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題名 以使用者為中心之物聯網平台介面設計與研究-以車輛租賃業為例
Interface Design for Vehicle Leasing Industry as an Example of User-Centered Design for IoT Platform作者 劉佩姍
Liu, Pei-Shan貢獻者 陳宜秀<br>陳恭
Chen, Yi-hsiu<br>Chen, Kung
劉佩姍
Liu, Pei-Shan關鍵詞 物聯網平台
介面設計
以使用者為中心
情境感知
脈絡訪查日期 2020 上傳時間 2-Sep-2020 13:07:55 (UTC+8) 摘要 根據Gartner預測，到2020年時將有250億個裝置連網，每年帶來2.9兆美元的 市場，而在服務建置方面，與物聯網有關的產品與服務供應商將創造出超過 3,000億美元的邊際收益。隨著未來5G佈局與物聯網蓬勃興起，物聯網技術已成 為傳統產業數位轉型的關鍵。然而如今物聯網尚未被廣泛應用的原因可以依據四個構面探討，分別為物 聯網平台、網路連接、商業模式與殺手級應用(Killer Application)。針對物聯 網平台，其設計過程將牽涉使用者介面(User Interface，UI)與使用者經驗 (User Experience，UX)的設計，而透過物聯網蒐集到的數據該如何呈現與分 析，也是物聯網平台設計的關鍵。本研究在廣泛的物聯網應用中選定時下政府與民間皆積極在解決交通議題 有關的車輛租賃業為研究場域，欲以使用者為中心的角度探討如何設計物聯網 平台介面，最後透過實際案例研究、設計與測試，提出針對物聯網平台介面的 設計準則。 參考文獻 黃彥鈞. (2019). WeMo Scooter 三週年，目標 2020 投車量破萬會員數翻倍.劉建志. (2016). 物聯網的潛力與挑戰. 經濟前瞻(168), 37-43.Abras, C., Maloney-Krichmar, D., & Preece, J. (2004). User-centered design. Bainbridge, W. Encyclopedia of Human-Computer Interaction. Thousand Oaks: Sage Publications, 37(4), 445-456.Analytics, I. (2015). IoT Platforms The central backbone for the Internet of Things. Retrieved at October, 24, 2018.Anderson, J., McRee, J., & Wilson, R. (2010). Effective UI: The art of building great user experience in software: " O`Reilly Media, Inc.".Banafa, A. (2016). IoT Standardization and Implementation Challenges.Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service blueprinting: a practical technique for service innovation. California management review, 50(3), 66-94.Botsman, R., & Rogers, R. (2010). What’s mine is yours. The rise of collaborative consumption.Edwards, E., & Kasik, D. (1974). User experience with the CYBER graphics terminal. Proceedings of VIM-21, 284-286.Endsley, M. R. (1988). Situation awareness global assessment technique (SAGAT). Paper presented at the Proceedings of the IEEE 1988 national aerospace and electronics conference.Endsley, M. R. (1995). Toward a Theory of Situation Awareness in. HUMAN FACTORS, 37(1), 32-64.Endsley, M. R. (2001). Designing for situation awareness in complex systems. Paper presented at the Proceedings of the Second International Workshop on symbiosis of humans, artifacts and environment.Endsley, M. R., & Connors, E. S. (2008). Situation awareness: State of the art. Paper presented at the 2008 IEEE Power and Energy Society General Meeting- Conversion and Delivery of Electrical Energy in the 21st Century.Endsley, M. R., & Garland, D. J. (2000). Situation awareness analysis and measurement: CRC Press.ETSI. (2010). Machine-to-Machine Communications (M2M). In M2M Service Requirements (Vol. TS 102 689 V1.1.1).Forlizzi, J., & Battarbee, K. (2004). Understanding experience in interactive systems. Paper presented at the Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques, Cambridge, MA, USA. https://doi.org/10.1145/1013115.1013152Garrett, J. (2010). The Elements of User Experience: User-Centered Design for the Web and Beyond.Gratner. (2015). Gartner Says By 2020, a Quarter Billion Connected Vehicles Will Enable New In-Vehicle Services and Automated Driving Capabilities. Retrieved from Gartner Inc.: https://www.gartner.com/en/newsroom/press- releases/2015-01-26-gartner-says-by-2020-a-quarter-billion-connected- vehicles-will-enable-new-in-vehicle-services-and-automated-driving- capabilitiesHassenzahl, M. (2003). The Thing and I: Understanding the relationship between the user and the product, Blythe, MA, Monk, AF, Overbeeke, K. & Wright, P.(eds) Funology: From Usability to Enjoyment. In: Kluwer Academic Publishers Netherlands.Hassenzahl, M., Law, E. L.