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題名 COVID-19疫情之下的領導力挑戰: 以台灣科技公司遠距居家工作為例
Managers’ Leadership Challenges in COVID-19 Pandemic. A Case Study of Taiwan Technology Companies during Working from Home
作者 林愷瑩
Lin, Kai-Yin
貢獻者 鄭至甫
Jeng, Jyh-Fu
林愷瑩
Lin, Kai-Yin
關鍵詞 新冠疫情
在家工作
遠端工作
領導力挑戰
遠端管理
Covid-19 pandemic
work from home
remote working
leadership challenges
remote leadership
日期 2022
上傳時間 1-Aug-2022 17:36:24 (UTC+8)
摘要 COVID-19大流行的爆發給世界各地的人們帶來了巨大的挑戰。為了減少感染的機
會,許多公司被迫進行遠端工作。本研究的動機在於調查在家工作期間給主管和領
導者帶來的挑戰。主管如何管理他們的遠程團隊成員以及他們如何管理遠程員工的
績效?對於大多數經理和員工來言,這是第一次完全以遠程方式工作,如何在困難
時期調整自己以平衡工作與生活並保持身體健康,將會是一個有趣的議題。通過採
訪台灣高科技行業的5位主管,我們能夠收集到遠程管理的不同面向,並能夠識別
和分析他們所面臨的領導力挑戰。最後,有鑒於許多人認為遠程工作將成為後疫時
代的新常態,這項研究為組織和領導者提供了可能的解決方案和最佳實踐。
The COVID-19 pandemic brought great challenges to people all over the world.In order to reduce the probabilities of infection, many companies were forced to practice remote
working. The purpose of this study is to investigate the challenges experienced by organizational managers and leaders during the work-from-home period. The study answers the question: How do managers manage their remote team members and how do they manage employee performance when working remotely? Since it was the first time most of the managers and employees experienced completely remote work practices, it is interesting to know how they adjusted to the difficult time to ensure work-life balance and stay in good health at the same time. By interviewing 5 managers from the Taiwan high technology industry, we were able to collect different perspectives on remote management, and to identify and analyze the leadership challenges that were faced. Finally, this study provided possible solutions and best practices for organizations and managers, as many people view remote working as the new norm in the post-pandemic era.
參考文獻 Asana. (13 Aug 2021). Virtual Team: 10 Ways To Build A Collaborative Culture. Asana.com. Retrieved 17 Apr 2022 from https://asana.com/id/resources/virtual-team.

Baker. M. (29 Apr 2021). 9 Future Of Work Trends Post-COVID-19. Gartner. Retrieved 12 Mar 2022 from https://www.gartner.com/smarterwithgartner/9-future-of-work-trends-post-COVID-19.

Beheshti. N. (27 Aug 2020). Is Remote Work Good Or Bad For Employee Engagement? Your Leadership Holds The Answer. Forbes. Retrieved 20 Jul 2021 from https://www.forbes.com/sites/
nazbeheshti/2020/08/27/is-remote-work-good-or-bad-for-employee-engagement-your-leadership- holds-the-answer/?sh=7bf36dc376f9

Cambon. A. (21 Jun 2021). The Problem Isn’t Remote Working - It’s Clinging To Office-Based Practices. The Guardian. Retrieved 24 Jul 2021 from https://www.theguardian.com/commentisfree/ 2021/jun/21/remote-working-office-based-practices-offices-employers.

Citrin. J. and DeRosa. D. (10 May 2021). How To Set Up A Remote Employee For Success On Day One. Harvard Business Review. Retrieved 12 Mar 2022 from https://hbr.org/2021/05/how-to-set-up- a-remote-employee-for-success-on-day-one.

Darouei. M. and Pluut. H. (2021). Work From Home Today For A Better Tomorrow! How Working From Home Influences Work‐Family Conflict And Employees` Start Of The Next Workday. Stress and Health, 37(5), 986–999. Retrieved 28 Feb 2022 from https:// doi.org/10.1002/smi.3053.

Duran. D. and Sanchez. R. (2021). Employee Engagement And Wellbeing In Times Of COVID-19: A Proposal of the 5Cs Model. Int. J. Environ. Res. Public Health. Retrieved 4 Jul 2021 from https:// doi.org/10.3390/ijerph18105470

Fukushima. N., Machida. M., Kikuchi H., et al (2021). Associations Of Working From Home With Occupational Physical Activity And Sedentary Behavior Under The COVID-19 Pandemic. J Occup Health. 2021;63:e12212. Retrieved 4 Apr 2021 from https://doi. org/10.1002/1348-9585.12212.

