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題名 資訊服務業經營策略之研究 - 以系統整合商為例
Research on the Business Strategy of Information Service Industry -Taking the system integrator as an example
作者 許永德
Hsu, Yung-Te
貢獻者 詹文男<br>尚孝純
許永德
Hsu, Yung-Te
關鍵詞 資訊服務
系統整合
新興科技
經營策略
競爭分析
Information service
System integration
Emerging technologies
Business strategy
Competitive analysis
日期 2021
上傳時間 2-Sep-2021 16:29:04 (UTC+8)
摘要 資訊服務產業在新興科技的技術發展快速與應用日趨成熟的情況之下,再加上景氣回升帶動經濟成長,驅動政府政策與企業加大資本支出,帶來新應用的蓬勃商機。我國政府持續推動國家發展計畫,從中央到地方、從城市到鄉村皆有相關的數位化、數位轉型的政策推動。而企業則專注於自動化、智能化、雲端化等數位轉型的需求。

資訊服務業可以善用外部環境所帶來之機會,結合企業內部優勢,掌握這一波新商機,以期能擺脫紅海市場之低價競爭,開拓新商機、建立新價值所帶來之藍海市場,增加企業超額獲利之機會。

本研究之研究目的說明如下:
1. 說明資訊服務產業趨勢與新興科技發展概況。
2. 探討個案公司的經營現況與發展困境。
3. 探討個案公司競爭優勢與經營策略。

本研究以資訊服務業系統整合商的角度來探討面對新興科技的發展,如人工智慧、大數據、物聯網、雲端運算、資訊安全防護等。加上政府政策作多與來自企業的客戶的數位轉型需求,與個案公司內部條件做整體分析,包含PEST分析、五力分析、客戶需求分析、SWOT分析等。探討資訊服務業之經營策略,提供於相關業者策略制定之參考依據。
The rapid technological development and increasingly mature application of emerging technologies in the information services industry, coupled with the economic growth driven by the economic recovery, are driving government policies and enterprises to increase their capital expenditure, thus creating a booming business opportunity for new applications. The Chinese government continues to promote the national development plan, from the central to the local, from the city to the rural areas are related to the digitalization, digital transformation policies to promote. Enterprises, on the other hand, focus on automation, intelligence, cloud and other digital transformation needs.

The information service industry can make good use of the opportunities brought by the external environment, combine the internal advantages of the enterprise, grasp this wave of new business opportunities, get rid of the low price competition of the red sea market, develop new business opportunities, establish the blue sea market brought by the new value, and increase the opportunity of excess profit of the enterprise.

The research objectives of this study are described as follows:
1. Describe the trends of the information services industry and the development of new technologies.
2. Discuss the business situation and development dilemma of the case company.
3. Discuss the competitive advantages and business strategies of the case company.

This study in terms of information services, system integration business, discussing with the development of emerging technologies such as artificial intelligence, big data, internet of things, cloud computing, information security protection etc. And the government policy as much with digital transformation from customer demand, and the case company internal condition analysis of the whole, contains a PEST analysis, five analysis, customer needs analysis, SWOT analysis etc. To discuss the business strategy of information service industry, to provide a reference for the strategy formulation of related companies.
參考文獻 一、國內文獻 (中文)

1.王景河,(2014)。工業自動化設備製造商在有限經銷模式下之經營研究。

2.司徒達賢,(1995)。策略管理。

3.司徒達賢,(2013)。管理學的新世界。

4.司徒達賢,(2016)。策略管理策略管理新論:觀念架構與分析方法。

5.行政院主計總處,(2016)。105年行業標準分類(第10次修訂) 。

6.吳統雄,(2018)。民意測驗的挑戰與回應:「定量方法」對「定性方法」/2018 更新版。

7.吳思華,(2000)。策略九說:策略思考的本質。

8.朱文儀、陳建男(譯者),Charles W. L. Hill,Melissa A. Schilling,Gareth R. Jones .(作者),(2020)。策略管理(13版)。

9.邱志聖,(2018)。策略行銷分析:架構與實務應用。

10.曾敏華,(2005)。以聯合分析探討MP3隨身聽之產品價值與客戶需求的關聯性。

11.湯明哲,(2012)。臺大開放式課程(NTU OpenCourseWare)。

12.詹文男、李震華、周維忠、王義智,數位轉型研究團隊,(2020)。數位轉型力。

13.衛南陽,(1997)。顧客滿意學。

14.駱玉盛,(2008)。我國發光二極體顯示屏產業的經營策略與競爭優勢之研究。

15.資策會產業情報研究所,(2020)。2020資訊軟體暨服務產業年鑑。

16.謝文雀(譯者),Philip Kotler, Kevin Lane Keller, Swee Hoon Ang. (作者),(2014)。行銷管理:亞洲觀點(6版)。

二、國外文獻

1.Abelson, R.P. & Prentice, D. A. (1989). “Beliefs as Possessions:a Functional.

