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題名 工業PaaS平台環境共創業務發展之關鍵因素研究
Research on Critical Factors of the Co-Creation of Business Development in the Industrial PaaS Platform Environment
作者 王玟心
Wang, Wen-Hsin
貢獻者 洪為璽<br>季延平
Hung, Wei-His<br>Chi, Yen-Ping
王玟心
Wang, Wen-Hsin
關鍵詞 工業PaaS 平台
工業物聯網
科技-組織-環境-合作模型
共創
問卷調查
Industrial PaaS Platform
Industrial Internet of Things
TOEC Model
Co-Creation
Questionnaire Survey
日期 2021
上傳時間 3-May-2021 10:24:42 (UTC+8)
摘要 隨著工業物聯網與工業4.0的興起，許多企業開始將其部門、軟體、系統、資源和其他資訊等進行資訊連接匯集，進而建立工業物聯網平台。有些物聯網服務提供商以此為基礎，建立了工業PaaS (Platform as a Service) 平台，盡可能集結所有相關服務，提供合作夥伴所需的基礎資源與數位應用平台服務。這樣的平台能夠使供應商與其他合作企業進行共創，發展企業間協作流程的網絡與資訊服務，從碎片化的資料中萃取出資訊，提供商業洞見，促成數位轉型與價值創造。然而，進入一個創新的物聯網平台並進行共創，往往涉及到資料蒐集、工作流程、企業策略、與軟硬體整合等挑戰，並不是一個簡單的過程，也不是一家公司可以從頭做到尾，而是需要企業合作將良好的技術與完整的計劃才能共創成功轉型。因此，即使許多企業已經了解到導入工業PaaS平台並在此平台上進行共創，能為企業帶來拓展內外部的靈活性、減少工作時間與成本、提升效率，並與外部企業共享資源和技術等好處，但有部分企業會有所考量而降低共創意願。
有鑑於此，本研究將透過個案研究與問卷調查，根據科技-組織-環境-合作 (Technology, Organization, Environment and Cooperation, TOEC) 模型，探討可能影響企業在工業PaaS平台上進行共創之因素。首先，透過個案研究與5家個案公司中高階主管進行半結構式訪談，整理出各構面中的影響變數，建構出初步的TOEC研究模型。接著，透過文獻比對設計各變數之問項，並藉由問卷調查進行模型實證，針對平台合作商以及有意願合作的企業或用戶，蒐集了316份有效問卷進行多元迴歸分析。研究結果表明，科技構面中的相對優勢、組織構面中的高階主管支持、環境構面中的合作夥伴，以及合作構面中合作共願與資源共享，皆會對企業在工業PaaS平台上進行共創之意願產生顯著而正向的影響。此外，廠商能力、轉型需求與政府政策不會顯著影響此意願。
本研究透過混合研究方法來探討企業在工業PaaS平台上進行共創的意願，會受到哪些關鍵因素影響，並以質性加量性的研究方式，多方證實企業高階主管與員工對此研究主題的看法。此外，對平台的服務提供商或系統開發團隊來說，本研究將提供他們將來在制定平台策略、建立合作關係、制定平台願景、拓展平台功能等方面之建議，進而提升產業資源整合之能力。期望透過本研究，能夠為未來學術人員與產業主管提供研究與管理依據。
With the rise of the Industrial Internet of Things (IIoT) and Industry 4.0, many companies have begun to integrate their departments, software, systems, resources, other information, and etcs to establish an IIoT platform. On this basis, some IoT service providers have established an industrial PaaS (Platform as a Service) platform to integrate all related services. Resources and services required by partners can thus be provided through digital application platform. Such platform can enable suppliers to Co-Creation with other cooperative enterprises, develop network and information services for collaboration between enterprises, extract information from fragmented data to provide business insights, facilitate digital transformation and value creation.

