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題名 企業導入工業4.0平台生態系之探索性研究
An Exploratory Study on Enterprises Implementing the Ecosystem of Industry 4.0 Platform
作者 林祐毅
Lin, Yu-Yi
貢獻者 洪為璽
Hung, Wei-Hsi
林祐毅
Lin, Yu-Yi
關鍵詞 平台即服務
工業4.0
科技接受
調適結構理論
持續使用
Platform as a Service (PaaS)
Industry 4.0
Technology Acceptance
Adaptive Structuration Theory
Continuous use
日期 2020
上傳時間 3-Aug-2020 17:36:36 (UTC+8)
摘要 近年來全球工業聯網的應用急速成長,但是對於中小企業而言,工業物聯網的採用與導入成本相對較高,因此許多企業會選擇採用Platform as a Service (PaaS)的服務模式來降低成本。本研究透過與W公司PaaS平台合作,研究探討組織在面對此種平台時,與傳統單純導入系統的研究區別,找出其潛在的接受導入、組織調適過程及持續使用因素。本研究透過文獻回顧以及深度訪談來調查,企業組織在PaaS平台下所面臨的三個階段,依據其進入平台時間分為進入前期的接受導入、組織調適過程與後期持續使用,透過質性研究方式,邀請W公司PaaS平台廠商進行深度訪談,並藉由紮根理論將訪談內容彙整與編碼,歸納出主要因素,並透過訪談內容,建立平台初期接受導入與後期持續使用模型,來分析企業組織對於PaaS平台的各階段相關影響因素以及其關係。
本研究結果根據訪談結果分析,歸納出初期接受導入模型及後期持續使用模型,一、初期接受導入模型:藉由TOE科技接受模式分析且根據訪談資料分析歸納,接受導入前因會受到科技(產品特性、產品廠商特性)、組織(企業需求、成本考量、內部參與、應用成效、管理壓力、使用習慣)、環境(合作夥伴、政府政策、競爭優勢、案例參考)三大構面及調節變數(程式能力、組織規模、市場趨勢)所影響。二、後期持續使用模型:透過調適結構理論分析與訪談資料歸納,企業組織會因產品提供之功能及服務,導致組織產生組織調適之過程(人員變異、組織調整),改變組織績效,進而持續使用W公司PaaS平台。
In recent years, the application of the global industrial networking has grown rapidly. However, for small and medium-sized enterprises, the costs of adoption and introduction to Industrial Internet of Things are relatively high. Thus, many enterprises would prefer to adopt the Platform as a Service (PaaS) model to reduce costs.
This study cooperated with PaaS platform built by W company, to explore the differences between the platform and traditional imported systems during adoption and introduction. Also, finding out their potential factors of acceptance implement, organization adaptation process and continued use factors. This study will investigate through literature review and interviews. The situations while adopting and introducing PaaS platform to the organization are divided into three phases: early acceptance implement, organization adaptation process, and continuous use. The phases are based on the time when they entered the platform.
In terms of research methods, in-depth interviews were conducted with PaaS platform vendors. The interview data were then summarized through grounded theory and concluded into main factors that affect the adoption, implementation, and adaptation of PaaS platform. The content of the interviews were then analyzed to set up the two theoretical models used in this study, which were the initial adoption model and the later continuous use model. Finally, the models were then applied to investigate the factors that influence adoption of PaaS platform and the relationship between the factors at various stage of implementation.
According to the result analysis of the interviews, this study summarized the research data into two models: the initial adoption model and the later continuous use model. 1) The initial adoption model was modified from the technology-organization-environment (TOE) framework on the basis of interview data. There are three major aspects that affect the technology of an organization. Firstly, the technology perspective includes product characteristics and product manufacturer characteristics. Secondly, the organization perspective includes enterprise needs, cost, internal participation, effectiveness, management pressure, and usage habits. Thirdly, the environment perspective includes partners, government policies, competitive advantages, and case references. Finally, the moderator variables of this model includes program capabilities, organization size and market trends. 2) The continuous use model was in accordance with the adaptive structuration theory (AST) and the conclusion obtained from the interview data. Due to the functions and services provided by products, enterprises will face adaption process such as employee variation or organizational adjustment. Organizations will subsequently improve their organizational performance, and thus continuing to use the PaaS platform of W company.
