray, P.C. (1999) . What is Knowledge Management?. Retrieved October 16, 2018, from：www.mediaaccess.com/whatis.htmlBecerra-Fernandez, I., & Sabherwal, R. (2014). Knowledge management： Systems and processes. Routledge.Beverland, M. B., Wilner, S. J., & Micheli, P. (2015). Reconciling the tension between consistency and relevance： Design thinking as a mechanism for brand ambidexterity. Journal of the Academy of Marketing Science, 43(5), 589-609.Birkinshaw, J., & Sheehan, T. (2002). Managing the knowledge life cycle. MIT Sloan Management Review, 44(1), 75-84.Bloomfire. (2015). 7 Deadly Sins That Will Turn Your Knowledge Management System Into A Ghost Town. Retrieved July 11, 2019, from：https：//bloomfire.com/blog/seven-deadly-sins-that-will-turn-your-knowledge-management-system-into-a-graveyard/Boersma, A. (2017). The future of KM? Design thinking! And here are 5 elements to ‘ECHO’…. Knowledge Management for Development Journal, 13(1), 25-30.Bosua, R., & Venkitachalam, K. (2013). Aligning strategies and processes in knowledge management： A framework. Journal of Knowledge Management, 17(3), 331-346.Bolisani E., Bratianu C. (2018) The Emergence of Knowledge Management. In： Emergent Knowledge Strategies. Knowledge Management and Organizational Learning. Springer, Cham.Brandy, M. (2017) . What is a service safari and how to use it. Retrieved October 31,2018, from ：https：//www.sutherlandlabs.com/blog/service-safari-use/Brown, T. (2008) . Design thinking. Retrieved October 15, 2018,from：https//hbr.org/2008/06/design-thinkingBrown, T., & Wyatt, J. (2010). Design thinking for social innovation. Development Outreach, 12(1), 29-43.Carlgren, L., Elmquist, M., & Rauth, I. (2014). Design thinking： Exploring values and effects from an innovation capability perspective. The Design Journal, 17(3), 403-423.Carlgren, L., Elmquist, M., & Rauth, I. (2016). The challenges of using design thinking in industry–experiences from five large firms. Creativity and Innovation Management, 25(3), 344-362.Castrogiovanni, G., Ribeiro-Soriano, D., Mas-Tur, A., & Roig-Tierno, N. (2016). Where to acquire knowledge： Adapting knowledge management to financial institutions. Journal of Business Research, 69(5), 1812-1816.Chowdhury, N. (2018). Designing ‘Human-centered Knowledge Management’ !Retrieved July 22, 2019, from ：https：//medium.com/datadriveninvestor/designing-human-centered-knowledge-management-359d84382f4eCooper, R., Junginger, S., & Lockwood, T. (2009). Design thinking and design management： A research and practice perspective. Design Management Review, 20(2), 46-55.Dam, R. (2018) . Stage 3 in the Design Thinking Process： Ideate. Retrieved December 4, 2018, from ：https：//www.interaction-design.org/literature/article/stage-3-in-the-design-thinking-process-ideateDam, R. & Siang, T. (2018) . Stage 4 in the Design Thinking Process： Prototype. Retrieved December 10, 2018, from ：https：//www.interaction-design.org/literature/article/stage-4-in-the-design-thinking-process-prototypeDarroch, J. (2005). Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9(3), 101-115.Darroch, V., & Silvers, R. J. (1982). Interpretive human studies： An introduction to phenomenological research. University Press of America.Dayan, R., Heisig, P., & Matos, F. (2017). Knowledge management as a factor for the formulation and implementation of organization strategy. Journal of Knowledge Management, 21(2), 308-329.Denford, J. S., & Chan, Y. E. (2011). Knowledge strategy typologies： Defining dimensions and relationships. Knowledge Management Research & Practice, 9(2), 102-119.Dereli, D. D. (2015). Innovation management in global competition and competitive advantage. Procedia-Social and Behavioral Sciences, 195, 1365-1370.Design Council. (2005). The Design Process： What is the Double Diamond?. Retrieved June 17, 2019, from ：https：//www.designcouncil.org.uk/news-opinion/design-process-what-double-diamondDu Plessis, M. