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題名 公司實施績效激勵計劃對員工績效之影響—以 P 通路代理商為例
The Impact of Performance-based Incentive Plan on Employee Performance-A Case Study of P Channel Agent
作者 李睿岑
Li, Ruei-Tsen
貢獻者 黃政仁
Huang, Cheng-Jen
李睿岑
Li, Ruei-Tsen
關鍵詞 作業價值管理
作業基礎成本制
績效管理
績效激勵計畫
Activity Value Management
Activity-based Costing
Performance Management
Performance-based Incentive Plan
日期 2022
上傳時間 1-Aug-2022 17:11:31 (UTC+8)
摘要 通路代理商作為下游零售通路商與上游製造商間之橋梁,依客戶的需求提供 服務,而提供服務最重要的資源同時也是最大的成本來自公司業務人員。作業價 值管理系統(ActivityValueManagement, 簡稱 AVM)係以作業基礎成本為基礎 的一套整合性管理系統,目的是釐清經營的原因資訊及結果資訊,提供企業做出 策略面、營運面與政策面相關決策之依據。本研究採用實地實證法,以國內一通 路代理商為研究對象,通過個案公司 AVM 系統產生之資訊以衡量員工之銷售績 效及投入之努力程度,並進一步將銷售績效與投入程度之比例進行比較,觀察個 案公司實施績效激勵計畫之成效,並提出相關管理建議。
Channel agents provide services according to the needs of their customers, and the most important resource for providing services as well as the greatest cost is the company`s personnel cost. Activity Value Management (AVM) is an integrated management system based on activity-based costing in order to generate "cause" and "effect" information and provide the basis for making operating decisions. This research is based on a field empirical study of a domestic channel agent, measuring the sales performance and efforts of employees through the information generated by the AVM system of the case company, and further compares the ratio between sales performance and effort level to observe the effectiveness of the case company`s implementation of the performance-based incentive plan, and assist the case company to improve their Incentive plan.
參考文獻 吳安妮,2019,企業策略的終極答案,台北:臉譜出版社股份有限公司。
吳陳鐶,1987,代理商之理論與實際,台北市:五南圖書出版公司。
戴國良,2012,通路管理—行銷策略與企劃實戰案例,台北:鼎茂圖書出版股份有 限公司。
蘇家貞,2019,員工流動率之影響因素: 員工福利所扮演之角色. 國立政治大學 未出版碩士論文。
Aguinis, H. 2013. Performance Management (ed.): Boston: Pearson.
Banker, R. D., S.-Y. Lee, and G. Potter. 1996. A field study of the impact of a performance-based incentive plan. Journal of Accounting and Economics 21 (2):195-226.
Banker, R. D., S.-Y. Lee, G. Potter, and D. Srinivasan. 2000. An empirical analysis of continuing improvements following the implementation of a performance-based compensation plan. Journal of Accounting and Economics 30 (3):315-350.
Cadsby, C. B., F. Song, and F. Tapon. 2007. Sorting and incentive effects of pay for performance: An experimental investigation. Academy of Management Journal 50 (2):387-405.
Cooper, R., and R. S. Kaplan. 1992. Activity-based systems: Measuring the costs of resource usage. Accounting Horizons 6 (3):1-13.
Cornelissen, T., J. S. Heywood, and U. Jirjahn. 2011. Performance pay, risk attitudes and job satisfaction. Labour Economics 18 (2):229-239.
Green, C., and J. S. Heywood. 2008. Does performance pay increase job satisfaction? Economica 75 (300):710-728.
Griffeth, R. W., P. W. Hom, and S. Gaertner. 2000. A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management 26 (3):463-488.
Ho, J. L., L. C. Lee, and A. Wu. 2009. How changes in compensation plans affect employee performance, recruitment, and retention: An empirical study of a car dealership. Contemporary Accounting Research 26 (1):167-199.
Jenkins Jr, G. D., A. Mitra, N. Gupta, and J. D. Shaw. 1998. Are financial incentives related to performance? A meta-analytic review of empirical research. Journal of Applied Psychology 83 (5):777.
Kaplan, R. S., and S. R. Anderson. 2003. Time-driven activity-based costing. Available at SSRN 485443.
Kotler, P., and K. Keller. 2021. Marketing Management (15th global edition): Pearson Education Limited.
Lazear, E. P. 2000. Performance pay and productivity. American Economic Review 90 (5):1346-1361.
Milkovich, G., and J. Newman. 2013. B. Gerhart," Compensation", Columbus. OH: McGraw-Hill Edition.
