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題名 個案分析:純網銀在台灣的發展與機會 –以樂天國際商業銀行為例
Case Study: The Development and Opportunities of the Internet-Only Bank in Taiwan – Take Rakuten International Commercial Bank as an Example
作者 蔡安妍
Tsai, An-Yan
貢獻者 周行一
Chow, Hsing-Yi
蔡安妍
Tsai, An-Yan
關鍵詞 純網銀
數位交易
樂天國際商業銀行
數位存款帳戶
金融科技
開放銀行
生態系統
電子支付機構
Internet-only Bank
Digital Transformation
Rakuten International Commercial Bank
Digital Savings Account
Fintech
Open Banking
Ecosystem
Electronic Payment Institutions
日期 2021
上傳時間 2-Sep-2021 16:30:44 (UTC+8)
摘要 Since 2016, the banking industry has started digital transformation and embedded fintech techniques into products and services. Some experts believe that Taiwan is overbanking. Therefore, banks are striving to develop their uniqueness and competitive advantages, hoping to make the business profitable and sustainable. Meanwhile, the Financial Supervisory Commission released related regulations to ensure the stability of the market.

In January 2021, the first Internet-only bank Rakuten International Commercial Bank officially opened. Why did its key shareholders Rakuten Inc. and IBF Financial Holdings decide to open a brand-new bank rather than doing business from the existing banks and confident to reach break-even within 3 years? Is Rakuten Bank`s successful experience in Japan able to duplicate to a new market? What would be the challenges for its development?

This case study is figuring out the development and opportunity of the Internet-only banks in Taiwan by analyzing the banking industry, regulations, Rakuten Bank’s business model, and potential threats. Eventually, providing a holistic view for people who’s not familiar yet interested to know the story.
參考文獻 1. 歐素華.(2018).台灣篇之四:王道銀行之行動支付.東吳大學商學院個案. 取自: https://reurl.cc/O0gLzv
2. 台灣銀行家雜誌.(2019).借鏡日本》六家純網銀最慢第5年就開始獲利 他們怎麼做到?. Retrieved from CredereMedia website: https://www.cmmedia.com.tw/home/articles/13203 
3. 沈瑜. (2019).樂天國際商銀強攻 資安、生態圈是最大優勢. Retrieved from Global Views Monthly website: https://www.gvm.com.tw/article/60294  
4. 李靜宜. (2019). 3家全上!純網銀執照名單終於揭曉,將來銀行、LINE Bank、樂天銀行通通取得執照!各自優勢大比較. Retrieved from iThome website: https://www.ithome.com.tw/news/132123
5. 李靜宜. (2019). 為何三家純網銀都核准?顧立雄解釋最大理由是,3家目標客群不同,能各自創造新營運模式. Retrieved from iThome website: https://www.ithome.com.tw/news/132139
6. 洪綾襄.(2019).銀行取締役社長永井啟之發豪語:3年損益兩平》樂天強打台日同盟 力拚純網銀門票. Retrieved from Wealth Magazine website: https://www.wealth.com.tw/home/articles/19972 
7. 李靜宜.(2020).日本純網銀20年經驗助攻,樂天國際銀行CIO在臺IT戰略首度大公開. Retrieved from iThome website: https://www.ithome.com.tw/people/141969 
8. 高敬原.(2020).樂天銀行搶下純網銀頭香!總座揭密獨門「1%心法」,如何顛覆保守的金融業?.Retrieved from Business Next website: https://www.bnext.com.tw/article/60445/rakuten-online-bank
9. 梁任瑋.(2020).樂天純網銀上路 真正對手不只傳統銀行.Retrieved from Business Today website: https://reurl.cc/MAb6Em 
10. 林欣蓉.(2021).【解密樂天3】靠併購打造橫跨生活的大帝國!從金融買到運動,為何吃不下一間電視台?. Retrieved from Business Next website: https://www.bnext.com.tw/article/62272/rakuten-m-a
11. 高敬原.(2021).台灣第一家純網銀「樂天國際銀行」滿月成績體檢,Pizza理論預告用戶:好戲在後.Retrieved from Business Next website: https://www.bnext.com.tw/article/61457/akuten-bank-taiwan-one-month 
12. 高敬原.(2021).台日兩大電商王者聯手!樂天銀行攜手Pi 拍錢包,終於要在台灣布局生態圈了嗎?Retrieved from Business Next website: https://www.bnext.com.tw/article/62840/rakuten-bank-pi 
13. 陳君毅. (2021).身為純網銀先行者,樂天國際銀行卻不推「殺手級」服務!靠什麼建立台灣的生態圈?. Retrieved from Business Next website: https://www.bnext.com.tw/article/61655/rakuten-bank-gm-interview 
14. 陳慶徽.(2021).台灣首家類純網銀,王道兩年換四位個金長 只想把銀行搬上網 金融數位轉型將成災難. Retrieved from Business Weekly website: https://www.businessweekly.com.tw/Archive/Article?StrId=7003576
15. Cathay Financial Holdings.(2021).從CSR到ESG,看見國泰金控與全球俱進的巨幅躍進. Retrieved from CommonWealth Magazine website: https://www.cw.com.tw/article/5114719
16. Central Bank of the Republic of China.(2021). List of Financial Institutions. Retrieved from: https://www.cbc.gov.tw/public/data/ebookxls/wlist.pdf
