學術產出-Periodical Articles
Article View/Open
Publication Export
-
題名 Features of online hospital appointment systems in Taiwan: a nationwide survey 作者 周麗芳
Chou, Li-Fang
Yang, Po-Chin
Chu, Feng-Yuan
Liu, Hao-Yen
Shih, Mei-Ju
Chen, Tzeng-Ji
Hwang, Shinn-Jang貢獻者 財政系 關鍵詞 appointments and schedules ; online systems ; outpatient clinics ; hospital ; Taiwan 日期 2019-01 上傳時間 2020-06-22 摘要 Background: In the Internet era, many web-based appointment systems for hospitals have been established to replace traditional systems. Our study aimed to highlight the features of online appointment systems for hospitals in Taiwan, where patients can visit outpatient departments without a referral. Methods: All hospitals online appointment systems were surveyed in October 2018. Features of first-visit registrations were analyzed and stratified according to the hospitals’ accreditation levels. Results: Of the 417 hospitals, 59.7% (249) had public online appointment systems. For first-visit patients, only 199 hospitals offered the option of making appointments online from 7 to 98 (mean 38.9) days prior to the appointment itself. Before appointments, 68 (34.2%) hospitals recommended specialties for patients to choose according to their symptoms, and only 11 (5.5%) had a function for sending messages to doctors. After appointments, 176 (88.4%) provided links to real-time monitoring of outpatient service progress. Conclusions: More than half of the hospitals in Taiwan have public online appointment systems. However, most of these systems simply fulfill the function of registration, and rarely take the opportunity to improve efficiency by gathering information regarding patients’ medical history or reasons for making the appointment. View Full-Text 關聯 International Journal of Environmental Research and Public Health, Vol.16, No.2, pp.171 資料類型 article DOI https://doi.org/10.3390/ijerph16020171 dc.contributor 財政系 dc.creator (作者) 周麗芳 dc.creator (作者) Chou, Li-Fang dc.creator (作者) Yang, Po-Chin dc.creator (作者) Chu, Feng-Yuan dc.creator (作者) Liu, Hao-Yen dc.creator (作者) Shih, Mei-Ju dc.creator (作者) Chen, Tzeng-Ji dc.creator (作者) Hwang, Shinn-Jang dc.date (日期) 2019-01 dc.date.accessioned 2020-06-22 - dc.date.available 2020-06-22 - dc.date.issued (上傳時間) 2020-06-22 - dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/130131 - dc.description.abstract (摘要) Background: In the Internet era, many web-based appointment systems for hospitals have been established to replace traditional systems. Our study aimed to highlight the features of online appointment systems for hospitals in Taiwan, where patients can visit outpatient departments without a referral. Methods: All hospitals online appointment systems were surveyed in October 2018. Features of first-visit registrations were analyzed and stratified according to the hospitals’ accreditation levels. Results: Of the 417 hospitals, 59.7% (249) had public online appointment systems. For first-visit patients, only 199 hospitals offered the option of making appointments online from 7 to 98 (mean 38.9) days prior to the appointment itself. Before appointments, 68 (34.2%) hospitals recommended specialties for patients to choose according to their symptoms, and only 11 (5.5%) had a function for sending messages to doctors. After appointments, 176 (88.4%) provided links to real-time monitoring of outpatient service progress. Conclusions: More than half of the hospitals in Taiwan have public online appointment systems. However, most of these systems simply fulfill the function of registration, and rarely take the opportunity to improve efficiency by gathering information regarding patients’ medical history or reasons for making the appointment. View Full-Text dc.format.extent 103 bytes - dc.format.mimetype text/html - dc.relation (關聯) International Journal of Environmental Research and Public Health, Vol.16, No.2, pp.171 dc.subject (關鍵詞) appointments and schedules ; online systems ; outpatient clinics ; hospital ; Taiwan dc.title (題名) Features of online hospital appointment systems in Taiwan: a nationwide survey dc.type (資料類型) article dc.identifier.doi (DOI) 10.3390/ijerph16020171 dc.doi.uri (DOI) https://doi.org/10.3390/ijerph16020171
