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題名 員工協助方案與員工結果：個人資源之中介角色研究
FROM EMPLOYEE ASSISTANCE PROGRAMS TO EMPLOYEE OUTCOMES: THE MEDIATING ROLE OF PERSONAL RESOURCES
作者 鄭依鈴
Cheng, Yi-Ling
貢獻者 郭建志
鄭依鈴
Cheng, Yi-Ling
關鍵詞 EAPs
個人資源
工作滿意度
工作家庭平衡
心理健康
psychological health
EAPs
personal resources
job satisfaction
work-family balance
日期 2021
上傳時間 2-Mar-2021 14:54:51 (UTC+8)
摘要 員工協助方案（Employee Assistance Programs, EAPs）在國內推行多年，業經政府推廣並獲企業建置與使用，其實務效果亦廣受產業和學界之認同，惟EAPs對員工產生效果之心理歷程，仍未見研究著墨，尚待具備理論基礎之實證研究以提供現象界更多理解。
本研究援用Hobfoll（1989）的資源保存理論（conservation of resources），探討EAPs對於員工個人產生效用的歷程，主張個人能從參與EAPs的過程取得與保存個人資源，經由此個人資源保存之心理歷程，提升內在對壓力與變化之調適能力，有助促進外部行為與產生正向結果，進而提高工作滿意度，增進工作家庭的平衡，及維護個人心理健康。
本研究採用問卷調查法，以台灣企業員工為研究對象，進行二階段施測，以便利抽樣形式收集樣本，總計取得有效樣本共576份，再以統計軟體（IBM SPSS Statistics 22.0與SPSS AMOS 21.0）進行因素分析、相關分析及結構方程模型分析以檢驗假設，分析結果支持本研究假設：（1）員工參與EAPs有助提升個人資源程度，（2）個人資源對員工在工作滿意度、工作家庭平衡、心理健康之結果具有正向影響，（3）個人資源中介員工EAPs參與和員工結果。最末，依據研究結果提出本研究在理論面與實務面之意涵與討論，以及說明研究限制並建議未來研究之方向。
Employee Assistance Programs (EAPs) are well known for a variety of benefits which are offered to employees, but the mechanism by which it occurs remains unclear and is not well understood. The purpose of this study is to provide a theoretical framework explaining the effect of EAPs by looking at empirical evidence. Building on Hobfoll’s (1989) theory of conservation of resources (COR), this study proposes the mediating role of personal resources in the relationship between EAPs and employee outcomes. That is EAPs can enable employees to generate personal resources and, by going through the process of obtaining, retaining and protecting personal resources, employees can be more psychologically adaptive and, as a result, employees can achieve better outcomes in the aspects of work, life and health.
Analyzing a cross-sectional sample of 576 full-time local employees who had used or participated in EAPs, this study employed structural equation modeling (SEM) to examine proposed pathways from EAPs participation to employee outcomes (e.g. job satisfaction, work-family balance, and psychological health) directly and indirectly through personal resources. The results of analyses indicate that EAPs participation can improve the level of personal resources, and personal resources can also improve employee outcomes. In addition, the mediating role of personal resources between EAPs participation and employee outcomes is strongly supported. The findings of this study illustrate the importance of personal resources and offer new theoretical directions and practical applications for the future of EAPs.
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描述 碩士
國立政治大學
輔導與諮商碩士學位學程
105172007
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105172007
資料類型 thesis
dc.contributor.advisor 郭建志zh_TW
dc.contributor.author (Authors) 鄭依鈴zh_TW
dc.contributor.author (Authors) Cheng, Yi-Lingen_US
dc.creator (作者) 鄭依鈴zh_TW
dc.creator (作者) Cheng, Yi-Lingen_US
dc.date (日期) 2021en_US
dc.date.accessioned 2-Mar-2021 14:54:51 (UTC+8)-
dc.date.available 2-Mar-2021 14:54:51 (UTC+8)-
dc.date.issued (上傳時間) 2-Mar-2021 14:54:51 (UTC+8)-
dc.identifier (Other Identifiers) G0105172007en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/134197-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 輔導與諮商碩士學位學程zh_TW
dc.description (描述) 105172007zh_TW
dc.description.abstract (摘要) 員工協助方案（Employee Assistance Programs, EAPs）在國內推行多年，業經政府推廣並獲企業建置與使用，其實務效果亦廣受產業和學界之認同，惟EAPs對員工產生效果之心理歷程，仍未見研究著墨，尚待具備理論基礎之實證研究以提供現象界更多理解。
本研究援用Hobfoll（1989）的資源保存理論（conservation of resources），探討EAPs對於員工個人產生效用的歷程，主張個人能從參與EAPs的過程取得與保存個人資源，經由此個人資源保存之心理歷程，提升內在對壓力與變化之調適能力，有助促進外部行為與產生正向結果，進而提高工作滿意度，增進工作家庭的平衡，及維護個人心理健康。
本研究採用問卷調查法，以台灣企業員工為研究對象，進行二階段施測，以便利抽樣形式收集樣本，總計取得有效樣本共576份，再以統計軟體（IBM SPSS Statistics 22.0與SPSS AMOS 21.0）進行因素分析、相關分析及結構方程模型分析以檢驗假設，分析結果支持本研究假設：（1）員工參與EAPs有助提升個人資源程度，（2）個人資源對員工在工作滿意度、工作家庭平衡、心理健康之結果具有正向影響，（3）個人資源中介員工EAPs參與和員工結果。最末，依據研究結果提出本研究在理論面與實務面之意涵與討論，以及說明研究限制並建議未來研究之方向。		zh_TW
dc.description.abstract (摘要) Employee Assistance Programs (EAPs) are well known for a variety of benefits which are offered to employees, but the mechanism by which it occurs remains unclear and is not well understood. The purpose of this study is to provide a theoretical framework explaining the effect of EAPs by looking at empirical evidence. Building on Hobfoll’s (1989) theory of conservation of resources (COR), this study proposes the mediating role of personal resources in the relationship between EAPs and employee outcomes. That is EAPs can enable employees to generate personal resources and, by going through the process of obtaining, retaining and protecting personal resources, employees can be more psychologically adaptive and, as a result, employees can achieve better outcomes in the aspects of work, life and health.