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11(4), 20-29.Dunne, D., & Martin, R. (2006). Design thinking and how it will change management education： An interview and discussion. Academy of Management Learning & Education, 5(4), 512-523.Elmansy, R. (2015) . How Designers Can Achieve Disruptive Innovation. Retrieved June 10, 2019, from：https：//www.designorate.com/disruptive-innovation/Elsbach, K. D., & Stigliani, I. (2018). Design thinking and organizational culture： A review and framework for future research. Journal of Management, 44(6), 2274-2306.Eraut, M. (2000). Non‐formal learning and tacit knowledge in professional work. British Journal of Educational Psychology, 70(1), 113-136.Farrell, S. (2016) . Field Studies. Retrieved June 14, 2019,from：https：//www.nngroup.com/articles/field-studies/First Round Review. (n.d.) . How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business. Retrieved December 16, 2018,from：https.：//firstround.com/review/How-design-thinking-transformed-Airbnb-from-failing-startup-to-billion-dollar-business/Glaser, B. G., Strauss, A. L., & Strutzel, E. (1968). The discovery of grounded theory; strategies for qualitative research. Nursing Research, 17(4), 364.García-Holgado, A., García-Peñalvo, F. J., Hernández-García, Á., & Llorens-Largo, F. (2015). Analysis and improvement of knowledge management processes in organizations using the business process model notation. In Annual Conference of the Global Innovation and KnowledgeAcademy. 93-101. Springer, Cham.Girdauskienė, L., & Savanevičienė, A. (2007). Influence of knowledge culture on effective knowledge transfer.Engineering Economics, 54(4). 36-42Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management： An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214.Grant, R. M. (1996). Toward a knowledge‐based theory of the firm. Strategic Management Journal, 17(2), 109-122.Hammersley, M., & Atkinson, P. (2007). Ethnography： Principles in practice. Routledge.Hillman, D. R., & Werner, T. K. (2017). Capturing generation‐based institutional knowledge utilizing design thinking. Performance Improvement, 56(6), 28-36.Hitachi. (n.d.) . User Experience Design Lab (UXD) . Retrieved November 14, 2018,from：http：//www.hitachi-america.us/rd/about_us/uxdl/Hitachi. (n.d.) . Experiential Value：Introduce and elicit ideas. Retrieved November 14, 2018,from：http//www.hitachi.com/rd/portal/contents/design/business_origami/index.htmlHoltzblatt, K., & Beyer, H. (2016). Contextual design： Design for life. Morgan Kaufmann.Imber, A. (2018) . Why Design Thinking Won`t Solve All Your Innovation Problems. Retrieved Jane 10,2019,from ：https：//www.entrepreneur.com/article/316123Interaction Design Foundation. (2018) . Apple’s Product Development Process – Inside the World’s Greatest Design Organization. Retrieved December 25, 2018, from：https：//www.interaction-design.org/literature/article/apple-s-product-development-process-inside-the-world-s-greatest-design-organizationInteraction Design Foundation. (2019) . Shadowing in User Research - Do You See What They See? Retrieved June 19, 2019, from： https：//www.interaction-design.org/literature/article/shadowing-in-user-research-do-you-see-what-they-seeInteraction Design Foundation. (2019) . Service Blueprints – Communicating the Design of Services. Retrieved June 19, 2019, from：https：//www.interaction-design.org/literature/article/service-blueprints-communicating-the-design-of-servicesJones, R. (2018) . Business origami. Retrieved June 19, 2019, from：https://www.service-design-network.org/touchpoint/vol-9-3-service-design-at- scale/business-origamiKashimura, K. , Kumagai, K. & Furuya, J. (2013) . Experience design： Theory and practice. Hitachi Review, 62 (6) , 293-301.Ke, H. (2018) . Business Origami- Valuable Method For Service Design. Retrieved October 31,2018, from：https：//medium.com/@hankkechenghan/business-origami-valuable-method-for-service-design-43a882880627Kelley, D. & Kelley, T. (2013). Creative confidence： Unleashing the creative potential within us alll. New York：Crown Publishing.Lang. (2013) . Why Don`t They Apply What They`ve Learned, Part I. Retrieved June 17, 2019, from ：https：//www.chronicle.com/article/Why-Dont-They-Apply-What/136753Lee, V. H., Leong, L. Y., Hew, T. S., & Ooi, K. B. (2013). Knowledge management： A key determinant in advancing technological innovation?. Journal of Knowledge Management, 17(6), 848-872.Leonard, D., & Straus, S. (1997). Putting your company`s whole brain to work. Harvard