17. Deloitte Insights.(2020).Top nine challenges to digital transformation for financial institutions. Retrieved from Deloitte website: https://www2.deloitte.com/tw/tc/pages/financial-services/articles/rp200521-fsi-top9-challenges.html
18. FSC.(2020).Measures to strengthen the supervision of internet-only banks. Retrieved from: https://www.fsc.gov.tw/en/home.jsp?id=471&parentpath=0%2C4 
19. FSC.(2020).Capital Market Roadmap 2021-2023. Retrieved from: https://www.fsc.gov.tw/en/home.jsp?id=54&parentpath=0,2&mcustomize=multimessage_view.jsp&aplistdn=ou=news,ou=multisite,ou=english,ou=ap_root,o=fsc,c=tw&dataserno=202009240002&dtable=News 
20. FSC.(2021).Total Digital Savings Accounts by 110Q1. Retrieved from: https://www.banking.gov.tw/ch/home.jsp?id=591&parentpath=0,590&mcustomize=multimessage_view.jsp&dataserno=201911270001&dtable=Disclosure 
21. FSC.(2021).Total Electronic Payments Institues by 110Q1. Retrieved from: https://www.banking.gov.tw/ch/home.jsp?id=591&parentpath=0,590&mcustomize=multimessage_view.jsp&dataserno=201805300001&dtable=Disclosure 
22. FSC.(2021). Return on Assets and Return on Equity of Domestic Banks. Retrieved from: https://www.banking.gov.tw/ch/home.jsp?id=157&parentpath=0,4&mcustomize=bstatistics_view.jsp&serno=201105120002
23. FSC.(2021). Table 9. Ranking of Domestic Banks. Retrieved from: https://www.banking.gov.tw/ch/home.jsp?id=595&parentpath=0,590&mcustomize=bstatistics_view.jsp&serno=201105120009
24. Joseph Tseng.(2020).Good News for Global Fintechs: Proposed Amendment to Taiwan`s Act Governing Electronic Payment Institutions Aims to Consolidate the Development of Electronic Money and Payment Industries and Streamline the Provision of Payments. Retrieved from JDSUPRA website: https://www.jdsupra.com/post/contentViewerEmbed.aspx?fid=da1d02bb-7ce0-48b2-bd30-f5b3455bf0ad
25. Kao Shih-ching.(2021).FSC approves two e-payment firms. Retrieved from the Taipei Times website: https://www.taipeitimes.com/News/biz/archives/2021/06/25/2003759750
26. MOEA (2021).Rakuten International Commercial Bank Company Overview. Retrieved from MOEA website: https://findbiz.nat.gov.tw/fts/query/QueryBar/queryInit.do
27. Rakuten Bank. Rakuten Bank’s financial status. Retrieved from Rakuten Bank website: https://www.rakuten-bank.co.jp/company/disclosure/situation.html
28. Rakuten International Commercial Bank.(2021).Rakuten Ecosystem. Retrieved from the official website. https://www.rakuten-bank.com.tw/portal/about/Rakuten-Ecosystem 
29. Temenos.(2021).Branching Out: Can Banks Move From City Centers to Digital Ecosystems?. Retrieved from the Temenos website: https://www.temenos.com/insights/white-papers-reports/global-summary-eiu-report/#download
描述 碩士
國立政治大學
國際經營管理英語碩士學位學程(IMBA)
108933023
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108933023
資料類型 thesis
dc.contributor.advisor 周行一zh_TW
dc.contributor.advisor Chow, Hsing-Yien_US
dc.contributor.author (Authors) 蔡安妍zh_TW
dc.contributor.author (Authors) Tsai, An-Yanen_US
dc.creator (作者) 蔡安妍zh_TW
dc.creator (作者) Tsai, An-Yanen_US
dc.date (日期) 2021en_US
dc.date.accessioned 2-Sep-2021 16:30:44 (UTC+8)-
dc.date.available 2-Sep-2021 16:30:44 (UTC+8)-
dc.date.issued (上傳時間) 2-Sep-2021 16:30:44 (UTC+8)-
dc.identifier (Other Identifiers) G0108933023en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/136901-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 國際經營管理英語碩士學位學程(IMBA)zh_TW
dc.description (描述) 108933023zh_TW
dc.description.abstract (摘要) Since 2016, the banking industry has started digital transformation and embedded fintech techniques into products and services. Some experts believe that Taiwan is overbanking. Therefore, banks are striving to develop their uniqueness and competitive advantages, hoping to make the business profitable and sustainable. Meanwhile, the Financial Supervisory Commission released related regulations to ensure the stability of the market.

