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題名 在新冠肺炎下草根創新之協調機制應用-以 g0v 為例
Coordination Mechanisms of Grassroots Innovation for COVID-19 Crisis Response - A Case Study of g0v
作者 陳錇淇
Chen, Pei-Chi
貢獻者 張欣綠
Chang, Hsin-lu
陳錇淇
Chen, Pei-Chi
關鍵詞 草根創新
新冠肺炎
協作機制
社會系統理論
危機管理
g0v
Grassroots Innovation
COVID-19
Coordination Mechanism
Socio-Technical System Theory
Crisis Management
g0v
日期 2022
上傳時間 1-Feb-2023 14:22:24 (UTC+8)
摘要 當 COVID-19 為整體社會帶來生活、經濟、交通上諸多不便時，台灣的草
根創新的影響力仍持續擴大。在此研究中的個案-g0v，他們是一個草根式的公 民社群，社群成員都可以依照自己的喜好和需求建立專案，多數專案透過線上 交流的方式來開發，由下而上公民自發行為缺乏領導者，特別是在疫情這種緊 急又長期影響的情況下在專案管理上會遇到大大小小的挑戰，而在此研究中， 我們發現社群中有些協調機制可以克服這些挑戰並且在疫情期間快速產出許多 專案像是口罩地圖、疫苖地圖等，透過科技和資訊透明為民眾降低恐慌並帶來 更多便利及安定。我們透過社會技術系統理論的視角進行個案分析，了解其社 群内運作模式在疫情下會遇到許多不同面向的挑戰，透過找到不同挑戰找到社 群中其在應對危機時的協調機制為何，再進一步去討論這些協作機制在不同專 案大小和資源之應用，以期為草根創新在危機管理上多一份參考。
While COVID-19 continues to impose many inconveniences on society in different ways, the influence of grassroots innovations in Taiwan continues to expand. The case in this study is g0v, a grassroots civic community dedicated to deepening citizens’ contributions to society. There is no leader, and no one can represent g0v. Everyone can build a project according to their preferences and needs. Most of the time, the projects run online. There are still many challenges in the process of developing projects during the pandemic. We found that g0v’s coordination mechanisms can overcome these challenges and produce many projects, such as mask maps and vaccine maps, that could help reduce panic buying through technology and information transparency. Using socio-technical system theory as the theoretical lens, we investigate different challenges, identify the coordination mechanisms in the community in response to the crisis, and discuss the application of these coordination mechanisms to different types and sizes of projects and levels of resource support. We expect that the case findings will provide advice for the grassroots innovation community in crisis management.
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描述 碩士
國立政治大學
資訊管理學系
109262016
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0109262016
資料類型 thesis
dc.contributor.advisor 張欣綠zh_TW
dc.contributor.advisor Chang, Hsin-luen_US
dc.contributor.author (Authors) 陳錇淇zh_TW
dc.contributor.author (Authors) Chen, Pei-Chien_US
dc.creator (作者) 陳錇淇zh_TW
dc.creator (作者) Chen, Pei-Chien_US
dc.date (日期) 2022en_US
dc.date.accessioned 1-Feb-2023 14:22:24 (UTC+8)-
dc.date.available 1-Feb-2023 14:22:24 (UTC+8)-
dc.date.issued (上傳時間) 1-Feb-2023 14:22:24 (UTC+8)-
dc.identifier (Other Identifiers) G0109262016en_US
dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/143208-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 資訊管理學系zh_TW
dc.description (描述) 109262016zh_TW
dc.description.abstract (摘要) 當 COVID-19 為整體社會帶來生活、經濟、交通上諸多不便時，台灣的草
根創新的影響力仍持續擴大。在此研究中的個案-g0v，他們是一個草根式的公 民社群，社群成員都可以依照自己的喜好和需求建立專案，多數專案透過線上 交流的方式來開發，由下而上公民自發行為缺乏領導者，特別是在疫情這種緊 急又長期影響的情況下在專案管理上會遇到大大小小的挑戰，而在此研究中， 我們發現社群中有些協調機制可以克服這些挑戰並且在疫情期間快速產出許多 專案像是口罩地圖、疫苖地圖等，透過科技和資訊透明為民眾降低恐慌並帶來 更多便利及安定。我們透過社會技術系統理論的視角進行個案分析，了解其社 群内運作模式在疫情下會遇到許多不同面向的挑戰，透過找到不同挑戰找到社 群中其在應對危機時的協調機制為何，再進一步去討論這些協作機制在不同專 案大小和資源之應用，以期為草根創新在危機管理上多一份參考。		zh_TW
dc.description.abstract (摘要) While COVID-19 continues to impose many inconveniences on society in different ways, the influence of grassroots innovations in Taiwan continues to expand. The case in this study is g0v, a grassroots civic community dedicated to deepening citizens’ contributions to society. There is no leader, and no one can represent g0v. Everyone can build a project according to their preferences and needs. Most of the time, the projects run online. There are still many challenges in the process of developing projects during the pandemic. We found that g0v’s coordination mechanisms can overcome these challenges and produce many projects, such as mask maps and vaccine maps, that could help reduce panic buying through technology and information transparency. Using socio-technical system theory as the theoretical lens, we investigate different challenges, identify the coordination mechanisms in the community in response to the crisis, and discuss the application of these coordination mechanisms to different types and sizes of projects and levels of resource support. We expect that the case findings will provide advice for the grassroots innovation community in crisis management.en_US
dc.description.tableofcontents 摘要 i
ABSTRACT ii
CHAPTER 1: INTRODUCTION 1
CHAPTER 2: LITERATURE REVIEW 3
2.1 Grassroots Innovation for Crisis Management 3
2.2 Research on Socio-Technical System Perspective 8
CHAPTER 3: RESEARCH METHODOLOGY 13
3.1 Case background 13
3.2 Research Approach 14
3.3 Data Collection 14
3.4 Case Analysis 17
CHAPTER 4: CASE FINDINGS 19
4.1 Coordination Challenges During the Pandemic 19