Business Review, 75, 110-122.Liu, S., & Deng, Z. (2015). Understanding knowledge management capability in business process outsourcing： A cluster analysis. Management Decision, 53(1), 124-138.Malbon, T. (2016) . The Problem with Design Thinking. Retrieved June 10, 2019, from：https：//medium.com/the-many/the-problem-with-design-thinking-988b88f1d696Martin, R. (2010). Design thinking： Achieving insights via the “knowledge funnel”. Strategy & Leadership, 38(2), 37-41.Mills, A. M., & Smith, T. A. (2011). Knowledge management and organizational performance： A decomposed view. Journal of Knowledge Management, 15(1), 156-171.Mohammed, S. (2017) . How ‘Design Thinking’transformed‘Febreze’ into a $1 Billion Brand. Retrieved December 18, 2018, from ：https：//medium.com/@shahmm/how-design-thinking-transformed-febreze-into-a-1-billion-brand-dc7c86972bd5Mottola, M. (2017). Design-Thinking： A framework for consistently generating disruptive innovation. Retrieved June 17, 2019, from ：https：//www.linkedin.com/pulse/what-design-thinking-matthew-mottola/Nussbaum, B. (2011) . Design thinking is a failed experiment. so what’s next?. Retrieved June 4, 2019, from ：https：//www.fastcompany.com/1663558/design-thinking-is-a-failed-experiment-so-whats-nextNonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37.Nonaka, I., & Konno, N. (1998). The concept of “Ba”： Building a foundation for knowledge creation. California Management Review, 40(3), 40-54.Norman, D. (2013). The design of everyday things： Revised and expanded edition. Basic books.Nowacki, R., & Bachnik, K. (2016). Innovations within knowledge management. Journal of Business Research, 69(5), 1577-1581.Petersen, S. (2017) . How to Manage Innovation With Design Thinking. Retrieved December 18, 2018, from：https：//www.huffpost.com/entry/how-to-manage-innovation_b_8465096Plattner, H., Meinel, C., & Weinberg, U. (2009). Design-thinking. Landsberg am Lech： Mi-Fachverlag.Polanyi, M. (2012). Personal knowledge. Routledge.Rao, M. (2015). Design thinking and knowledge management：12 takeaways from the K-Community. Retrieved July 22, 2019, from：http：//www.kmworld.com/Articles/Editorial/Features/Design-thinking-and-knowledge-management-12-takeaways-from-the-K-Community-105761.aspxRayna, T., & Striukova, L. (2016). From rapid prototyping to home fabrication： How 3D printing is changing business model innovation. Technological Forecasting and Social Change, 102, 214-224.Santoro, G., Vrontis, D., Thrassou, A., & Dezi, L. (2018). The Internet of things： Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting and Social Change, 136, 347-354.Schiuma, G. (2012). Managing knowledge for business performance improvement. Journal of Knowledge Management, 16(4), 515-522.Smith, E. A. (2001). The role of tacit and explicit knowledge in the workplace. Journal of Knowledge Management, 5(4), 311-321.Smith, P. C. (2017). How We Design on the UberEATS Team. Retrieved December 18,2018, from ：https：//medium.com/uber-design/how-we-design-on-the-ubereats-team-ff7c41fffb76Staab, S., Studer, R., Schnurr, H. P., & Sure, Y. (2001). Knowledge processes and ontologies. IEEE Intelligent Systems, 16(1), 26-34.Stickdorn, M., Schneider, J., Andrews, K., & Lawrence, A. (2011). This is service design thinking： Basics, tools, cases (Vol. 1). Hoboken, NJ： Wiley.Tih, S., Wong, K. K., Lynn, G. S., & Reilly, R. R. (2016). Prototyping, customer involvement, and speed of information dissemination in new product success. Journal of Business & Industrial Marketing, 31(4), 437-448.Tiwari, A. (2018) . Why design thinking is crucial to disruptive innovation in customer experiences. Retrieved Jane 10,2019, from：https：//sites.tcs.com/bts/why-design-thinking-is-crucial-to-disruptive-innovation-in-customer-experiences-blog/Trees, L. (2019). Agile and Design Thinking Top List of 2019 Knowledge. Retrieved July 22,2019, from： https：//www.apqc.org/blog/agile-and-design-thinking-top-list-2019-knowledge-management-trends?fbclid=IwAR29HchjhQWaOeZHrsR4Grs6iaQPJtYb25enfotOo9CTDZSnIooL6JD382ITsai, W. (2001). Knowledge transfer in intraorganizational networks： Effects of network position and absorptive capacity on business unit innovation and performance. Academy of Management