Gleeson. B. (15 Oct 2017). 5 Powerful Steps To Improve Employee Engagement. Forbes. Retrieved 16 Jun 2021 from https://www.forbes.com/sites/brentgleeson/2017/10/15/5-powerful- steps-to-improve-employee-engagement/?sh=58cad5c2341d

Hammer. L. and Alley. L. (17 Apr 2020). Lead With Empathy During The COVID-19 Crisis. The Conversation. Retrieved 3 Apr 2022 from https://theconversation.com/lead-with-empathy-during- the-COVID-19-crisis-135175.

Indeed Editorial Team. (5 Aug 2021). What Is Employment Management? (Plus Tips). Indeed. Retrieved 2 Apr 2022 from https://www.indeed.com/career-advice/career-development/what-is- employment-management.

James. J. (13 Jan 2021). Remote work exhaustion: 13 tips to reduce fatigue. The Enterprisers Project. Retrieved 5 Apr 2022 from https://enterprisersproject.com/article/2021/1/remote- work-13-tips-reduce-fatigue.

Kahn. W. (30 Nov 2017). Psychological Conditions Of Personal Engagement And Disengagement. Academy of Management Journal, Vol. 33, No. 4. Retrieved 16 Jun 2021 from https:// journals.aom.org/doi/10.5465/256287

Kazi. C. and Hastwell. C. (2021). Remote Work Productivity Study Finds Surprising Reality: 2-Year Analysis. Greatplacetowork.com. Retrieved 27 Jul 2021 from https://www.greatplacetowork.com/ resources/blog/remote-work-productivity-study-finds-surprising-reality-2-year-study.

Kitto. K. (19 Dec 2019). What’s A Simple Definition Of Employee Engagement?. Glintinc.com. Retrieved 16 Jun 2021 from https://www.glintinc.com/blog/what-is-employee-engagement/

Kruse. D. (22 Jun 2012). What Is Employee Engagement. Forbes. Retrieved 27 Jul 2021 from https://www.forbes.com/sites/kevinkruse/2012/06/22/employee-engagement-what-and-why/? sh=35bb28637f37

Larson. B., Vroman. S. and Makarius. E. (18 March 2020). A Guide To Managing Your (Newly) Remote Workers. Harvard Business Review. Retrieved 12 Jul 2021 from https://hbr.org/2020/03/a- guide-to-managing-your-newly-remote-workers

Lohani. M. (22 Nov 2021). 7 Best Practices to Ease Virtual Team Challenges. Knolskape. Retrieved 2 Apr 2022 from https://knolskape.com/blog-7-best-practices-to-ease-virtual-team-challenges/.

Maguire. J. (21 Nov 2018). What Executives Should Know About MBWA – Management By Walking About?Jefferson Maguire Ltd. Retrieved 27 Jul 2021 from https:// www.jeffersonmaguire.co.uk/blog/2018/11/what-executives-should-know-about-mbwa- management-walking-about

Malkov. A. (12 Apr 2021). A New Normal: How Has Working From Home Been For You? Forbes. Retrieved 17 Jul 2021 from https://www.forbes.com/sites/forbesbusinesscouncil/2021/04/12/ working-from-home-seven-secrets-to-supercharge-your-remote-team/?sh=15a0f3d571f5

Markman. A. (01 Jul 2021).Why You May Actually Want to Go Back to the Office. Harvard Business Review. Retrieved 27 Jul 2021 from https://hbr.org/2021/07/why-you-may-actually-want-to-go-back- to-the-office.

Meade. D. (10 Mar 2021). Working From Home – Will We Welcome The New Normal? The Oxford Student. Retrieved 7 Jul 2021 from https://www.oxfordstudent.com/2021/03/10/working-from- home-will-we-welcome-the-new-normal/

Mehta. P. (2021). Work From Home—Work Engagement Amid COVID-19 Lockdown And Employee Happiness. Journal of Public Affairs, e2709. Retrieved 16 Jun 2021 from https:// doi.org/10.1002/ pa.2709

MicroSoft. (22 Mar 2021). The Next Great Disruption Is Hybrid Work—Are We Ready? MicroSoft.com. Retrieved 27 Jul 2021 from https://www.microsoft.com/en-us/worklab/work-trend- index/hybrid-work

NuServe (28 Jan 2021). Seven Ways To Strengthen Remote Team Cohesion. NuServe. Retrieved 17 Apr 2022 from https://nuserve.co.uk/news/seven-ways-strengthen-remote-team-cohesion.

