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題名 作業價值管理(AVM)對通路管理之影響:以Y進口保養品代理商為例
The Impact of Activity Value Management on Channel Management—The Case Study of a Trading Import Company Y
作者 李昀
Li, Yun
貢獻者 吳安妮
Wu, Anne
李昀
Li, Yun
關鍵詞 作業價值管理
通路管理
虛實通路利潤管理
Activity Value Management
Online To Offline
Channel Management
Channel Profit Management
日期 2020
上傳時間 3-Aug-2020 17:29:56 (UTC+8)
摘要 通路為產品從製造出來到交付到最終消費者手中的流通路徑和管道,通路成員的篩選、彼此間的合作方式、不同通路之產品區隔等通路決策皆為影響企業獲利之關鍵因素。但是隨著科技發展、市場競爭日益激烈,消費者同時在線上通路的電商平台或是線下通路的百貨零售和超市進行消費,企業面臨更複雜的通路決策。傳統報表資訊甚難使企業做出對的通路管理決策。作業價值管理系統(Activity Value Management)可將收入、成本及利潤等「結果」資訊,與時間、品質及產能等「原因」資訊結合一體,產生「因果關係」整合之資訊,補足現行通路管理之缺口,作為企業管理階層從事管理決策之依據。
本研究擬以國內某進口保養品代理商作為研究對象,探討如何將作業價值管理與通路管理相結合,計算出通路顧客和產品對企業價值創造的淨貢獻。同時,藉由分析作業價值管理提供之攸關資訊,探討作業價值管理系統對個案公司之通路管理產生之影響及效益。
本研究結果發現,作業價值管理幫助個案公司提早發現營運問題,並能利用正確客觀的數字檢視及重新擬定有價值的通路策略,包括選擇適當的通路、提升產品通路的獲利、改變通路管理人員的行為以及提升組織整體的經營績效。
A distribution channel is a chain of businesses or intermediaries through which a good or service passes until it reaches the final buyer or the end consumer. The success of channel management relies on strategic alliance or contract between channel members that enable a producer of a given product or service to access markets and provide value to consumers through collaboration. However, rapid technology development and changing dynamic of competition have a profound affect on the consumer shopping behavior, both online shopping and in store shopping, driving the complexity of business channel management. Activity Value Management (AVM) serves as a powerful technique for managing the organization better. It can combine information such as time, quality and capacity with revenue, cost and profit in a systematic way. The distinctive feature of AVM is its focus on activity as core fundamental cost object, generating more accurate and meaningful information for channel-related decision-making.
Therefore, this study investigates the implementation of AVM at a trading import company. The key issues underlying this study are how AVM can be successfully implemented in the case company and how AVM information can be used effectively to support its channel management decision.
The findings of this study highlighted that AVM has successfully created value in case company’s working practices and processes. The most important is, the case company now has better channel decision-making which includes the selection of appropriate channels, the increasing profit of products sales in different channels, the changes in channel employee’s behavior and the enhancement of overall business performance.