Journal, 44(5), 996-1004.Vetterli, C., Uebernickel, F., Brenner, W., Petrie, C., &Stermann, D. (2016). How Deutsche Bank`s IT division used design thinking to achieve customer proximity. MIS Quarterly Executive, 15(1).Wahl, Z. (2018). Moving Your Knowledge Management Journey Forward with Design Thinking. Retrieved July 22,2019, from ：https：//www.kminstitute.org/blog/moving-your-knowledge-management-journey-forward-design-thinking?fbclid=IwAR2wlE1LvQgC_TfTkOCdcSt9Ml8q8uu5B20MXA9Esz65klMqw2aDfmSM0GgWang, C. H., Chang, C. H., & Shen, G. C. (2015). The effect of inbound open innovation on firm performance： Evidence from high-tech industry. Technological Forecasting and Social Change, 99, 222-230.Wang, S., Noe, R. A., & Wang, Z. M. (2014). Motivating knowledge sharing in knowledge management systems： A quasi–field experiment. Journal of Management, 40(4), 978-1009.Windsor, E. (2013). 3 Knowledge management obstacles going from KM disappointment to KM success. Retrieved July 11,2019, from：https：//lac-group.com/three-obstacles-successful-knowledge-management/ 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
106363030資料來源 http://thesis.lib.nccu.edu.tw/record/#G0106363030 資料類型 thesis dc.contributor.advisor 韓志翔 zh_TW dc.contributor.author (作者) 楊鎮銘 zh_TW dc.contributor.author (作者) Yang, Jhen-Ming en_US dc.creator (作者) 楊鎮銘 zh_TW dc.creator (作者) Yang, Jhen-Ming en_US dc.date (日期) 2019 en_US dc.date.accessioned 7-八月-2019 17:12:12 (UTC+8) - dc.date.available 7-八月-2019 17:12:12 (UTC+8) - dc.date.issued (上傳時間) 7-八月-2019 17:12:12 (UTC+8) - dc.identifier (其他 識別碼) G0106363030 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/125060 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 106363030 zh_TW dc.description.abstract (摘要) 隨網路科技與交通運輸方式的日新月異，新資訊在不同族群甚至是國家間的傳遞速度相較於過去大幅提升，但這同時也讓商業環境的競爭更加激烈，因為創新想法的保值性大幅下降，因為若無相對應的進入障礙加以保護，這些創意會以很快的方式在社會中傳播，而進一步為競爭對手所複製。因此，企業無不希望提升其創新的品質與數量，以爭取創新初期所能取得之超額利潤，並讓競爭對手在其身後苦苦追趕，讓自身始終處於產業中的領導地位。由世界知名設計公司IDEO所大力推廣的「設計思考」 (Design Thinking) ，即為近年來廣泛被運用於企業創新實務上的概念，在創新發想過程中，必然牽涉到參與者的知識流動，而這與另一管理學概念「知識管理」 (Knowledge Management) 所談論之內涵息息相關。因此，本論文所欲探討的問題，即為知識管理的運作下，若加入設計思考作為調節效果，會對創新造成何種影響？本論文蒐集國內外使用設計思考方法的企業個案，並透過訪談實際了解參與者對於設計思考的感受，將此資料加以分析。分析的架構將成設計思考及知識管理各自拆解成三大程序，分析這此二概念各自在三大程序階段所會產生的交互關係，並與文獻資料相互對照，以探究設計思考與知識管理間是否存有正向交互關係，並為企業創新帶來正向影響。所得之結論與建議：設計思考因為其「架構性」和「分享文化建立」等特點，對於「知識擷取」、「知識分享」階段具有正向影響，而其「低成本性」則讓參與者更願意運用其知識。對於創新的正向影響則多為漸進式創新。 zh_TW dc.description.abstract (摘要) With rapid development of internet technology and transportation system, the transmission speed of new information among different ethnic groups and countries has increased significantly. However, this also further intensify the competition in the business environment Without barriers to protect company’s innovative ideas, these ideas would be spread to the society rife with copies amongst competitors. Therefore, companies are eager to improve not only the quantity but also the quality of innovations. By doing so, it will help them to gain excess profits and following establish leadership in the industry.Design Thinking (DT), which is promoted by world-renowned design company IDEO, is a concept that has been widely used in corporate innovation practice in recent years. This concept is closely related to another managerial issue called “Knowledge Management (KM)” because knowledge must flow among the participants during the process of DT. As a result, this thesis obtains two main topics：(1) To explore the interaction between Design Thinking and Knowledge Management. (2) To find out how the interaction will affect innovation.This paper not only collects cases of corporations that use design thinking as a method of innovation but also interviews some people who used to participate in design thinking event to understand their real perceptions. To have a deeper look into the interaction, the thesis disassembles DT & KM into three major processes and analyzes the interactions among the three process stages.After analyzing the data, the study has two main conclusions：(1). DT has positive impact on “Knowledge Acquisition” and “ Knowledge Sharing” because it can help the innovative process to be more structural and improve the culture of sharing in company. And it also makes participants more willing to use their knowledge due to DT’s lower the cost of using knowledge.