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題名 金融科技對金融機構人力資源管理影響之探討
A Study on the Impact of FinTech on Human Resouerce Management of Financial industry in Taiwan作者 戴若庭
Dai, Ruo-Ting貢獻者 成之約
戴若庭
Dai, Ruo-Ting關鍵詞 金融科技
數位轉型
人力資源管理
勞資關係
FinTech
Digital Transformation
Human Resources Management
Industrial Relations日期 2021 上傳時間 1-Mar-2022 17:41:44 (UTC+8) 摘要 金融科技所帶動的數位轉型，對於各國金融機構內部人力配置如組織重組裁撤或將人力轉調為不可避免之事項，故而衍伸出新型態的勞資爭議與法令型態。透過政府統計資料可得知我國金融業分行數與整體從業人數雖開始變化，但不劇烈，裁撤整併案例多好發於外商銀行。國外發展進程較早，已經逐漸面臨衍生之問題，有鑑於今日金融科技創新之研究著重於內部管理層面，對於人力資源、勞資關係鮮少著墨，因此本文經由探討國際組織、新加坡、英國之文獻回顧與整體訪談分析後，本文結論與建議如下：一、臨櫃人員需求減少、技術工程人員需求增加：在此變動情勢下，勞工能有「持續學習與技能再造是新世代必備能力」及特定職位「人力資源從業人員要重視同理心與溝通力」，方能屹立不搖。二、人力資源政策之變化：所有的變化皆希冀彌平資訊不對稱，因此「政策制定前蒐集員工心聲才能使措施有效益」(一)招募：對外主動及開拓新管道招募多元人才，對內重新定義人才需求，在招募過程中建議「履歷投遞方式適度鬆綁」增加人選投遞意願 (二)教育訓練：導入線上學習平台、舉辦線上教育訓練，需注意「企業內部教育訓練應注意訓練對象與時間分配」(三)薪酬福利：橫向參考同業、縱向參考外部顧問公司(四)員工體驗：入職時的員工服務與關懷、新人力資源政策發布時定期追蹤員工適應狀態。三、勞資關係法規適用：當特定職位勞工被金融科技取代時，除津貼、教育訓練進行培訓外，「國家應從教育體系建立完整教育訓練鏈」。如欲調動工作職務時需符合「調職五原則」，非不得已需解僱時，需符合「解僱最後手段性」，另外「員工能否主張自願被解僱」也為值得討論之議題。工會在處理相關議題時「會務人員思維應與數位轉型同步」、「企業工會與上級工會資源需持續整合」，才能知己知彼，持續壯大聲勢爭取權益。目前現行法制對員工資料蒐集的界線無明確標準，「員工隱私權的保護刻不容緩」，且客戶資安外洩事件時有所聞，如希冀能與新加坡、英國金融業發展至相同便利性、一站式服務，對「客戶資安議題宜從長計議」。
The digital transformation driven by FinTech has inevitably faced internal employees allocation in various countries financial institutions.The number of branches and employees going changed by government statistics, but it wasn’t intense and merger frequently occur in foreign bank. FinTech development in foreign countries is earlier, and it has gradually faced the derived problems. Since current FinTech issues rarely focus on human resources and industrial relations, this essay after overall interview analysis, research papers by International organizations, Singapore and United Kingdom. My conclusions and recommendations is down below:1. Decreased demand for tellers and increased demand for technical engineering:Labors can have "Keep learning and re-skilling" are the necessary capabilities of the new generation. "Human resources should pay attention to empathy and communication skills"2. Changes in human resources policies:All changes are aimed to balancing information asymmetry, so "collecting employees` opinions before policy formulation can make the measures effective" (1) Recruitment: Proative expanding recruitment funnel and redefine the demand for talents. "moderately loosening the mode of delivery of resumes" during the recruitment process to increase the willingness of candidates to submit. (2) training: Offer e-learning platform, and hold online training. These should noticed training objects and time " (3) Compensation and benefit: reference to peers, and external consulting companies. (4) Employee experience: Employee-oriented, tracking of employee adaptation status when the new policy is released.3. Applicability of labor regulations:"Government should establish a complete education and training system." when a specific position is replaced by FinTech. If you want to change jobs, you must comply with the "Five Principles of Transfer". When you are fired, you must comply with the "Last choice", and "whether employees can advocate voluntary dismissal" is also a interesting topic of discussion. when trade union deal with related issues, " conference staff should follow up digital transformation trends " and " continues union vertical integration "so that they can expand scales and fight for labor rights.At present, the legal system has no clear standards for the boundaries of employee data collection, "the protection of employees` privacy rights cannot be delayed". 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國立政治大學
勞工研究所