參考文獻 一、中文文獻部分
樊祖燁、 劉芳梅、丁中得,2012,網路互動性、口碑效果對忠誠度之影響—以 社群網站為例,育達科大學報,第32期:P157—174 。
吳安妮,2015,管理會計技術商品化:以ABC為核心之作業價值管理系統(AVMS)為例,會計研究月刊,第359期:20-24。
吳安妮,2019,企業策略的終極答案:用「作業價值管理AVM」破除成本迷思
掌握正確因果關係,做對決策賺到「管理財」。
吳安妮,2018,AVM誕生:以管理創新提升獲利,哈佛商業評論,2018年7月
號(使命感:高績效秘密武器)。
鄭惠之,2006,不景氣下的競爭力-運用ABC落實策略、改善流程、提昇獲利!,會計研究月刊,第246期。
羅伯.柯普朗、羅賓.庫柏,2012,成本與效應:以整合性成本制度提升獲利與績效。
經濟部工業技術研究院,賣場商化協銷服務支援需求與加值功能分析報告。
張益紳,邱鈺珊,2018,CRM 系列 - 淺談經銷商該如何管理?,勤業眾信通訊 2018年6月號:P20—22。
張筱祺,2017,從營運模式看蝦皮購物之影響。
勤業眾信聯合會計師事務所,2020,2020零售力量與趨勢展望預測報告。
陳芃諭,2013,配銷通路上通路商之功能及關係維持。
Tony 陳,2018,台灣電商平台比較整理-平台排名與費用比較。
盧冠諭,2018,企業接班制度發展趨勢與挑戰,產業人才發展資訊網電子報。
黃季蓁,2018,電視購物好像很好賣?我該加入嗎,由你選數位媒體顧問媒合平台。
王海龍,2019,不管理決策,等於沒管理企業:P30—49。
小星兒,2019,分享醫美、美妝保養心得居然會觸法?小心醫療法讓你罰到吃手手。

二、英文文獻部分
Ruiliang Yan. 2008 . Pricing strategies for company with mixed online and traditional retailing distribution markets. Journal of Product & Brand Management17(1):48-56.
Thomas T. Nagel and Reed K. Holden. 2002. The Strategy and Tactics of Pricing: A Guide to Profitable Decision Making. Journal of Revenue & Pricing
Management1(3): 286-287
Bearden, W. O., & Etzel, M. J. 1982. Reference Group Influence on Product and Brand. Purchase Decisions. Journal of Consumer Research 9:183-194.
Stern., El-Ansary. 2001. Management in Marketing Channels.
Hau L. Lee,2004. The Triple-A Supply Chain. Harvard Business Review.
Robin Cooper and Robert S. Kaplan. 1992. Activity-Based Systems: Measuring the Costs of Resource Usage. Accounting Horizons.
Robin Cooper and Robert S. Kaplan,1991. Profit Priorities from Activity-Based Costing. Harvard Business Review.
Robin Cooper and Robert S. Kaplan,1998. Measure Costs Right: Make the Right. Decisions. Harvard Business Review.
John A, Quelch, David Kenny. 1994. Extend Profits, Not Product Lines. Harvard. Business Review 72(5):153–160.
Coughlan AT, Anderson E, Stern LW, El-Ansary A. 2001. Marketing Channels.
Rowland T. Moriarty and Ursula Moran. 1990. Managing Hybrid Marketing Systems. Harvard Business Review Nov-Dec :146.
Ojasalo,K. 2000.Service Productivity : Toward a Conceptualisation of the. Transformation of Inputs into Customer Value in Services. Swedish School of Economics and Business Administration, Working Paper No.419.
描述 碩士
國立政治大學
會計學系
107353101
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107353101
資料類型 thesis
dc.contributor.advisor 吳安妮zh_TW
dc.contributor.advisor Wu, Anneen_US
dc.contributor.author (Authors) 李昀zh_TW
dc.contributor.author (Authors) Li, Yunen_US
dc.creator (作者) 李昀zh_TW
dc.creator (作者) Li, Yunen_US
dc.date (日期) 2020en_US
dc.date.accessioned 3-Aug-2020 17:29:56 (UTC+8)-
dc.date.available 3-Aug-2020 17:29:56 (UTC+8)-
dc.date.issued (上傳時間) 3-Aug-2020 17:29:56 (UTC+8)-
dc.identifier (Other Identifiers) G0107353101en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/130948-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 會計學系zh_TW
dc.description (描述) 107353101zh_TW
dc.description.abstract (摘要) 通路為產品從製造出來到交付到最終消費者手中的流通路徑和管道,通路成員的篩選、彼此間的合作方式、不同通路之產品區隔等通路決策皆為影響企業獲利之關鍵因素。但是隨著科技發展、市場競爭日益激烈,消費者同時在線上通路的電商平台或是線下通路的百貨零售和超市進行消費,企業面臨更複雜的通路決策。傳統報表資訊甚難使企業做出對的通路管理決策。作業價值管理系統(Activity Value Management)可將收入、成本及利潤等「結果」資訊,與時間、品質及產能等「原因」資訊結合一體,產生「因果關係」整合之資訊,補足現行通路管理之缺口,作為企業管理階層從事管理決策之依據。
