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題名 後疫情新常態下的領導轉型
Leadership Transformation in The Post-Pandemic New Normal作者 陳薏婷
Chen, Yi-Ting貢獻者 林月雲
Lin, Carol
陳薏婷
Chen, Yi-Ting關鍵詞 數位轉型
正念領導力
同理心
後疫情時代
Digital transformation
Mindful leadership
Empathy
Post-pandemic日期 2022 上傳時間 10-Feb-2022 13:04:29 (UTC+8) 摘要 AbstractLeadership Transformation in the Post-Pandemic New NormalByYI-TING, CHENBusiness unities and individuals alike are undergoing a major transformation that bring up to the table by the sudden outbreak of pandemic around the globe. The pandemic had not only transformed people’s way of working, but also accelerating the world to embrace digital transformation. The new leadership should take a sustainability view that reinvigorating human capital, utilizing digital connectivity, and bolstering growth with a resilient and inclusive in order to cope with crisis situation. This study explored how leadership style evolves to respond and adapt to the environment dynamics. Previous studies have outlined the main stream leadership style for major industrial revolutions. This study further identified the important factors of a leadership that makes a corporate to endure through crisis times by analyzing the well-performed corporates under pandemic times. This study employs a case analysis of the leadership style of Microsoft, especially during the pandemic. Research results had provided evidence that mindful leadership helps leaderships to develop empathy and a flexible mind that he/she can be more capable to stay open in the midst of stress, challenges, and difficulty. Therefore, incorporating a mindful leadership could gradually promote a healthy collaboration by fostering a supportive and caring community to problem solving with a deep compassion, empathy and growth mindset and with everyone’s welfare taking into considerations. 參考文獻 ReferenceGrenny, J., & Maxfield, D. (2017). A Study of 1,100 Employees Found That Remote Workers Feel Shunned and Left Out. Harvard Business Review. Retrieved in December, 2021, from: https://hbr.org/2017/11/a-study-of-1100-employees-found-that-remote-workers-feel-shunned-and-left-outMaxwell, J. C. (2007). The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow., Thomas Nelson Inc. ISBN 13: 978-078-527440-7Drucker, P. (2013). Managing for the Future. Routledge. ISBN 13: 978-075-060909-8Sinek, S. (2014). Leaders Eat Last: Why Some Teams Pull Together and Others Don’t. Penguin Business. ISBN 13: 978-067-092316-8Sandberg, S. (2013). Lean in: Women, work, and the will to lead. Random House. ISBN 13: 978-038-534994-9Stearns, P. N. (2021). The Industrial Revolution in World History. Routledge. ISBN 13: 978-081-334729-5Rifkin, J. (2013). The Third Industrial Revolution: How lateral power is transforming energy, the economy, and the world. Martin`s Griffin. ISBN 13: 978-023-011521-7Bass, B. M. (1985). Leadership and Performance Beyond Expectations. New York, NY: page 121–124.Schwab, K. (2017). The Fourth Industrial Revolution. Penguin Random House. ISBN 13: 978-152-475886-8. Retrieved in December, 2021, from: https://law.unimelb.edu.au/__data/assets/pdf_file/0005/3385454/Schwab-The_Fourth_Industrial_Revolution_Klaus_S.pdfBass, B. M., & Riggio, R. E. (2006). Transformational Leadership. (2nd ed.) Lawrence Erlbaum Associates, Publishers. Retrieved in December, 2021, from: https://www.worldcat.org/title/transformational-leadership/oclc/77484775Spears, L. C. (2010). Character and Servant Leadership: 10 Characteristics of Effective, Caring Leaders. The Journal of Virtues & Leadership, 1 (1), page 25-30.Morgan, J. (2014). The Future of Work: Attract new talent, build better leaders, and create a competitive organization. John Wiley & Sons. ISBN 13: 978-111-887724-1Kabat-Zinn, J. (1994). Wherever you go, there you are: Mindfulness meditation in everyday life. Hyperion. ISBN 13: 978-140-130778-3Davidson RJ (2003). Alterations in brain and immune function produced by mindfulness meditation. Psychosom Med. 65(4):564-70. doi: 10.1097/01.Dickmann, M.H. & Stanford-Blair, N. (2009). Mindful Leadership: A Brain-Based Framework. (2nd ed.). Corwin. ISBN 13: 978-141-296410-4Hyland, P. K., Lee, R. A., and Mills, M. J. (2015). Mindfulness at work: a new approach to improving individual and organizational performance. Ind. Organ. Psychol. 