(2). DT has positive impact on incremental innovation instead of disruptive innovation. en_US dc.description.tableofcontents 第一章 緒論 1第一節 研究背景與動機 1第二節 研究目的 3第三節 研究流程 4第二章 文獻探討與回顧 5第一節 知識管理 5第二節 設計思考 16第三節 設計思考對於知識管理及創新之調節性 25第三章 研究方法 32第一節 研究架構 32第二節 研究變項 33第三節 研究設計 34第四章 研究發現與討論 41第一節 設計思考「激發靈感」階段與創新知識管理程序的正向關聯性 42第二節 設計思考「創意發想」階段與創新知識管理程序的正向關聯性 50第三節 設計思考「原型測試」階段與創新知識管理程序的正向關聯性 55第四節 設計思考與創新的關聯 60第五節 個案知識管理階段與設計思考階段的關係 62第五章 研究結論與建議 63第一節 研究結論 63第二節 研究限制與未來研究建議 69中文參考文獻 71英文參考文獻 73 zh_TW dc.format.extent 2338700 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0106363030 en_US dc.subject (關鍵詞) 設計思考 zh_TW dc.subject (關鍵詞) 知識管理 zh_TW dc.subject (關鍵詞) 漸進式創新 zh_TW dc.subject (關鍵詞) Design Thinking en_US dc.subject (關鍵詞) Knowledge Management en_US dc.subject (關鍵詞) Incremental Innovation en_US dc.title (題名) 知識管理與創新的關聯性研究：設計思考的調節效果 zh_TW dc.title (題名) A Study of the Relationship between Knowledge Management and Innovation：The Moderating Effect of Design Thinking en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文參考文獻：洪春吉、林卿凰， (2010) 。 知識創造與管理創新、技術創新之關係─以生技產業、光電產業實證比較。台灣銀行季刊，3期，頁94~109。His Chen ， ASUS ZenBook S： 設計故事，上網日期 民108年6月17日，檢自：https：//www.asus.com/zentalk/tw/thread-359627-1-1.html黃國彥，結構性訪談 Unstructured Interview，上網日期 民108年5月26日 檢自：http：//terms.naer.edu.tw/detail/1311603/黃國彥，非結構性訪談 Unstructured Interview。上網日期 民108年5月26日 檢自：http：//terms.naer.edu.tw/detail/1307145/彭子珊，設計思考 喚醒你的研發本能，上網日期 民108年6月17日，檢自：https：//www.cw.com.tw/article/articleLogin.action?id=5059153唐玄輝，設計思考的本質與認知落差，上網日期 民108年6月17日，檢自https：//medium.com/ditl/%E8%A8%AD%E8%A8%88%E6%80%9D%E8%80%83%E7%9A%84%E6%9C%AC%E8%B3%AA%E8%88%87%E8%AA%8D%E7%9F%A5%E8%90%BD%E5%B7%AE-dc9e10f115f6萬文隆，(2004)。深度訪談在質性研究中的應用。《生活科技教育月刊》。4期，頁17–23。劉恭甫，Mercedes-Benz的持續創新管理秘訣：InnovationStudio創新工作室每年舉辦60場至80場Creative Workshop創意營以吸收消費者的創意與傾聽消費者的需求，上網日期 民107年11月15日，檢自：https：//www.jackyliuworld.com/2011/01/mercedesbenzinnovation.html數位時代，中國信託全面升級無障礙網路銀行，上網日期 民107年11月13日，檢自：https：//www.bnext.com.tw/article/48106/ctbcbank-upgrade-barrier-free-environmen英文參考文獻：Akhavan, P., & Mahdi Hosseini, S. (2016). Social capital, knowledge sharing, and innovation capability： an empirical study of R&D teams in Iran. Technology Analysis & Strategic Management, 28(1), 96-113.Alavi, M., & Leidner, D. (1999). Knowledge management systems： issues, challenges, and benefits. Communications of the Association for Information systems, 1(1), 7.Andriopoulos, C., & Lewis, M. W. (2009). Exploitation-exploration tensions and organizational ambidexterity： Managing paradoxes of innovation. Organization Science, 20(4), 696-717.Archer-Brown, C., & Kietzmann, J. (2018). Strategic knowledge management and enterprise social media. Journal of Knowledge Management, 22(6), 1288-1309.Arun, A. (2015) . How I Understood ‘Design Thinking’ the Right Way — the Story of Airbnb. Retrieved January 1, 2018, from：https：//medium.com/@arasuarun/how-i-learnt-design-thinking-the-right-way-the-story-of-airbnb-119945932a0Barclay, R.O. & Murray, P.C. (1999) . What is Knowledge Management?. Retrieved October 16, 2018, from：www.mediaaccess.com/whatis.htmlBecerra-Fernandez, I., & Sabherwal, R. (2014). Knowledge management： Systems and processes. Routledge.Beverland, M. B., Wilner, S. J., & Micheli, P. (2015). Reconciling the tension between consistency and relevance： Design thinking as a mechanism for brand ambidexterity. Journal of the Academy of Marketing Science, 43(5), 589-609.Birkinshaw, J., & Sheehan, T. (2002). Managing the knowledge life cycle. MIT Sloan Management Review, 44(1), 75-84.Bloomfire. (2015). 