2.Aguilar, Francis. (1967). Scanning the Business Environment. New York: Macmillan.

3.Charles W. L. Hill & Gareth R. Jones. & Melissa A. Schilling. (2019). Hill/Strategic Management:An Integrated Approach:Theory 13e.

4.Christians, Clifford G., and James W. Carey. (1981). The Logic and Aims of Qualitative Research," in Stempel et.al. (eds) Research Methods in Mass Communication. Englewood, NJ:Prentice-hall.

5.Eisenhardt, K.M. (1989). Building Theories from Case Study Research. Academy of Management Review.

6.Harold Dwight Lasswell. (1948). The Structure and Function of Communication in Society.

7.Heinz Weihrich. (1982). The TOWS matrix: A tool for situational analysis.

8.Hofer Charles W. And Dan Schendel. (1978). Strategy Formulation:Analytical Concepts.

9.Kenneth R. Andrews. (1971). The company strategy concept.

10.Klein, H. K. & Myers, M. D. (1999). A set of principles for conducting and evaluating interpretative field studies in information systems.

11.Kotler, P. (1998). A Generic Concept of Marketing. Marketing Management.

12.Michael A Hitt, Robert E Hoskisson, Hicheon Kim. (1997). International diversification: Effects on innovation and firm performance in product-diversified firms.

13.Nadine Pahl & Anne Richter. (2007). SWOT Analysis. Idea, Methodology And A Practical Approach.

14.Porter M. E. (1980). Competitive Strategy:Techniques for Analyzing Industries and Competitors, New York:The Free Press.

15.Porter M. E. (1985). The Competitive Advantage:Creating and Sustaining Superior Performance. NY:Free Press.

16.Philip Kotler, Kevin Lane Keller, Swee Hoon Ang. (2013). Marketing Management:an Asian Perspective 6/E.

17.Slack, Jennifer Daryl, and Martin Allon. (1983). The Political and Epistemological Constituents of Critical Communication Research," Journal of Communication, Vol. 33, No. 3 :208-18.

18.Thomas S. Kuhn. (1962). The Structure of Scientific Revolutions.

19.Yin, R. K. (2003). Case study research:Design and methods, 3rd edn. Applied Social Research Methods Series, vol. 5:Sage Publications, Thousand Oaks.

20.Yin, R. K. (2009). Case Study Research: Design and Methods(4th ed.) Thousand Oaks: SAGE.

三、網路資料

1.中華民國統計資訊網(專業人士)
https:// www.stat.gov.tw/

2.中央通訊社
https://www.cna.com.tw/

3.中華經濟研究院,IHS Markit
https://www.cier.edu.tw/

4.公開資訊觀測站
https://mops.twse.com.tw/

5.行政院主計總處
https://www.dgbas.gov.tw/mp.asp?mp=1

6.國家發展委員會
https://www.ndc.gov.tw/

7.維基百科
https://zh.wikipedia.org/

8.Finaria.it
https://www.finaria.it/

9.General Electric
https://www.ge.com/

10.IDC
https://www.idc.com/tw

11.MarketsandMarkets
https://www.marketsandmarkets.com/

12.MBA 智庫百科
https://wiki.mbalib.com/

13.McKinsey & Company
https://www.mckinsey.com/
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
108932079
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108932079
資料類型 thesis
dc.contributor.advisor 詹文男<br>尚孝純zh_TW
dc.contributor.author (Authors) 許永德zh_TW
dc.contributor.author (Authors) Hsu, Yung-Teen_US
dc.creator (作者) 許永德zh_TW
dc.creator (作者) Hsu, Yung-Teen_US
dc.date (日期) 2021en_US
dc.date.accessioned 2-Sep-2021 16:29:04 (UTC+8)-
dc.date.available 2-Sep-2021 16:29:04 (UTC+8)-
dc.date.issued (上傳時間) 2-Sep-2021 16:29:04 (UTC+8)-
dc.identifier (Other Identifiers) G0108932079en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/136889-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 108932079zh_TW
dc.description.abstract (摘要) 資訊服務產業在新興科技的技術發展快速與應用日趨成熟的情況之下,再加上景氣回升帶動經濟成長,驅動政府政策與企業加大資本支出,帶來新應用的蓬勃商機。我國政府持續推動國家發展計畫,從中央到地方、從城市到鄉村皆有相關的數位化、數位轉型的政策推動。而企業則專注於自動化、智能化、雲端化等數位轉型的需求。

