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題名 知識管理與創新的關聯性研究：設計思考的調節效果
A Study of the Relationship between Knowledge Management and Innovation：The Moderating Effect of Design Thinking作者 楊鎮銘
Yang, Jhen-Ming貢獻者 韓志翔
楊鎮銘
Yang, Jhen-Ming關鍵詞 設計思考
知識管理
漸進式創新
Design Thinking
Knowledge Management
Incremental Innovation日期 2019 上傳時間 7-Aug-2019 17:12:12 (UTC+8) 摘要 隨網路科技與交通運輸方式的日新月異，新資訊在不同族群甚至是國家間的傳遞速度相較於過去大幅提升，但這同時也讓商業環境的競爭更加激烈，因為創新想法的保值性大幅下降，因為若無相對應的進入障礙加以保護，這些創意會以很快的方式在社會中傳播，而進一步為競爭對手所複製。因此，企業無不希望提升其創新的品質與數量，以爭取創新初期所能取得之超額利潤，並讓競爭對手在其身後苦苦追趕，讓自身始終處於產業中的領導地位。由世界知名設計公司IDEO所大力推廣的「設計思考」 (Design Thinking) ，即為近年來廣泛被運用於企業創新實務上的概念，在創新發想過程中，必然牽涉到參與者的知識流動，而這與另一管理學概念「知識管理」 (Knowledge Management) 所談論之內涵息息相關。因此，本論文所欲探討的問題，即為知識管理的運作下，若加入設計思考作為調節效果，會對創新造成何種影響？本論文蒐集國內外使用設計思考方法的企業個案，並透過訪談實際了解參與者對於設計思考的感受，將此資料加以分析。分析的架構將成設計思考及知識管理各自拆解成三大程序，分析這此二概念各自在三大程序階段所會產生的交互關係，並與文獻資料相互對照，以探究設計思考與知識管理間是否存有正向交互關係，並為企業創新帶來正向影響。所得之結論與建議：設計思考因為其「架構性」和「分享文化建立」等特點，對於「知識擷取」、「知識分享」階段具有正向影響，而其「低成本性」則讓參與者更願意運用其知識。對於創新的正向影響則多為漸進式創新。
With rapid development of internet technology and transportation system, the transmission speed of new information among different ethnic groups and countries has increased significantly. However, this also further intensify the competition in the business environment Without barriers to protect company’s innovative ideas, these ideas would be spread to the society rife with copies amongst competitors. Therefore, companies are eager to improve not only the quantity but also the quality of innovations. By doing so, it will help them to gain excess profits and following establish leadership in the industry.Design Thinking (DT), which is promoted by world-renowned design company IDEO, is a concept that has been widely used in corporate innovation practice in recent years. This concept is closely related to another managerial issue called “Knowledge Management (KM)” because knowledge must flow among the participants during the process of DT. As a result, this thesis obtains two main topics：(1) To explore the interaction between Design Thinking and Knowledge Management. (2) To find out how the interaction will affect innovation.This paper not only collects cases of corporations that use design thinking as a method of innovation but also interviews some people who used to participate in design thinking event to understand their real perceptions. To have a deeper look into the interaction, the thesis disassembles DT & KM into three major processes and analyzes the interactions among the three process stages.After analyzing the data, the study has two main conclusions：(1). DT has positive impact on “Knowledge Acquisition” and “ Knowledge Sharing” because it can help the innovative process to be more structural and improve the culture of sharing in company. And it also makes participants more willing to use their knowledge due to DT’s lower the cost of using knowledge.(2). DT has positive impact on incremental innovation instead of disruptive innovation.參考文獻 中文參考文獻：洪春吉、林卿凰， (2010) 。 知識創造與管理創新、技術創新之關係─以生技產業、光電產業實證比較。台灣銀行季刊，3期，頁94~109。