In January 2021, the first Internet-only bank Rakuten International Commercial Bank officially opened. Why did its key shareholders Rakuten Inc. and IBF Financial Holdings decide to open a brand-new bank rather than doing business from the existing banks and confident to reach break-even within 3 years? Is Rakuten Bank`s successful experience in Japan able to duplicate to a new market? What would be the challenges for its development?

This case study is figuring out the development and opportunity of the Internet-only banks in Taiwan by analyzing the banking industry, regulations, Rakuten Bank’s business model, and potential threats. Eventually, providing a holistic view for people who’s not familiar yet interested to know the story.
en_US
dc.description.tableofcontents 1. Chapter 1: Introduction and Motivation 1
1.1. Research Purpose and Motivation 1
1.2. Research Questions and Limitations 1
1.3. Research Method 1
1.4. Research Structure 2
2. Chapter 2: Case Background Review 3
2.1. General Company Description 3
2.2. Company Chronology 3
2.3. Company Preparation 5
2.4. Definitions of Internet-only Bank 5
2.5. Definitions of the Online Bank and the Digital Saving Account 6
3. Chapter 3: External Analysis and Identification of Opportunities and Threats 7
3.1. Environmental Analysis 7
3.1.1. Technology 7
3.1.2. Regulation 8
3.1.3. ESG 10
3.2. Industry Analysis 10
3.2.1. Industry Development Overview 11
3.2.2. Industry Structure 14
3.2.3. Industry Development Trend 15
3.3. Customer Analysis 17
3.3.1. Target Customer 17
3.3.2. The Incentives to the Customer 18
3.3.3. The Unsatisfied Needs of the Customers 19
3.4. Competitor Analysis 19
3.4.1. Existing Competitors 20
3.4.2. Potential Competitors 21
4. Chapter 4: Internal Analysis and Assessment of Strengths and Weaknesses 25
4.1. Strategy Structure 25
4.1.1. Strategic Partners 25
4.1.2. Current Strategy 25
4.2. Financial Performance Analysis 28
4.2.1. Financial Goals 30
4.3. Organization and Management Policy Analysis 30
4.3.1. Business Philosophy 31
4.3.2. Organizational Structure 31
4.3.3. Shareholder’s Structure 32
4.3.4. Marketing Policy 33
4.3.5. Human Resource Policy 33
4.4. Information System Strategy 34
5. Chapter 5: Comprehensive Analysis for the Success of Rakuten Bank in Japan 35
5.1. Fundamental Strategy Analysis 35
5.2. Competitive Strategy Analysis 36
5.3. Operational Strategy Analysis 38
5.3.1. Marketing Strategy 38
5.3.2. Acquisition Strategy 38
5.3.3. Service Strategy 39
5.3.4. Information Strategy 39
6. Chapter 6: What Happens to O-Bank, the First Virtual Bank in Taiwan 40
6.1. Company Background 40
6.2. Company Current Status 40
6.3. Conclusion 42
7. Chapter 7: Proposed Actions for Rakuten International Commercial Bank and Conclusion 43
7.1. Identification of Key Points for the Proposed Actions 43
7.2. Determination of Strategic Direction 44
7.3. Theoretical Basis 44
7.4. Conclusion and Expected Contributions 44
8. Reference 46
9. Appendix 49
