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題名 作業價值管理對企業資源配置決策之影響 —以台灣P通路代理商為例
The Influence of Activity Value Management on Resource Allocation Decision—A Case Study of P Channel Agent in Taiwan
作者 黃宥錡
Hunag, Yu-Qi
貢獻者 黃政仁
Huang, Cheng-Jen
黃宥錡
Hunag, Yu-Qi
關鍵詞 作業價值管理
通路管理
產品管理
商業模式管理
資源配置決策
Activity Value Management
Channel Management
Product Management
Business Model Management
Resource Allocation Decision
日期 2021
上傳時間 4-Aug-2021 14:30:59 (UTC+8)
摘要 通路代理商作為通路架構中之中介組織(Marketing Intermediaries),須將上游製造商之產品導入至下游通路商之通路站點,此外依與不同製造商之協議內容差異,及自身發展之自有品牌,經營上會有不同的商業模式,因此通路代理商須針對通路、產品及商業模式進行資源配置之決策。作業價值管理系統(Activity Value Management, 簡稱 AVM)係以作業作為公司管理細胞所發展之一套管理系統,透過該系統公司可以得到管理所需之「原因」及「結果」資訊。本研究以國內一通路代理商為研究對象,採用實地實證法,透過個案公司導入AVM所產生之資訊,結合外部因素,在研究結果中找出內部管理重要之資訊及對於通路及產品績效有顯著影響之人口統計變數,協助個案公司制定產品、通路及商業模式資源配置之相關決策,並提出相關管理建議。
As a marketing intermediary, the channel agent needs to assist in the flow of goods and services from producers to end-users. In addition, it operates several business models according to the agreements with its clients. Therefore, the channel agent should assign appropriate resources to retail stores, products, and business models in resource allocation decisions. Activity value management (AVM) as a management accounting system based on activities can efficiently integrate the causal relationships of management information. This research is based on a field empirical study of a channel agent in Taiwan. The results of study reveal how to use the management information generated by AVM and the results of relationship between consumers` demographic characteristics and products` or stores` performances to assist the case company to allocate resources in retail stores, products, and business models.
參考文獻 行政院主計總處,2019,108年家庭收支調查報告,行政院主計總處。
行政院主計總處,2020,平均每人月消費支出按區域別分,行政院主計總處。
吳安妮,2001,作業成本制度(ABC)在管理決策上之效益,會計研究月刊,第182期:59-63。
吳安妮, 2019,企業策略的終極答案,台北:臉譜出版社股份有限公司。
財團法人聯合信用卡處理中心,2020,各產業類別消費樣態,財團法人聯合信用卡處理中心。
經濟部統計處,2020,批發、零售及餐飲業經營實況調查報告,經濟部統計處。
Atsmon, Y. 2016. How nimble resource allocation can double your company`s value. Available at:https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-nimble-resource-allocation-can-double-your-companys-value. Accessed: March 1, 2021.
Bawa, K., and A. Ghosh. 1999. A model of household grocery shopping behavior. Marketing Letters 10 (2): 149-160.
Birshan, M., M. Engel, and O. Sibony. 2013. Avoiding the quicksand: Ten techniques for more agile corporate resource allocation. McKinsey Quarterly: 6-11.
Cespedes, F. V. 1988. Channel Management Is General-Management. California Management Review 31 (1): 98-120.
Chea, A. C. 2011. Activity-based costing system in the service sector: A strategic approach for enhancing managerial decision making and competitiveness. International Journal of Business and Management 6 (11): 3-10.
Chandler, A. D. 1990. Strategy and structure: Chapters in the history of the industrial enterprise (Vol. 120). MIT press.
Cooper, R., and R. S. Kaplan. 1991. Profit priorities from activity-based costing. Harvard Business Review 69 (3): 130-135.
Dettmann, R. L., and C. Dimitri. 2009. Who`s buying organic vegetables? Demographic characteristics of US consumers. Journal of Food Products Marketing 16 (1): 79-91.
Flavián, C., E. Martı́nez, and Y. Polo. 2001. Loyalty to grocery stores in the Spanish market of the 1990s. Journal of Retailing and Consumer Services 8 (2): 85-93.
Fountain, J., and C. Lamb. 2011. Generation Y as young wine consumers in New Zealand: how do they differ from Generation X? International Journal of Wine Business Research 23 (2): 107-124.
Frazier, G. L., E. Maltz, K. D. Antia, and A. Rindfleisch. 2009. Distributor Sharing of Strategic Information with Suppliers. Journal of Marketing 73 (4): 31-43.
Gilbert, D., and N. Jackaria. 2002. The efficacy of sales promotions in UK supermarkets: a consumer view. International Journal of Retail & Distribution Management. 30 : 22‐315.
Hoch, S. J., B.-D. Kim, A. L. Montgomery, and P. E. Rossi. 1995. Determinants of store-level price elasticity. Journal of Marketing Research 32 (1): 17-29.
Kaplan, R. S., and S. R. Anderson. 2004. Time-driven activity-based costing. Harvard Business Review, 82(11): 131-138.