-C., & Hvannberg, E. T. (2006). User Experience-Towards a unified view. Ux Ws Nordichi, 6, 1-3.Hassenzahl, M., & Tractinsky, N. (2006). User experience - a research agenda. Behaviour & Information Technology, 25(2), 91-97. doi:10.1080/ 01449290500330331Holtzblatt, K., & Beyer, H. (1997). Contextual design: defining customer-centered systems: Elsevier.Hudson, W. (2000). User-Centered Survey Results email posting to CHI-WEB@ ACM. ORG, May, 3, 2000.IEEE. (2015). Towards a Definition of the Internet of Things (IoT). In. IEEE Internet Initiative.Irena Pletikosa Cvijikj, F. M. (2011). The Toolkit Approach for End-user Participation in the Internet of ThingsISO13407. (1999). 13407: Human-centred design processes for interactive systems. Geneva: ISO.ISO. (2010). 9241-210: 2010. Ergonomics of human system interaction-Part 210: Human-centred design for interactive systems (formerly known as 13407). International Standardization Organization (ISO). Switzerland.ITU. (2012). ITU-T Y.4000/Y.2060. In.Jokela, T., Iivari, N., Matero, J., & Karukka, M. (2003). The standard of user-centereddesign and the standard definition of usability: analyzing ISO 13407 against ISO 9241-11. Paper presented at the Proceedings of the Latin American conference on Human-computer interaction.Knemeyer, D., & Svoboda, E. (2007). User experience-UX. Retrieved from Interaction-Design. org website: http://www. interaction-design. org/ encyclopedia/user_experience_or_ux. html.Lazar, J., Feng, J. H., & Hochheiser, H. (2017). Research methods in human-computer interaction: Morgan Kaufmann.Mazhelis, O., & Tyrväinen, P. (2014). A framework for evaluating Internet-of-Things platforms: Application provider viewpoint. Paper presented at the 2014 IEEE World Forum on Internet of Things (WF-IoT).Mineraud, J., Mazhelis, O., Su, X., & Tarkoma, S. (2016). A gap analysis of Internet- of-Things platforms. Computer Communications, 89, 5-16.Nakhuva, B., & Champaneria, T. (2015). Study of Various Internet of Things Platforms. International Journal of Computer Science & Engineering Survey, 6, 61-74. doi:10.5121/ijcses.2015.6605Nielsen, J. (1994). Usability engineering: Morgan Kaufmann.Nielsen, J. (2005). Ten usability heuristics. In.Norman, D. (2013). The design of everyday things: Revised and expanded edition:Basic books.Norman, D. A. (2004). Emotional design: Why we love (or hate) everyday things:Basic Civitas Books.Norman, D. A., & Draper, S. W. (1986). User centered system design: Newperspectives on human-computer interaction: CRC Press.Ong, J. (2014). Google’s Nest acquires home automation hub Revolv. Retrieved from https://thenextweb.com/google/2014/10/24/googles-nest-acquires-home- automation-hub-revolv/Perwej, D. Y., Haq, K., Parwej, D. F., & M, M. (2019). The Internet of Things (IoT) and its Application Domains. International Journal of Computer Applications, 182, 36-49. doi:10.5120/ijca2019918763Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard business review, 92(11), 64-88.Rifkin, J. (2014). The zero marginal cost society: The internet of things, the collaborative commons, and the eclipse of capitalism: St. Martin`s Press.Rubin, J. (1994). Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests.Schmitt, B. (1999). Experiential marketing. Journal of marketing management, 15(1- 3), 53-67.Shneiderman, B., & Plaisant, C. (2010). Designing the user interface: strategies for effective human-computer interaction: Pearson Education India.Shostack, G. L., 1984, Designing services that deliver, Harvard Business Review, 62(1), 133-139.Shostack, G. L. (1992). Understanding services through blueprinting. Advances in services marketing and management, 1(1), 75-90.Sonnenwald, D. H., Maglaughlin, K. L., & Whitton, M. C. (2004). Designing to support situation awareness across distances: an example from a scientific collaboratory. Information processing & management, 40(6), 989-1011.Sruthi, M., & Kavitha, B. (2016). A Survey on IoT Platform. International Journal of Scientific Research and Modern Education (IJSRME), ISSN (online), 2455- 5630.Uckelmann, D., Harrison, M., & Michahelles, F. (2011). An Architectural Approach Towards the Future Internet of Things. In Architecting the Internet of Things (pp. 1-24). Berlin, Heidelberg: Springer Berlin Heidelberg.Vidulich, M., Dominguez, C., Vogel, E., & McMillan, G. (1994). Situation awareness: Papers and annotated bibliography. Retrieved fromVredenburg, K. (1999). Increasing ease of use. Communications of the ACM, 42(5), 67-71.Vredenburg, K., Mao, J.