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題名 溝通方式對人形機器人信任之影響
The effects of communication approaches on trust towards a humanoid robot作者 張卜方
Chang, Bu-Fang貢獻者 簡士鎰<br>林怡伶
Chien, Shih-Yi<br>Lin, Yi-Ling
張卜方
Chang, Bu-Fang關鍵詞 人機交互
親密互動
主動性
認知信任
情感信任
human-humanoid robot interaction
intimate communication
proactivity
cognitive trust
emotional trust日期 2021 上傳時間 2-Sep-2021 15:57:08 (UTC+8) 摘要 社交機器人技術已廣泛應用於各種服務環境，通過模仿像人的互動來提供幫助或增強娛樂體驗。先前的研究考慮了各種設計特徵來探索人機關係中的影響，而機器人在交互過程中提供幫助的方式很少被討論。本研究將人形機器人應用在購物環境中並作為銷售人員的角色，目的為探討機器人助理的哪種溝通方式對顧客更有利。為了實現研究目標，提出了以信任概念為核心的理論模型，並設計不同級別的服務主動性（主動與被動）和表達行為的類型（中性與親密），透過影片的形式展示機器人的互動回饋，線上進行了兩個階段的實驗。首先，每個實驗條件下所設計的操作在第一階段中得到驗證，而在正式研究中，感知親密性會受到不同風格的表達行為的影響，並指出可能存在對人形機器人的人際感知。結果揭示了我們提出的結構模型之間的正相關性，表明當機器人以更主動的方式行事並且被認為更親密時，使用者會同時從認知與情感的面向更信任該機器人，並進而提升使用意願。
Social robotics have been widely applied in diverse service contexts to provide assistance or enhance entertainment experience through imitating humanlike interaction. Previous research took a variety of design features into consideration to explore the influence in human-robot relationships, while the robot’s manner of providing assistance during interaction was rarely discussed. The purpose of this study is to investigate which communication approaches of a robotic assistant would be more favorable for customers since applying the humanoid robot in the shopping context as the role of a salesperson. The theoretical model focusing on the concept of trust is proposed to achieve the research objectives. Different levels of service proactivity (proactive vs. reactive) and types of expressive behaviors (neutral vs. intimate) are developed and empirically validate. Two survey sessions are conducted online through presenting the robot responses in several videos. The manipulations designed for each experimental condition are first validated in the preliminary study. In the formal study, perceived intimacy can be successfully affected by different styles of expressive behaviors, noting that there may be interpersonal perception towards the humanoid robot. The results reveal positive correlations between our proposed structural model, providing strong evidence that the users are more willing to trust in the robot when it behaves in the more proactive manner and is perceived more intimate.參考文獻 Abdi, J., Al-Hindawi, A., Ng, T., & Vizcaychipi, M. P. (2018). Scoping review on the use of socially assistive robot technology in elderly care. BMJ Open, 8(2).Alemi, M., Meghdari, A., & Ghazisaedy, M. (2014). Employing humanoid robots for teaching english language in iranian junior high-schools. International Journal of Humanoid Robotics.Aroyo, A. M., Rea, F., Sandini, G., & Sciutti, A. (2018). 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國立政治大學
資訊管理學系
108356026資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108356026 資料類型 thesis dc.contributor.advisor 簡士鎰<br>林怡伶 zh_TW dc.contributor.advisor Chien, Shih-Yi<br>Lin, Yi-Ling en_US dc.contributor.author (Authors) 張卜方 zh_TW dc.contributor.author (Authors) Chang, Bu-Fang en_US dc.creator (作者) 張卜方 zh_TW dc.creator (作者) Chang, Bu-Fang en_US dc.date (日期) 2021 en_US dc.date.accessioned 2-Sep-2021 15:57:08 (UTC+8) - dc.date.available 2-Sep-2021 15:57:08 (UTC+8) - dc.date.issued (上傳時間) 2-Sep-2021 15:57:08 (UTC+8) - dc.identifier (Other Identifiers) G0108356026 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/136848 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 資訊管理學系 zh_TW dc.description (描述) 108356026 zh_TW dc.description.abstract (摘要) 社交機器人技術已廣泛應用於各種服務環境，通過模仿像人的互動來提供幫助或增強娛樂體驗。