His Chen ， ASUS ZenBook S： 設計故事，上網日期 民108年6月17日，檢自：https：//www.asus.com/zentalk/tw/thread-359627-1-1.html黃國彥，結構性訪談 Unstructured Interview，上網日期 民108年5月26日 檢自：http：//terms.naer.edu.tw/detail/1311603/黃國彥，非結構性訪談 Unstructured Interview。上網日期 民108年5月26日 檢自：http：//terms.naer.edu.tw/detail/1307145/彭子珊，設計思考 喚醒你的研發本能，上網日期 民108年6月17日，檢自：https：//www.cw.com.tw/article/articleLogin.action?id=5059153唐玄輝，設計思考的本質與認知落差，上網日期 民108年6月17日，檢自https：//medium.com/ditl/%E8%A8%AD%E8%A8%88%E6%80%9D%E8%80%83%E7%9A%84%E6%9C%AC%E8%B3%AA%E8%88%87%E8%AA%8D%E7%9F%A5%E8%90%BD%E5%B7%AE-dc9e10f115f6萬文隆，(2004)。深度訪談在質性研究中的應用。《生活科技教育月刊》。4期，頁17–23。劉恭甫，Mercedes-Benz的持續創新管理秘訣：InnovationStudio創新工作室每年舉辦60場至80場Creative Workshop創意營以吸收消費者的創意與傾聽消費者的需求，上網日期 民107年11月15日，檢自：https：//www.jackyliuworld.com/2011/01/mercedesbenzinnovation.html數位時代，中國信託全面升級無障礙網路銀行，上網日期 民107年11月13日，檢自：https：//www.bnext.com.tw/article/48106/ctbcbank-upgrade-barrier-free-environmen英文參考文獻：Akhavan, P., & Mahdi Hosseini, S. 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國立政治大學
企業管理研究所(MBA學位學程)
106363030資料來源 http://thesis.lib.nccu.edu.tw/record/#G0106363030 資料類型 thesis dc.contributor.advisor 韓志翔 zh_TW dc.contributor.author (Authors) 楊鎮銘 zh_TW dc.contributor.author (Authors) Yang, Jhen-Ming en_US dc.creator (作者) 楊鎮銘 zh_TW dc.creator (作者) Yang, Jhen-Ming en_US dc.date (日期) 2019 en_US dc.date.accessioned 7-Aug-2019 17:12:12 (UTC+8) - dc.date.available 7-Aug-2019 17:12:12 (UTC+8) - dc.date.issued (上傳時間) 7-Aug-2019 17:12:12 (UTC+8) - dc.identifier (Other Identifiers) G0106363030 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/125060 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 106363030 zh_TW dc.description.abstract (摘要) 隨網路科技與交通運輸方式的日新月異，新資訊在不同族群甚至是國家間的傳遞速度相較於過去大幅提升，但這同時也讓商業環境的競爭更加激烈，因為創新想法的保值性大幅下降，因為若無相對應的進入障礙加以保護，這些創意會以很快的方式在社會中傳播，而進一步為競爭對手所複製。因此，企業無不希望提升其創新的品質與數量，以爭取創新初期所能取得之超額利潤，並讓競爭對手在其身後苦苦追趕，讓自身始終處於產業中的領導地位。由世界知名設計公司IDEO所大力推廣的「設計思考」 (Design Thinking) ，即為近年來廣泛被運用於企業創新實務上的概念，在創新發想過程中，必然牽涉到參與者的知識流動，而這與另一管理學概念「知識管理」 (Knowledge Management) 所談論之內涵息息相關。因此，本論文所欲探討的問題，即為知識管理的運作下，若加入設計思考作為調節效果，會對創新造成何種影響？本論文蒐集國內外使用設計思考方法的企業個案，並透過訪談實際了解參與者對於設計思考的感受，將此資料加以分析。分析的架構將成設計思考及知識管理各自拆解成三大程序，分析這此二概念各自在三大程序階段所會產生的交互關係，並與文獻資料相互對照，以探究設計思考與知識管理間是否存有正向交互關係，並為企業創新帶來正向影響。所得之結論與建議：設計思考因為其「架構性」和「分享文化建立」等特點，對於「知識擷取」、「知識分享」階段具有正向影響，而其「低成本性」則讓參與者更願意運用其知識。對於創新的正向影響則多為漸進式創新。 zh_TW dc.description.abstract (摘要) With rapid development of internet technology and transportation system, the transmission speed of new information among different ethnic groups and countries has increased significantly. However, this also further intensify the competition in the business environment Without barriers to protect company’s innovative ideas, these ideas would be spread to the society rife with copies amongst competitors. Therefore, companies are eager to improve not only the quantity but also the quality of innovations. By doing so, it will help them to gain excess profits and following establish leadership in the industry.Design Thinking (DT), which is promoted by world-renowned design company IDEO, is a concept that has been widely used in corporate innovation practice in recent years. This concept is closely related to another managerial issue called “Knowledge