-Y., Smith, P. W., & Carey, T. (2002). A survey of user- centered design practice. Paper presented at the Proceedings of the SIGCHI conference on Human factors in computing systems.Witchalls, C., & Chambers, J. (2013). The internet of things business index: A quiet revolution gathers pace. The Economist Intelligence Unit, 58-66.Zhou, H. (2013). The internet of things in the cloud : a middleware perspective. Retrieved from http://www.books24x7.com/marc.asp?bookid=47307 描述 碩士
國立政治大學
數位內容碩士學位學程
107462003資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107462003 資料類型 thesis dc.contributor.advisor 陳宜秀<br>陳恭 zh_TW dc.contributor.advisor Chen, Yi-hsiu<br>Chen, Kung en_US dc.contributor.author (Authors) 劉佩姍 zh_TW dc.contributor.author (Authors) Liu, Pei-Shan en_US dc.creator (作者) 劉佩姍 zh_TW dc.creator (作者) Liu, Pei-Shan en_US dc.date (日期) 2020 en_US dc.date.accessioned 2-Sep-2020 13:07:55 (UTC+8) - dc.date.available 2-Sep-2020 13:07:55 (UTC+8) - dc.date.issued (上傳時間) 2-Sep-2020 13:07:55 (UTC+8) - dc.identifier (Other Identifiers) G0107462003 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/131900 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 數位內容碩士學位學程 zh_TW dc.description (描述) 107462003 zh_TW dc.description.abstract (摘要) 根據Gartner預測，到2020年時將有250億個裝置連網，每年帶來2.9兆美元的 市場，而在服務建置方面，與物聯網有關的產品與服務供應商將創造出超過 3,000億美元的邊際收益。隨著未來5G佈局與物聯網蓬勃興起，物聯網技術已成 為傳統產業數位轉型的關鍵。然而如今物聯網尚未被廣泛應用的原因可以依據四個構面探討，分別為物 聯網平台、網路連接、商業模式與殺手級應用(Killer Application)。針對物聯 網平台，其設計過程將牽涉使用者介面(User Interface，UI)與使用者經驗 (User Experience，UX)的設計，而透過物聯網蒐集到的數據該如何呈現與分 析，也是物聯網平台設計的關鍵。本研究在廣泛的物聯網應用中選定時下政府與民間皆積極在解決交通議題 有關的車輛租賃業為研究場域，欲以使用者為中心的角度探討如何設計物聯網 平台介面，最後透過實際案例研究、設計與測試，提出針對物聯網平台介面的 設計準則。 zh_TW dc.description.tableofcontents 第一章 緒論 10第一節 研究背景與動機 10第二節 研究目的 11第三節 研究架構 12第四節 研究範圍與限制 13第二章 文獻探討 14第一節 物聯網14一、物聯網的起源 14二、物聯網的定義 15三、物聯網的發展 16第二節 物聯網平台 17一、物聯網平台的定位 17二、物聯網平台的發展 18第三節 車輛租賃業 21一、租賃和共享經濟 22二、導入物聯網的車輛租賃業案例 22第四節 以使用者為中心的設計 25一、使用者經驗 25二、以使用者為中心的設計 28三、介面設計 31第五節、脈絡訪查(Contextual inquiry) 33第六節、情境感知(Situation awareness) 34一、情境感知的定義 34二、情境感知為導向的設計 35第七節 服務藍圖(Service Blueprint) 37第八節 文獻總結 38第三章 研究方法 40第一節 研究場域與對象 40第二節 研究流程 42一、第一階段:研究資料蒐集 44二、第二階段:研究資料分析 45三、第三階段:原型介面設計 48四、第四階段:原型測試 48五、第五階段:制定設計準則 48第四章 研究資料分析 50第一節 研究對象資料彙整 50第二節 訪查資料彙整與分析 52第三節 工作模型(Work modeling) 61第四節 服務藍圖與使用情境整理 69第五節 情境感知分析 76第五章 原型介面設計與易用性測試 83第一節 功能架構 83第二節 原型介面設計 85第三節 易用性測試 97一、測試對象 97二、測試流程設計 98三、測試環境與測試任務說明 99四、測試結果 102五、測試總結 105第六章 結論與建議 108第一節 研究結論 108第二節 未來研究建議 112參考文獻 113附錄 118附錄一、訪綱-ZOCHA管理者 118附錄二、訪綱-ZOCHA直營店店長 119附錄三、親合圖-ZOCHA管理者 120附錄四、親合圖-ZOCHA直營店店長 121 zh_TW dc.format.extent 39934528 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107462003 en_US dc.subject (關鍵詞) 物聯網平台 zh_TW dc.subject (關鍵詞) 介面設計 zh_TW dc.subject (關鍵詞) 以使用者為中心 zh_TW dc.subject (關鍵詞) 情境感知 zh_TW dc.subject (關鍵詞) 脈絡訪查 zh_TW dc.title (題名) 以使用者為中心之物聯網平台介面設計與研究-以車輛租賃業為例 zh_TW dc.title (題名) Interface Design for Vehicle Leasing Industry as an Example of User-Centered Design for IoT Platform en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 黃彥鈞. (2019). WeMo Scooter 三週年，目標 2020 投車量破萬會員數翻倍.劉建志. (2016). 物聯網的潛力與挑戰. 