Analyzing a cross-sectional sample of 576 full-time local employees who had used or participated in EAPs, this study employed structural equation modeling (SEM) to examine proposed pathways from EAPs participation to employee outcomes (e.g. job satisfaction, work-family balance, and psychological health) directly and indirectly through personal resources. The results of analyses indicate that EAPs participation can improve the level of personal resources, and personal resources can also improve employee outcomes. In addition, the mediating role of personal resources between EAPs participation and employee outcomes is strongly supported. The findings of this study illustrate the importance of personal resources and offer new theoretical directions and practical applications for the future of EAPs.		en_US
dc.description.tableofcontents 摘要 ii
Abstract iii
第一章、緒論 1
第一節、研究動機 1
第二節、研究目的 5
第二章 文獻回顧 6
第一節、EAPs員工協助方案 6
一、從戒酒協助到EAPs員工協助方案 7
二、職場心理健康和三級預防觀點 8
三、台灣本土發展歷程 10
四、EAPs服務類型與面向 12
五、國內有關EAPs之研究 14
第二節、EAPs與個人資源 16
一、資源保存理論 16
二、個人資源類型 17
三、EAPs提供個人資源 20
第三節、個人資源與員工結果 28
一、個人資源與工作滿意度 29
二、個人資源與工作家庭平衡 33
三、個人資源與心理健康 36
第四節、個人資源中介員工參與EAPs和員工結果 38
第三章 研究方法 40
第一節、研究對象 40
第二節、研究工具 41
一、EAPs方案量表 41
二、個人資源 44
三、工作滿意度 48
四、工作家庭平衡 48
五、一般健康量表 49
六、控制變項 49
第四節、研究步驟與資料分析 50
一、研究步驟 50
二、資料分析 50
第四章、研究結果 51
第一節、相關分析 51
一、控制變項 51
二、前置變項：個人EAPs參與 53
三、中介變項：個人資源與效標變項之相關 53
第二節、模式適配度分析與檢驗 54
一、模式適配度分析 54
二、模式比較分析 55
第三節、假設檢驗 56
一、模式路徑分析 57
二、中介效果檢驗 58
第五章 討論與建議 60
第一節、理論貢獻 60
一、全面彙整EAPs研究與實務之範疇 60
二、以理論基礎為國內EAPs實證研究領域開啟新版圖 60
三、以資源保存理論驗證個人資源中介效用 61
第二節、實務建議 62
一、EAPs提供多元個人資源 63
二、積極鼓勵參與投入EAPs 63
三、促進和提升個人資源 64
第三節、研究限制與未來方向 64
一、研究對象與樣本 64
二、研究變項 65
第四節、結語 67
參考文獻 68
中文文獻 68
英文文獻 71
附錄一、國內期刊有關EAPs研究之文獻列表 87
附錄二、研究問卷 89		zh_TW
dc.format.extent 4901103 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105172007en_US
dc.subject (關鍵詞) EAPszh_TW
dc.subject (關鍵詞) 個人資源zh_TW
dc.subject (關鍵詞) 工作滿意度zh_TW
dc.subject (關鍵詞) 工作家庭平衡zh_TW
dc.subject (關鍵詞) 心理健康zh_TW
dc.subject (關鍵詞) psychological healthen_US
dc.subject (關鍵詞) EAPsen_US
dc.subject (關鍵詞) personal resourcesen_US
dc.subject (關鍵詞) job satisfactionen_US
dc.subject (關鍵詞) work-family balanceen_US
dc.title (題名) 員工協助方案與員工結果：個人資源之中介角色研究zh_TW
dc.title (題名) FROM EMPLOYEE ASSISTANCE PROGRAMS TO EMPLOYEE OUTCOMES: THE MEDIATING ROLE OF PERSONAL RESOURCESen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 參考文獻
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dc.identifier.doi (DOI) 10.6814/NCCU202100321en_US