9.1. Rakuten Bank JP Balance Sheet 49
9.2. Rakuten Bank JP Income Statement 53
9.3. Rakuten Bank JP Cash Flow Statement 57
zh_TW
dc.format.extent 1839015 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108933023en_US
dc.subject (關鍵詞) 純網銀zh_TW
dc.subject (關鍵詞) 數位交易zh_TW
dc.subject (關鍵詞) 樂天國際商業銀行zh_TW
dc.subject (關鍵詞) 數位存款帳戶zh_TW
dc.subject (關鍵詞) 金融科技zh_TW
dc.subject (關鍵詞) 開放銀行zh_TW
dc.subject (關鍵詞) 生態系統zh_TW
dc.subject (關鍵詞) 電子支付機構zh_TW
dc.subject (關鍵詞) Internet-only Banken_US
dc.subject (關鍵詞) Digital Transformationen_US
dc.subject (關鍵詞) Rakuten International Commercial Banken_US
dc.subject (關鍵詞) Digital Savings Accounten_US
dc.subject (關鍵詞) Fintechen_US
dc.subject (關鍵詞) Open Bankingen_US
dc.subject (關鍵詞) Ecosystemen_US
dc.subject (關鍵詞) Electronic Payment Institutionsen_US
dc.title (題名) 個案分析:純網銀在台灣的發展與機會 –以樂天國際商業銀行為例zh_TW
dc.title (題名) Case Study: The Development and Opportunities of the Internet-Only Bank in Taiwan – Take Rakuten International Commercial Bank as an Exampleen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 1. 歐素華.(2018).台灣篇之四:王道銀行之行動支付.東吳大學商學院個案. 取自: https://reurl.cc/O0gLzv
2. 台灣銀行家雜誌.(2019).借鏡日本》六家純網銀最慢第5年就開始獲利 他們怎麼做到?. Retrieved from CredereMedia website: https://www.cmmedia.com.tw/home/articles/13203 
3. 沈瑜. (2019).樂天國際商銀強攻 資安、生態圈是最大優勢. Retrieved from Global Views Monthly website: https://www.gvm.com.tw/article/60294  
4. 李靜宜. (2019). 3家全上!純網銀執照名單終於揭曉,將來銀行、LINE Bank、樂天銀行通通取得執照!各自優勢大比較. Retrieved from iThome website: https://www.ithome.com.tw/news/132123
5. 李靜宜. (2019). 為何三家純網銀都核准?顧立雄解釋最大理由是,3家目標客群不同,能各自創造新營運模式. Retrieved from iThome website: https://www.ithome.com.tw/news/132139
6. 洪綾襄.(2019).銀行取締役社長永井啟之發豪語:3年損益兩平》樂天強打台日同盟 力拚純網銀門票. Retrieved from Wealth Magazine website: https://www.wealth.com.tw/home/articles/19972 
7. 李靜宜.(2020).日本純網銀20年經驗助攻,樂天國際銀行CIO在臺IT戰略首度大公開. Retrieved from iThome website: https://www.ithome.com.tw/people/141969 
8. 高敬原.(2020).樂天銀行搶下純網銀頭香!總座揭密獨門「1%心法」,如何顛覆保守的金融業?.Retrieved from Business Next website: https://www.bnext.com.tw/article/60445/rakuten-online-bank
9. 梁任瑋.(2020).樂天純網銀上路 真正對手不只傳統銀行.Retrieved from Business Today website: https://reurl.cc/MAb6Em 
10. 林欣蓉.(2021).【解密樂天3】靠併購打造橫跨生活的大帝國!從金融買到運動,為何吃不下一間電視台?. Retrieved from Business Next website: https://www.bnext.com.tw/article/62272/rakuten-m-a
11. 高敬原.(2021).台灣第一家純網銀「樂天國際銀行」滿月成績體檢,Pizza理論預告用戶:好戲在後.Retrieved from Business Next website: https://www.bnext.com.tw/article/61457/akuten-bank-taiwan-one-month 
12. 高敬原.(2021).台日兩大電商王者聯手!樂天銀行攜手Pi 拍錢包,終於要在台灣布局生態圈了嗎?Retrieved from Business Next website: https://www.bnext.com.tw/article/62840/rakuten-bank-pi 
13. 陳君毅. (2021).身為純網銀先行者,樂天國際銀行卻不推「殺手級」服務!靠什麼建立台灣的生態圈?. Retrieved from Business Next website: https://www.bnext.com.tw/article/61655/rakuten-bank-gm-interview 
14. 陳慶徽.(2021).台灣首家類純網銀,王道兩年換四位個金長 只想把銀行搬上網 金融數位轉型將成災難. Retrieved from Business Weekly website: https://www.businessweekly.com.tw/Archive/Article?StrId=7003576
15. Cathay Financial Holdings.(2021).從CSR到ESG,看見國泰金控與全球俱進的巨幅躍進. Retrieved from CommonWealth Magazine website: https://www.cw.com.tw/article/5114719