O’Connell. B. (8 Dec 2020). 6 Tips On Setting Expectations For Employees. SHRM. Retrieved 17 Apr 2022 from https://www.shrm.org/resourcesandtools/hr-topics/people-managers/pages/ setting-employee-expectations.aspx.

Overby. S. (8 Mar 2021). Managing Remote Employees: 8 Best Practices For Leaders Now. The Enterprisers Project. Retrieved 5 Apr 2022 from https://enterprisersproject.com/article/2021/3/ managing-remote-employees-8-best-practices.

Peters. T. and Waterman. R. (1982), In Search of Excellence: Lessons From America’s Best Run Companies. New York: Harper Business.

Rawal. P. (14 Oct 2020). 3 Reasons Why Work-From-Home Cannot Be The ‘New Normal’. Yourstory.com. Retrieved 7 Aug 2021 from https://yourstory.com/2020/10/reasons-work-home- cannot-new-normal/amp
46
Scheuplein. M. (16 Mar 2021). Virtual Leadership: Opportunities And Challenges. Mystery Minds. Retrieved 4 Apr 2022 from https://www.mysteryminds.com/en/blog/virtual-leadership-opportunities- and-challenges/

Seymour. S. (2021). How To Work Remotely From Home 2022: Best Setup, Tips, And Tools. Finances Online. Retrieved 7 Aug 2021 from https://financesonline.com/how-to-work-remotely- from-home/
Society for Human Resource Management. Developing And Sustaining Employee Engagement. SHRM. Retrieved 16 Jun 2021 from https://www.shrm.org/resourcesandtools/tools-and-samples/ toolkits/pages/sustainingemployeeengagement.aspx

Somani. N. (2021). Major Challenges & Changes In Organization Management Due To COVID-19. Peoplebox. Retrieved 20 Jul 2021 from https://www.peoplebox.ai/blog/change-management- strategies-for-leaders-during-COVID-19/

Spyridonidis. D. (22 Oct 2021). How Has COVID-19 Changed Leadership? Warwick Business School. Retrieved 26 Mar 2022 from https://www.wbs.ac.uk/news/how-has-COVID-19-changed- leadership/.

Stange. J. (27 May 2021). 43 Remote Work Best Practices, Strategies, And Tips For Your Business
 . Quantum Workplace. Retrieved 17 Apr 2022 from https://www.quantumworkplace.com/future-of- work/ remote-work-best-practices.

Sull. S., Sull. C., and Bersin. J. Five Ways Leaders Can Support Remote Work. MIT Sloan Management Review; Cambridge Vol. 61, Iss. 4, (Summer 2020): 1-10. Retrieved 2 Apr 2021 from https://www.proquest.com/docview/2427314594?pq-origsite=gscholar&fromopenview=true.

Terry. M. (1 Feb 2021). 8 Drivers Of Employee Engagement That Will Reach Your Remote Workers. Talkfreely. Retrieved 26 May 2021 from https://www.talkfreely.com/blog/drivers-of- employee-engagement.

