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題名 自動倉儲專案之供應商評選模式分析—以S公司為例
Supplier Evaluation and Selection Analysis of Automated Warehouse Project: A Case Study of S Company
作者 陳慧翔
貢獻者 李易諭<br>李建德
陳慧翔
關鍵詞 自動倉儲專案
供應商評選
網路層級分析法
ANP
日期 2019
上傳時間 5-九月-2019 17:34:33 (UTC+8)
摘要 當企業營運規模逐漸擴大，又受供應鏈上全球化、電子商務、快速回應、及時化生產等趨勢影響，企業對倉儲營運的重視程度越來越高，想透過建置更快速、節省成本以及更有效率的設備來回應市場需求。近年網路普及，再加上機電整合技術進步，越來越多企業考慮投資倉儲自動化解決方案，但投資自動化設備不僅為了減少人力成本、降低運輸時間和減少產品損傷，同時也要增加吞吐量、資訊透明度，更重要的是營運流程和倉儲之間的整合性。
本研究主要探討企業建置自動倉儲之供應商評選模式分析，以S公司為研究對象，經由訪談法得知個案公司建置自動倉儲之決策源自於適應企業成長，並應用網路層級分析(ANP)法，將決策團隊對供應商之主觀偏好計算出各項平準則之權重大小，最終得以建構一套自動倉儲供應商評選模式。值得注意的是，自動倉儲供應商之評選準則分析結果發現，在三項主要準則中，包含專業態度、容易溝通等的「軟性因素」，與供應商自身技術、科技等「現有能力」，兩者權重相當；而十一項次要準則中以「過往經驗」為所有權重最高者。
參考文獻 一、中文部分
林宜萱（譯）（2002）。高效能倉儲物流管理：提升倉儲績效，強化物料處理的實用策略。台北：美商麥格羅希爾。(Frazelle, E., 2002)
尚榮安（譯）（2001）。個案研究法。台北：弘智文化。(Yin, R., 1994)
葉清江、賴明政（2006）。物流與供應鏈管理 (2 ed.)。台北：全華科技圖書。
鄧振源（2012）。多準則決策分析：方法與應用。台北：鼎茂圖書
簡禎富（2015）。決策分析與管理：紫式決策分析以全面提升決策品質。 台北：雙葉書廊。
二、英文部分
Ackerman, K. B. (1997a). Approaching Warehouse Automation. In K. B. Ackerman (Ed.), Practical Handbook of Warehousing (pp. 485-493). Boston, MA: Springer US.
Ackerman, K. B. (1997b). Auditing Warehouse Performance. In K. B. Ackerman (Ed.), Practical Handbook of Warehousing (pp. 91-100). Boston, MA: Springer US.
Aguezzoul, A. (2014). Third-party logistics selection problem: A literature review on criteria and methods. Omega, 49, 69-78. doi:https://doi.org/10.1016/j.omega.2014.05.009
Alzahrani, J. I., & Emsley, M. W. (2013). The impact of contractors’ attributes on construction project success: A post construction evaluation. International Journal of Project Management, 31(2), 313-322. doi:https://doi.org/10.1016/j.ijproman.2012.06.006
Bagchi, P., & Virum, H. (1996). European logistics alliances: A management model. International Journal of Logistics Management, 7(1), 93-108.
doi: https://doi.org/10.1108/09574099610805476
Baker, P., & Halim, Z. (2007). An exploration of warehouse automation implementations: cost, service and flexibility issues. Supply Chain Management: An International Journal, 12(2), 129-138. doi:10.1108/13598540710737316
Cebeci, U. (2009). Fuzzy AHP-based decision support system for selecting ERP systems in textile industry by using balanced scorecard. Expert Systems with Applications, 36(5), 8900-8909. doi:https://doi.org/10.1016/j.eswa.2008.11.046


Chai, J., Liu, J. N. K., & Ngai, E. W. T. (2013). Application of decision-making techniques in supplier selection: A systematic review of literature. Expert Systems with Applications, 40(10), 3872-3885. doi:https://doi.org/10.1016/j.eswa.2012.12.040
Chung, J., & Tanchoco, J. M. A. (2009). Material Handling Automation in Production and Warehouse Systems. In S. Y. Nof (Ed.), Springer Handbook of Automation (pp. 961-979). Berlin, Heidelberg: Springer Berlin Heidelberg.