描述 碩士
國立政治大學
會計學系
109353037
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0109353037
資料類型 thesis
dc.contributor.advisor 黃政仁zh_TW
dc.contributor.advisor Huang, Cheng-Jenen_US
dc.contributor.author (Authors) 李睿岑zh_TW
dc.contributor.author (Authors) Li, Ruei-Tsenen_US
dc.creator (作者) 李睿岑zh_TW
dc.creator (作者) Li, Ruei-Tsenen_US
dc.date (日期) 2022en_US
dc.date.accessioned 1-Aug-2022 17:11:31 (UTC+8)-
dc.date.available 1-Aug-2022 17:11:31 (UTC+8)-
dc.date.issued (上傳時間) 1-Aug-2022 17:11:31 (UTC+8)-
dc.identifier (Other Identifiers) G0109353037en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/140991-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 會計學系zh_TW
dc.description (描述) 109353037zh_TW
dc.description.abstract (摘要) 通路代理商作為下游零售通路商與上游製造商間之橋梁,依客戶的需求提供 服務,而提供服務最重要的資源同時也是最大的成本來自公司業務人員。作業價 值管理系統(ActivityValueManagement, 簡稱 AVM)係以作業基礎成本為基礎 的一套整合性管理系統,目的是釐清經營的原因資訊及結果資訊,提供企業做出 策略面、營運面與政策面相關決策之依據。本研究採用實地實證法,以國內一通 路代理商為研究對象,通過個案公司 AVM 系統產生之資訊以衡量員工之銷售績 效及投入之努力程度,並進一步將銷售績效與投入程度之比例進行比較,觀察個 案公司實施績效激勵計畫之成效,並提出相關管理建議。zh_TW
dc.description.abstract (摘要) Channel agents provide services according to the needs of their customers, and the most important resource for providing services as well as the greatest cost is the company`s personnel cost. Activity Value Management (AVM) is an integrated management system based on activity-based costing in order to generate "cause" and "effect" information and provide the basis for making operating decisions. This research is based on a field empirical study of a domestic channel agent, measuring the sales performance and efforts of employees through the information generated by the AVM system of the case company, and further compares the ratio between sales performance and effort level to observe the effectiveness of the case company`s implementation of the performance-based incentive plan, and assist the case company to improve their Incentive plan.en_US
dc.description.tableofcontents 第壹章 緒論 1
第一節 研究動機 1
第二節 研究目的與問題 3
第三節 論文架構 5
第貳章 文獻探討 7
第一節 作業基礎成本制與作業價值管理系統之相關文獻 7
第二節 員工績效管理與績效激勵計畫之相關文獻 14
第三節 研究之延伸 19
第參章 研究方法 20
第一節 觀念性架構 21
第二節 研究樣本與資料來源 22
第三節 變數定義與衡量 23
第四節 研究模型 26
第肆章 個案公司介紹 33
第一節 產業介紹 33
第二節 個案公司介紹 37
第三節 個案公司績效激勵計畫介紹 41
第四節 個案公司與作業價值管理相關之管理議題 43
第五節 個案公司導入作業價值管理系統之過程 44
第伍章 研究結果 53
第一節 敘述性統計 53
第二節 相關性分析 62
第三節 結果與分析 65
第陸章 研究結論與建議 81
第一節 研究結論 81
第二節 研究貢獻與管理意涵 83
第三節 研究限制與未來建議 86
參考文獻 87
zh_TW
dc.format.extent 2555543 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0109353037en_US
dc.subject (關鍵詞) 作業價值管理zh_TW
dc.subject (關鍵詞) 作業基礎成本制zh_TW
dc.subject (關鍵詞) 績效管理zh_TW
dc.subject (關鍵詞) 績效激勵計畫zh_TW
dc.subject (關鍵詞) Activity Value Managementen_US
dc.subject (關鍵詞) Activity-based Costingen_US
dc.subject (關鍵詞) Performance Managementen_US
dc.subject (關鍵詞) Performance-based Incentive Planen_US
dc.title (題名) 公司實施績效激勵計劃對員工績效之影響—以 P 通路代理商為例zh_TW
dc.title (題名) The Impact of Performance-based Incentive Plan on Employee Performance-A Case Study of P Channel Agenten_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 吳安妮,2019,企業策略的終極答案,台北:臉譜出版社股份有限公司。
吳陳鐶,1987,代理商之理論與實際,台北市:五南圖書出版公司。
戴國良,2012,通路管理—行銷策略與企劃實戰案例,台北:鼎茂圖書出版股份有 限公司。
蘇家貞,2019,員工流動率之影響因素: 員工福利所扮演之角色. 國立政治大學 未出版碩士論文。
Aguinis, H. 2013. Performance Management (ed.): Boston: Pearson.
Banker, R. D., S.-Y. Lee, and G. Potter. 1996. A field study of the impact of a performance-based incentive plan. Journal of Accounting and Economics 21 (2):195-226.
Banker, R. D., S.-Y. Lee, G. Potter, and D. Srinivasan. 2000. An empirical analysis of continuing improvements following the implementation of a performance-based compensation plan. Journal of Accounting and Economics 30 (3):315-350.
Cadsby, C. B., F. Song, and F. Tapon. 2007. Sorting and incentive effects of pay for performance: An experimental investigation. Academy of Management Journal 50 (2):387-405.
Cooper, R., and R. S. Kaplan. 1992. Activity-based systems: Measuring the costs of resource usage. Accounting Horizons 6 (3):1-13.
Cornelissen, T., J. S. Heywood, and U. Jirjahn. 2011. Performance pay, risk attitudes and job satisfaction. Labour Economics 18 (2):229-239.
Green, C., and J. S. Heywood. 2008. Does performance pay increase job satisfaction? Economica 75 (300):710-728.
Griffeth, R. W., P. W. Hom, and S. Gaertner. 2000. A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management 26 (3):463-488.
Ho, J. L., L. C. Lee, and A. Wu. 2009. How changes in compensation plans affect employee performance, recruitment, and retention: An empirical study of a car dealership. Contemporary Accounting Research 26 (1):167-199.
Jenkins Jr, G. D., A. Mitra, N. Gupta, and J. D. Shaw. 1998. Are financial incentives related to performance? A meta-analytic review of empirical research. Journal of Applied Psychology 83 (5):777.
Kaplan, R. S., and S. R. Anderson. 2003. Time-driven activity-based costing. Available at SSRN 485443.
Kotler, P., and K. Keller. 2021. Marketing Management (15th global edition): Pearson Education Limited.
Lazear, E. P. 2000. Performance pay and productivity. American Economic Review 90 (5):1346-1361.
Milkovich, G., and J. Newman. 2013. B. Gerhart," Compensation", Columbus. OH: McGraw-Hill Edition.
zh_TW
dc.identifier.doi (DOI) 10.6814/NCCU202200902en_US