7 Deadly Sins That Will Turn Your Knowledge Management System Into A Ghost Town. Retrieved July 11, 2019, from：https：//bloomfire.com/blog/seven-deadly-sins-that-will-turn-your-knowledge-management-system-into-a-graveyard/Boersma, A. (2017). The future of KM? Design thinking! And here are 5 elements to ‘ECHO’…. Knowledge Management for Development Journal, 13(1), 25-30.Bosua, R., & Venkitachalam, K. (2013). Aligning strategies and processes in knowledge management： A framework. Journal of Knowledge Management, 17(3), 331-346.Bolisani E., Bratianu C. (2018) The Emergence of Knowledge Management. In： Emergent Knowledge Strategies. Knowledge Management and Organizational Learning. Springer, Cham.Brandy, M. (2017) . What is a service safari and how to use it. Retrieved October 31,2018, from ：https：//www.sutherlandlabs.com/blog/service-safari-use/Brown, T. (2008) . Design thinking. Retrieved October 15, 2018,from：https//hbr.org/2008/06/design-thinkingBrown, T., & Wyatt, J. (2010). Design thinking for social innovation. Development Outreach, 12(1), 29-43.Carlgren, L., Elmquist, M., & Rauth, I. (2014). Design thinking： Exploring values and effects from an innovation capability perspective. The Design Journal, 17(3), 403-423.Carlgren, L., Elmquist, M., & Rauth, I. (2016). The challenges of using design thinking in industry–experiences from five large firms. Creativity and Innovation Management, 25(3), 344-362.Castrogiovanni, G., Ribeiro-Soriano, D., Mas-Tur, A., & Roig-Tierno, N. (2016). Where to acquire knowledge： Adapting knowledge management to financial institutions. Journal of Business Research, 69(5), 1812-1816.Chowdhury, N. (2018). Designing ‘Human-centered Knowledge Management’ !Retrieved July 22, 2019, from ：https：//medium.com/datadriveninvestor/designing-human-centered-knowledge-management-359d84382f4eCooper, R., Junginger, S., & Lockwood, T. (2009). Design thinking and design management： A research and practice perspective. Design Management Review, 20(2), 46-55.Dam, R. (2018) . Stage 3 in the Design Thinking Process： Ideate. Retrieved December 4, 2018, from ：https：//www.interaction-design.org/literature/article/stage-3-in-the-design-thinking-process-ideateDam, R. & Siang, T. (2018) . Stage 4 in the Design Thinking Process： Prototype. Retrieved December 10, 2018, from ：https：//www.interaction-design.org/literature/article/stage-4-in-the-design-thinking-process-prototypeDarroch, J. (2005). Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9(3), 101-115.Darroch, V., & Silvers, R. J. (1982). Interpretive human studies： An introduction to phenomenological research. University Press of America.Dayan, R., Heisig, P., & Matos, F. (2017). Knowledge management as a factor for the formulation and implementation of organization strategy. Journal of Knowledge Management, 21(2), 308-329.Denford, J. S., & Chan, Y. E. (2011). Knowledge strategy typologies： Defining dimensions and relationships. Knowledge Management Research & Practice, 9(2), 102-119.Dereli, D. D. (2015). Innovation management in global competition and competitive advantage. Procedia-Social and Behavioral Sciences, 195, 1365-1370.Design Council. (2005). The Design Process： What is the Double Diamond?. Retrieved June 17, 2019, from ：https：//www.designcouncil.org.uk/news-opinion/design-process-what-double-diamondDu Plessis, M. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11(4), 20-29.Dunne, D., & Martin, R. (2006). Design thinking and how it will change management education： An interview and discussion. Academy of Management Learning & Education, 5(4), 512-523.Elmansy, R. (2015) . How Designers Can Achieve Disruptive Innovation. Retrieved June 10, 2019, from：https：//www.designorate.com/disruptive-innovation/Elsbach, K. D., & Stigliani, I. (2018). Design thinking and organizational culture： A review and framework for future research. Journal of Management, 44(6), 2274-2306.Eraut, M. (2000). Non‐formal learning and tacit knowledge in professional work. British Journal of Educational Psychology, 70(1), 113-136.Farrell, S. (2016) . Field Studies. Retrieved June 14, 2019,from：https：//www.nngroup.com/articles/field-studies/First Round Review. (n.d.) . How Design Thinking Transformed Airbnb from a Failing Startup to a Billion Dollar Business. Retrieved December 16, 2018,from：https.：//firstround.com/review/How-design-thinking-transformed-Airbnb-from-failing-startup-to-billion-dollar-business/Glaser, B. G., Strauss, A. L., & Strutzel, E. (1968). The discovery of grounded theory; strategies for qualitative research. Nursing Research, 17(4), 364.García-Holgado, A., García-Peñalvo, F. J., Hernández-García, Á., & Llorens-Largo, F. (2015). Analysis and improvement of knowledge management processes in organizations using the business process model notation. In Annual Conference of the Global Innovation and KnowledgeAcademy. 