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題名 The Privacy Victim Experience of SoLoMo Services: Impact on Trust, Service Quality and Privacy Concerns
作者 楊亨利
Yang, Heng-Li
林仁祥
Lin, Ren-Xiang
貢獻者 資管系
關鍵詞 Privacy victim experience; Privacy regulation theory; Multidimensional developmental theory of privacy; Scenario-based experiment; SoLoMo services
日期 2021-11
上傳時間 23-Jun-2022 09:51:36 (UTC+8)
摘要 Social-local-mobile (SoLoMo) service integrates social network services and location-based services via mobile devices to fulfill user requirements. However, while using SoLoMo services, users need to disclose personal information. The potential consequences to the users, when such sensitive information is exposed in different scenarios, are ambiguous. In this study, privacy regulation theory and multidimensional developmental theory of privacy were applied, and scenario-based experiments were conducted to understand the users’ trust, service quality, and privacy concerns. The results reveal that the experiences of victims of privacy leaks or social embarrassment would lead to decreased trust and service quality, and heighten privacy concerns.
關聯 Service Business, 15(4), 725-755
資料類型 article
DOI https://doi.org/10.1007/s11628-021-00464-7
dc.contributor 資管系
dc.creator (作者) 楊亨利
dc.creator (作者) Yang, Heng-Li
dc.creator (作者) 林仁祥
dc.creator (作者) Lin, Ren-Xiang
dc.date (日期) 2021-11
dc.date.accessioned 23-Jun-2022 09:51:36 (UTC+8)-
dc.date.available 23-Jun-2022 09:51:36 (UTC+8)-
dc.date.issued (上傳時間) 23-Jun-2022 09:51:36 (UTC+8)-
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/140351-
dc.description.abstract (摘要) Social-local-mobile (SoLoMo) service integrates social network services and location-based services via mobile devices to fulfill user requirements. However, while using SoLoMo services, users need to disclose personal information. The potential consequences to the users, when such sensitive information is exposed in different scenarios, are ambiguous. In this study, privacy regulation theory and multidimensional developmental theory of privacy were applied, and scenario-based experiments were conducted to understand the users’ trust, service quality, and privacy concerns. The results reveal that the experiences of victims of privacy leaks or social embarrassment would lead to decreased trust and service quality, and heighten privacy concerns.
dc.format.extent 106 bytes-
dc.format.mimetype text/html-
dc.relation (關聯) Service Business, 15(4), 725-755
dc.subject (關鍵詞) Privacy victim experience; Privacy regulation theory; Multidimensional developmental theory of privacy; Scenario-based experiment; SoLoMo services
dc.title (題名) The Privacy Victim Experience of SoLoMo Services: Impact on Trust, Service Quality and Privacy Concerns
dc.type (資料類型) article
dc.identifier.doi (DOI) 10.1007/s11628-021-00464-7
dc.doi.uri (DOI) https://doi.org/10.1007/s11628-021-00464-7