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題名 政府網站電子參與機制分析─以原能會及台電公司為例
Analyzing e-participation mechanism of government websites: The case of Atomic Energy Council and Tai-Power Company
作者 張羽婷
Chang, Yu-Ting
貢獻者 黃東益
Huang, Tong-Yi
張羽婷
Chang, Yu-Ting
關鍵詞 電子參與
網站可用性
資訊架構
核能安全
內容分析法
E-participation
Website usability
Information architecture
Nuclear energy security
Content analysis
日期 2019
上傳時間 5-Feb-2020 18:02:14 (UTC+8)
摘要 ICTs的發展，帶動政府治理模式的轉變，各國政府愈重視民眾參與並以網站為媒介，將電子參與機制設置其中，讓重大的公共政策與政府決議，更能匯聚各方的民意，網站自此成為了政府與民眾連結的重要平台。過去雖有許多研究評估政府網站，但較少聚焦於網站的資訊架構與其公民參與程度，也甚少以業務作為區分進行探討。
基於上述背景，本研究以E-告知、E-諮詢、E-涉入、E-合作、E-賦能為架構，融合資訊架構與尋獲度的概念，以我國討論多時的核能安全議題為論述核心，建構原能會以及台電公司網站電子參與機制評估指標，運用內容分析法檢視兩網站內的電子參與機制陳設情況是否符合法規；整體網站能夠達到多大程度的參與；以及是否便於民眾使用。
研究發現兩網站相比政府網站服務管理規範，皆僅完成44%的電子參與機制陳設，具改善空間，兩者針對核安議題所增設的電子參與機制都以E-告知為大宗，同時發現兩網站的機制增設皆受到政府網站服務管理規範的限縮，使得其在E-合作與E-賦能的機制較為缺乏。在網站參與程度的評估上，原能會整體落於E-合作程度，台電公司則落於E-涉入程度。而在資訊架構與尋獲度的評估中發現，資訊架構應以三層為原則，以增加民眾在網站電子參與機制的使用及尋獲度。
本研究以內容分析法評估網站電子參與機制的尋獲度，造成推論上的限制，建議未來研究可使用量化研究法、卡片分類法完整原能會及台電公司網站評估。而本文首次嘗試以五階段參與程度建構評估指標，並以文獻作為機制構面分類依據，建議未來研究利用德菲法檢視指標內容，以加深網站電子參與的評估研究。
The development of ICTs has driven the transformation of governance models. Governments of all countries have paid more attention to public participation and use the website as a method, setting up an e-participation mechanism to allow major public policies and government decisions to better gather the opinions of all parties. This made website become an important platform for the government to connect with public. Although there have been many studies evaluating government websites in the past, they have less focused on the information architecture of the website and its level of public participation, and have rarely discussed distinction of business content.
Based on the above background, this study uses E-inform, E-consult, E-involve, E- collaborate, and E-empower as the framework, integrates the concepts of information architecture and findability. Using the topic of nuclear energy safety in Taiwan that has been discussed for many years as thesis core, construct the index of the e-participation mechanism of the Atomic Energy Council (AEC)and Tai-Power Company websites, using the content analysis method to review below issue, including if the e-participation mechanism on two websites meets the regulation, which level of public participation can both websites achieve; and whether setting of the e-participation mechanism is convenient for people to find and use.
The study found that compared both websites with norm of Government Website Service Management, both websites only completed 44% of the e-participation mechanism, still have much improvement space. The e-participation mechanism added by two websites for nuclear security issues are based on E-inform. Also found that the addition of website mechanisms is limited by the government website service management specifications, making it lack of mechanisms in E-collaborate and E-empower. In the evaluation of the level of public participation, the website of AEC will divide in level E-collaborate, and Tai-Power Company will divide in level E-involve. In the evaluation of the information architecture and findability, it was found that the information structure should be based on the principle of three layers in order to increase the public use and findability.
This study uses content analysis to evaluate the findability of the website`s e-participation mechanism, which leads to inferential limitations. It is recommended that future research can use Quantitative Research, Card Sorting to complete the evaluation of AEC and Tai-Power Company website. This article is the first attempt to construct an evaluation index based on the five-stage participation level, and the literature is used as the basis for the classification of the mechanism facets. It is suggested that future studies use the Delphi Survey to review the index content to deepen the evaluation research of the e-participation mechanism of the website.