資訊服務業可以善用外部環境所帶來之機會,結合企業內部優勢,掌握這一波新商機,以期能擺脫紅海市場之低價競爭,開拓新商機、建立新價值所帶來之藍海市場,增加企業超額獲利之機會。

本研究之研究目的說明如下:
1. 說明資訊服務產業趨勢與新興科技發展概況。
2. 探討個案公司的經營現況與發展困境。
3. 探討個案公司競爭優勢與經營策略。

本研究以資訊服務業系統整合商的角度來探討面對新興科技的發展,如人工智慧、大數據、物聯網、雲端運算、資訊安全防護等。加上政府政策作多與來自企業的客戶的數位轉型需求,與個案公司內部條件做整體分析,包含PEST分析、五力分析、客戶需求分析、SWOT分析等。探討資訊服務業之經營策略,提供於相關業者策略制定之參考依據。
zh_TW
dc.description.abstract (摘要) The rapid technological development and increasingly mature application of emerging technologies in the information services industry, coupled with the economic growth driven by the economic recovery, are driving government policies and enterprises to increase their capital expenditure, thus creating a booming business opportunity for new applications. The Chinese government continues to promote the national development plan, from the central to the local, from the city to the rural areas are related to the digitalization, digital transformation policies to promote. Enterprises, on the other hand, focus on automation, intelligence, cloud and other digital transformation needs.

The information service industry can make good use of the opportunities brought by the external environment, combine the internal advantages of the enterprise, grasp this wave of new business opportunities, get rid of the low price competition of the red sea market, develop new business opportunities, establish the blue sea market brought by the new value, and increase the opportunity of excess profit of the enterprise.

The research objectives of this study are described as follows:
1. Describe the trends of the information services industry and the development of new technologies.
2. Discuss the business situation and development dilemma of the case company.
3. Discuss the competitive advantages and business strategies of the case company.

This study in terms of information services, system integration business, discussing with the development of emerging technologies such as artificial intelligence, big data, internet of things, cloud computing, information security protection etc. And the government policy as much with digital transformation from customer demand, and the case company internal condition analysis of the whole, contains a PEST analysis, five analysis, customer needs analysis, SWOT analysis etc. To discuss the business strategy of information service industry, to provide a reference for the strategy formulation of related companies.
en_US
dc.description.tableofcontents 第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 1
第三節 研究範圍 2
第四節 論文章節結構與研究流程 2
第二章 文獻探討 5
第一節 資訊服務產業概況 5
第二節 企業競爭分析 15
第三節 SWOT分析 24
第四節 企業經營策略 28
第三章 研究方法 33
第一節 研究架構 33
第二節 研究構念 34
第三節 研究方法 35
第四節 研究工具 37
第五節 研究對象 38
第六節 資料蒐集 39
第四章 研究結果 40
第一節 個案說明 40
第二節 研究發現與討論 55
第五章 結論與建議 90
第一節 結論 90
第二節 建議 97
第三節 研究限制 98
參考文獻 99
附錄 105
zh_TW
dc.format.extent 4378992 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108932079en_US
dc.subject (關鍵詞) 資訊服務zh_TW
dc.subject (關鍵詞) 系統整合zh_TW
dc.subject (關鍵詞) 新興科技zh_TW
dc.subject (關鍵詞) 經營策略zh_TW
dc.subject (關鍵詞) 競爭分析zh_TW
dc.subject (關鍵詞) Information serviceen_US
dc.subject (關鍵詞) System integrationen_US
dc.subject (關鍵詞) Emerging technologiesen_US
dc.subject (關鍵詞) Business strategyen_US
dc.subject (關鍵詞) Competitive analysisen_US
dc.title (題名) 資訊服務業經營策略之研究 - 以系統整合商為例zh_TW
dc.title (題名) Research on the Business Strategy of Information Service Industry -Taking the system integrator as an exampleen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 一、國內文獻 (中文)

1.王景河,(2014)。工業自動化設備製造商在有限經銷模式下之經營研究。

2.司徒達賢,(1995)。策略管理。

3.司徒達賢,(2013)。管理學的新世界。

4.司徒達賢,(2016)。策略管理策略管理新論:觀念架構與分析方法。

5.行政院主計總處,(2016)。105年行業標準分類(第10次修訂) 。

6.吳統雄,(2018)。民意測驗的挑戰與回應:「定量方法」對「定性方法」/2018 更新版。

7.吳思華,(2000)。策略九說:策略思考的本質。

8.朱文儀、陳建男(譯者),Charles W. L. Hill,Melissa A. Schilling,Gareth R. Jones .(作者),(2020)。策略管理(13版)。