Kotler, P. 1997. Marketing management: Analysis, planning, implementation and control. 9th ed. Upper Saddle River, NJ: Prentice Hall.
Kumar, V., and K. Karande. 2000. The effect of retail store environment on retailer performance. Journal of Business Research 49 (2): 167-181.
Meneely, L., A. Burns, and C. Strugnell. 2009. Age associated changes in older consumers retail behaviour. International Journal of Retail & Distribution Management. 37 (12): 1041-1056.
Montgomery, A. L. 1997. Creating micro-marketing pricing strategies using supermarket scanner data. Marketing Science 16 (4): 315-337.
Ordun, G. 2015. Millennial (Gen Y) consumer behavior their shopping preferences and perceptual maps associated with brand loyalty. Canadian Social Science 11 (4): 40-55.
Sherman, E., L. G. Schiffman, and A. Mathur. 2001. The influence of gender on the new-age elderly`s consumption orientation. Psychology & Marketing 18 (10): 1073-1089.
Stonich, P. J. 1984. The Performance-Measurement and Reward System - Critical to Strategic Management. Organizational Dynamics 12 (3): 45-57.
Zeithaml, V. A. 1985. The New Demographics and Market Fragmentation. Journal of Marketing 49 (3): 64-75.
描述 碩士
國立政治大學
會計學系
108353033
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108353033
資料類型 thesis
dc.contributor.advisor 黃政仁zh_TW
dc.contributor.advisor Huang, Cheng-Jenen_US
dc.contributor.author (Authors) 黃宥錡zh_TW
dc.contributor.author (Authors) Hunag, Yu-Qien_US
dc.creator (作者) 黃宥錡zh_TW
dc.creator (作者) Hunag, Yu-Qien_US
dc.date (日期) 2021en_US
dc.date.accessioned 4-Aug-2021 14:30:59 (UTC+8)-
dc.date.available 4-Aug-2021 14:30:59 (UTC+8)-
dc.date.issued (上傳時間) 4-Aug-2021 14:30:59 (UTC+8)-
dc.identifier (Other Identifiers) G0108353033en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/136300-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 會計學系zh_TW
dc.description (描述) 108353033zh_TW
dc.description.abstract (摘要) 通路代理商作為通路架構中之中介組織(Marketing Intermediaries),須將上游製造商之產品導入至下游通路商之通路站點,此外依與不同製造商之協議內容差異,及自身發展之自有品牌,經營上會有不同的商業模式,因此通路代理商須針對通路、產品及商業模式進行資源配置之決策。作業價值管理系統(Activity Value Management, 簡稱 AVM)係以作業作為公司管理細胞所發展之一套管理系統,透過該系統公司可以得到管理所需之「原因」及「結果」資訊。本研究以國內一通路代理商為研究對象,採用實地實證法,透過個案公司導入AVM所產生之資訊,結合外部因素,在研究結果中找出內部管理重要之資訊及對於通路及產品績效有顯著影響之人口統計變數,協助個案公司制定產品、通路及商業模式資源配置之相關決策,並提出相關管理建議。zh_TW
dc.description.abstract (摘要) As a marketing intermediary, the channel agent needs to assist in the flow of goods and services from producers to end-users. In addition, it operates several business models according to the agreements with its clients. Therefore, the channel agent should assign appropriate resources to retail stores, products, and business models in resource allocation decisions. Activity value management (AVM) as a management accounting system based on activities can efficiently integrate the causal relationships of management information. This research is based on a field empirical study of a channel agent in Taiwan. The results of study reveal how to use the management information generated by AVM and the results of relationship between consumers` demographic characteristics and products` or stores` performances to assist the case company to allocate resources in retail stores, products, and business models.en_US
dc.description.tableofcontents 摘要 i
Abstract ii
目次 iii
表次 v
圖次 vii
第壹章 緒論 1
第一節 研究動機與目的 1
第二節 研究問題 3
第三節 論文架構 7
第貳章 文獻探討 10
第一節 作業基礎成本制及作業價值管理系統相關文獻 10
第二節 通路管理及資源配置相關文獻 21
第三節 消費者人口特徵對於消費行為或通路績效之影響相關文獻 29
第四節 研究之延伸 31
第參章 研究方法 33
第一節 研究期間、資料來源與樣本選取 33
第二節 觀念性架構 36
第三節 變數定義與衡量 38
第四節 研究模型 43
第肆章 個案公司介紹 47
第一節 產業介紹 47
第二節 個案公司介紹 52
第三節 個案公司與作業價值管理相關之管理議題 59
第四節 個案公司導入作業價值管理系統之過程 61
第伍章 研究結果 72
第一節 作業價值管理系統對於通路管理之影響 72
第二節 作業價值管理系統對於產品管理之影響 90
第三節 作業價值管理系統對於商業模式管理之影響 101
第陸章 結論與建議 115
第一節 研究結論 115
第二節 研究貢獻與管理意涵 120
第三節 研究限制與未來研究方向 124
參考文獻 125
zh_TW
dc.format.extent 4222349 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108353033en_US
dc.subject (關鍵詞) 作業價值管理zh_TW
dc.subject (關鍵詞) 通路管理zh_TW
dc.subject (關鍵詞) 產品管理zh_TW
dc.subject (關鍵詞) 商業模式管理zh_TW
dc.subject (關鍵詞) 資源配置決策zh_TW
dc.subject (關鍵詞) Activity Value Managementen_US
dc.subject (關鍵詞) Channel Managementen_US
