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題名 自動倉儲專案之供應商評選模式分析—以S公司為例
Supplier Evaluation and Selection Analysis of Automated Warehouse Project: A Case Study of S Company作者 陳慧翔 貢獻者 李易諭<br>李建德
陳慧翔關鍵詞 自動倉儲專案
供應商評選
網路層級分析法
ANP日期 2019 上傳時間 5-Sep-2019 17:34:33 (UTC+8) 摘要 當企業營運規模逐漸擴大，又受供應鏈上全球化、電子商務、快速回應、及時化生產等趨勢影響，企業對倉儲營運的重視程度越來越高，想透過建置更快速、節省成本以及更有效率的設備來回應市場需求。近年網路普及，再加上機電整合技術進步，越來越多企業考慮投資倉儲自動化解決方案，但投資自動化設備不僅為了減少人力成本、降低運輸時間和減少產品損傷，同時也要增加吞吐量、資訊透明度，更重要的是營運流程和倉儲之間的整合性。本研究主要探討企業建置自動倉儲之供應商評選模式分析，以S公司為研究對象，經由訪談法得知個案公司建置自動倉儲之決策源自於適應企業成長，並應用網路層級分析(ANP)法，將決策團隊對供應商之主觀偏好計算出各項平準則之權重大小，最終得以建構一套自動倉儲供應商評選模式。值得注意的是，自動倉儲供應商之評選準則分析結果發現，在三項主要準則中，包含專業態度、容易溝通等的「軟性因素」，與供應商自身技術、科技等「現有能力」，兩者權重相當；而十一項次要準則中以「過往經驗」為所有權重最高者。 參考文獻 一、中文部分林宜萱（譯）（2002）。高效能倉儲物流管理：提升倉儲績效，強化物料處理的實用策略。台北：美商麥格羅希爾。(Frazelle, E., 2002)尚榮安（譯）（2001）。個案研究法。台北：弘智文化。(Yin, R., 1994)葉清江、賴明政（2006）。物流與供應鏈管理 (2 ed.)。台北：全華科技圖書。鄧振源（2012）。多準則決策分析：方法與應用。台北：鼎茂圖書簡禎富（2015）。決策分析與管理：紫式決策分析以全面提升決策品質。 台北：雙葉書廊。二、英文部分Ackerman, K. B. (1997a). Approaching Warehouse Automation. In K. B. Ackerman (Ed.), Practical Handbook of Warehousing (pp. 485-493). Boston, MA: Springer US.Ackerman, K. B. (1997b). Auditing Warehouse Performance. In K. B. Ackerman (Ed.), Practical Handbook of Warehousing (pp. 91-100). Boston, MA: Springer US.Aguezzoul, A. (2014). Third-party logistics selection problem: A literature review on criteria and methods. Omega, 49, 69-78. doi:https://doi.org/10.1016/j.omega.2014.05.009Alzahrani, J. I., & Emsley, M. W. (2013). The impact of contractors’ attributes on construction project success: A post construction evaluation. International Journal of Project Management, 31(2), 313-322. doi:https://doi.org/10.1016/j.ijproman.2012.06.006Bagchi, P., & Virum, H. (1996). European logistics alliances: A management model. International Journal of Logistics Management, 7(1), 93-108.doi: https://doi.org/10.1108/09574099610805476Baker, P., & Halim, Z. (2007). An exploration of warehouse automation implementations: cost, service and flexibility issues. Supply Chain Management: An International Journal, 12(2), 129-138. doi:10.1108/13598540710737316Cebeci, U. (2009). Fuzzy AHP-based decision support system for selecting ERP systems in textile industry by using balanced scorecard. Expert Systems with Applications, 36(5), 8900-8909. doi:https://doi.org/10.1016/j.eswa.2008.11.046Chai, J., Liu, J. N. K., & Ngai, E. W. T. (2013). Application of decision-making techniques in supplier selection: A systematic review of literature. Expert Systems with Applications, 40(10), 3872-3885. doi:https://doi.org/10.1016/j.eswa.2012.12.040Chung, J., & Tanchoco, J. M. A. (2009). Material Handling Automation in Production and Warehouse Systems. In S. Y. Nof (Ed.), Springer Handbook of Automation (pp. 961-979). Berlin, Heidelberg: Springer Berlin Heidelberg.Davarzani, H., & Norrman, A. (2015). Toward a relevant agenda for warehousing research: Literature review and practitioners’ input. Logistics Research, 8(1), 1. doi:10.1007/s12159-014-0120-1Dickson, G. W. (1966). An analysis of vendor selection systems and decisions. Journal of Purchasing, 2(1), 5-17. doi:10.1111/j.1745-493X.1966.tb00818.xEllram, L. M. (1990). The