However, entering an innovative IoT platform and Co-Creation on it often involves several challenges such as data collection, workflow design, corporate strategy, software and hardware integration, and etc. It is not a simple process which can be done by a single company. It is necessary for companies to apply good technology and intact plans to complete a successful transformation. Therefore, although many companies have noticed that entering an industrial PaaS platform and Co-Creation on that can bring companies the benefits of expanding internal and external flexibility, reducting working time and costs, improving effecienty and sharing resource and technology with external companies, some companies may still have concerns and lower their willingness to Co-Creation. In view of this, this study applies case studies and questionnaires to explore the factors that may affect companies` Co-Creation willigness on the industrial PaaS platform based on the technology-organization-environment-cooperation (TOEC) model.

Firstly, through case studies, semi-structured interviews were conducted with senior executives of five companies to sort out the impact variables in each dimensions and a preliminary TOEC research model was constructed. Subsequently, through literature review, questions of each dimensions were designed and a questionnaire survey was conducted to verify the preliminary research model. For platform partners and enterprises willing to cooperate, 316 valid questionnaires were collected for multiple regression analysis. The research results show that the relative advantages of technology dimension, the top management support of organization dimension, the cooperation partner of environment dimension, and the collaborative vision and resource sharing of cooperative dimension will positively impact the company`s willingness to Co-Creation on industrial PaaS platform. In addition, supplier capability, transformation demamd and government policy will not significantly affect that.

This study uses mixed methods to explore the critical factors that affect the company’s willingness to Co-Creation on the industrial PaaS platform, and applies both qualitative and quantitative research method to ensure the view of corporate executives and employees on the research topic. In addition, for platform service providers or system development teams, this study will provide them suggestions on developing platform strategies and visions, establishing partnerships, expanding platform functions, and etcs, so as to enhance their ability to integrate industrial resources. It is expected that this study will can provide research and management basis for future academic researchers and industrial executives.
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描述 博士
國立政治大學
資訊管理學系
106356504
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0106356504
資料類型 thesis
dc.contributor.advisor 洪為璽<br>季延平zh_TW
dc.contributor.advisor Hung, Wei-His<br>Chi, Yen-Pingen_US
dc.contributor.author (Authors) 王玟心zh_TW
dc.contributor.author (Authors) Wang, Wen-Hsinen_US
dc.creator (作者) 王玟心zh_TW
dc.creator (作者) Wang, Wen-Hsinen_US
dc.date (日期) 2021en_US
dc.date.accessioned 3-May-2021 10:24:42 (UTC+8)-
dc.date.available 3-May-2021 10:24:42 (UTC+8)-
dc.date.issued (上傳時間) 3-May-2021 10:24:42 (UTC+8)-
dc.identifier (Other Identifiers) G0106356504en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/134864-
dc.description (描述) 博士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理學系zh_TW
dc.description (描述) 106356504zh_TW