World Health Organisation. Retrieved 7 Jul 2021 from https://www.who.int/
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
108932060
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0108932060
資料類型 thesis
dc.contributor.advisor 鄭至甫zh_TW
dc.contributor.advisor Jeng, Jyh-Fuen_US
dc.contributor.author (Authors) 林愷瑩zh_TW
dc.contributor.author (Authors) Lin, Kai-Yinen_US
dc.creator (作者) 林愷瑩zh_TW
dc.creator (作者) Lin, Kai-Yinen_US
dc.date (日期) 2022en_US
dc.date.accessioned 1-Aug-2022 17:36:24 (UTC+8)-
dc.date.available 1-Aug-2022 17:36:24 (UTC+8)-
dc.date.issued (上傳時間) 1-Aug-2022 17:36:24 (UTC+8)-
dc.identifier (Other Identifiers) G0108932060en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/141097-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 108932060zh_TW
dc.description.abstract (摘要) COVID-19大流行的爆發給世界各地的人們帶來了巨大的挑戰。為了減少感染的機
會,許多公司被迫進行遠端工作。本研究的動機在於調查在家工作期間給主管和領
導者帶來的挑戰。主管如何管理他們的遠程團隊成員以及他們如何管理遠程員工的
績效?對於大多數經理和員工來言,這是第一次完全以遠程方式工作,如何在困難
時期調整自己以平衡工作與生活並保持身體健康,將會是一個有趣的議題。通過採
訪台灣高科技行業的5位主管,我們能夠收集到遠程管理的不同面向,並能夠識別
和分析他們所面臨的領導力挑戰。最後,有鑒於許多人認為遠程工作將成為後疫時
代的新常態,這項研究為組織和領導者提供了可能的解決方案和最佳實踐。
zh_TW
dc.description.abstract (摘要) The COVID-19 pandemic brought great challenges to people all over the world.In order to reduce the probabilities of infection, many companies were forced to practice remote
working. The purpose of this study is to investigate the challenges experienced by organizational managers and leaders during the work-from-home period. The study answers the question: How do managers manage their remote team members and how do they manage employee performance when working remotely? Since it was the first time most of the managers and employees experienced completely remote work practices, it is interesting to know how they adjusted to the difficult time to ensure work-life balance and stay in good health at the same time. By interviewing 5 managers from the Taiwan high technology industry, we were able to collect different perspectives on remote management, and to identify and analyze the leadership challenges that were faced. Finally, this study provided possible solutions and best practices for organizations and managers, as many people view remote working as the new norm in the post-pandemic era.
en_US
dc.description.tableofcontents Chapter 1: Introduction_1
Chapter 2: Literature Review_3
2.1 | Traditional office-based working style_3
2.2 | Working from home during COVID-19_4
2.3 | Managing remote workers_7
2.3-1 Employee engagement_8
2.3-2 How does working from home impact employee engagement?_9
Chapter 3: Methodology_13
3.1 | Multiple case studies_13
3.2 | Analysis framework_13
3.3 | Sample selection criteria_14
Chapter 4: Case Study_16
4.1 | Case 1_16
4.2 | Case 2_19
4.3 | Case 3_22
4.4 | Case 4_25
4.5 | Case 5_28
Chapter 5: Analysis_32
Chapter 6: Conclusion_35
6.1 | Discussions_35
6.1-1 | Leadership challenges in managing work-from-home arrangements during the pandemic_35
6.1-2 | Remote employee management and performance management_38
6.2 | Recommendations_40
6.2-1 | Best practices for managers_40
6.2-2 | Organizational Practice_41
6.3 | Management implication_42
6.4 | Limitation and future direction_43
Reference_45
zh_TW
dc.format.extent 1058567 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0108932060en_US
dc.subject (關鍵詞) 新冠疫情zh_TW
dc.subject (關鍵詞) 在家工作zh_TW
dc.subject (關鍵詞) 遠端工作zh_TW
dc.subject (關鍵詞) 領導力挑戰zh_TW
dc.subject (關鍵詞) 遠端管理zh_TW
dc.subject (關鍵詞) Covid-19 pandemicen_US
dc.subject (關鍵詞) work from homeen_US
dc.subject (關鍵詞) remote workingen_US
dc.subject (關鍵詞) leadership challengesen_US
dc.subject (關鍵詞) remote leadershipen_US
dc.title (題名) COVID-19疫情之下的領導力挑戰: 以台灣科技公司遠距居家工作為例zh_TW
dc.title (題名) Managers’ Leadership Challenges in COVID-19 Pandemic. A Case Study of Taiwan Technology Companies during Working from Homeen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) Asana. (13 Aug 2021). Virtual Team: 10 Ways To Build A Collaborative Culture. Asana.com. Retrieved 17 Apr 2022 from https://asana.com/id/resources/virtual-team.

Baker. M. (29 Apr 2021). 9 Future Of Work Trends Post-COVID-19. Gartner. Retrieved 12 Mar 2022 from https://www.gartner.com/smarterwithgartner/9-future-of-work-trends-post-COVID-19.

Beheshti. N. (27 Aug 2020). Is Remote Work Good Or Bad For Employee Engagement? Your Leadership Holds The Answer. Forbes. Retrieved 20 Jul 2021 from https://www.forbes.com/sites/
nazbeheshti/2020/08/27/is-remote-work-good-or-bad-for-employee-engagement-your-leadership- holds-the-answer/?sh=7bf36dc376f9

Cambon. A. (21 Jun 2021). The Problem Isn’t Remote Working - It’s Clinging To Office-Based Practices. The Guardian. Retrieved 24 Jul 2021 from https://www.theguardian.com/commentisfree/ 2021/jun/21/remote-working-office-based-practices-offices-employers.