Management (KM)” because knowledge must flow among the participants during the process of DT. As a result, this thesis obtains two main topics：(1) To explore the interaction between Design Thinking and Knowledge Management. (2) To find out how the interaction will affect innovation.This paper not only collects cases of corporations that use design thinking as a method of innovation but also interviews some people who used to participate in design thinking event to understand their real perceptions. To have a deeper look into the interaction, the thesis disassembles DT & KM into three major processes and analyzes the interactions among the three process stages.After analyzing the data, the study has two main conclusions：(1). DT has positive impact on “Knowledge Acquisition” and “ Knowledge Sharing” because it can help the innovative process to be more structural and improve the culture of sharing in company. And it also makes participants more willing to use their knowledge due to DT’s lower the cost of using knowledge.(2). DT has positive impact on incremental innovation instead of disruptive innovation. en_US dc.description.tableofcontents 第一章 緒論 1第一節 研究背景與動機 1第二節 研究目的 3第三節 研究流程 4第二章 文獻探討與回顧 5第一節 知識管理 5第二節 設計思考 16第三節 設計思考對於知識管理及創新之調節性 25第三章 研究方法 32第一節 研究架構 32第二節 研究變項 33第三節 研究設計 34第四章 研究發現與討論 41第一節 設計思考「激發靈感」階段與創新知識管理程序的正向關聯性 42第二節 設計思考「創意發想」階段與創新知識管理程序的正向關聯性 50第三節 設計思考「原型測試」階段與創新知識管理程序的正向關聯性 55第四節 設計思考與創新的關聯 60第五節 個案知識管理階段與設計思考階段的關係 62第五章 研究結論與建議 63第一節 研究結論 63第二節 研究限制與未來研究建議 69中文參考文獻 71英文參考文獻 73 zh_TW dc.format.extent 2338700 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0106363030 en_US dc.subject (關鍵詞) 設計思考 zh_TW dc.subject (關鍵詞) 知識管理 zh_TW dc.subject (關鍵詞) 漸進式創新 zh_TW dc.subject (關鍵詞) Design Thinking en_US dc.subject (關鍵詞) Knowledge Management en_US dc.subject (關鍵詞) Incremental Innovation en_US dc.title (題名) 知識管理與創新的關聯性研究：設計思考的調節效果 zh_TW dc.title (題名) A Study of the Relationship between Knowledge Management and Innovation：The Moderating Effect of Design Thinking en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文參考文獻：洪春吉、林卿凰， (2010) 。 知識創造與管理創新、技術創新之關係─以生技產業、光電產業實證比較。台灣銀行季刊，3期，頁94~109。His Chen ， ASUS ZenBook S： 設計故事，上網日期 民108年6月17日，檢自：https：//www.asus.com/zentalk/tw/thread-359627-1-1.html黃國彥，結構性訪談 Unstructured Interview，上網日期 民108年5月26日 檢自：http：//terms.naer.edu.tw/detail/1311603/黃國彥，非結構性訪談 Unstructured Interview。上網日期 民108年5月26日 檢自：http：//terms.naer.edu.tw/detail/1307145/彭子珊，設計思考 喚醒你的研發本能，上網日期 民108年6月17日，檢自：https：//www.cw.com.tw/article/articleLogin.action?id=5059153唐玄輝，設計思考的本質與認知落差，上網日期 民108年6月17日，檢自https：//medium.com/ditl/%E8%A8%AD%E8%A8%88%E6%80%9D%E8%80%83%E7%9A%84%E6%9C%AC%E8%B3%AA%E8%88%87%E8%AA%8D%E7%9F%A5%E8%90%BD%E5%B7%AE-dc9e10f115f6萬文隆，(2004)。深度訪談在質性研究中的應用。《生活科技教育月刊》。4期，頁17–23。劉恭甫，Mercedes-Benz的持續創新管理秘訣：InnovationStudio創新工作室每年舉辦60場至80場Creative Workshop創意營以吸收消費者的創意與傾聽消費者的需求，上網日期 民107年11月15日，檢自：https：//www.jackyliuworld.com/2011/01/mercedesbenzinnovation.html數位時代，中國信託全面升級無障礙網路銀行，上網日期 民107年11月13日，檢自：https：//www.bnext.com.tw/article/48106/ctbcbank-upgrade-barrier-free-environmen英文參考文獻：Akhavan, P., & Mahdi Hosseini, S. 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