dc.description.abstract (摘要) 隨著工業物聯網與工業4.0的興起，許多企業開始將其部門、軟體、系統、資源和其他資訊等進行資訊連接匯集，進而建立工業物聯網平台。有些物聯網服務提供商以此為基礎，建立了工業PaaS (Platform as a Service) 平台，盡可能集結所有相關服務，提供合作夥伴所需的基礎資源與數位應用平台服務。這樣的平台能夠使供應商與其他合作企業進行共創，發展企業間協作流程的網絡與資訊服務，從碎片化的資料中萃取出資訊，提供商業洞見，促成數位轉型與價值創造。然而，進入一個創新的物聯網平台並進行共創，往往涉及到資料蒐集、工作流程、企業策略、與軟硬體整合等挑戰，並不是一個簡單的過程，也不是一家公司可以從頭做到尾，而是需要企業合作將良好的技術與完整的計劃才能共創成功轉型。因此，即使許多企業已經了解到導入工業PaaS平台並在此平台上進行共創，能為企業帶來拓展內外部的靈活性、減少工作時間與成本、提升效率，並與外部企業共享資源和技術等好處，但有部分企業會有所考量而降低共創意願。
有鑑於此，本研究將透過個案研究與問卷調查，根據科技-組織-環境-合作 (Technology, Organization, Environment and Cooperation, TOEC) 模型，探討可能影響企業在工業PaaS平台上進行共創之因素。首先，透過個案研究與5家個案公司中高階主管進行半結構式訪談，整理出各構面中的影響變數，建構出初步的TOEC研究模型。接著，透過文獻比對設計各變數之問項，並藉由問卷調查進行模型實證，針對平台合作商以及有意願合作的企業或用戶，蒐集了316份有效問卷進行多元迴歸分析。研究結果表明，科技構面中的相對優勢、組織構面中的高階主管支持、環境構面中的合作夥伴，以及合作構面中合作共願與資源共享，皆會對企業在工業PaaS平台上進行共創之意願產生顯著而正向的影響。此外，廠商能力、轉型需求與政府政策不會顯著影響此意願。
本研究透過混合研究方法來探討企業在工業PaaS平台上進行共創的意願，會受到哪些關鍵因素影響，並以質性加量性的研究方式，多方證實企業高階主管與員工對此研究主題的看法。此外，對平台的服務提供商或系統開發團隊來說，本研究將提供他們將來在制定平台策略、建立合作關係、制定平台願景、拓展平台功能等方面之建議，進而提升產業資源整合之能力。期望透過本研究，能夠為未來學術人員與產業主管提供研究與管理依據。		zh_TW
dc.description.abstract (摘要) With the rise of the Industrial Internet of Things (IIoT) and Industry 4.0, many companies have begun to integrate their departments, software, systems, resources, other information, and etcs to establish an IIoT platform. On this basis, some IoT service providers have established an industrial PaaS (Platform as a Service) platform to integrate all related services. Resources and services required by partners can thus be provided through digital application platform. Such platform can enable suppliers to Co-Creation with other cooperative enterprises, develop network and information services for collaboration between enterprises, extract information from fragmented data to provide business insights, facilitate digital transformation and value creation.

However, entering an innovative IoT platform and Co-Creation on it often involves several challenges such as data collection, workflow design, corporate strategy, software and hardware integration, and etc. It is not a simple process which can be done by a single company. It is necessary for companies to apply good technology and intact plans to complete a successful transformation. Therefore, although many companies have noticed that entering an industrial PaaS platform and Co-Creation on that can bring companies the benefits of expanding internal and external flexibility, reducting working time and costs, improving effecienty and sharing resource and technology with external companies, some companies may still have concerns and lower their willingness to Co-Creation. In view of this, this study applies case studies and questionnaires to explore the factors that may affect companies` Co-Creation willigness on the industrial PaaS platform based on the technology-organization-environment-cooperation (TOEC) model.

Firstly, through case studies, semi-structured interviews were conducted with senior executives of five companies to sort out the impact variables in each dimensions and a preliminary TOEC research model was constructed. Subsequently, through literature review, questions of each dimensions were designed and a questionnaire survey was conducted to verify the preliminary research model. For platform partners and enterprises willing to cooperate, 316 valid questionnaires were collected for multiple regression analysis. The research results show that the relative advantages of technology dimension, the top management support of organization dimension, the cooperation partner of environment dimension, and the collaborative vision and resource sharing of cooperative dimension will positively impact the company`s willingness to Co-Creation on industrial PaaS platform. In addition, supplier capability, transformation demamd and government policy will not significantly affect that.