supplier selection decision in strategic partnerships. Journal of Purchasing and Materials Management, 26(4), 8-14. doi:10.1111/j.1745-493X.1990.tb00515.xFrazelle, E. (2002). Supply Chain Strategy: The Logistics of Supply Chain Management. New York, NY: McGraw-Hill.Frazelle, E. (2002). World-Class Warehousing and Material Handling. New York, NY: McGraw-Hill.Frej, E. A., Roselli, L. R. P., Araújo de Almeida, J., & de Almeida, A. T. (2017). A multicriteria decision model for supplier selection in a food industry based on FITradeoff method. Mathematical Problems in Engineering, 2017. doi:10.1155/2017/4541914Govindan, K., Rajendran, S., Sarkis, J., & Murugesan, P. (2015). Multi criteria decision making approaches for green supplier evaluation and selection: a literature review. Journal of Cleaner Production, 98, 66-83.Guarnieri, P. (2014). Decision making regarding information sharing in collaborative relationships under an MCDA perspective. International Journal of Management and Decision Making, 13(1), 77-98.Hamberg, R., & Verriet, J. (2011). Automation in Warehouse Development. London: Springer London.Henn, S., Koch, S., & Wäscher, G. (2012). Order batching in order picking warehouses: A survey of solution approaches. In R. Manzini (Ed.), Warehousing in the Global Supply Chain: Advanced Models, Tools and Applications for Storage Systems (pp. 105-137). London: Springer London.Ho, W., Xu, X., & Dey, P. K. (2010). Multi-criteria decision making approaches for supplier evaluation and selection: A literature review. European Journal of Operational Research, 202(1), 16-24. doi:https://doi.org/10.1016/j.ejor.2009.05.009Kilic, H. S., Zaim, S., & Delen, D. (2015). Selecting “The Best” ERP system for SMEs using a combination of ANP and PROMETHEE methods. Expert Systems with Applications, 42(5), 2343-2352. doi:https://doi.org/10.1016/j.eswa.2014.10.034Kłodawski, M., Jacyna, M., Lewczuk, K., & Wasiak, M. (2017). The issues of selection warehouse process strategies. Procedia Engineering, 187, 451-457. doi:https://doi.org/10.1016/j.proeng.2017.04.399Lim, M. K., Bahr, W., & Leung, S. C. H. (2013). RFID in the warehouse: A literature analysis (1995–2010) of its applications, benefits, challenges and future trends. International Journal of Production Economics, 145(1), 409-430. doi:https://doi.org/10.1016/j.ijpe.2013.05.006Mahdi, I. M., Riley, M. J., Fereig, S. M., & Alex, A. P. (2002). A multi-criteria approach to contractor selection. Engineering Construction & Architectural Management (Wiley-Blackwell), 9(1), 29-37. doi:10.1046/j.1365-232X.2002.00228.xManzini, R., Gamberi, M., & Regattieri, A. (2006). Design and control of an AS/RS. The International Journal of Advanced Manufacturing Technology, 28(7-8), 766-774.Material Handling Institute. What is AS/RS. (2019, May 28). Retrieved from http://www.mhi.org/as-rsMcCrea, B. (2019). Annual Automation Survey: More automation, please. Modern Materials Handling, 74(5), 56-62. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=136547977&lang=zh-tw&site=ehost-liveOlaniran, O. J. (2015). The effects of cost-based contractor selection on construction project performance. Journal of Financial Management of Property and Construction, 20(3), 235-251. doi:http://dx.doi.org/10.1108/JFMPC-06-2014-0008Ross, D. F. (2004). Warehousing. In D. F. Ross (Ed.), Distribution Planning and Control: Managing In The Era Of Supply Chain Management (pp. 535-608). Boston: Springer US.Ross, D. F. (2015). Warehouse Management. In D. F. Ross (Ed.), Distribution Planning and Control: Managing in the Era of Supply Chain Management (pp. 605-685). New York, NY: Springer US.Rouwenhorst, B., Reuter, B., Stockrahm, V., van Houtum, G. J., Mantel, R. J., & Zijm, W. H. M. (2000). Warehouse design and control: Framework and literature review. European Journal of Operational Research, 122(3), 515-533. doi:https://doi.org/10.1016/S0377-2217(99)00020-XSaaty, T. L. (2004a). Decision making—the analytic hierarchy and network processes (AHP/ANP). Journal of Systems Science and Systems Engineering, 13(1), 1-35.Saaty, T. L. (2004b). Fundamentals of the analytic network process — Dependence and feedback in decision-making with a single network. Journal of Systems Science and Systems Engineering, 13(2), 129-157.Simić, D., Kovačević, I., Svirčević, V., & Simić, S. (2017). 50 years of fuzzy set theory and models for supplier assessment and selection: A literature review. Journal of Applied Logic, 24, 85-96. doi:https://doi.org/10.1016/j.jal.2016.11.016Taherdoost, H., & Brard, A. (2019). Analyzing the process of supplier selection criteria and methods. Procedia Manufacturing, 32, 1024-1034. doi:https://doi.org/10.1016/j.promfg.2019.02.317Tompkins, J. A., White, J. A., Bozer, Y. A., & Tanchoco, J. M. A. (2010). Facilities Planning(pp. 389-391). Hoboken, New Jersey: John Wiley & Sons.Tsai, W.-H., Lee, P.-L., Shen, Y.-S., & Lin, H.-L. (2012). A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success. Information & Management, 49(1), 36-46. doi:https://doi.org/10.1016/j.im.2011.09.007Van den Berg, J. P. (1999). A literature survey on planning and control of warehousing systems. IIE Transactions, 31(8), 751-762. doi:10.1023/A:1007606228790Vasili, M. R., Tang, S. H., & Vasili, M. (2012). Automated storage and retrieval systems: A review on travel time models and control policies. In R. Manzini (Ed.), Warehousing in the Global Supply Chain: Advanced Models, Tools and Applications for Storage Systems (pp. 159-209). London: Springer London.Velasquez, M., & Hester, P. (2013). An analysis of multi-criteria decision making methods, International Journal of Operations Research 10(2), 56-66 .Wang, Q., McIntosh, R., & Brain, M. (2010). A new-generation automated warehousing capability. International Journal of Computer Integrated Manufacturing, 23(6), 565-573. doi:10.1080/09511921003706215Yin, R.K., (1984). Case Study Research: Design and Methods. Beverly Hills, California: Sage Publications.Yin, R. (1994). Case study research: Design and methods (2nd ed.). Thousand Oaks, California: Sage Publications.Zainal, Z. (2007). Case study as a research method. Jurnal Kemanusiaan, 5(1). 描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