8, page 576–602. doi: 10.1017/iop.2015.41Tan, C.-M. (2013). Search inside yourself the unexpected path to achieving success, happiness (and world peace). Harper Collins Publishers. ISBN 13: 978-957-803866-0Bunting, M. (2016). The Mindful Leader: 7 Practices for Transforming Your Leadership, Your organization and your Life. Wiley & Sons, Inc. ISBN 13: 978-073-032977-0Klann, G. (2003). Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence3 to Lessen the Impact of Chaos on the People You Lead. Center for Creative Leadership. CCL Press. ISBN 13: 978-160-491676-8Bonkers World (2011). Retrieved in December, 2021, from: https://bonkersworld.net/Nadella, S. (2019). Hit refresh: The Quest to rediscover Microsoft`s soul and imagine a better future for everyone. Harper Business. ISBN 13: 978-006-288031-4Dweck, C. S. (2007). Mindset: The New Psychology of Success. Paperback. ISBN 13: 978-034-547232-8Krznaric, R. (2014). Empathy: Why It Matters, and How to Get It. Penguin. ISBN 13: 978-039-917140-6Ibarra, H., & Scoular, A. (2019). The leader as coach. Harvard Business Review. Retrieved in December, 2021, from: https://hbr.org/2019/11/the-leader-as-coachIgnatius, A. (2021). Microsoft’s Satya Nadella on Flexible Work, the Metaverse, and the Power of Empathy. Harvard Business Review. Retrieved in December, 2021, from: https://hbr.org/2021/10/microsofts-satya-nadella-on-flexible-work-the-metaverse-and-the-power-of-empathyBurdette, K. (2020). Businessperson of the year 2019. Fortune. Retrieved in December, 2021, from: https://fortune.com/businessperson-of-the-year/2019/Todd, S. (2021, October 12). World’s Best Employers 2021. Forbes Magazine. Retrieved in December, 2021, https://www.forbes.com/lists/worlds-best-employers/#3d105c6c1e0cBass, D. (2014, January 31). Why You Don’t Want to Be Microsoft CEO? Bloomberg. Retrieved in December, 2021, from: https://www.bloomberg.com/news/articles/2014-01-30/microsoft-ceo-worlds-worst-jobMicrosoft New Center (2014, February 4). Satya Nadella email to employees on first day as CEO. Retrieved in December, 2021, from: https://news.microsoft.com/2014/02/04/satya-nadella-email-to-employees-on-first-day-as-ceo/CNBC. (2021, July 8). Microsoft will give employees a $1,500 bonus for their efforts during the pandemic. Retrieved in December, 2021, from: https://www.cnbc.com/2021/07/08/microsoft-will-give-employees-a-1500-bonus-for-pandemic-efforts.htmlMicrosoft Investor Relationship (2021). Microsoft Annual Report 2021. Retrieved in December, 2021, from: https://www.microsoft.com/investor/reports/ar21/index.htmlMicrosoft New Center (2020). Microsoft Covid-19 Response. Retrieved in December, 2021, from: https://news.microsoft.com/covid-19-response/Dewar & Keller. (2009). The irrational side of change management. McKinsey Quarterly. Retrieved in December, 2021, from: https://www.mckinsey.com/business-functions/people-and-organizational-performance/our-insights/the-irrational-side-of-change-management 描述 碩士
國立政治大學
國際經營管理英語碩士學位學程(IMBA)
108933009資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108933009 資料類型 thesis dc.contributor.advisor 林月雲 zh_TW dc.contributor.advisor Lin, Carol en_US dc.contributor.author (Authors) 陳薏婷 zh_TW dc.contributor.author (Authors) Chen, Yi-Ting en_US dc.creator (作者) 陳薏婷 zh_TW dc.creator (作者) Chen, Yi-Ting en_US dc.date (日期) 2022 en_US dc.date.accessioned 10-Feb-2022 13:04:29 (UTC+8) - dc.date.available 10-Feb-2022 13:04:29 (UTC+8) - dc.date.issued (上傳時間) 10-Feb-2022 13:04:29 (UTC+8) - dc.identifier (Other Identifiers) G0108933009 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/138932 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 國際經營管理英語碩士學位學程(IMBA) zh_TW dc.description (描述) 108933009 zh_TW dc.description.abstract (摘要) AbstractLeadership Transformation in the Post-Pandemic New NormalByYI-TING, CHENBusiness unities and individuals alike are undergoing a major transformation that bring up to the table by the sudden outbreak of pandemic around the globe. The pandemic had not only transformed people’s way of working, but also accelerating the world to embrace digital transformation. The new leadership should take a