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題名 An agility and agent-enabled e-services method: an international telecommunication example
作者 諶家蘭
Seng, Jia-Lang
周棟祥
Chou, Tung-Hsiang
貢獻者 會計系
關鍵詞 Intelligent multi-agent method ; e-Services ; Telecommunication services ; Operation support systems ; Agility
日期 2009-08
上傳時間 25-May-2020 15:39:12 (UTC+8)
摘要 The online services of B2B e-commerce have had to face a challenge resulting from the diverse services built on heterogeneous platforms that must work together in an integrated and seamless manner. Today, businesses have accumulated large numbers of online services that run and reside on a variety of environments. Furthermore, they have different workflows and operational support systems that need to interact with their legacy systems. The result has been chaotic and disruptive.
We developed a new framework, artifact, and performance model with which to address this problem. A multi-agent e-service system was developed to cope with dynamics and upheaval. We used a customer-centric viewpoint with supply chains both upstream and downstream. An implementation was performed to determine problems in its development. Two simple live case studies were conducted to illustrate the model`s feasibility and validity.
關聯 Information & Management (NSC A- Ranked Journal), Vol.46, No.6, pp.342-350
資料類型 期刊論文
DOI https://doi.org/10.1016/j.im.2009.05.006
dc.contributor 會計系
dc.creator (作者) 諶家蘭
dc.creator (作者) Seng, Jia-Lang
dc.creator (作者) 周棟祥
dc.creator (作者) Chou, Tung-Hsiang
dc.date (日期) 2009-08
dc.date.accessioned 25-May-2020 15:39:12 (UTC+8)-
dc.date.available 25-May-2020 15:39:12 (UTC+8)-
dc.date.issued (上傳時間) 25-May-2020 15:39:12 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/129767-
dc.description.abstract (摘要) The online services of B2B e-commerce have had to face a challenge resulting from the diverse services built on heterogeneous platforms that must work together in an integrated and seamless manner. Today, businesses have accumulated large numbers of online services that run and reside on a variety of environments. Furthermore, they have different workflows and operational support systems that need to interact with their legacy systems. The result has been chaotic and disruptive.
We developed a new framework, artifact, and performance model with which to address this problem. A multi-agent e-service system was developed to cope with dynamics and upheaval. We used a customer-centric viewpoint with supply chains both upstream and downstream. An implementation was performed to determine problems in its development. Two simple live case studies were conducted to illustrate the model`s feasibility and validity.
dc.format.extent 680926 bytes-
dc.format.mimetype application/pdf-
dc.relation (關聯) Information & Management (NSC A- Ranked Journal), Vol.46, No.6, pp.342-350
dc.subject (關鍵詞) Intelligent multi-agent method ; e-Services ; Telecommunication services ; Operation support systems ; Agility
dc.title (題名) An agility and agent-enabled e-services method: an international telecommunication example
dc.type (資料類型) 期刊論文
dc.identifier.doi (DOI) 10.1016/j.im.2009.05.006
dc.doi.uri (DOI) https://doi.org/10.1016/j.im.2009.05.006