93-101. Springer, Cham.Girdauskienė, L., & Savanevičienė, A. (2007). Influence of knowledge culture on effective knowledge transfer.Engineering Economics, 54(4). 36-42Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management： An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214.Grant, R. M. (1996). Toward a knowledge‐based theory of the firm. Strategic Management Journal, 17(2), 109-122.Hammersley, M., & Atkinson, P. (2007). Ethnography： Principles in practice. Routledge.Hillman, D. R., & Werner, T. K. (2017). Capturing generation‐based institutional knowledge utilizing design thinking. Performance Improvement, 56(6), 28-36.Hitachi. (n.d.) . User Experience Design Lab (UXD) . Retrieved November 14, 2018,from：http：//www.hitachi-america.us/rd/about_us/uxdl/Hitachi. (n.d.) . Experiential Value：Introduce and elicit ideas. Retrieved November 14, 2018,from：http//www.hitachi.com/rd/portal/contents/design/business_origami/index.htmlHoltzblatt, K., & Beyer, H. (2016). Contextual design： Design for life. Morgan Kaufmann.Imber, A. (2018) . Why Design Thinking Won`t Solve All Your Innovation Problems. Retrieved Jane 10,2019,from ：https：//www.entrepreneur.com/article/316123Interaction Design Foundation. (2018) . Apple’s Product Development Process – Inside the World’s Greatest Design Organization. Retrieved December 25, 2018, from：https：//www.interaction-design.org/literature/article/apple-s-product-development-process-inside-the-world-s-greatest-design-organizationInteraction Design Foundation. (2019) . Shadowing in User Research - Do You See What They See? Retrieved June 19, 2019, from： https：//www.interaction-design.org/literature/article/shadowing-in-user-research-do-you-see-what-they-seeInteraction Design Foundation. (2019) . Service Blueprints – Communicating the Design of Services. Retrieved June 19, 2019, from：https：//www.interaction-design.org/literature/article/service-blueprints-communicating-the-design-of-servicesJones, R. (2018) . Business origami. Retrieved June 19, 2019, from：https://www.service-design-network.org/touchpoint/vol-9-3-service-design-at- scale/business-origamiKashimura, K. , Kumagai, K. & Furuya, J. (2013) . Experience design： Theory and practice. Hitachi Review, 62 (6) , 293-301.Ke, H. (2018) . Business Origami- Valuable Method For Service Design. Retrieved October 31,2018, from：https：//medium.com/@hankkechenghan/business-origami-valuable-method-for-service-design-43a882880627Kelley, D. & Kelley, T. (2013). Creative confidence： Unleashing the creative potential within us alll. New York：Crown Publishing.Lang. (2013) . Why Don`t They Apply What They`ve Learned, Part I. Retrieved June 17, 2019, from ：https：//www.chronicle.com/article/Why-Dont-They-Apply-What/136753Lee, V. H., Leong, L. Y., Hew, T. S., & Ooi, K. B. (2013). Knowledge management： A key determinant in advancing technological innovation?. Journal of Knowledge Management, 17(6), 848-872.Leonard, D., & Straus, S. (1997). Putting your company`s whole brain to work. Harvard Business Review, 75, 110-122.Liu, S., & Deng, Z. (2015). Understanding knowledge management capability in business process outsourcing： A cluster analysis. Management Decision, 53(1), 124-138.Malbon, T. (2016) . The Problem with Design Thinking. Retrieved June 10, 2019, from：https：//medium.com/the-many/the-problem-with-design-thinking-988b88f1d696Martin, R. (2010). Design thinking： Achieving insights via the “knowledge funnel”. Strategy & Leadership, 38(2), 37-41.Mills, A. M., & Smith, T. A. (2011). Knowledge management and organizational performance： A decomposed view. Journal of Knowledge Management, 15(1), 156-171.Mohammed, S. (2017) . How ‘Design Thinking’transformed‘Febreze’ into a $1 Billion Brand. Retrieved December 18, 2018, from ：https：//medium.com/@shahmm/how-design-thinking-transformed-febreze-into-a-1-billion-brand-dc7c86972bd5Mottola, M. (2017). Design-Thinking： A framework for consistently generating disruptive innovation. Retrieved June 17, 2019, from ：https：//www.linkedin.com/pulse/what-design-thinking-matthew-mottola/Nussbaum, B. (2011) . Design thinking is a failed experiment. so what’s