經濟前瞻(168), 37-43.Abras, C., Maloney-Krichmar, D., & Preece, J. (2004). User-centered design. Bainbridge, W. Encyclopedia of Human-Computer Interaction. Thousand Oaks: Sage Publications, 37(4), 445-456.Analytics, I. (2015). IoT Platforms The central backbone for the Internet of Things. Retrieved at October, 24, 2018.Anderson, J., McRee, J., & Wilson, R. (2010). Effective UI: The art of building great user experience in software: " O`Reilly Media, Inc.".Banafa, A. (2016). IoT Standardization and Implementation Challenges.Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service blueprinting: a practical technique for service innovation. California management review, 50(3), 66-94.Botsman, R., & Rogers, R. (2010). What’s mine is yours. The rise of collaborative consumption.Edwards, E., & Kasik, D. (1974). User experience with the CYBER graphics terminal. Proceedings of VIM-21, 284-286.Endsley, M. R. (1988). Situation awareness global assessment technique (SAGAT). Paper presented at the Proceedings of the IEEE 1988 national aerospace and electronics conference.Endsley, M. R. (1995). Toward a Theory of Situation Awareness in. HUMAN FACTORS, 37(1), 32-64.Endsley, M. R. (2001). Designing for situation awareness in complex systems. Paper presented at the Proceedings of the Second International Workshop on symbiosis of humans, artifacts and environment.Endsley, M. R., & Connors, E. S. (2008). Situation awareness: State of the art. Paper presented at the 2008 IEEE Power and Energy Society General Meeting- Conversion and Delivery of Electrical Energy in the 21st Century.Endsley, M. R., & Garland, D. J. (2000). Situation awareness analysis and measurement: CRC Press.ETSI. (2010). Machine-to-Machine Communications (M2M). In M2M Service Requirements (Vol. TS 102 689 V1.1.1).Forlizzi, J., & Battarbee, K. (2004). Understanding experience in interactive systems. Paper presented at the Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques, Cambridge, MA, USA. https://doi.org/10.1145/1013115.1013152Garrett, J. (2010). The Elements of User Experience: User-Centered Design for the Web and Beyond.Gratner. (2015). Gartner Says By 2020, a Quarter Billion Connected Vehicles Will Enable New In-Vehicle Services and Automated Driving Capabilities. Retrieved from Gartner Inc.: https://www.gartner.com/en/newsroom/press- releases/2015-01-26-gartner-says-by-2020-a-quarter-billion-connected- vehicles-will-enable-new-in-vehicle-services-and-automated-driving- capabilitiesHassenzahl, M. (2003). The Thing and I: Understanding the relationship between the user and the product, Blythe, MA, Monk, AF, Overbeeke, K. & Wright, P.(eds) Funology: From Usability to Enjoyment. In: Kluwer Academic Publishers Netherlands.Hassenzahl, M., Law, E. L.-C., & Hvannberg, E. T. (2006). User Experience-Towards a unified view. Ux Ws Nordichi, 6, 1-3.Hassenzahl, M., & Tractinsky, N. (2006). User experience - a research agenda. Behaviour & Information Technology, 25(2), 91-97. doi:10.1080/ 01449290500330331Holtzblatt, K., & Beyer, H. (1997). Contextual design: defining customer-centered systems: Elsevier.Hudson, W. (2000). User-Centered Survey Results email posting to CHI-WEB@ ACM. ORG, May, 3, 2000.IEEE. (2015). Towards a Definition of the Internet of Things (IoT). In. IEEE Internet Initiative.Irena Pletikosa Cvijikj, F. M. (2011). The Toolkit Approach for End-user Participation in the Internet of ThingsISO13407. (1999). 13407: Human-centred design processes for interactive systems. Geneva: ISO.ISO. (2010). 