16. Central Bank of the Republic of China.(2021). List of Financial Institutions. Retrieved from: https://www.cbc.gov.tw/public/data/ebookxls/wlist.pdf
17. Deloitte Insights.(2020).Top nine challenges to digital transformation for financial institutions. Retrieved from Deloitte website: https://www2.deloitte.com/tw/tc/pages/financial-services/articles/rp200521-fsi-top9-challenges.html
18. FSC.(2020).Measures to strengthen the supervision of internet-only banks. Retrieved from: https://www.fsc.gov.tw/en/home.jsp?id=471&parentpath=0%2C4 
19. FSC.(2020).Capital Market Roadmap 2021-2023. Retrieved from: https://www.fsc.gov.tw/en/home.jsp?id=54&parentpath=0,2&mcustomize=multimessage_view.jsp&aplistdn=ou=news,ou=multisite,ou=english,ou=ap_root,o=fsc,c=tw&dataserno=202009240002&dtable=News 
20. FSC.(2021).Total Digital Savings Accounts by 110Q1. Retrieved from: https://www.banking.gov.tw/ch/home.jsp?id=591&parentpath=0,590&mcustomize=multimessage_view.jsp&dataserno=201911270001&dtable=Disclosure 
21. FSC.(2021).Total Electronic Payments Institues by 110Q1. Retrieved from: https://www.banking.gov.tw/ch/home.jsp?id=591&parentpath=0,590&mcustomize=multimessage_view.jsp&dataserno=201805300001&dtable=Disclosure 
22. FSC.(2021). Return on Assets and Return on Equity of Domestic Banks. Retrieved from: https://www.banking.gov.tw/ch/home.jsp?id=157&parentpath=0,4&mcustomize=bstatistics_view.jsp&serno=201105120002
23. FSC.(2021). Table 9. Ranking of Domestic Banks. Retrieved from: https://www.banking.gov.tw/ch/home.jsp?id=595&parentpath=0,590&mcustomize=bstatistics_view.jsp&serno=201105120009
24. Joseph Tseng.(2020).Good News for Global Fintechs: Proposed Amendment to Taiwan`s Act Governing Electronic Payment Institutions Aims to Consolidate the Development of Electronic Money and Payment Industries and Streamline the Provision of Payments. Retrieved from JDSUPRA website: https://www.jdsupra.com/post/contentViewerEmbed.aspx?fid=da1d02bb-7ce0-48b2-bd30-f5b3455bf0ad
25. Kao Shih-ching.(2021).FSC approves two e-payment firms. Retrieved from the Taipei Times website: https://www.taipeitimes.com/News/biz/archives/2021/06/25/2003759750
26. MOEA (2021).Rakuten International Commercial Bank Company Overview. Retrieved from MOEA website: https://findbiz.nat.gov.tw/fts/query/QueryBar/queryInit.do
27. Rakuten Bank. Rakuten Bank’s financial status. Retrieved from Rakuten Bank website: https://www.rakuten-bank.co.jp/company/disclosure/situation.html
28. Rakuten International Commercial Bank.(2021).Rakuten Ecosystem. Retrieved from the official website. https://www.rakuten-bank.com.tw/portal/about/Rakuten-Ecosystem 
29. Temenos.(2021).Branching Out: Can Banks Move From City Centers to Digital Ecosystems?. Retrieved from the Temenos website: https://www.temenos.com/insights/white-papers-reports/global-summary-eiu-report/#download
zh_TW
dc.identifier.doi (DOI) 10.6814/NCCU202101222en_US