106363021資料來源 http://thesis.lib.nccu.edu.tw/record/#G0106363021 資料類型 thesis dc.contributor.advisor 李易諭<br>李建德 zh_TW dc.contributor.author (Authors) 陳慧翔 zh_TW dc.creator (作者) 陳慧翔 zh_TW dc.date (日期) 2019 en_US dc.date.accessioned 5-Sep-2019 17:34:33 (UTC+8) - dc.date.available 5-Sep-2019 17:34:33 (UTC+8) - dc.date.issued (上傳時間) 5-Sep-2019 17:34:33 (UTC+8) - dc.identifier (Other Identifiers) G0106363021 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/125945 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 企業管理研究所(MBA學位學程) zh_TW dc.description (描述) 106363021 zh_TW dc.description.abstract (摘要) 當企業營運規模逐漸擴大，又受供應鏈上全球化、電子商務、快速回應、及時化生產等趨勢影響，企業對倉儲營運的重視程度越來越高，想透過建置更快速、節省成本以及更有效率的設備來回應市場需求。近年網路普及，再加上機電整合技術進步，越來越多企業考慮投資倉儲自動化解決方案，但投資自動化設備不僅為了減少人力成本、降低運輸時間和減少產品損傷，同時也要增加吞吐量、資訊透明度，更重要的是營運流程和倉儲之間的整合性。本研究主要探討企業建置自動倉儲之供應商評選模式分析，以S公司為研究對象，經由訪談法得知個案公司建置自動倉儲之決策源自於適應企業成長，並應用網路層級分析(ANP)法，將決策團隊對供應商之主觀偏好計算出各項平準則之權重大小，最終得以建構一套自動倉儲供應商評選模式。值得注意的是，自動倉儲供應商之評選準則分析結果發現，在三項主要準則中，包含專業態度、容易溝通等的「軟性因素」，與供應商自身技術、科技等「現有能力」，兩者權重相當；而十一項次要準則中以「過往經驗」為所有權重最高者。 zh_TW dc.description.tableofcontents 摘要 I目錄 I表目錄 II圖目錄 III第壹章 緒論 1第一節 研究動機 1第二節 研究目的 3第三節 研究流程 4第四節 論文架構 5第貳章 文獻探討 6第一節 倉儲的角色與功能 6第二節 自動倉儲規劃 11第三節 供應商評選決策 19第參章 研究設計 36第一節 研究架構 36第二節 研究方法 37第肆章 個案研究 46第一節 個案公司簡介 46第二節 自動倉儲規劃 49第三節 自動倉儲供應商評選 59第伍章 結論與建議 74第一節 研究結論 74第二節 建議 76第三節 研究限制 78參考文獻 79附錄 83ANP成對比較問卷 83ANP成對比較結果摘要 100訪談內容摘要整理 105 zh_TW dc.format.extent 3799106 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0106363021 en_US dc.subject (關鍵詞) 自動倉儲專案 zh_TW dc.subject (關鍵詞) 供應商評選 zh_TW dc.subject (關鍵詞) 網路層級分析法 zh_TW dc.subject (關鍵詞) ANP en_US dc.title (題名) 自動倉儲專案之供應商評選模式分析—以S公司為例 zh_TW dc.title (題名) Supplier Evaluation and Selection Analysis of Automated Warehouse Project: A Case Study of S Company en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 一、中文部分林宜萱（譯）（2002）。高效能倉儲物流管理：提升倉儲績效，強化物料處理的實用策略。台北：美商麥格羅希爾。(Frazelle, E., 2002)尚榮安（譯）（2001）。個案研究法。台北：弘智文化。(Yin, R., 1994)葉清江、賴明政（2006）。物流與供應鏈管理 (2 ed.)。台北：全華科技圖書。鄧振源（2012）。多準則決策分析：方法與應用。台北：鼎茂圖書簡禎富（2015）。決策分析與管理：紫式決策分析以全面提升決策品質。 台北：雙葉書廊。二、英文部分Ackerman, K. B. (1997a). Approaching Warehouse Automation. In K. B. Ackerman (Ed.), Practical Handbook of Warehousing (pp. 485-493). Boston, MA: Springer US.Ackerman, K. B. (1997b). Auditing Warehouse Performance. In K. B. Ackerman (Ed.), Practical Handbook of Warehousing (pp. 91-100). Boston, MA: Springer US.Aguezzoul, A. (2014). Third-party logistics selection problem: A literature review on criteria and methods. Omega, 49, 69-78. doi:https://doi.org/10.1016/j.omega.2014.05.009Alzahrani, J. I., & Emsley, M. W. (2013). The impact of contractors’ attributes on construction project success: A post construction evaluation. International Journal of Project Management, 31(2), 313-322. doi:https://doi.org/10.1016/j.ijproman.2012.06.006Bagchi, P., & Virum, H. (1996). European logistics alliances: A management model. International Journal of Logistics Management, 7(1), 93-108.doi: https://doi.org/10.1108/09574099610805476Baker, P., & Halim, Z. (2007). An exploration of warehouse automation implementations: cost, service and flexibility issues. Supply Chain Management: An International Journal, 12(2), 129-138. doi:10.1108/13598540710737316Cebeci, U. (2009). Fuzzy AHP-based decision support system for selecting ERP systems in textile industry by using balanced