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描述 碩士
國立政治大學
資訊管理學系
107356031
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107356031
資料類型 thesis
dc.contributor.advisor 洪為璽zh_TW
dc.contributor.advisor Hung, Wei-Hsien_US
dc.contributor.author (Authors) 林祐毅zh_TW
dc.contributor.author (Authors) Lin, Yu-Yien_US
dc.creator (作者) 林祐毅zh_TW
dc.creator (作者) Lin, Yu-Yien_US
dc.date (日期) 2020en_US
dc.date.accessioned 3-Aug-2020 17:36:36 (UTC+8)-
dc.date.available 3-Aug-2020 17:36:36 (UTC+8)-
dc.date.issued (上傳時間) 3-Aug-2020 17:36:36 (UTC+8)-
dc.identifier (Other Identifiers) G0107356031en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/130982-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理學系zh_TW
dc.description (描述) 107356031zh_TW
dc.description.abstract (摘要) 近年來全球工業聯網的應用急速成長,但是對於中小企業而言,工業物聯網的採用與導入成本相對較高,因此許多企業會選擇採用Platform as a Service (PaaS)的服務模式來降低成本。本研究透過與W公司PaaS平台合作,研究探討組織在面對此種平台時,與傳統單純導入系統的研究區別,找出其潛在的接受導入、組織調適過程及持續使用因素。本研究透過文獻回顧以及深度訪談來調查,企業組織在PaaS平台下所面臨的三個階段,依據其進入平台時間分為進入前期的接受導入、組織調適過程與後期持續使用,透過質性研究方式,邀請W公司PaaS平台廠商進行深度訪談,並藉由紮根理論將訪談內容彙整與編碼,歸納出主要因素,並透過訪談內容,建立平台初期接受導入與後期持續使用模型,來分析企業組織對於PaaS平台的各階段相關影響因素以及其關係。
本研究結果根據訪談結果分析,歸納出初期接受導入模型及後期持續使用模型,一、初期接受導入模型:藉由TOE科技接受模式分析且根據訪談資料分析歸納,接受導入前因會受到科技(產品特性、產品廠商特性)、組織(企業需求、成本考量、內部參與、應用成效、管理壓力、使用習慣)、環境(合作夥伴、政府政策、競爭優勢、案例參考)三大構面及調節變數(程式能力、組織規模、市場趨勢)所影響。二、後期持續使用模型:透過調適結構理論分析與訪談資料歸納,企業組織會因產品提供之功能及服務,導致組織產生組織調適之過程(人員變異、組織調整),改變組織績效,進而持續使用W公司PaaS平台。
zh_TW
dc.description.abstract (摘要) In recent years, the application of the global industrial networking has grown rapidly. However, for small and medium-sized enterprises, the costs of adoption and introduction to Industrial Internet of Things are relatively high. Thus, many enterprises would prefer to adopt the Platform as a Service (PaaS) model to reduce costs.
This study cooperated with PaaS platform built by W company, to explore the differences between the platform and traditional imported systems during adoption and introduction. Also, finding out their potential factors of acceptance implement, organization adaptation process and continued use factors. This study will investigate through literature review and interviews. The situations while adopting and introducing PaaS platform to the organization are divided into three phases: early acceptance implement, organization adaptation process, and continuous use. The phases are based on the time when they entered the platform.
In terms of research methods, in-depth interviews were conducted with PaaS platform vendors. The interview data were then summarized through grounded theory and concluded into main factors that affect the adoption, implementation, and adaptation of PaaS platform. The content of the interviews were then analyzed to set up the two theoretical models used in this study, which were the initial adoption model and the later continuous use model. Finally, the models were then applied to investigate the factors that influence adoption of PaaS platform and the relationship between the factors at various stage of implementation.