Davarzani, H., & Norrman, A. (2015). Toward a relevant agenda for warehousing research: Literature review and practitioners’ input. Logistics Research, 8(1), 1. doi:10.1007/s12159-014-0120-1
Dickson, G. W. (1966). An analysis of vendor selection systems and decisions. Journal of Purchasing, 2(1), 5-17. doi:10.1111/j.1745-493X.1966.tb00818.x
Ellram, L. M. (1990). The supplier selection decision in strategic partnerships. Journal of Purchasing and Materials Management, 26(4), 8-14. doi:10.1111/j.1745-493X.1990.tb00515.x
Frazelle, E. (2002). Supply Chain Strategy: The Logistics of Supply Chain Management. New York, NY: McGraw-Hill.
Frazelle, E. (2002). World-Class Warehousing and Material Handling. New York, NY: McGraw-Hill.
Frej, E. A., Roselli, L. R. P., Araújo de Almeida, J., & de Almeida, A. T. (2017). A multicriteria decision model for supplier selection in a food industry based on FITradeoff method. Mathematical Problems in Engineering, 2017. doi:10.1155/2017/4541914
Govindan, K., Rajendran, S., Sarkis, J., & Murugesan, P. (2015). Multi criteria decision making approaches for green supplier evaluation and selection: a literature review. Journal of Cleaner Production, 98, 66-83.
Guarnieri, P. (2014). Decision making regarding information sharing in collaborative relationships under an MCDA perspective. International Journal of Management and Decision Making, 13(1), 77-98.
Hamberg, R., & Verriet, J. (2011). Automation in Warehouse Development. London: Springer London.
Henn, S., Koch, S., & Wäscher, G. (2012). Order batching in order picking warehouses: A survey of solution approaches. In R. Manzini (Ed.), Warehousing in the Global Supply Chain: Advanced Models, Tools and Applications for Storage Systems (pp. 105-137). London: Springer London.
Ho, W., Xu, X., & Dey, P. K. (2010). Multi-criteria decision making approaches for supplier evaluation and selection: A literature review. European Journal of Operational Research, 202(1), 16-24. doi:https://doi.org/10.1016/j.ejor.2009.05.009
Kilic, H. S., Zaim, S., & Delen, D. (2015). Selecting “The Best” ERP system for SMEs using a combination of ANP and PROMETHEE methods. Expert Systems with Applications, 42(5), 2343-2352. doi:https://doi.org/10.1016/j.eswa.2014.10.034
Kłodawski, M., Jacyna, M., Lewczuk, K., & Wasiak, M. (2017). The issues of selection warehouse process strategies. Procedia Engineering, 187, 451-457. doi:https://doi.org/10.1016/j.proeng.2017.04.399
Lim, M. K., Bahr, W., & Leung, S. C. H. (2013). RFID in the warehouse: A literature analysis (1995–2010) of its applications, benefits, challenges and future trends. International Journal of Production Economics, 145(1), 409-430. doi:https://doi.org/10.1016/j.ijpe.2013.05.006
Mahdi, I. M., Riley, M. J., Fereig, S. M., & Alex, A. P. (2002). A multi-criteria approach to contractor selection. Engineering Construction & Architectural Management (Wiley-Blackwell), 9(1), 29-37. doi:10.1046/j.1365-232X.2002.00228.x
Manzini, R., Gamberi, M., & Regattieri, A. (2006). Design and control of an AS/RS. The International Journal of Advanced Manufacturing Technology, 28(7-8), 766-774.
Material Handling Institute. What is AS/RS. (2019, May 28). Retrieved from http://www.mhi.org/as-rs
McCrea, B. (2019). Annual Automation Survey: More automation, please. Modern Materials Handling, 74(5), 56-62. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=136547977&lang=zh-tw&site=ehost-live
Olaniran, O. J. (2015). The effects of cost-based contractor selection on construction project performance. Journal of Financial Management of Property and Construction, 20(3), 235-251. doi:http://dx.doi.org/10.1108/JFMPC-06-2014-0008
Ross, D. F. (2004). Warehousing. In D. F. Ross (Ed.), Distribution Planning and Control: Managing In The Era Of Supply Chain Management (pp. 535-608). Boston: Springer US.
Ross, D. F. (2015). Warehouse Management. In D. F. Ross (Ed.), Distribution Planning and Control: Managing in the Era of Supply Chain Management (pp. 605-685). New York, NY: Springer US.