next?. Retrieved June 4, 2019, from ：https：//www.fastcompany.com/1663558/design-thinking-is-a-failed-experiment-so-whats-nextNonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37.Nonaka, I., & Konno, N. (1998). The concept of “Ba”： Building a foundation for knowledge creation. California Management Review, 40(3), 40-54.Norman, D. (2013). The design of everyday things： Revised and expanded edition. Basic books.Nowacki, R., & Bachnik, K. (2016). Innovations within knowledge management. Journal of Business Research, 69(5), 1577-1581.Petersen, S. (2017) . How to Manage Innovation With Design Thinking. Retrieved December 18, 2018, from：https：//www.huffpost.com/entry/how-to-manage-innovation_b_8465096Plattner, H., Meinel, C., & Weinberg, U. (2009). Design-thinking. Landsberg am Lech： Mi-Fachverlag.Polanyi, M. (2012). Personal knowledge. Routledge.Rao, M. (2015). Design thinking and knowledge management：12 takeaways from the K-Community. Retrieved July 22, 2019, from：http：//www.kmworld.com/Articles/Editorial/Features/Design-thinking-and-knowledge-management-12-takeaways-from-the-K-Community-105761.aspxRayna, T., & Striukova, L. (2016). From rapid prototyping to home fabrication： How 3D printing is changing business model innovation. Technological Forecasting and Social Change, 102, 214-224.Santoro, G., Vrontis, D., Thrassou, A., & Dezi, L. (2018). The Internet of things： Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting and Social Change, 136, 347-354.Schiuma, G. (2012). Managing knowledge for business performance improvement. Journal of Knowledge Management, 16(4), 515-522.Smith, E. A. (2001). The role of tacit and explicit knowledge in the workplace. Journal of Knowledge Management, 5(4), 311-321.Smith, P. C. (2017). How We Design on the UberEATS Team. Retrieved December 18,2018, from ：https：//medium.com/uber-design/how-we-design-on-the-ubereats-team-ff7c41fffb76Staab, S., Studer, R., Schnurr, H. P., & Sure, Y. (2001). Knowledge processes and ontologies. IEEE Intelligent Systems, 16(1), 26-34.Stickdorn, M., Schneider, J., Andrews, K., & Lawrence, A. (2011). This is service design thinking： Basics, tools, cases (Vol. 1). Hoboken, NJ： Wiley.Tih, S., Wong, K. K., Lynn, G. S., & Reilly, R. R. (2016). Prototyping, customer involvement, and speed of information dissemination in new product success. Journal of Business & Industrial Marketing, 31(4), 437-448.Tiwari, A. (2018) . Why design thinking is crucial to disruptive innovation in customer experiences. Retrieved Jane 10,2019, from：https：//sites.tcs.com/bts/why-design-thinking-is-crucial-to-disruptive-innovation-in-customer-experiences-blog/Trees, L. (2019). Agile and Design Thinking Top List of 2019 Knowledge. Retrieved July 22,2019, from： https：//www.apqc.org/blog/agile-and-design-thinking-top-list-2019-knowledge-management-trends?fbclid=IwAR29HchjhQWaOeZHrsR4Grs6iaQPJtYb25enfotOo9CTDZSnIooL6JD382ITsai, W. (2001). Knowledge transfer in intraorganizational networks： Effects of network position and absorptive capacity on business unit innovation and performance. Academy of Management Journal, 44(5), 996-1004.Vetterli, C., Uebernickel, F., Brenner, W., Petrie, C., &Stermann, D. (2016). How Deutsche Bank`s IT division used design thinking to achieve customer proximity. MIS Quarterly Executive, 15(1).Wahl, Z. (2018). Moving Your Knowledge Management Journey Forward with Design Thinking. Retrieved July 22,2019, from ：https：//www.kminstitute.org/blog/moving-your-knowledge-management-journey-forward-design-thinking?fbclid=IwAR2wlE1LvQgC_TfTkOCdcSt9Ml8q8uu5B20MXA9Esz65klMqw2aDfmSM0GgWang, C. H., Chang, C. H., & Shen, G. C. (2015). The effect of inbound open innovation on firm performance： Evidence from high-tech industry. Technological Forecasting and Social Change, 99, 222-230.Wang, S., Noe, R. A., & Wang, Z. M. (2014). Motivating knowledge sharing in knowledge management systems： A quasi–field experiment. Journal of Management, 40(4), 978-1009.Windsor, E. (2013). 3 Knowledge management obstacles going from KM disappointment to KM success. Retrieved July 11,2019, from：https：//lac-group.com/three-obstacles-successful-knowledge-management/ zh_TW dc.identifier.doi (DOI) 10.6814/NCCU201900530 en_US