9241-210: 2010. Ergonomics of human system interaction-Part 210: Human-centred design for interactive systems (formerly known as 13407). International Standardization Organization (ISO). Switzerland.ITU. (2012). ITU-T Y.4000/Y.2060. In.Jokela, T., Iivari, N., Matero, J., & Karukka, M. (2003). The standard of user-centereddesign and the standard definition of usability: analyzing ISO 13407 against ISO 9241-11. Paper presented at the Proceedings of the Latin American conference on Human-computer interaction.Knemeyer, D., & Svoboda, E. (2007). User experience-UX. Retrieved from Interaction-Design. org website: http://www. interaction-design. org/ encyclopedia/user_experience_or_ux. html.Lazar, J., Feng, J. H., & Hochheiser, H. (2017). Research methods in human-computer interaction: Morgan Kaufmann.Mazhelis, O., & Tyrväinen, P. (2014). A framework for evaluating Internet-of-Things platforms: Application provider viewpoint. Paper presented at the 2014 IEEE World Forum on Internet of Things (WF-IoT).Mineraud, J., Mazhelis, O., Su, X., & Tarkoma, S. (2016). A gap analysis of Internet- of-Things platforms. Computer Communications, 89, 5-16.Nakhuva, B., & Champaneria, T. (2015). Study of Various Internet of Things Platforms. International Journal of Computer Science & Engineering Survey, 6, 61-74. doi:10.5121/ijcses.2015.6605Nielsen, J. (1994). Usability engineering: Morgan Kaufmann.Nielsen, J. (2005). Ten usability heuristics. In.Norman, D. (2013). The design of everyday things: Revised and expanded edition:Basic books.Norman, D. A. (2004). Emotional design: Why we love (or hate) everyday things:Basic Civitas Books.Norman, D. A., & Draper, S. W. (1986). User centered system design: Newperspectives on human-computer interaction: CRC Press.Ong, J. (2014). Google’s Nest acquires home automation hub Revolv. Retrieved from https://thenextweb.com/google/2014/10/24/googles-nest-acquires-home- automation-hub-revolv/Perwej, D. Y., Haq, K., Parwej, D. F., & M, M. (2019). The Internet of Things (IoT) and its Application Domains. International Journal of Computer Applications, 182, 36-49. doi:10.5120/ijca2019918763Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard business review, 92(11), 64-88.Rifkin, J. (2014). The zero marginal cost society: The internet of things, the collaborative commons, and the eclipse of capitalism: St. Martin`s Press.Rubin, J. (1994). Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests.Schmitt, B. (1999). Experiential marketing. Journal of marketing management, 15(1- 3), 53-67.Shneiderman, B., & Plaisant, C. (2010). Designing the user interface: strategies for effective human-computer interaction: Pearson Education India.Shostack, G. L., 1984, Designing services that deliver, Harvard Business Review, 62(1), 133-139.Shostack, G. L. (1992). Understanding services through blueprinting. Advances in services marketing and management, 1(1), 75-90.Sonnenwald, D. H., Maglaughlin, K. L., & Whitton, M. C. (2004). Designing to support situation awareness across distances: an example from a scientific collaboratory. Information processing & management, 40(6), 989-1011.Sruthi, M., & Kavitha, B. (2016). A Survey on IoT Platform. International Journal of Scientific Research and Modern Education (IJSRME), ISSN (online), 2455- 5630.Uckelmann, D., Harrison, M., & Michahelles, F. (2011). An Architectural Approach Towards the Future Internet of Things. In Architecting the Internet of Things (pp. 1-24). Berlin, Heidelberg: Springer Berlin Heidelberg.Vidulich, M., Dominguez, C., Vogel, E., & McMillan, G. (1994). Situation awareness: Papers and annotated bibliography. Retrieved fromVredenburg, K. (1999). Increasing ease of use. Communications of the ACM, 42(5), 67-71.Vredenburg, K., Mao, J.-Y., Smith, P. W., & Carey, T. (2002). A survey of user- centered design practice. Paper presented at the Proceedings of the SIGCHI conference on Human factors in computing systems.Witchalls, C., & Chambers, J. (2013). The internet of things business index: A quiet revolution gathers pace. The Economist Intelligence Unit, 58-66.Zhou, H. (2013). The internet of things in the cloud : a middleware perspective. Retrieved from http://www.books24x7.com/marc.asp?bookid=47307 zh_TW dc.identifier.doi (DOI) 10.6814/NCCU202001366 en_US