Rouwenhorst, B., Reuter, B., Stockrahm, V., van Houtum, G. J., Mantel, R. J., & Zijm, W. H. M. (2000). Warehouse design and control: Framework and literature review. European Journal of Operational Research, 122(3), 515-533. doi:https://doi.org/10.1016/S0377-2217(99)00020-X
Saaty, T. L. (2004a). Decision making—the analytic hierarchy and network processes (AHP/ANP). Journal of Systems Science and Systems Engineering, 13(1), 1-35.
Saaty, T. L. (2004b). Fundamentals of the analytic network process — Dependence and feedback in decision-making with a single network. Journal of Systems Science and Systems Engineering, 13(2), 129-157.
Simić, D., Kovačević, I., Svirčević, V., & Simić, S. (2017). 50 years of fuzzy set theory and models for supplier assessment and selection: A literature review. Journal of Applied Logic, 24, 85-96. doi:https://doi.org/10.1016/j.jal.2016.11.016
Taherdoost, H., & Brard, A. (2019). Analyzing the process of supplier selection criteria and methods. Procedia Manufacturing, 32, 1024-1034. doi:https://doi.org/10.1016/j.promfg.2019.02.317
Tompkins, J. A., White, J. A., Bozer, Y. A., & Tanchoco, J. M. A. (2010). Facilities Planning(pp. 389-391). ‎ ‎Hoboken, New Jersey: John Wiley & Sons.
Tsai, W.-H., Lee, P.-L., Shen, Y.-S., & Lin, H.-L. (2012). A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success. Information & Management, 49(1), 36-46. doi:https://doi.org/10.1016/j.im.2011.09.007
Van den Berg, J. P. (1999). A literature survey on planning and control of warehousing systems. IIE Transactions, 31(8), 751-762. doi:10.1023/A:1007606228790
Vasili, M. R., Tang, S. H., & Vasili, M. (2012). Automated storage and retrieval systems: A review on travel time models and control policies. In R. Manzini (Ed.), Warehousing in the Global Supply Chain: Advanced Models, Tools and Applications for Storage Systems (pp. 159-209). London: Springer London.
Velasquez, M., & Hester, P. (2013). An analysis of multi-criteria decision making methods, International Journal of Operations Research 10(2), 56-66 .
Wang, Q., McIntosh, R., & Brain, M. (2010). A new-generation automated warehousing capability. International Journal of Computer Integrated Manufacturing, 23(6), 565-573. doi:10.1080/09511921003706215
Yin, R.K., (1984). Case Study Research: Design and Methods. Beverly Hills, California: Sage Publications.
Yin, R. (1994). Case study research: Design and methods (2nd ed.). Thousand Oaks, California: Sage Publications.
Zainal, Z. (2007). Case study as a research method. Jurnal Kemanusiaan, 5(1).
描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
106363021
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0106363021
資料類型 thesis
dc.contributor.advisor 李易諭<br>李建德zh_TW
dc.contributor.author (作者) 陳慧翔zh_TW
dc.creator (作者) 陳慧翔zh_TW
dc.date (日期) 2019en_US
dc.date.accessioned 5-九月-2019 17:34:33 (UTC+8)-
dc.date.available 5-九月-2019 17:34:33 (UTC+8)-
dc.date.issued (上傳時間) 5-九月-2019 17:34:33 (UTC+8)-
dc.identifier (其他 識別碼) G0106363021en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/125945-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所(MBA學位學程)zh_TW
dc.description (描述) 106363021zh_TW