Citrin. J. and DeRosa. D. (10 May 2021). How To Set Up A Remote Employee For Success On Day One. Harvard Business Review. Retrieved 12 Mar 2022 from https://hbr.org/2021/05/how-to-set-up- a-remote-employee-for-success-on-day-one.

Darouei. M. and Pluut. H. (2021). Work From Home Today For A Better Tomorrow! How Working From Home Influences Work‐Family Conflict And Employees` Start Of The Next Workday. Stress and Health, 37(5), 986–999. Retrieved 28 Feb 2022 from https:// doi.org/10.1002/smi.3053.

Duran. D. and Sanchez. R. (2021). Employee Engagement And Wellbeing In Times Of COVID-19: A Proposal of the 5Cs Model. Int. J. Environ. Res. Public Health. Retrieved 4 Jul 2021 from https:// doi.org/10.3390/ijerph18105470

Fukushima. N., Machida. M., Kikuchi H., et al (2021). Associations Of Working From Home With Occupational Physical Activity And Sedentary Behavior Under The COVID-19 Pandemic. J Occup Health. 2021;63:e12212. Retrieved 4 Apr 2021 from https://doi. org/10.1002/1348-9585.12212.

Gleeson. B. (15 Oct 2017). 5 Powerful Steps To Improve Employee Engagement. Forbes. Retrieved 16 Jun 2021 from https://www.forbes.com/sites/brentgleeson/2017/10/15/5-powerful- steps-to-improve-employee-engagement/?sh=58cad5c2341d

Hammer. L. and Alley. L. (17 Apr 2020). Lead With Empathy During The COVID-19 Crisis. The Conversation. Retrieved 3 Apr 2022 from https://theconversation.com/lead-with-empathy-during- the-COVID-19-crisis-135175.

Indeed Editorial Team. (5 Aug 2021). What Is Employment Management? (Plus Tips). Indeed. Retrieved 2 Apr 2022 from https://www.indeed.com/career-advice/career-development/what-is- employment-management.

James. J. (13 Jan 2021). Remote work exhaustion: 13 tips to reduce fatigue. The Enterprisers Project. Retrieved 5 Apr 2022 from https://enterprisersproject.com/article/2021/1/remote- work-13-tips-reduce-fatigue.

Kahn. W. (30 Nov 2017). Psychological Conditions Of Personal Engagement And Disengagement. Academy of Management Journal, Vol. 33, No. 4. Retrieved 16 Jun 2021 from https:// journals.aom.org/doi/10.5465/256287

Kazi. C. and Hastwell. C. (2021). Remote Work Productivity Study Finds Surprising Reality: 2-Year Analysis. Greatplacetowork.com. Retrieved 27 Jul 2021 from https://www.greatplacetowork.com/ resources/blog/remote-work-productivity-study-finds-surprising-reality-2-year-study.

Kitto. K. (19 Dec 2019). What’s A Simple Definition Of Employee Engagement?. Glintinc.com. Retrieved 16 Jun 2021 from https://www.glintinc.com/blog/what-is-employee-engagement/

Kruse. D. (22 Jun 2012). What Is Employee Engagement. Forbes. Retrieved 27 Jul 2021 from https://www.forbes.com/sites/kevinkruse/2012/06/22/employee-engagement-what-and-why/? sh=35bb28637f37

Larson. B., Vroman. S. and Makarius. E. (18 March 2020). A Guide To Managing Your (Newly) Remote Workers. Harvard Business Review. Retrieved 12 Jul 2021 from https://hbr.org/2020/03/a- guide-to-managing-your-newly-remote-workers

Lohani. M. (22 Nov 2021). 7 Best Practices to Ease Virtual Team Challenges. Knolskape. Retrieved 2 Apr 2022 from https://knolskape.com/blog-7-best-practices-to-ease-virtual-team-challenges/.

Maguire. J. (21 Nov 2018). What Executives Should Know About MBWA – Management By Walking About?Jefferson Maguire Ltd. Retrieved 27 Jul 2021 from https:// www.jeffersonmaguire.co.uk/blog/2018/11/what-executives-should-know-about-mbwa- management-walking-about

Malkov. A. (12 Apr 2021). A New Normal: How Has Working From Home Been For You? Forbes. Retrieved 17 Jul 2021 from https://www.forbes.com/sites/forbesbusinesscouncil/2021/04/12/ working-from-home-seven-secrets-to-supercharge-your-remote-team/?sh=15a0f3d571f5

Markman. A. (01 Jul 2021).Why You May Actually Want to Go Back to the Office. Harvard Business Review. Retrieved 27 Jul 2021 from https://hbr.org/2021/07/why-you-may-actually-want-to-go-back- to-the-office.