According to the result analysis of the interviews, this study summarized the research data into two models: the initial adoption model and the later continuous use model. 1) The initial adoption model was modified from the technology-organization-environment (TOE) framework on the basis of interview data. There are three major aspects that affect the technology of an organization. Firstly, the technology perspective includes product characteristics and product manufacturer characteristics. Secondly, the organization perspective includes enterprise needs, cost, internal participation, effectiveness, management pressure, and usage habits. Thirdly, the environment perspective includes partners, government policies, competitive advantages, and case references. Finally, the moderator variables of this model includes program capabilities, organization size and market trends. 2) The continuous use model was in accordance with the adaptive structuration theory (AST) and the conclusion obtained from the interview data. Due to the functions and services provided by products, enterprises will face adaption process such as employee variation or organizational adjustment. Organizations will subsequently improve their organizational performance, and thus continuing to use the PaaS platform of W company.
en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 8
第三節 研究流程 8
第二章 文獻探討 9
第一節 工業4.0 9
第二節 科技與企業平台 11
第三節 商業生態系統 13
第四節 雲端服務接受 15
第五節 TOE科技接受模式 19
第六節 企業平台導入 21
第七節 AST調適結構理論 22
第八節 系統持續使用 26
第三章 研究方法 28
第一節 研究概念 28
第二節 研究流程與架構 28
第三節 個案研究設計 30
第四節 詳細研究進行步驟 31
第五節 資料蒐集來源 34
第四章 個案結果 39
第一節 A個案公司 39
第二節 B個案公司 44
第三節 C個案公司 49
第四節 D個案公司 52
第五節 E個案公司 56
第六節 接受與導入前因統整 61
第七節 組織調適過程統整 65
第八節 持續使用關鍵因素統整 70
第五章 分析與討論 74
第一節 初期接受導入模型 74
第二節 後期持續使用模型 77
第六章 結論與建議 81
第一節 研究結論 81
第二節 研究貢獻 83
第三節 研究限制與建議 85
第七章 文獻參考 86
第一節 中文部分 86
第二節 英文部分 87
附錄一 訪談大綱 98
附錄二 編碼索引表 102


表目錄
表 1 訪談對象列表 32
表 2 接受導入前因統整-企業需求構面 62
表 3 接受導入前因統整-產品特性構面 62
表 4 接受導入前因統整-產品廠商構面 63
表 5 接受導入前因統整-內部因素考量構面 63
表 6 接受導入前因統整-外部因素考量構面 64
表 7 接受導入前因核心主題 64
表 8 組織調適過程統整-員工調適構面 65
表 9 組織調適過程統整-組織原有資源改變構面 66
表 10 組織調適過程統整-組織架構調整構面 66
表 11 組織調適過程統整-組織政策修正構面 67
表 12 組織調適過程統整-維護及備援事項構面 67
表 13 組織調適過程統整-差異事件構面 69
表 14 組織調適過程核心主題 69
表 15 持續使用關鍵因素統整-產品功能構面 70
表 16 持續使用關鍵因素統整-產品服務構面 71
表 17 持續使用關鍵因素統整-組織績效構面 72
表 18 持續使用關鍵因素核心主題 73

圖目錄
圖 1 W公司PaaS平台架構圖-1 4
圖 2 W公司PaaS平台架構圖-2 4
圖 3 研究流程圖 8
圖 4 Stages of Industrial Development 9
圖 5 Industry 4.0 Components 10
圖 6 CPS 5C架構圖 10
圖 7 平台生態系統組成圖 13
圖 8 結構化理論基本模式 23
圖 9 調適結構理論基本模式 24
圖 10 調適結構理論(AST)模式 25
圖 11 研究架構圖 28
圖 12 質性訪談流程圖 29
圖 13 研究設計類型 31
圖 14 初期接受導入模型 74
圖 15 後期持續使用模型 77
zh_TW
dc.format.extent 3726923 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107356031en_US
dc.subject (關鍵詞) 平台即服務zh_TW
dc.subject (關鍵詞) 工業4.0zh_TW
dc.subject (關鍵詞) 科技接受zh_TW
dc.subject (關鍵詞) 調適結構理論zh_TW
dc.subject (關鍵詞) 持續使用zh_TW
dc.subject (關鍵詞) Platform as a Service (PaaS)en_US
dc.subject (關鍵詞) Industry 4.0en_US
dc.subject (關鍵詞) Technology Acceptanceen_US
dc.subject (關鍵詞) Adaptive Structuration Theoryen_US
dc.subject (關鍵詞) Continuous useen_US
dc.title (題名) 企業導入工業4.0平台生態系之探索性研究zh_TW
dc.title (題名) An Exploratory Study on Enterprises Implementing the Ecosystem of Industry 4.0 Platformen_US
dc.type (資料類型) thesisen_US
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dc.identifier.doi (DOI) 10.6814/NCCU202000882en_US