dc.description.abstract (摘要) 當企業營運規模逐漸擴大，又受供應鏈上全球化、電子商務、快速回應、及時化生產等趨勢影響，企業對倉儲營運的重視程度越來越高，想透過建置更快速、節省成本以及更有效率的設備來回應市場需求。近年網路普及，再加上機電整合技術進步，越來越多企業考慮投資倉儲自動化解決方案，但投資自動化設備不僅為了減少人力成本、降低運輸時間和減少產品損傷，同時也要增加吞吐量、資訊透明度，更重要的是營運流程和倉儲之間的整合性。
本研究主要探討企業建置自動倉儲之供應商評選模式分析，以S公司為研究對象，經由訪談法得知個案公司建置自動倉儲之決策源自於適應企業成長，並應用網路層級分析(ANP)法，將決策團隊對供應商之主觀偏好計算出各項平準則之權重大小，最終得以建構一套自動倉儲供應商評選模式。值得注意的是，自動倉儲供應商之評選準則分析結果發現，在三項主要準則中，包含專業態度、容易溝通等的「軟性因素」，與供應商自身技術、科技等「現有能力」，兩者權重相當；而十一項次要準則中以「過往經驗」為所有權重最高者。		zh_TW
dc.description.tableofcontents 摘要 I
目錄 I
表目錄 II
圖目錄 III
第壹章 緒論 1
第一節 研究動機 1
第二節 研究目的 3
第三節 研究流程 4
第四節 論文架構 5
第貳章 文獻探討 6
第一節 倉儲的角色與功能 6
第二節 自動倉儲規劃 11
第三節 供應商評選決策 19
第參章 研究設計 36
第一節 研究架構 36
第二節 研究方法 37
第肆章 個案研究 46
第一節 個案公司簡介 46
第二節 自動倉儲規劃 49
第三節 自動倉儲供應商評選 59
第伍章 結論與建議 74
第一節 研究結論 74
第二節 建議 76
第三節 研究限制 78
參考文獻 79
附錄 83
ANP成對比較問卷 83
ANP成對比較結果摘要 100
訪談內容摘要整理 105		zh_TW
dc.format.extent 3799106 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0106363021en_US
dc.subject (關鍵詞) 自動倉儲專案zh_TW
dc.subject (關鍵詞) 供應商評選zh_TW
dc.subject (關鍵詞) 網路層級分析法zh_TW
dc.subject (關鍵詞) ANPen_US
dc.title (題名) 自動倉儲專案之供應商評選模式分析—以S公司為例zh_TW
dc.title (題名) Supplier Evaluation and Selection Analysis of Automated Warehouse Project: A Case Study of S Companyen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 一、中文部分
林宜萱（譯）（2002）。高效能倉儲物流管理：提升倉儲績效，強化物料處理的實用策略。台北：美商麥格羅希爾。(Frazelle, E., 2002)
尚榮安（譯）（2001）。個案研究法。台北：弘智文化。(Yin, R., 1994)
葉清江、賴明政（2006）。物流與供應鏈管理 (2 ed.)。台北：全華科技圖書。
鄧振源（2012）。多準則決策分析：方法與應用。台北：鼎茂圖書
簡禎富（2015）。決策分析與管理：紫式決策分析以全面提升決策品質。 台北：雙葉書廊。
二、英文部分
Ackerman, K. B. (1997a). Approaching Warehouse Automation. In K. B. Ackerman (Ed.), Practical Handbook of Warehousing (pp. 485-493). Boston, MA: Springer US.
Ackerman, K. B. (1997b). Auditing Warehouse Performance. In K. B. Ackerman (Ed.), Practical Handbook of Warehousing (pp. 91-100). Boston, MA: Springer US.
Aguezzoul, A. (2014). Third-party logistics selection problem: A literature review on criteria and methods. Omega, 49, 69-78. doi:https://doi.org/10.1016/j.omega.2014.05.009
Alzahrani, J. I., & Emsley, M. W. (2013). The impact of contractors’ attributes on construction project success: A post construction evaluation. International Journal of Project Management, 31(2), 313-322. doi:https://doi.org/10.1016/j.ijproman.2012.06.006
Bagchi, P., & Virum, H. (1996). European logistics alliances: A management model. International Journal of Logistics Management, 7(1), 93-108.
doi: https://doi.org/10.1108/09574099610805476
Baker, P., & Halim, Z. (2007). An exploration of warehouse automation implementations: cost, service and flexibility issues. Supply Chain Management: An International Journal, 12(2), 129-138. doi:10.1108/13598540710737316
Cebeci, U. (2009). Fuzzy AHP-based decision support system for selecting ERP systems in textile industry by using balanced scorecard. Expert Systems with Applications, 36(5), 8900-8909. doi:https://doi.org/10.1016/j.eswa.2008.11.046


Chai, J., Liu, J. N. K., & Ngai, E. W. T. (2013). Application of decision-making techniques in supplier selection: A systematic review of literature. Expert Systems with Applications, 40(10), 3872-3885. doi:https://doi.org/10.1016/j.eswa.2012.12.040
Chung, J., & Tanchoco, J. M. A. (2009). Material Handling Automation in Production and Warehouse Systems. In S. Y. Nof (Ed.), Springer Handbook of Automation (pp. 961-979). Berlin, Heidelberg: Springer Berlin Heidelberg.