dc.subject (關鍵詞) Product Managementen_US
dc.subject (關鍵詞) Business Model Managementen_US
dc.subject (關鍵詞) Resource Allocation Decisionen_US
dc.title (題名) 作業價值管理對企業資源配置決策之影響 —以台灣P通路代理商為例zh_TW
dc.title (題名) The Influence of Activity Value Management on Resource Allocation Decision—A Case Study of P Channel Agent in Taiwanen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 行政院主計總處,2019,108年家庭收支調查報告,行政院主計總處。
行政院主計總處,2020,平均每人月消費支出按區域別分,行政院主計總處。
吳安妮,2001,作業成本制度(ABC)在管理決策上之效益,會計研究月刊,第182期:59-63。
吳安妮, 2019,企業策略的終極答案,台北:臉譜出版社股份有限公司。
財團法人聯合信用卡處理中心,2020,各產業類別消費樣態,財團法人聯合信用卡處理中心。
經濟部統計處,2020,批發、零售及餐飲業經營實況調查報告,經濟部統計處。
Atsmon, Y. 2016. How nimble resource allocation can double your company`s value. Available at:https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-nimble-resource-allocation-can-double-your-companys-value. Accessed: March 1, 2021.
Bawa, K., and A. Ghosh. 1999. A model of household grocery shopping behavior. Marketing Letters 10 (2): 149-160.
Birshan, M., M. Engel, and O. Sibony. 2013. Avoiding the quicksand: Ten techniques for more agile corporate resource allocation. McKinsey Quarterly: 6-11.
Cespedes, F. V. 1988. Channel Management Is General-Management. California Management Review 31 (1): 98-120.
Chea, A. C. 2011. Activity-based costing system in the service sector: A strategic approach for enhancing managerial decision making and competitiveness. International Journal of Business and Management 6 (11): 3-10.
Chandler, A. D. 1990. Strategy and structure: Chapters in the history of the industrial enterprise (Vol. 120). MIT press.
Cooper, R., and R. S. Kaplan. 1991. Profit priorities from activity-based costing. Harvard Business Review 69 (3): 130-135.
Dettmann, R. L., and C. Dimitri. 2009. Who`s buying organic vegetables? Demographic characteristics of US consumers. Journal of Food Products Marketing 16 (1): 79-91.
Flavián, C., E. Martı́nez, and Y. Polo. 2001. Loyalty to grocery stores in the Spanish market of the 1990s. Journal of Retailing and Consumer Services 8 (2): 85-93.
Fountain, J., and C. Lamb. 2011. Generation Y as young wine consumers in New Zealand: how do they differ from Generation X? International Journal of Wine Business Research 23 (2): 107-124.
Frazier, G. L., E. Maltz, K. D. Antia, and A. Rindfleisch. 2009. Distributor Sharing of Strategic Information with Suppliers. Journal of Marketing 73 (4): 31-43.
Gilbert, D., and N. Jackaria. 2002. The efficacy of sales promotions in UK supermarkets: a consumer view. International Journal of Retail & Distribution Management. 30 : 22‐315.
Hoch, S. J., B.-D. Kim, A. L. Montgomery, and P. E. Rossi. 1995. Determinants of store-level price elasticity. Journal of Marketing Research 32 (1): 17-29.
Kaplan, R. S., and S. R. Anderson. 2004. Time-driven activity-based costing. Harvard Business Review, 82(11): 131-138.
Kotler, P. 1997. Marketing management: Analysis, planning, implementation and control. 9th ed. Upper Saddle River, NJ: Prentice Hall.
Kumar, V., and K. Karande. 2000. The effect of retail store environment on retailer performance. Journal of Business Research 49 (2): 167-181.
Meneely, L., A. Burns, and C. Strugnell. 2009. Age associated changes in older consumers retail behaviour. International Journal of Retail & Distribution Management. 37 (12): 1041-1056.
Montgomery, A. L. 1997. Creating micro-marketing pricing strategies using supermarket scanner data. Marketing Science 16 (4): 315-337.
Ordun, G. 2015. Millennial (Gen Y) consumer behavior their shopping preferences and perceptual maps associated with brand loyalty. Canadian Social Science 11 (4): 40-55.
Sherman, E., L. G. Schiffman, and A. Mathur. 2001. The influence of gender on the new-age elderly`s consumption orientation. Psychology & Marketing 18 (10): 1073-1089.
Stonich, P. J. 1984. The Performance-Measurement and Reward System - Critical to Strategic Management. Organizational Dynamics 12 (3): 45-57.
Zeithaml, V. A. 1985. The New Demographics and Market Fragmentation. Journal of Marketing 49 (3): 64-75.
zh_TW
dc.identifier.doi (DOI) 10.6814/NCCU202100807en_US