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題名 動態客戶獲取與市場競爭下的結構化銷售預測模型
A Structural Sales Forecasting Model with Dynamic Customer Acquisition and Market Competition
作者 陳廷瑜
Chen, Ting-Yu
貢獻者 周彥君<br>莊皓鈞
陳廷瑜
Chen, Ting-Yu
關鍵詞 銷售預測
存活分析
競爭動態
應用機率
sales forecasting
survival analysis
dynamic competition
applied probability
日期 2022
上傳時間 2-Sep-2022 14:48:08 (UTC+8)
摘要 一間公司的財務績效和市場評價與其未來的銷售量或用戶數息息相關,因此,多數企業會對市場的潛力進行估計,以推估未來所能取得的顧客或銷售量,此預測估計牽涉到營運、行銷、產能的投資規劃,甚為重要。本研究設計了一個機率性的模型來估計顧客的取得,考慮到銷售市場存在競爭關係,競爭對手的表現往往對企業影響甚巨,因此本研究模型將競爭對手納入模型中共同估計,展示考慮競爭的情況下顧客獲取動態的捕捉及銷售量的預測。
本文以台灣汽車市場的歷年銷售數據展示預測結果,分析結果顯示本研究模型不論是預測準確率或是趨勢走向均不遜於其他時間序列模型,甚至在多數時候表現得更好、更穩定。本文提出的模型僅需使用各品牌歷年的銷售量資料,便可以直覺的方式預測品牌未來的銷量,且其參數具相當的參考價值。除汽車產業數據外,本模型也可以使用於其他耐久財及服務(如手機、家電設備等)。
Companies` financial performance and market evaluation are closely related to their future sales and customer acquisition. Therefore, most companies evaluate their market potential by estimating the number of future customers or sales that can be obtained. Forecasting is essential as it affects a firm’s investment planning for operations, marketing, and production capacity. In this study, we design a probabilistic model to estimate a firm’s customer acquisition. Specially, we incorporate competitors into the model and estimate them jointly to show how market competition impacts customer acquisition and sales forecast dynamically.
We present the forecast result based on the sales data of Taiwan`s automobile market over the years. Compared to other time series models, our proposed model can better capture sales trends and have stable accuracy over different time periods. Furthermore, our model only depends on single input of historical sales, and its model parameters have market implications. In addition to automobile industry data, the model can also be used for other durable goods and services (such as mobile phones, home appliances, etc.).
參考文獻 Bass, F. M. (1969). A New Product Growth for Model Consumer Durables. Management Science, 15(5), 215-227.
Fader, P. S. (1993). Integrating the Dirichlet-Multinomial and Multinomial Logit Models of Brand Choice. Marketing Letters, 4(2), 99-112.
Fader, P. S., & Lattin, J. M. (1993). Accounting for Heterogeneity and Nonstationarity in a Cross-Sectional Model of Consumer Purchase Behavior. Marketing Science, 12(3), 304-317.
Hyndman, R. J., & Athanasopoulos, G. (2021). Forecasting: Principles and Practice. OTexts.
McCarthy, D. M., & Fader, P. S. (2018). Customer-Based Corporate Valuation for Publicly Traded Noncontractual Firms. Journal of Marketing Research, 55(5), 617-635.
Moe, W. W., & Fader, P. S. (2002). Fast-Track: Article Using Advance Purchase Orders to Forecast New Product Sales. Marketing Science, 21, 347-364.
Schweidel, D. A., Fader, P. S., & Bradlow, E. T. (2008). Understanding Service Retention within and across Cohorts using Limited Information. Journal of Marketing, 72(1), 82-94.
Vinod, H. D., & Lopez-de-Lacalle, J. (2009). Maximum Entropy Bootstrap for Time Series: The meboot R Package. Journal of Statistical Software, 29(5), 1 - 19.