本研究擬以國內某進口保養品代理商作為研究對象,探討如何將作業價值管理與通路管理相結合,計算出通路顧客和產品對企業價值創造的淨貢獻。同時,藉由分析作業價值管理提供之攸關資訊,探討作業價值管理系統對個案公司之通路管理產生之影響及效益。
本研究結果發現,作業價值管理幫助個案公司提早發現營運問題,並能利用正確客觀的數字檢視及重新擬定有價值的通路策略,包括選擇適當的通路、提升產品通路的獲利、改變通路管理人員的行為以及提升組織整體的經營績效。
zh_TW
dc.description.abstract (摘要) A distribution channel is a chain of businesses or intermediaries through which a good or service passes until it reaches the final buyer or the end consumer. The success of channel management relies on strategic alliance or contract between channel members that enable a producer of a given product or service to access markets and provide value to consumers through collaboration. However, rapid technology development and changing dynamic of competition have a profound affect on the consumer shopping behavior, both online shopping and in store shopping, driving the complexity of business channel management. Activity Value Management (AVM) serves as a powerful technique for managing the organization better. It can combine information such as time, quality and capacity with revenue, cost and profit in a systematic way. The distinctive feature of AVM is its focus on activity as core fundamental cost object, generating more accurate and meaningful information for channel-related decision-making.
Therefore, this study investigates the implementation of AVM at a trading import company. The key issues underlying this study are how AVM can be successfully implemented in the case company and how AVM information can be used effectively to support its channel management decision.
The findings of this study highlighted that AVM has successfully created value in case company’s working practices and processes. The most important is, the case company now has better channel decision-making which includes the selection of appropriate channels, the increasing profit of products sales in different channels, the changes in channel employee’s behavior and the enhancement of overall business performance.
en_US
dc.description.tableofcontents 第壹章、緒論 .............................................. 1
第一節、研究動機與目的 ...................................... 1
第二節、研究問題 ........................................... 2
第三節、研究架構 ........................................... 3
第貳章、文獻探討 ........................................... 5
第一節、通路管理之相關文獻 .................................. 5
第二節、作業價值管理之相關文獻 ............................. 10
第三節、作業價值管理與通路管理的關係之相關文獻 ............. 15
第四節、研究延伸 ......................................... 18
第參章、研究方法 ......................................... 21
第一節、個案研究法 ....................................... 21
第二節、研究流程 ........................................ 22
第三節、資料來源與蒐集過程 ................................. 23
第肆章、個案公司介紹 ...................................... 25
第一節、產業介紹 ......................................... 25
第二節、個案公司介紹 ...................................... 26
第伍章、作業價值管理下通路成本及利潤資訊之產生:設計面 ...... 28
第一節、導入AVM前個案公司之通路管理情況與問題 ............. 28
第二節、作業價值管理之設計及步驟......................... 31
第三節、作業價值管理對通路管理之影響 ....................... 49