先前的研究考慮了各種設計特徵來探索人機關係中的影響，而機器人在交互過程中提供幫助的方式很少被討論。本研究將人形機器人應用在購物環境中並作為銷售人員的角色，目的為探討機器人助理的哪種溝通方式對顧客更有利。為了實現研究目標，提出了以信任概念為核心的理論模型，並設計不同級別的服務主動性（主動與被動）和表達行為的類型（中性與親密），透過影片的形式展示機器人的互動回饋，線上進行了兩個階段的實驗。首先，每個實驗條件下所設計的操作在第一階段中得到驗證，而在正式研究中，感知親密性會受到不同風格的表達行為的影響，並指出可能存在對人形機器人的人際感知。結果揭示了我們提出的結構模型之間的正相關性，表明當機器人以更主動的方式行事並且被認為更親密時，使用者會同時從認知與情感的面向更信任該機器人，並進而提升使用意願。 zh_TW dc.description.abstract (摘要) Social robotics have been widely applied in diverse service contexts to provide assistance or enhance entertainment experience through imitating humanlike interaction. Previous research took a variety of design features into consideration to explore the influence in human-robot relationships, while the robot’s manner of providing assistance during interaction was rarely discussed. The purpose of this study is to investigate which communication approaches of a robotic assistant would be more favorable for customers since applying the humanoid robot in the shopping context as the role of a salesperson. The theoretical model focusing on the concept of trust is proposed to achieve the research objectives. Different levels of service proactivity (proactive vs. reactive) and types of expressive behaviors (neutral vs. intimate) are developed and empirically validate. Two survey sessions are conducted online through presenting the robot responses in several videos. The manipulations designed for each experimental condition are first validated in the preliminary study. In the formal study, perceived intimacy can be successfully affected by different styles of expressive behaviors, noting that there may be interpersonal perception towards the humanoid robot. The results reveal positive correlations between our proposed structural model, providing strong evidence that the users are more willing to trust in the robot when it behaves in the more proactive manner and is perceived more intimate. en_US dc.description.tableofcontents CHAPTER 1 INTRODUCTION 11.1 BACKGROUND AND MOTIVATION 11.2 RESEARCH METHODS AND QUESTIONS 2CHAPTER 2 LITERATURE REVIEW 32.1 SOCIAL PRESENCE 42.2 INTIMACY IN HRI 42.3 COMMUNICATION DESIGN OF A ROBOT 62.4 TRUST 9CHAPTER 3 HYPOTHESIS DEVELOPMENT 10CHAPTER 4 RESEARCH METHODOLOGY 134.1 EXPERIMENTAL DESIGNS 144.1.1 Proactivity 144.1.2 Expressive behaviors 144.2 MANIPULATION CHECKS 164.2.1 Participants and survey procedure 174.2.2 Data analysis and results 194.3 FORMAL STUDY 244.3.1 Experimental setup 244.3.2 Experiment Procedure 254.3.3 Measurements 264.3.4 Data analysis and results 27CHAPTER 5 DISCUSSION 345.1 FINDINGS 345.2 CONTRIBUTIONS 375.3 LIMITATIONS AND FUTURE WORKS 38CHAPTER 6 CONCLUSION 40REFERENCE 41APPENDIX A 52APPENDIX B 53APPENDIX C 55 zh_TW dc.format.extent 2938238 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108356026 en_US dc.subject (關鍵詞) 人機交互 zh_TW dc.subject (關鍵詞) 親密互動 zh_TW dc.subject (關鍵詞) 主動性 zh_TW dc.subject (關鍵詞) 認知信任 zh_TW dc.subject (關鍵詞) 情感信任 zh_TW dc.subject (關鍵詞) human-humanoid robot interaction en_US dc.subject (關鍵詞) intimate communication en_US dc.subject (關鍵詞) proactivity en_US dc.subject (關鍵詞) cognitive trust en_US dc.subject (關鍵詞) emotional trust en_US dc.title (題名) 溝通方式對人形機器人信任之影響 zh_TW dc.title (題名) The effects of communication approaches on trust towards a humanoid robot en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) Abdi, J., Al-Hindawi, A., Ng, T., & Vizcaychipi, M. 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