Davarzani, H., & Norrman, A. (2015). Toward a relevant agenda for warehousing research: Literature review and practitioners’ input. Logistics Research, 8(1), 1. doi:10.1007/s12159-014-0120-1
Dickson, G. W. (1966). An analysis of vendor selection systems and decisions. Journal of Purchasing, 2(1), 5-17. doi:10.1111/j.1745-493X.1966.tb00818.x
Ellram, L. M. (1990). The supplier selection decision in strategic partnerships. Journal of Purchasing and Materials Management, 26(4), 8-14. doi:10.1111/j.1745-493X.1990.tb00515.x
Frazelle, E. (2002). Supply Chain Strategy: The Logistics of Supply Chain Management. New York, NY: McGraw-Hill.
Frazelle, E. (2002). World-Class Warehousing and Material Handling. New York, NY: McGraw-Hill.
Frej, E. A., Roselli, L. R. P., Araújo de Almeida, J., & de Almeida, A. T. (2017). A multicriteria decision model for supplier selection in a food industry based on FITradeoff method. Mathematical Problems in Engineering, 2017. doi:10.1155/2017/4541914
Govindan, K., Rajendran, S., Sarkis, J., & Murugesan, P. (2015). Multi criteria decision making approaches for green supplier evaluation and selection: a literature review. Journal of Cleaner Production, 98, 66-83.
Guarnieri, P. (2014). Decision making regarding information sharing in collaborative relationships under an MCDA perspective. International Journal of Management and Decision Making, 13(1), 77-98.
Hamberg, R., & Verriet, J. (2011). Automation in Warehouse Development. London: Springer London.
Henn, S., Koch, S., & Wäscher, G. (2012). Order batching in order picking warehouses: A survey of solution approaches. In R. Manzini (Ed.), Warehousing in the Global Supply Chain: Advanced Models, Tools and Applications for Storage Systems (pp. 105-137). London: Springer London.
Ho, W., Xu, X., & Dey, P. K. (2010). Multi-criteria decision making approaches for supplier evaluation and selection: A literature review. European Journal of Operational Research, 202(1), 16-24. doi:https://doi.org/10.1016/j.ejor.2009.05.009
Kilic, H. S., Zaim, S., & Delen, D. (2015). Selecting “The Best” ERP system for SMEs using a combination of ANP and PROMETHEE methods. Expert Systems with Applications, 42(5), 2343-2352. doi:https://doi.org/10.1016/j.eswa.2014.10.034
Kłodawski, M., Jacyna, M., Lewczuk, K., & Wasiak, M. (2017). The issues of selection warehouse process strategies. Procedia Engineering, 187, 451-457. doi:https://doi.org/10.1016/j.proeng.2017.04.399
Lim, M. K., Bahr, W., & Leung, S. C. H. (2013). RFID in the warehouse: A literature analysis (1995–2010) of its applications, benefits, challenges and future trends. International Journal of Production Economics, 145(1), 409-430. doi:https://doi.org/10.1016/j.ijpe.2013.05.006
Mahdi, I. M., Riley, M. J., Fereig, S. M., & Alex, A. P. (2002). A multi-criteria approach to contractor selection. Engineering Construction & Architectural Management (Wiley-Blackwell), 9(1), 29-37. doi:10.1046/j.1365-232X.2002.00228.x
Manzini, R., Gamberi, M., & Regattieri, A. (2006). Design and control of an AS/RS. The International Journal of Advanced Manufacturing Technology, 28(7-8), 766-774.
Material Handling Institute. What is AS/RS. (2019, May 28). Retrieved from http://www.mhi.org/as-rs
McCrea, B. (2019). Annual Automation Survey: More automation, please. Modern Materials Handling, 74(5), 56-62. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=136547977&lang=zh-tw&site=ehost-live
Olaniran, O. J. (2015). The effects of cost-based contractor selection on construction project performance. Journal of Financial Management of Property and Construction, 20(3), 235-251. doi:http://dx.doi.org/10.1108/JFMPC-06-2014-0008
Ross, D. F. (2004). Warehousing. In D. F. Ross (Ed.), Distribution Planning and Control: Managing In The Era Of Supply Chain Management (pp. 535-608). Boston: Springer US.
Ross, D. F. (2015). Warehouse Management. In D. F. Ross (Ed.), Distribution Planning and Control: Managing in the Era of Supply Chain Management (pp. 605-685). New York, NY: Springer US.
Rouwenhorst, B., Reuter, B., Stockrahm, V., van Houtum, G. J., Mantel, R. J., & Zijm, W. H. M. (2000). Warehouse design and control: Framework and literature review. European Journal of Operational Research, 122(3), 515-533. doi:https://doi.org/10.1016/S0377-2217(99)00020-X
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dc.identifier.doi (DOI) 10.6814/NCCU201900691en_US