scorecard. Expert Systems with Applications, 36(5), 8900-8909. doi:https://doi.org/10.1016/j.eswa.2008.11.046Chai, J., Liu, J. N. K., & Ngai, E. W. T. (2013). Application of decision-making techniques in supplier selection: A systematic review of literature. Expert Systems with Applications, 40(10), 3872-3885. doi:https://doi.org/10.1016/j.eswa.2012.12.040Chung, J., & Tanchoco, J. M. A. (2009). Material Handling Automation in Production and Warehouse Systems. In S. Y. Nof (Ed.), Springer Handbook of Automation (pp. 961-979). Berlin, Heidelberg: Springer Berlin Heidelberg.Davarzani, H., & Norrman, A. (2015). Toward a relevant agenda for warehousing research: Literature review and practitioners’ input. Logistics Research, 8(1), 1. doi:10.1007/s12159-014-0120-1Dickson, G. W. (1966). An analysis of vendor selection systems and decisions. Journal of Purchasing, 2(1), 5-17. doi:10.1111/j.1745-493X.1966.tb00818.xEllram, L. M. (1990). The supplier selection decision in strategic partnerships. Journal of Purchasing and Materials Management, 26(4), 8-14. doi:10.1111/j.1745-493X.1990.tb00515.xFrazelle, E. (2002). Supply Chain Strategy: The Logistics of Supply Chain Management. New York, NY: McGraw-Hill.Frazelle, E. (2002). World-Class Warehousing and Material Handling. New York, NY: McGraw-Hill.Frej, E. A., Roselli, L. R. P., Araújo de Almeida, J., & de Almeida, A. T. (2017). A multicriteria decision model for supplier selection in a food industry based on FITradeoff method. Mathematical Problems in Engineering, 2017. doi:10.1155/2017/4541914Govindan, K., Rajendran, S., Sarkis, J., & Murugesan, P. (2015). Multi criteria decision making approaches for green supplier evaluation and selection: a literature review. Journal of Cleaner Production, 98, 66-83.Guarnieri, P. (2014). Decision making regarding information sharing in collaborative relationships under an MCDA perspective. International Journal of Management and Decision Making, 13(1), 77-98.Hamberg, R., & Verriet, J. (2011). Automation in Warehouse Development. London: Springer London.Henn, S., Koch, S., & Wäscher, G. (2012). Order batching in order picking warehouses: A survey of solution approaches. In R. Manzini (Ed.), Warehousing in the Global Supply Chain: Advanced Models, Tools and Applications for Storage Systems (pp. 105-137). London: Springer London.Ho, W., Xu, X., & Dey, P. K. (2010). Multi-criteria decision making approaches for supplier evaluation and selection: A literature review. European Journal of Operational Research, 202(1), 16-24. doi:https://doi.org/10.1016/j.ejor.2009.05.009Kilic, H. S., Zaim, S., & Delen, D. (2015). Selecting “The Best” ERP system for SMEs using a combination of ANP and PROMETHEE methods. Expert Systems with Applications, 42(5), 2343-2352. doi:https://doi.org/10.1016/j.eswa.2014.10.034Kłodawski, M., Jacyna, M., Lewczuk, K., & Wasiak, M. (2017). The issues of selection warehouse process strategies. Procedia Engineering, 187, 451-457. doi:https://doi.org/10.1016/j.proeng.2017.04.399Lim, M. K., Bahr, W., & Leung, S. C. H. (2013). RFID in the warehouse: A literature analysis (1995–2010) of its applications, benefits, challenges and future