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描述 碩士
國立政治大學
公共行政學系
106256034
資料來源 http://thesis.lib.nccu.edu.tw/record/#G1062560341
資料類型 thesis
dc.contributor.advisor 黃東益zh_TW
dc.contributor.advisor Huang, Tong-Yien_US
dc.contributor.author (Authors) 張羽婷zh_TW
dc.contributor.author (Authors) Chang, Yu-Tingen_US
dc.creator (作者) 張羽婷zh_TW
dc.creator (作者) Chang, Yu-Tingen_US
dc.date (日期) 2019en_US
dc.date.accessioned 5-Feb-2020 18:02:14 (UTC+8)-
dc.date.available 5-Feb-2020 18:02:14 (UTC+8)-
dc.date.issued (上傳時間) 5-Feb-2020 18:02:14 (UTC+8)-
dc.identifier (Other Identifiers) G1062560341en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/128619-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 公共行政學系zh_TW
dc.description (描述) 106256034zh_TW
dc.description.abstract (摘要) ICTs的發展，帶動政府治理模式的轉變，各國政府愈重視民眾參與並以網站為媒介，將電子參與機制設置其中，讓重大的公共政策與政府決議，更能匯聚各方的民意，網站自此成為了政府與民眾連結的重要平台。過去雖有許多研究評估政府網站，但較少聚焦於網站的資訊架構與其公民參與程度，也甚少以業務作為區分進行探討。
基於上述背景，本研究以E-告知、E-諮詢、E-涉入、E-合作、E-賦能為架構，融合資訊架構與尋獲度的概念，以我國討論多時的核能安全議題為論述核心，建構原能會以及台電公司網站電子參與機制評估指標，運用內容分析法檢視兩網站內的電子參與機制陳設情況是否符合法規；整體網站能夠達到多大程度的參與；以及是否便於民眾使用。
研究發現兩網站相比政府網站服務管理規範，皆僅完成44%的電子參與機制陳設，具改善空間，兩者針對核安議題所增設的電子參與機制都以E-告知為大宗，同時發現兩網站的機制增設皆受到政府網站服務管理規範的限縮，使得其在E-合作與E-賦能的機制較為缺乏。在網站參與程度的評估上，原能會整體落於E-合作程度，台電公司則落於E-涉入程度。而在資訊架構與尋獲度的評估中發現，資訊架構應以三層為原則，以增加民眾在網站電子參與機制的使用及尋獲度。
本研究以內容分析法評估網站電子參與機制的尋獲度，造成推論上的限制，建議未來研究可使用量化研究法、卡片分類法完整原能會及台電公司網站評估。而本文首次嘗試以五階段參與程度建構評估指標，並以文獻作為機制構面分類依據，建議未來研究利用德菲法檢視指標內容，以加深網站電子參與的評估研究。		zh_TW
dc.description.abstract (摘要) The development of ICTs has driven the transformation of governance models. Governments of all countries have paid more attention to public participation and use the website as a method, setting up an e-participation mechanism to allow major public policies and government decisions to better gather the opinions of all parties. This made website become an important platform for the government to connect with public. Although there have been many studies evaluating government websites in the past, they have less focused on the information architecture of the website and its level of public participation, and have rarely discussed distinction of business content.
Based on the above background, this study uses E-inform, E-consult, E-involve, E- collaborate, and E-empower as the framework, integrates the concepts of information architecture and findability. Using the topic of nuclear energy safety in Taiwan that has been discussed for many years as thesis core, construct the index of the e-participation mechanism of the Atomic Energy Council (AEC)and Tai-Power Company websites, using the content analysis method to review below issue, including if the e-participation mechanism on two websites meets the regulation, which level of public participation can both websites achieve; and whether setting of the e-participation mechanism is convenient for people to find and use.
The study found that compared both websites with norm of Government Website Service Management, both websites only completed 44% of the e-participation mechanism, still have much improvement space. The e-participation mechanism added by two websites for nuclear security issues are based on E-inform. Also found that the addition of website mechanisms is limited by the government website service management specifications, making it lack of mechanisms in E-collaborate and E-empower. In the evaluation of the level of public participation, the website of AEC will divide in level E-collaborate, and Tai-Power Company will divide in level E-involve. In the evaluation of the information architecture and findability, it was found that the information structure should be based on the principle of three layers in order to increase the public use and findability.
This study uses content analysis to evaluate the findability of the website`s e-participation mechanism, which leads to inferential limitations. It is recommended that future research can use Quantitative Research, Card Sorting to complete the evaluation of AEC and Tai-Power Company website. This article is the first attempt to construct an evaluation index based on the five-stage participation level, and the literature is used as the basis for the classification of the mechanism facets. It is suggested that future studies use the Delphi Survey to review the index content to deepen the evaluation research of the e-participation mechanism of the website.		en_US
dc.description.tableofcontents 目次
第一章、緒論 1
第一節、研究動機 1
第二節、研究目的與研究問題 8
第二章、文獻回顧與評析 11
第一節、當ICTs進到政府部門 11
第二節、電子化政府與公民參與的碰撞 19
第三節、電子參與機制的誕生 27
第四節、政府網站與電子參與機制 36
第三章、研究設計 43
第一節、研究方法 43
第二節、研究架構與指標內容 47
第三節、研究流程 53
第四節、指標調整、編碼信度與分析操作 57
第四章、原能會與台電公司網站內容分析 61
第一節、原能會網站 61
第二節、台電公司網站 67
第三節、網站電子參與機制析論 72
第五章、原能會及台電公司網站比較分析 77
第一節、一般電子參與機制 77
第二節、核能安全議題電子參與機制 82
第三節、資訊架構與尋獲度交叉分析 87
第六章、結論 93
第一節、研究發現 93
第二節、政策建議 96
第三節、研究限制 100
第四節、研究建議 102
參考文獻 105
附錄 113		zh_TW
dc.format.extent 2411798 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G1062560341en_US
dc.subject (關鍵詞) 電子參與zh_TW
dc.subject (關鍵詞) 網站可用性zh_TW
dc.subject (關鍵詞) 資訊架構zh_TW
dc.subject (關鍵詞) 核能安全zh_TW
dc.subject (關鍵詞) 內容分析法zh_TW
dc.subject (關鍵詞) E-participationen_US
dc.subject (關鍵詞) Website usabilityen_US
dc.subject (關鍵詞) Information architectureen_US
dc.subject (關鍵詞) Nuclear energy securityen_US
dc.subject (關鍵詞) Content analysisen_US
dc.title (題名) 政府網站電子參與機制分析─以原能會及台電公司為例zh_TW
dc.title (題名) Analyzing e-participation mechanism of government websites: The case of Atomic Energy Council and Tai-Power Companyen_US
dc.type (資料類型) thesisen_US
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dc.identifier.doi (DOI) 10.6814/NCCU202000080en_US