描述 碩士
國立政治大學
資訊管理學系
109356005
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0109356005
資料類型 thesis
dc.contributor.advisor 周彥君<br>莊皓鈞zh_TW
dc.contributor.author (Authors) 陳廷瑜zh_TW
dc.contributor.author (Authors) Chen, Ting-Yuen_US
dc.creator (作者) 陳廷瑜zh_TW
dc.creator (作者) Chen, Ting-Yuen_US
dc.date (日期) 2022en_US
dc.date.accessioned 2-Sep-2022 14:48:08 (UTC+8)-
dc.date.available 2-Sep-2022 14:48:08 (UTC+8)-
dc.date.issued (上傳時間) 2-Sep-2022 14:48:08 (UTC+8)-
dc.identifier (Other Identifiers) G0109356005en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/141557-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理學系zh_TW
dc.description (描述) 109356005zh_TW
dc.description.abstract (摘要) 一間公司的財務績效和市場評價與其未來的銷售量或用戶數息息相關,因此,多數企業會對市場的潛力進行估計,以推估未來所能取得的顧客或銷售量,此預測估計牽涉到營運、行銷、產能的投資規劃,甚為重要。本研究設計了一個機率性的模型來估計顧客的取得,考慮到銷售市場存在競爭關係,競爭對手的表現往往對企業影響甚巨,因此本研究模型將競爭對手納入模型中共同估計,展示考慮競爭的情況下顧客獲取動態的捕捉及銷售量的預測。
本文以台灣汽車市場的歷年銷售數據展示預測結果,分析結果顯示本研究模型不論是預測準確率或是趨勢走向均不遜於其他時間序列模型,甚至在多數時候表現得更好、更穩定。本文提出的模型僅需使用各品牌歷年的銷售量資料,便可以直覺的方式預測品牌未來的銷量,且其參數具相當的參考價值。除汽車產業數據外,本模型也可以使用於其他耐久財及服務(如手機、家電設備等)。
zh_TW
dc.description.abstract (摘要) Companies` financial performance and market evaluation are closely related to their future sales and customer acquisition. Therefore, most companies evaluate their market potential by estimating the number of future customers or sales that can be obtained. Forecasting is essential as it affects a firm’s investment planning for operations, marketing, and production capacity. In this study, we design a probabilistic model to estimate a firm’s customer acquisition. Specially, we incorporate competitors into the model and estimate them jointly to show how market competition impacts customer acquisition and sales forecast dynamically.
We present the forecast result based on the sales data of Taiwan`s automobile market over the years. Compared to other time series models, our proposed model can better capture sales trends and have stable accuracy over different time periods. Furthermore, our model only depends on single input of historical sales, and its model parameters have market implications. In addition to automobile industry data, the model can also be used for other durable goods and services (such as mobile phones, home appliances, etc.).
en_US
dc.description.tableofcontents 謝辭 i
摘要 ii
Abstract iii
目錄 iv
表目錄 v
圖目錄 vi
第一章 緒論 1
第二章 研究模型 3
第一節 存活分析 3
第二節 顧客獲取的估計 4
第三節 Dirichlet-Multinomial Distribution 8
第四節 市場競爭下多品牌同時估計 10
第三章 實證資料 13
第一節 資料集 13
第二節 敘述統計 14
第四章 模型估計與結果分析 17
第一節 基礎模型和考慮競爭模型的參數估計與比較 17
一、 模型設定 17
二、 基礎模型參數估計 18
三、 考慮市場競爭的模型參數估計 20
四、 基礎模型與考慮競爭模型比較 23
第二節 考慮競爭模型的預測及與其他預測方法的比較 23
一、 本研究模型預測成果 24
二、 初始潛在顧客池敏感度分析 27
三、 參數檢定 28
四、 與其他預測方法的比較 29
第三節 加入競爭者過往資料的模型 34
第五章 結論與建議 38
參考文獻 40
附錄 41
zh_TW
dc.format.extent 5781171 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0109356005en_US
dc.subject (關鍵詞) 銷售預測zh_TW
dc.subject (關鍵詞) 存活分析zh_TW
dc.subject (關鍵詞) 競爭動態zh_TW
dc.subject (關鍵詞) 應用機率zh_TW
dc.subject (關鍵詞) sales forecastingen_US
dc.subject (關鍵詞) survival analysisen_US
dc.subject (關鍵詞) dynamic competitionen_US
dc.subject (關鍵詞) applied probabilityen_US
dc.title (題名) 動態客戶獲取與市場競爭下的結構化銷售預測模型zh_TW
dc.title (題名) A Structural Sales Forecasting Model with Dynamic Customer Acquisition and Market Competitionen_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) Bass, F. M. (1969). A New Product Growth for Model Consumer Durables. Management Science, 15(5), 215-227.
Fader, P. S. (1993). Integrating the Dirichlet-Multinomial and Multinomial Logit Models of Brand Choice. Marketing Letters, 4(2), 99-112.
Fader, P. S., & Lattin, J. M. (1993). Accounting for Heterogeneity and Nonstationarity in a Cross-Sectional Model of Consumer Purchase Behavior. Marketing Science, 12(3), 304-317.
Hyndman, R. J., & Athanasopoulos, G. (2021). Forecasting: Principles and Practice. OTexts.
McCarthy, D. M., & Fader, P. S. (2018). Customer-Based Corporate Valuation for Publicly Traded Noncontractual Firms. Journal of Marketing Research, 55(5), 617-635.
Moe, W. W., & Fader, P. S. (2002). Fast-Track: Article Using Advance Purchase Orders to Forecast New Product Sales. Marketing Science, 21, 347-364.
Schweidel, D. A., Fader, P. S., & Bradlow, E. T. (2008). Understanding Service Retention within and across Cohorts using Limited Information. Journal of Marketing, 72(1), 82-94.
Vinod, H. D., & Lopez-de-Lacalle, J. (2009). Maximum Entropy Bootstrap for Time Series: The meboot R Package. Journal of Statistical Software, 29(5), 1 - 19.
zh_TW
dc.identifier.doi (DOI) 10.6814/NCCU202201310en_US