This study uses mixed methods to explore the critical factors that affect the company’s willingness to Co-Creation on the industrial PaaS platform, and applies both qualitative and quantitative research method to ensure the view of corporate executives and employees on the research topic. In addition, for platform service providers or system development teams, this study will provide them suggestions on developing platform strategies and visions, establishing partnerships, expanding platform functions, and etcs, so as to enhance their ability to integrate industrial resources. It is expected that this study will can provide research and management basis for future academic researchers and industrial executives.		en_US
dc.description.tableofcontents 摘要 i
Abstract ii
目次 iv
圖次 vii
表次 viii
第一章 緒論 1
第一節 研究背景與動機 1
一、智能製造 1
二、工業物聯網 1
三、智聯網 5
四、工業PaaS平台 5
五、研究動機 7
第二節 研究目的與問題 9
第三節 論文架構 9
第二章 文獻探討 12
第一節 工業4.0與5.0 12
一、工業革命的沿革歷程 12
二、工業4.0 13
三、虛實整合系統與數位孿生 13
四、工業人工智慧 14
第二節 平台與生態系 15
一、平台的定義 15
二、平台生態系 16
三、網路效應對平台的影響 17
四、雲端運算服務 19
五、結構洞 21
第三節 科技服務接受 22
一、科技接受模式 22
二、整合科技接受模式 23
第四節 科技-組織-環境架構 25
第五節 企業平台與共創 27
第六節 產業競爭與共創 28
一、動態競爭理論 28
二、企業研發 29
三、合資 (Joint Venture) 30
四、價值共創 (Value Co-Creation) 30
第七節 文獻小結 34
第三章 研究方法 36
第一節 研究流程 36
第二節 個案研究 36
一、個案公司背景-Z公司 37
二、個案公司背景-A公司 38
三、個案公司背景-B公司 39
四、個案公司背景-C公司 39
五、個案公司背景-D公司 40
第三節 質性研究 40
一、質性研究-紮根理論 41
二、質性研究-三角驗證法 41
第四節 問卷研究 42
一、問卷發放對象 42
二、項目發展、問卷設計與資料收集 42
三、問卷樣本基本資料 43
第四章 個案研究結果 47
第一節 共創因素訪談結果 47
一、Z個案公司訪談結果 47
二、A個案公司訪談結果 48
三、B個案公司訪談結果 49
四、C個案公司訪談結果 49
五、D個案公司訪談結果 49
六、個案公司訪談結果資料分析 50
第二節 研究模式 51
一、研究模型建構 51
(一) 科技構面 53
(二) 組織構面 53
(三) 環境構面 54
(四) 合作構面 54
二、假說整理 55
第五章 問卷研究結果 56
第一節 次數分配與敘述統計分析 56
一、樣本資訊系統現況 56
二、題目之敘述統計 59
第二節 信度分析 63
第三節 驗證性因素分析 64
一、建構效度分析 65
第四節 基本假設檢驗 69
一、常態性檢定 69
二、變異數齊一性檢定 72
三、誤差項獨立性檢定 72
四、複共線性檢定 73
第五節 路徑分析 74
一、多元迴歸分析結果 74
二、假說檢定 78
三、結構模式路徑分析 79
第六章 結論與建議 81
第一節 研究結論 81
一、科技構面 82
二、組織構面 82
三、環境構面 82
四、合作構面 83
第二節 研究貢獻 83
一、學術面貢獻 83
二、實務面貢獻 84
第三節 研究限制與未來研究 85
參考文獻 86
一、中文文獻 86
二、英文文獻 87
附錄 Z公司工業PaaS平台共創意願之因素調查問卷 101		zh_TW
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dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0106356504en_US
dc.subject (關鍵詞) 工業PaaS 平台zh_TW
dc.subject (關鍵詞) 工業物聯網zh_TW
dc.subject (關鍵詞) 科技-組織-環境-合作模型zh_TW
dc.subject (關鍵詞) 共創zh_TW
dc.subject (關鍵詞) 問卷調查zh_TW
dc.subject (關鍵詞) Industrial PaaS Platformen_US
dc.subject (關鍵詞) Industrial Internet of Thingsen_US
dc.subject (關鍵詞) TOEC Modelen_US
dc.subject (關鍵詞) Co-Creationen_US
dc.subject (關鍵詞) Questionnaire Surveyen_US
dc.title (題名) 工業PaaS平台環境共創業務發展之關鍵因素研究zh_TW
dc.title (題名) Research on Critical Factors of the Co-Creation of Business Development in the Industrial PaaS Platform Environmenten_US
dc.type (資料類型) thesisen_US
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dc.identifier.doi (DOI) 10.6814/NCCU202100423en_US