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題名 新傳播科技下在家工作者之社會臨場感、主管支持與工作滿意度
Work-From-Home Employees’ Social Presence, Supervisor Support and Job Satisfaction under the New Communication Technologies
作者 黎威梆
Lai, Wei-Bang
貢獻者 韓義興
HAN, YI-HSING
黎威梆
Lai, Wei-Bang
關鍵詞 在家工作者
社會臨場感
主管支持
工作滿意度
Work-from-home employees
Social presence
Supervisor support
Job satisfaction
日期 2022
上傳時間 5-Oct-2022 09:02:51 (UTC+8)
摘要 自從新冠病毒在台擴散，許多企業為維持日常運作紛紛啟動了Work From Home（在家工作）的緊急措施。研究者作為新冠疫情期間的一名在家工作者，從自身的觀察發現，在家工作期間在新傳播科技的使用下，發現員工與主管間的關係建立與互動有了不少的變化，因此想藉此探討新傳播科技下在家工作者所感知的社會臨場感，主管支持與工作滿意度之間的關係。

本研究採線上問卷調查法，並找尋了在台且符合在家工作者條件的受試者。本研究於民國111年3月結束了問卷的預試，完成修正後就於同年的6月完成了最終問卷的發放，順利回收470份的有效問卷。研究結果與Zhang, Lu, Gupta & Zhao（2014）、Richardson, Maeda, Lv & Caskurlu（2017）等學者相同，也發現：（1）當在家工作者所感知的社會臨場感越高，主管支持（情感性、工具性、資訊性和評估性支持）則會越高；（2）當在家工作者所感知的社會臨場感越高，工作滿意度亦會變高；（3）當在家工作者所感知的主管支持（評估性支持）越高，工作滿意度同樣會變高；（4）主管支持（評估性支持）會中介社會臨場感與工作滿意度之間的關係。

此研究探討了2022年間在台在家工作者的現況與困境，也建議在家工作者應擁有良好的工作設備與環境外，也能多善用新傳播科技和主管互動以提升社會臨場感。另外，也建議公司主管能多給予支持與肯定員工（評估性支持）於在家工作期間的努力與表現即可有效提升在家工作者的工作滿意度。
Since the beginning of the spread of the coronavirus in Taiwan, many companies began to allow their employees to work from home. As a work-from-home employee during the pandemic period himself, the researcher observed that the use of new communication technologies appeared to have changed relationships and interactions between employees and supervisors. As such, this study explores if and how the use of new communication technologies used during the pandemic impacted the relationship between social presence, supervisor support, and overall job satisfaction.

This study administered an online questionnaire survey to subject participants in Taiwan who met the conditions of work-from-home employees. The pretest of the questionnaire was originally completed in March 2022, and being revised shortly thereafter. After its distribution in June 2022, the final questionnaire was completed by a total of 470 participants. Results from this survey agreed with existing research from Zhang, Lu, Gupta & Zhao (2014), Richardson, Maeda, Lv, & Caskurlu (2017), and other scholars, finding that (1) Social presence impacts the supervisor support (Emotional Support, Information Support, Instrumental Support, Appraisal Support) positively. (2) Social presence impacts job satisfaction positively. (3) Supervisor support (Appraisal Support) impacts job satisfaction positively. (4) Supervisor support (Appraisal Support) has a mediating effect between social presence and job satisfaction.

Based on its multimodal analysis of Taiwan’s current work-from-home environment, this research offers the following suggestions which may address challenges faced by work-from-home employees: (1) Work-from-home employees should have access to a quality work environment and associated equipment. (2) Companies should employ and encourage the use of modern communication technology to enhance social presence and effective communication with management. (3) To improve job satisfaction of work-from-home employees, management should provide more support and affirmation of employees` efforts and performance (Appraisal Support) during the work-from-home period.
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描述 碩士
國立政治大學
傳播學院傳播碩士學位學程
107464055
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0107464055
資料類型 thesis
dc.contributor.advisor 韓義興zh_TW
dc.contributor.advisor HAN, YI-HSINGen_US
dc.contributor.author (Authors) 黎威梆zh_TW
dc.contributor.author (Authors) Lai, Wei-Bangen_US
dc.creator (作者) 黎威梆zh_TW
dc.creator (作者) Lai, Wei-Bangen_US
dc.date (日期) 2022en_US
dc.date.accessioned 5-Oct-2022 09:02:51 (UTC+8)-
dc.date.available 5-Oct-2022 09:02:51 (UTC+8)-
dc.date.issued (上傳時間) 5-Oct-2022 09:02:51 (UTC+8)-
dc.identifier (Other Identifiers) G0107464055en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/142074-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 傳播學院傳播碩士學位學程zh_TW
dc.description (描述) 107464055zh_TW
dc.description.abstract (摘要) 自從新冠病毒在台擴散，許多企業為維持日常運作紛紛啟動了Work From Home（在家工作）的緊急措施。研究者作為新冠疫情期間的一名在家工作者，從自身的觀察發現，在家工作期間在新傳播科技的使用下，發現員工與主管間的關係建立與互動有了不少的變化，因此想藉此探討新傳播科技下在家工作者所感知的社會臨場感，主管支持與工作滿意度之間的關係。