4.2 Coordination Mechanisms for Addressing Challenges 25
CHAPTER 5: DISCUSSION 31
CHAPTER 6: CONCLUSION 35
6.1 Summary 35
6.2 Limitations and Implications of Future Research 35 REFERENCE 37
Appendix 1: Interview Outline 43
Appendix 2: The COVID-19 related projects in g0v 47		zh_TW
dc.format.extent 1362894 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0109262016en_US
dc.subject (關鍵詞) 草根創新zh_TW
dc.subject (關鍵詞) 新冠肺炎zh_TW
dc.subject (關鍵詞) 協作機制zh_TW
dc.subject (關鍵詞) 社會系統理論zh_TW
dc.subject (關鍵詞) 危機管理zh_TW
dc.subject (關鍵詞) g0vzh_TW
dc.subject (關鍵詞) Grassroots Innovationen_US
dc.subject (關鍵詞) COVID-19en_US
dc.subject (關鍵詞) Coordination Mechanismen_US
dc.subject (關鍵詞) Socio-Technical System Theoryen_US
dc.subject (關鍵詞) Crisis Managementen_US
dc.subject (關鍵詞) g0ven_US
dc.title (題名) 在新冠肺炎下草根創新之協調機制應用-以 g0v 為例zh_TW
dc.title (題名) Coordination Mechanisms of Grassroots Innovation for COVID-19 Crisis Response - A Case Study of g0ven_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) Ahrens, J., & Rudolph, P. M. (2006). The importance of governance in risk reduction and disaster management. Journal of contingencies and crisis management, 14(4), 207-220.
Allen, R. S., & Kilmann, R. H. (2001). The role of the reward system for a total quality management based strategy. Journal of organizational change management.
Anderson, R. M., Heesterbeek, H., Klinkenberg, D., & Hollingsworth, T. D. (2020). How will country-based mitigation measures influence the course of the COVID-19 epidemic? The lancet, 395(10228), 931-934.
Appelbaum, S. H. (1997). Socio‐technical systems theory: an intervention strategy for organizational development. Management decision.
Bailey, B. P., & Horvitz, E. (2010). What`s your idea? A case study of a grassroots innovation pipeline within a large software company. Proceedings of the SIGCHI conference on human factors in computing systems,
Balkhair, A. A. (2020). COVID-19 pandemic: a new chapter in the history of infectious diseases. Oman medical journal, 35(2), e123.
Bostrom, R. P., Gupta, S., & Thomas, D. (2009). A meta-theory for understanding information systems within sociotechnical systems. Journal of Management Information Systems, 26(1), 17-48.
Bostrom, R. P., & Heinen, J. S. (1977a). MIS problems and failures: a socio-technical perspective, part II: the application of socio-technical theory. MIS quarterly, 11-28.
Bostrom, R. P., & Heinen, J. S. (1977b). MIS problems and failures: A socio-technical perspective. Part I: The causes. MIS quarterly, 17-32.
Chai, S., & Kim, M. (2012). A socio-technical approach to knowledge contribution behavior: An empirical investigation of social networking sites users. International Journal of Information Management, 32(2), 118-126.
Chen, H., Yang, B., Pei, H., & Liu, J. (2018). Next generation technology for epidemic prevention and control: data-driven contact tracking. Ieee Access, 7, 2633-2642.
Clegg, S. R., Pitsis, T. S., Rura-Polley, T., & Marosszeky, M. (2002). Governmentality matters: designing an alliance culture of inter-organizational collaboration for managing projects. Organization studies, 23(3), 317-337.
Commoner, B. (2020). The closing circle: nature, man, and technology. Courier Dover Publications.
Coombs, W. T. (2007). Crisis management and communications. Institute for public 37
relations, 4(5), 6.
Crowley, J. (2013). Connecting grassroots and government for disaster response.
Available at SSRN 2478832.
Dhawan, S. (2020). Online learning: A panacea in the time of COVID-19 crisis.
Journal of educational technology systems, 49(1), 5-22.
Ducheneaut, N. (2005). Socialization in an open source software community: A socio-
technical analysis. Computer Supported Cooperative Work (CSCW), 14(4),
323-368.
Fressoli, M., Arond, E., Abrol, D., Smith, A., Ely, A., & Dias, R. (2014). When
grassroots innovation movements encounter mainstream institutions: implications for models of inclusive innovation. Innovation and Development, 4(2), 277-292.
Fuenfschilling, L., & Truffer, B. (2016). The interplay of institutions, actors and technologies in socio-technical systems—An analysis of transformations in the Australian urban water sector. Technological Forecasting and Social Change, 103, 298-312.
Geels, F. W. (2004). From sectoral systems of innovation to socio-technical systems: Insights about dynamics and change from sociology and institutional theory. Research policy, 33(6-7), 897-920.
Geels, F. W. (2005). Technological transitions and system innovations: a co- evolutionary and socio-technical analysis. Edward Elgar Publishing.
Ghoshal, S., Mendhekar, R., & Bruckman, A. (2020). Toward a grassroots culture of technology practice. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW1), 1-28.
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