sustainability view that reinvigorating human capital, utilizing digital connectivity, and bolstering growth with a resilient and inclusive in order to cope with crisis situation. This study explored how leadership style evolves to respond and adapt to the environment dynamics. Previous studies have outlined the main stream leadership style for major industrial revolutions. This study further identified the important factors of a leadership that makes a corporate to endure through crisis times by analyzing the well-performed corporates under pandemic times. This study employs a case analysis of the leadership style of Microsoft, especially during the pandemic. Research results had provided evidence that mindful leadership helps leaderships to develop empathy and a flexible mind that he/she can be more capable to stay open in the midst of stress, challenges, and difficulty. Therefore, incorporating a mindful leadership could gradually promote a healthy collaboration by fostering a supportive and caring community to problem solving with a deep compassion, empathy and growth mindset and with everyone’s welfare taking into considerations. en_US dc.description.tableofcontents TABLE OF CONTENTS1. Introduction 11.1. Research Background 11.2. Research Purpose 21.3. Research Method and Structure 32. Literature Reviews 42.1. Definition of Leadership 42.2. Leadership Evolving History 52.2.1. Industry 1.0 - Mechanization (1760-1840) 52.2.2. Industry 2.0 - Electrification (1870-1914) 62.2.3. Industry 3.0 – Digitalization (1970- early 2000s) 62.2.4. Industry 4.0 – Cloud Computing and Cyber (21st century) 82.2.5. Industry 5.0 – AI and Personalization (Today, 2nd decade of the 21st century) 112.3. Summary 153. Opportunities and Challenges in the Post-Pandemic World 183.1. Fact 1: Social distancing is the new normal 213.2. Fact 2: Virtual hybrid working style is the new normal 224. Leadership in Pandemic Crisis - Case of Microsoft 264.1. Identifying Representative Case 264.2. Microsoft – How an elephant dance? 274.3. Implications and Enlightenments from Representative Case 455. Conclusion 525.1. Empathy: Timeless value in the digital era 535.2. Mindfulness: Reshape perspective and develop intangible impact 545.3. Recalibrating leadership in crisis times 545.3.1. A Strong Internal Culture Will Generate External Credibility 545.3.2. Shape A More Humanity World with Mindful Leadership 555.4. Limitations of the research 596. Reference 607. Appendix 64 zh_TW dc.format.extent 1746897 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108933009 en_US dc.subject (關鍵詞) 數位轉型 zh_TW dc.subject (關鍵詞) 正念領導力 zh_TW dc.subject (關鍵詞) 同理心 zh_TW dc.subject (關鍵詞) 後疫情時代 zh_TW dc.subject (關鍵詞) Digital transformation en_US dc.subject (關鍵詞) Mindful leadership en_US dc.subject (關鍵詞) Empathy en_US dc.subject (關鍵詞) Post-pandemic en_US dc.title (題名) 後疫情新常態下的領導轉型 zh_TW dc.title (題名) Leadership Transformation in The Post-Pandemic New Normal en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) ReferenceGrenny, J., & Maxfield, D. (2017). A Study of 1,100 Employees Found That Remote Workers Feel Shunned and Left Out. Harvard Business Review. Retrieved in December, 2021, from: https://hbr.org/2017/11/a-study-of-1100-employees-found-that-remote-workers-feel-shunned-and-left-outMaxwell, J. C. (2007). The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow., Thomas Nelson Inc. ISBN 13: 978-078-527440-7Drucker, P. (2013). Managing for the Future. Routledge. ISBN 13: 978-075-060909-8Sinek, S. (2014). Leaders Eat Last: Why Some Teams Pull Together and Others Don’t. Penguin Business. ISBN 13: 978-067-092316-8Sandberg, S. (2013). Lean in: Women, work, and the will to lead. Random House. ISBN 13: 978-038-534994-9Stearns, P. N. (2021). The Industrial Revolution in World History. Routledge. ISBN 13: 978-081-334729-5Rifkin, J. (2013). The Third Industrial Revolution: How lateral power is transforming energy, the economy, and the world. Martin`s Griffin. ISBN 13: 978-023-011521-7Bass, B. M. (1985). Leadership and Performance Beyond Expectations. New York, NY: page 121–124.Schwab, K. (2017). The Fourth Industrial Revolution. Penguin Random House. ISBN 13: 978-152-475886-8. Retrieved in December, 2021, from: https://law.unimelb.edu.au/__data/assets/pdf_file/0005/3385454/Schwab-The_Fourth_Industrial_Revolution_Klaus_S.pdfBass, B. M., & Riggio, R. E. (2006). Transformational Leadership. (2nd ed.) Lawrence Erlbaum Associates, Publishers. Retrieved in December, 2021, from: https://www.worldcat.org/title/transformational-leadership/oclc/77484775Spears, L. C. (2010). Character and Servant Leadership: 10 Characteristics of Effective, Caring Leaders. The Journal of Virtues & Leadership, 1 (1), page 25-30.Morgan, J. (2014). The Future of Work: Attract new talent, build better leaders, and create a competitive organization. John Wiley & Sons. ISBN 13: 978-111-887724-1Kabat-Zinn, J. (1994). Wherever you go, there you are: Mindfulness meditation in everyday life. Hyperion. ISBN 13: 978-140-130778-3Davidson RJ (2003). Alterations in brain and immune function produced by mindfulness meditation. Psychosom Med. 65(4):564-70. doi: 10.1097/01.Dickmann, M.H. & Stanford-Blair, N. (2009). Mindful Leadership: A Brain-Based Framework. (2nd ed.). Corwin. ISBN 13: 978-141-296410-4Hyland, P. K., Lee, R. A., and Mills, M. J. (2015). Mindfulness at work: a new approach to improving individual and organizational performance. Ind. Organ. Psychol. 8, page 576–602. doi: 10.1017/iop.2015.41Tan, C.-M. (2013). Search inside yourself the unexpected path to achieving success, happiness (and world peace). Harper Collins Publishers. ISBN 13: 978-957-803866-0Bunting, M. (2016). The Mindful Leader: 7 Practices for Transforming Your Leadership, Your organization and your Life. Wiley & Sons, Inc. ISBN 13: 978-073-032977-0Klann, G. (2003). Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence3 to Lessen the Impact of Chaos on the People You Lead. Center for Creative Leadership. CCL Press. ISBN 13: 978-160-491676-8Bonkers World (2011). Retrieved in December, 2021, from: https://bonkersworld.net/Nadella, S. (2019). Hit refresh: The Quest to rediscover Microsoft`s soul and imagine a better future for everyone. Harper Business. ISBN 13: 978-006-288031-4Dweck, C. S. (2007). Mindset: The New Psychology of Success. Paperback. ISBN 13: 978-034-547232-8Krznaric, R. (2014). Empathy: Why It Matters, and How to Get It. Penguin. ISBN 13: 978-039-917140-6Ibarra, H., & Scoular, A. (2019). The leader as coach. Harvard Business Review. Retrieved in December, 2021, from: https://hbr.org/2019/11/the-leader-as-coachIgnatius, A. (2021). Microsoft’s Satya Nadella on Flexible Work, the Metaverse, and the Power of Empathy. Harvard Business Review. Retrieved in December, 2021, from: https://hbr.org/2021/10/microsofts-satya-nadella-on-flexible-work-the-metaverse-and-the-power-of-empathyBurdette, K. (2020). Businessperson of the year 2019. Fortune. Retrieved in December, 2021, from: https://fortune.com/businessperson-of-the-year/2019/Todd, S. (2021, October 12). World’s Best Employers 2021. Forbes Magazine. Retrieved in December, 2021, https://www.forbes.com/lists/worlds-best-employers/#3d105c6c1e0cBass, D. (2014, January 31). Why You Don’t Want to Be Microsoft CEO? Bloomberg. Retrieved in December, 2021, from: https://www.bloomberg.com/news/articles/2014-01-30/microsoft-ceo-worlds-worst-jobMicrosoft New Center (2014, February 4). Satya Nadella email to employees on first day as CEO. Retrieved in December, 2021, from: https://news.microsoft.com/2014/02/04/satya-nadella-email-to-employees-on-first-day-as-ceo/CNBC. (2021, July 8). Microsoft will give employees a $1,500 bonus for their efforts during the pandemic. Retrieved in December, 2021, from: https://www.cnbc.com/2021/07/08/microsoft-will-give-employees-a-1500-bonus-for-pandemic-efforts.htmlMicrosoft Investor Relationship (2021). Microsoft Annual Report 2021. Retrieved in December, 2021, from: https://www.microsoft.com/investor/reports/ar21/index.htmlMicrosoft New Center (2020). Microsoft Covid-19 Response. Retrieved in December, 2021, from: https://news.microsoft.com/covid-19-response/Dewar & Keller. (2009). The irrational side of change management. McKinsey Quarterly. Retrieved in December, 2021, from: https://www.mckinsey.com/business-functions/people-and-organizational-performance/our-insights/the-irrational-side-of-change-management zh_TW dc.identifier.doi (DOI) 10.6814/NCCU202200042 en_US