本研究採線上問卷調查法，並找尋了在台且符合在家工作者條件的受試者。本研究於民國111年3月結束了問卷的預試，完成修正後就於同年的6月完成了最終問卷的發放，順利回收470份的有效問卷。研究結果與Zhang, Lu, Gupta & Zhao（2014）、Richardson, Maeda, Lv & Caskurlu（2017）等學者相同，也發現：（1）當在家工作者所感知的社會臨場感越高，主管支持（情感性、工具性、資訊性和評估性支持）則會越高；（2）當在家工作者所感知的社會臨場感越高，工作滿意度亦會變高；（3）當在家工作者所感知的主管支持（評估性支持）越高，工作滿意度同樣會變高；（4）主管支持（評估性支持）會中介社會臨場感與工作滿意度之間的關係。

此研究探討了2022年間在台在家工作者的現況與困境，也建議在家工作者應擁有良好的工作設備與環境外，也能多善用新傳播科技和主管互動以提升社會臨場感。另外，也建議公司主管能多給予支持與肯定員工（評估性支持）於在家工作期間的努力與表現即可有效提升在家工作者的工作滿意度。		zh_TW
dc.description.abstract (摘要) Since the beginning of the spread of the coronavirus in Taiwan, many companies began to allow their employees to work from home. As a work-from-home employee during the pandemic period himself, the researcher observed that the use of new communication technologies appeared to have changed relationships and interactions between employees and supervisors. As such, this study explores if and how the use of new communication technologies used during the pandemic impacted the relationship between social presence, supervisor support, and overall job satisfaction.

This study administered an online questionnaire survey to subject participants in Taiwan who met the conditions of work-from-home employees. The pretest of the questionnaire was originally completed in March 2022, and being revised shortly thereafter. After its distribution in June 2022, the final questionnaire was completed by a total of 470 participants. Results from this survey agreed with existing research from Zhang, Lu, Gupta & Zhao (2014), Richardson, Maeda, Lv, & Caskurlu (2017), and other scholars, finding that (1) Social presence impacts the supervisor support (Emotional Support, Information Support, Instrumental Support, Appraisal Support) positively. (2) Social presence impacts job satisfaction positively. (3) Supervisor support (Appraisal Support) impacts job satisfaction positively. (4) Supervisor support (Appraisal Support) has a mediating effect between social presence and job satisfaction.

Based on its multimodal analysis of Taiwan’s current work-from-home environment, this research offers the following suggestions which may address challenges faced by work-from-home employees: (1) Work-from-home employees should have access to a quality work environment and associated equipment. (2) Companies should employ and encourage the use of modern communication technology to enhance social presence and effective communication with management. (3) To improve job satisfaction of work-from-home employees, management should provide more support and affirmation of employees` efforts and performance (Appraisal Support) during the work-from-home period.		en_US
dc.description.tableofcontents 謝誌 I
摘要 II
目次 IV
表次 VI
圖次 VII

第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 5

第二章 文獻探討 6
第一節 社會臨場感理論 6
第二節 主管支持 11
第三節 工作滿意度 13
第四節 主管支持作為中介變項 16

第三章 研究方法與設計 17
第一節 研究對象與研究操作 17
第二節 研究架構與假設 18
第三節 研究設計 19
第四節 預試問卷結果與修正 27

第四章 研究結果 28
第一節 樣本人口基本資料與工作現況之敘述 28
第二節 信度分析 35
第三節 整體結構模型分析 37
第四節 中介分析結果與其他發現 44
第五節 研究假設驗證結果整理 46

第五章 結論與建議 47
第一節 研究結果討論 47
第二節 研究貢獻 52
第三節 研究限制與未來建議 55

參考文獻 57
附錄一 正式問卷 65
附錄二 預試問卷信度檢測結果 73		zh_TW
dc.format.extent 1516080 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0107464055en_US
dc.subject (關鍵詞) 在家工作者zh_TW
dc.subject (關鍵詞) 社會臨場感zh_TW
dc.subject (關鍵詞) 主管支持zh_TW
dc.subject (關鍵詞) 工作滿意度zh_TW
dc.subject (關鍵詞) Work-from-home employeesen_US
dc.subject (關鍵詞) Social presenceen_US
dc.subject (關鍵詞) Supervisor supporten_US
dc.subject (關鍵詞) Job satisfactionen_US
dc.title (題名) 新傳播科技下在家工作者之社會臨場感、主管支持與工作滿意度zh_TW
dc.title (題名) Work-From-Home Employees’ Social Presence, Supervisor Support and Job Satisfaction under the New Communication Technologiesen_US
dc.type (資料類型) thesisen_US
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dc.identifier.doi (DOI) 10.6814/NCCU202201653en_US