9.邱志聖,(2018)。策略行銷分析:架構與實務應用。

10.曾敏華,(2005)。以聯合分析探討MP3隨身聽之產品價值與客戶需求的關聯性。

11.湯明哲,(2012)。臺大開放式課程(NTU OpenCourseWare)。

12.詹文男、李震華、周維忠、王義智,數位轉型研究團隊,(2020)。數位轉型力。

13.衛南陽,(1997)。顧客滿意學。

14.駱玉盛,(2008)。我國發光二極體顯示屏產業的經營策略與競爭優勢之研究。

15.資策會產業情報研究所,(2020)。2020資訊軟體暨服務產業年鑑。

16.謝文雀(譯者),Philip Kotler, Kevin Lane Keller, Swee Hoon Ang. (作者),(2014)。行銷管理:亞洲觀點(6版)。

二、國外文獻

1.Abelson, R.P. & Prentice, D. A. (1989). “Beliefs as Possessions:a Functional.

2.Aguilar, Francis. (1967). Scanning the Business Environment. New York: Macmillan.

3.Charles W. L. Hill & Gareth R. Jones. & Melissa A. Schilling. (2019). Hill/Strategic Management:An Integrated Approach:Theory 13e.

4.Christians, Clifford G., and James W. Carey. (1981). The Logic and Aims of Qualitative Research," in Stempel et.al. (eds) Research Methods in Mass Communication. Englewood, NJ:Prentice-hall.

5.Eisenhardt, K.M. (1989). Building Theories from Case Study Research. Academy of Management Review.

6.Harold Dwight Lasswell. (1948). The Structure and Function of Communication in Society.

7.Heinz Weihrich. (1982). The TOWS matrix: A tool for situational analysis.

8.Hofer Charles W. And Dan Schendel. (1978). Strategy Formulation:Analytical Concepts.

9.Kenneth R. Andrews. (1971). The company strategy concept.

10.Klein, H. K. & Myers, M. D. (1999). A set of principles for conducting and evaluating interpretative field studies in information systems.

11.Kotler, P. (1998). A Generic Concept of Marketing. Marketing Management.

12.Michael A Hitt, Robert E Hoskisson, Hicheon Kim. (1997). International diversification: Effects on innovation and firm performance in product-diversified firms.

13.Nadine Pahl & Anne Richter. (2007). SWOT Analysis. Idea, Methodology And A Practical Approach.

14.Porter M. E. (1980). Competitive Strategy:Techniques for Analyzing Industries and Competitors, New York:The Free Press.

15.Porter M. E. (1985). The Competitive Advantage:Creating and Sustaining Superior Performance. NY:Free Press.

16.Philip Kotler, Kevin Lane Keller, Swee Hoon Ang. (2013). Marketing Management:an Asian Perspective 6/E.

17.Slack, Jennifer Daryl, and Martin Allon. (1983). The Political and Epistemological Constituents of Critical Communication Research," Journal of Communication, Vol. 33, No. 3 :208-18.

18.Thomas S. Kuhn. (1962). The Structure of Scientific Revolutions.

19.Yin, R. K. (2003). Case study research:Design and methods, 3rd edn. Applied Social Research Methods Series, vol. 5:Sage Publications, Thousand Oaks.

20.Yin, R. K. (2009). Case Study Research: Design and Methods(4th ed.) Thousand Oaks: SAGE.

三、網路資料

1.中華民國統計資訊網(專業人士)
https:// www.stat.gov.tw/

2.中央通訊社
https://www.cna.com.tw/

3.中華經濟研究院,IHS Markit
https://www.cier.edu.tw/

4.公開資訊觀測站
https://mops.twse.com.tw/

5.行政院主計總處
https://www.dgbas.gov.tw/mp.asp?mp=1

6.國家發展委員會
https://www.ndc.gov.tw/

7.維基百科
https://zh.wikipedia.org/

8.Finaria.it
https://www.finaria.it/

9.General Electric
https://www.ge.com/

10.IDC
https://www.idc.com/tw

11.MarketsandMarkets
https://www.marketsandmarkets.com/

12.MBA 智庫百科
https://wiki.mbalib.com/

13.McKinsey & Company
https://www.mckinsey.com/
zh_TW
dc.identifier.doi (DOI) 10.6814/NCCU202101198en_US