trends. International Journal of Production Economics, 145(1), 409-430. doi:https://doi.org/10.1016/j.ijpe.2013.05.006Mahdi, I. M., Riley, M. J., Fereig, S. M., & Alex, A. P. (2002). A multi-criteria approach to contractor selection. Engineering Construction & Architectural Management (Wiley-Blackwell), 9(1), 29-37. doi:10.1046/j.1365-232X.2002.00228.xManzini, R., Gamberi, M., & Regattieri, A. (2006). Design and control of an AS/RS. The International Journal of Advanced Manufacturing Technology, 28(7-8), 766-774.Material Handling Institute. What is AS/RS. (2019, May 28). Retrieved from http://www.mhi.org/as-rsMcCrea, B. (2019). Annual Automation Survey: More automation, please. Modern Materials Handling, 74(5), 56-62. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=136547977&lang=zh-tw&site=ehost-liveOlaniran, O. J. (2015). The effects of cost-based contractor selection on construction project performance. Journal of Financial Management of Property and Construction, 20(3), 235-251. doi:http://dx.doi.org/10.1108/JFMPC-06-2014-0008Ross, D. F. (2004). Warehousing. In D. F. Ross (Ed.), Distribution Planning and Control: Managing In The Era Of Supply Chain Management (pp. 535-608). Boston: Springer US.Ross, D. F. (2015). Warehouse Management. In D. F. Ross (Ed.), Distribution Planning and Control: Managing in the Era of Supply Chain Management (pp. 605-685). New York, NY: Springer US.Rouwenhorst, B., Reuter, B., Stockrahm, V., van Houtum, G. J., Mantel, R. J., & Zijm, W. H. M. (2000). Warehouse design and control: Framework and literature review. European Journal of Operational Research, 122(3), 515-533. doi:https://doi.org/10.1016/S0377-2217(99)00020-XSaaty, T. L. (2004a). Decision making—the analytic hierarchy and network processes (AHP/ANP). Journal of Systems Science and Systems Engineering, 13(1), 1-35.Saaty, T. L. (2004b). Fundamentals of the analytic network process — Dependence and feedback in decision-making with a single network. Journal of Systems Science and Systems Engineering, 13(2), 129-157.Simić, D., Kovačević, I., Svirčević, V., & Simić, S. (2017). 50 years of fuzzy set theory and models for supplier assessment and selection: A literature review. Journal of Applied Logic, 24, 85-96. doi:https://doi.org/10.1016/j.jal.2016.11.016Taherdoost, H., & Brard, A. (2019). Analyzing the process of supplier selection criteria and methods. Procedia Manufacturing, 32, 1024-1034. doi:https://doi.org/10.1016/j.promfg.2019.02.317Tompkins, J. A., White, J. A., Bozer, Y. A., & Tanchoco, J. M. A. (2010). Facilities Planning(pp. 389-391). Hoboken, New Jersey: John Wiley & Sons.Tsai, W.-H., Lee, P.-L., Shen, Y.-S., & Lin, H.-L. (2012). A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success. Information & Management, 49(1), 36-46. doi:https://doi.org/10.1016/j.im.2011.09.007Van den Berg, J. P. (1999). A literature survey on planning and control of warehousing systems. IIE Transactions, 31(8), 751-762. doi:10.1023/A:1007606228790Vasili, M. R., Tang, S. H., & Vasili, M. (2012). Automated storage and retrieval systems: A review on travel time models and control policies. In R. 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