第陸章、結論與建議....................................... 72
第一節、研究結論 ........................................ 72
第二節、研究限制 ........................................ 75
第三節、研究建議 ........................................ 76
參考文獻 ............................................... 77
zh_TW
dc.format.extent 2285961 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107353101en_US
dc.subject (關鍵詞) 作業價值管理zh_TW
dc.subject (關鍵詞) 通路管理zh_TW
dc.subject (關鍵詞) 虛實通路利潤管理zh_TW
dc.subject (關鍵詞) Activity Value Managementen_US
dc.subject (關鍵詞) Online To Offlineen_US
dc.subject (關鍵詞) Channel Managementen_US
dc.subject (關鍵詞) Channel Profit Managementen_US
dc.title (題名) 作業價值管理(AVM)對通路管理之影響:以Y進口保養品代理商為例zh_TW
dc.title (題名) The Impact of Activity Value Management on Channel Management—The Case Study of a Trading Import Company Yen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 一、中文文獻部分
樊祖燁、 劉芳梅、丁中得,2012,網路互動性、口碑效果對忠誠度之影響—以 社群網站為例,育達科大學報,第32期:P157—174 。
吳安妮,2015,管理會計技術商品化:以ABC為核心之作業價值管理系統(AVMS)為例,會計研究月刊,第359期:20-24。
吳安妮,2019,企業策略的終極答案:用「作業價值管理AVM」破除成本迷思
掌握正確因果關係,做對決策賺到「管理財」。
吳安妮,2018,AVM誕生:以管理創新提升獲利,哈佛商業評論,2018年7月
號(使命感:高績效秘密武器)。
鄭惠之,2006,不景氣下的競爭力-運用ABC落實策略、改善流程、提昇獲利!,會計研究月刊,第246期。
羅伯.柯普朗、羅賓.庫柏,2012,成本與效應:以整合性成本制度提升獲利與績效。
經濟部工業技術研究院,賣場商化協銷服務支援需求與加值功能分析報告。
張益紳,邱鈺珊,2018,CRM 系列 - 淺談經銷商該如何管理?,勤業眾信通訊 2018年6月號:P20—22。
張筱祺,2017,從營運模式看蝦皮購物之影響。
勤業眾信聯合會計師事務所,2020,2020零售力量與趨勢展望預測報告。
陳芃諭,2013,配銷通路上通路商之功能及關係維持。
Tony 陳,2018,台灣電商平台比較整理-平台排名與費用比較。
盧冠諭,2018,企業接班制度發展趨勢與挑戰,產業人才發展資訊網電子報。
黃季蓁,2018,電視購物好像很好賣?我該加入嗎,由你選數位媒體顧問媒合平台。
王海龍,2019,不管理決策,等於沒管理企業:P30—49。
小星兒,2019,分享醫美、美妝保養心得居然會觸法?小心醫療法讓你罰到吃手手。

二、英文文獻部分
Ruiliang Yan. 2008 . Pricing strategies for company with mixed online and traditional retailing distribution markets. Journal of Product & Brand Management17(1):48-56.
Thomas T. Nagel and Reed K. Holden. 2002. The Strategy and Tactics of Pricing: A Guide to Profitable Decision Making. Journal of Revenue & Pricing
Management1(3): 286-287
Bearden, W. O., & Etzel, M. J. 1982. Reference Group Influence on Product and Brand. Purchase Decisions. Journal of Consumer Research 9:183-194.
Stern., El-Ansary. 2001. Management in Marketing Channels.
Hau L. Lee,2004. The Triple-A Supply Chain. Harvard Business Review.
Robin Cooper and Robert S. Kaplan. 1992. Activity-Based Systems: Measuring the Costs of Resource Usage. Accounting Horizons.
Robin Cooper and Robert S. Kaplan,1991. Profit Priorities from Activity-Based Costing. Harvard Business Review.
Robin Cooper and Robert S. Kaplan,1998. Measure Costs Right: Make the Right. Decisions. Harvard Business Review.
John A, Quelch, David Kenny. 1994. Extend Profits, Not Product Lines. Harvard. Business Review 72(5):153–160.
Coughlan AT, Anderson E, Stern LW, El-Ansary A. 2001. Marketing Channels.
Rowland T. Moriarty and Ursula Moran. 1990. Managing Hybrid Marketing Systems. Harvard Business Review Nov-Dec :146.
Ojasalo,K. 2000.Service Productivity : Toward a Conceptualisation of the. Transformation of Inputs into Customer Value in Services. Swedish School of Economics and Business Administration, Working Paper No.419.
zh_TW
dc.identifier.doi (DOI) 10.6814/NCCU202000690en_US