108262010資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108262010 資料類型 thesis dc.contributor.advisor 成之約 zh_TW dc.contributor.author (Authors) 戴若庭 zh_TW dc.contributor.author (Authors) Dai, Ruo-Ting en_US dc.creator (作者) 戴若庭 zh_TW dc.creator (作者) Dai, Ruo-Ting en_US dc.date (日期) 2021 en_US dc.date.accessioned 1-Mar-2022 17:41:44 (UTC+8) - dc.date.available 1-Mar-2022 17:41:44 (UTC+8) - dc.date.issued (上傳時間) 1-Mar-2022 17:41:44 (UTC+8) - dc.identifier (Other Identifiers) G0108262010 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/139247 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 勞工研究所 zh_TW dc.description (描述) 108262010 zh_TW dc.description.abstract (摘要) 金融科技所帶動的數位轉型，對於各國金融機構內部人力配置如組織重組裁撤或將人力轉調為不可避免之事項，故而衍伸出新型態的勞資爭議與法令型態。透過政府統計資料可得知我國金融業分行數與整體從業人數雖開始變化，但不劇烈，裁撤整併案例多好發於外商銀行。國外發展進程較早，已經逐漸面臨衍生之問題，有鑑於今日金融科技創新之研究著重於內部管理層面，對於人力資源、勞資關係鮮少著墨，因此本文經由探討國際組織、新加坡、英國之文獻回顧與整體訪談分析後，本文結論與建議如下：一、臨櫃人員需求減少、技術工程人員需求增加：在此變動情勢下，勞工能有「持續學習與技能再造是新世代必備能力」及特定職位「人力資源從業人員要重視同理心與溝通力」，方能屹立不搖。二、人力資源政策之變化：所有的變化皆希冀彌平資訊不對稱，因此「政策制定前蒐集員工心聲才能使措施有效益」(一)招募：對外主動及開拓新管道招募多元人才，對內重新定義人才需求，在招募過程中建議「履歷投遞方式適度鬆綁」增加人選投遞意願 (二)教育訓練：導入線上學習平台、舉辦線上教育訓練，需注意「企業內部教育訓練應注意訓練對象與時間分配」(三)薪酬福利：橫向參考同業、縱向參考外部顧問公司(四)員工體驗：入職時的員工服務與關懷、新人力資源政策發布時定期追蹤員工適應狀態。三、勞資關係法規適用：當特定職位勞工被金融科技取代時，除津貼、教育訓練進行培訓外，「國家應從教育體系建立完整教育訓練鏈」。如欲調動工作職務時需符合「調職五原則」，非不得已需解僱時，需符合「解僱最後手段性」，另外「員工能否主張自願被解僱」也為值得討論之議題。工會在處理相關議題時「會務人員思維應與數位轉型同步」、「企業工會與上級工會資源需持續整合」，才能知己知彼，持續壯大聲勢爭取權益。目前現行法制對員工資料蒐集的界線無明確標準，「員工隱私權的保護刻不容緩」，且客戶資安外洩事件時有所聞，如希冀能與新加坡、英國金融業發展至相同便利性、一站式服務，對「客戶資安議題宜從長計議」。 zh_TW dc.description.abstract (摘要) The digital transformation driven by FinTech has inevitably faced internal employees allocation in various countries financial institutions.The number of branches and employees going changed by government statistics, but it wasn’t intense and merger frequently occur in foreign bank. FinTech development in foreign countries is earlier, and it has gradually faced the derived problems. Since current FinTech issues rarely focus on human resources and industrial relations, this essay after overall interview analysis, research papers by International organizations, Singapore and United Kingdom. My conclusions and recommendations is down below:1. Decreased demand for tellers and increased demand for technical engineering:Labors can have "Keep learning and re-skilling" are the necessary capabilities of the new generation. "Human resources should pay attention to empathy and communication skills"2. Changes in human resources policies:All changes are aimed to balancing information asymmetry, so "collecting employees` opinions before policy formulation can make the measures effective" (1) Recruitment: Proative expanding recruitment funnel and redefine the demand for talents. "moderately loosening the mode of delivery of resumes" during the recruitment process to increase the willingness of candidates to submit. (2) training: Offer e-learning platform, and hold online training. These should noticed training objects and time " (3) Compensation and benefit: reference to peers, and external consulting companies. (4) Employee experience: Employee-oriented, tracking of employee adaptation status when the new policy is released.3. Applicability of labor regulations:"Government should establish a complete education and training system." when a specific position is replaced by FinTech. If you want to change jobs, you must comply with the "Five Principles of Transfer". When you are fired, you must comply with the "Last choice", and "whether employees can advocate voluntary dismissal" is also a interesting topic of discussion. when trade union deal with related issues, " conference staff should follow up digital transformation trends " and " continues union vertical integration "so that they can expand scales and fight for labor rights.At present, the legal system has no clear standards for the boundaries of employee data collection, "the protection of employees` privacy rights cannot be delayed". It’s important if we goals to industries one-stop service, "customer information security issues should be discussed in the long run". en_US dc.description.tableofcontents 謝辭 I摘要 IIAbstract III第一章 緒論 1第一節 研究背景及目的 1第二節 研究方法 3第三節 研究範圍及限制 3第四節 研究流程與章節安排 6第二章 金融科技的發展與影響 8第一節 金融科技的發展 8第二節 金融科技對企業人力資源管理的影響 15第三節 金融科技對企業勞資關係的影響 27第四節 小結 39第三章 各國金融科技發展概況與因應對策 41第一節 國際組織 41第二節 新加坡 47第三節 英國 54第四節 小結 61第四章 訪談發現與分析 64第一節 訪談設計與對象 64第二節 訪談發現 69第四節 訪談分析 102第四節 小結 108第五章 結論與建議 110第一節 結論 110第二節 建議 114參考文獻 118 zh_TW dc.format.extent 2411551 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108262010 en_US dc.subject (關鍵詞) 金融科技 zh_TW dc.subject (關鍵詞) 數位轉型 zh_TW dc.subject (關鍵詞) 人力資源管理 zh_TW dc.subject (關鍵詞) 勞資關係 zh_TW dc.subject (關鍵詞) FinTech en_US dc.subject (關鍵詞) Digital Transformation en_US dc.subject (關鍵詞) Human Resources Management en_US dc.subject (關鍵詞) Industrial Relations en_US dc.title (題名) 金融科技對金融機構人力資源管理影響之探討 zh_TW dc.title (題名) A Study 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