Meade. D. (10 Mar 2021). Working From Home – Will We Welcome The New Normal? The Oxford Student. Retrieved 7 Jul 2021 from https://www.oxfordstudent.com/2021/03/10/working-from- home-will-we-welcome-the-new-normal/

Mehta. P. (2021). Work From Home—Work Engagement Amid COVID-19 Lockdown And Employee Happiness. Journal of Public Affairs, e2709. Retrieved 16 Jun 2021 from https:// doi.org/10.1002/ pa.2709

MicroSoft. (22 Mar 2021). The Next Great Disruption Is Hybrid Work—Are We Ready? MicroSoft.com. Retrieved 27 Jul 2021 from https://www.microsoft.com/en-us/worklab/work-trend- index/hybrid-work

NuServe (28 Jan 2021). Seven Ways To Strengthen Remote Team Cohesion. NuServe. Retrieved 17 Apr 2022 from https://nuserve.co.uk/news/seven-ways-strengthen-remote-team-cohesion.

O’Connell. B. (8 Dec 2020). 6 Tips On Setting Expectations For Employees. SHRM. Retrieved 17 Apr 2022 from https://www.shrm.org/resourcesandtools/hr-topics/people-managers/pages/ setting-employee-expectations.aspx.

Overby. S. (8 Mar 2021). Managing Remote Employees: 8 Best Practices For Leaders Now. The Enterprisers Project. Retrieved 5 Apr 2022 from https://enterprisersproject.com/article/2021/3/ managing-remote-employees-8-best-practices.

Peters. T. and Waterman. R. (1982), In Search of Excellence: Lessons From America’s Best Run Companies. New York: Harper Business.

Rawal. P. (14 Oct 2020). 3 Reasons Why Work-From-Home Cannot Be The ‘New Normal’. Yourstory.com. Retrieved 7 Aug 2021 from https://yourstory.com/2020/10/reasons-work-home- cannot-new-normal/amp
46
Scheuplein. M. (16 Mar 2021). Virtual Leadership: Opportunities And Challenges. Mystery Minds. Retrieved 4 Apr 2022 from https://www.mysteryminds.com/en/blog/virtual-leadership-opportunities- and-challenges/

Seymour. S. (2021). How To Work Remotely From Home 2022: Best Setup, Tips, And Tools. Finances Online. Retrieved 7 Aug 2021 from https://financesonline.com/how-to-work-remotely- from-home/
Society for Human Resource Management. Developing And Sustaining Employee Engagement. SHRM. Retrieved 16 Jun 2021 from https://www.shrm.org/resourcesandtools/tools-and-samples/ toolkits/pages/sustainingemployeeengagement.aspx

Somani. N. (2021). Major Challenges & Changes In Organization Management Due To COVID-19. Peoplebox. Retrieved 20 Jul 2021 from https://www.peoplebox.ai/blog/change-management- strategies-for-leaders-during-COVID-19/

Spyridonidis. D. (22 Oct 2021). How Has COVID-19 Changed Leadership? Warwick Business School. Retrieved 26 Mar 2022 from https://www.wbs.ac.uk/news/how-has-COVID-19-changed- leadership/.

Stange. J. (27 May 2021). 43 Remote Work Best Practices, Strategies, And Tips For Your Business
 . Quantum Workplace. Retrieved 17 Apr 2022 from https://www.quantumworkplace.com/future-of- work/ remote-work-best-practices.

Sull. S., Sull. C., and Bersin. J. Five Ways Leaders Can Support Remote Work. MIT Sloan Management Review; Cambridge Vol. 61, Iss. 4, (Summer 2020): 1-10. Retrieved 2 Apr 2021 from https://www.proquest.com/docview/2427314594?pq-origsite=gscholar&fromopenview=true.

Terry. M. (1 Feb 2021). 8 Drivers Of Employee Engagement That Will Reach Your Remote Workers. Talkfreely. Retrieved 26 May 2021 from https://www.talkfreely.com/blog/drivers-of- employee-engagement.

World Health Organisation. Retrieved 7 Jul 2021 from https://www.who.int/
zh_TW
dc.identifier.doi (DOI) 10.6814/NCCU202200801en_US