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題名 疫情前、期間之物流風險管理的手段和建議 – 以個案研究物流公司
Methods and suggestions of logistics risk management before and during the Covid-19–Cases study in logistics companies作者 葉澤揚
Yeung, Yip Chak貢獻者 蔡政憲
Tsai, Cheng-hsien Jason
葉澤揚
Yip Chak Yeung關鍵詞 新冠疫情
物流
風險管理
Covid-19
Logistics
Risk management日期 2023 上傳時間 6-Jul-2023 16:32:37 (UTC+8) 摘要 新冠疫情肆虐全球至今將已有三年之多，各行各業被疫情都有很多大程度的影響。至於疫情對台灣的物流業者的影響也不少，對於物流業來說疫情所帶來的風險非常多。此時，物流風險管理顯得更無比重要，故此，本研究主要為探討在疫情前和期間物流業者的物流風險管理所面臨的挑戰與手段，以及本研究使用個案研究法的方式進行訪談調查。本研究一共訪問了五家有提供物流運輸服務的物流業者，向他們提問關於在疫情期間面對的風險和在疫情「前」和「期間」風險管理流程的相關問題。本研究把訪談內容整理後，發現物流業者們主要面對疫情政策限制、運輸能力不足、人力資源不足等風險。再者，本研究各受訪公司的風險管理方式有大程度的不同之處，而發現他們的物流風險管理在疫情前和期間存在很大程度的不同之處，經過各個案比較，本研究認為乙公司的風險管理流程為所有受訪業者中最好。本研究認為疫情為特別的大型事故，無法根據過往經驗進行參考。因此，本研究的結果能夠提供物流業參考和檢討自身的風險管理流程，亦希望為未來相關研究定下重要基礎。
The global world has been affected by Covid-19 over 3 years, difference industries have such great influences during Covid-19 pandemic. For logistics industry in Taiwan, there are so many risks to logistics industry. At that time, logistics risk management(LRM) is very important in Covid-19. Thus, the aim of this paper is going to recognize what different of 5 logistic providers(LPs)’s LRM between “before Covid-19” and “during Covid-19”. According to their response, this paper uses case study research to analyze what efficiently organizes the content of interviews.After the organization, we discovered LPs who were mainly facing the risk of government regulations, lack of transport, manpower, etc. Moreover, their risk management was entirely different, also their LRM were totally different between “before Covid-19” and “during Covid-19”. On the other side, Company B’s risk management process is the best of all cases. This paper indicated that Covid-19 was a special crisis in history, so we could not refer to any cases in history. The last but not least, the result of this paper could provide the logistics industry to consult and review their own LRM process and also hope the result of this paper could set an important base for future research.參考文獻 中文文獻：一、 書籍殷·羅伯特· K (Yin, Robert K.)著；周海濤、李永賢、李寶敏譯，2004，案例研究：設計與方法（第3版），重慶，中國：重慶大學出版社。二、 期刊弓永欽，2020，新冠疫情給我國跨境電商帶來的 “危”與 “機”，北京勞動保障職業學院學報，14卷2期：37-41。李長吉與金丹萍，2011，個案研究法研究述評，常州工學院學報，29卷6期：107-111。三、 網路資料徐奇淵，2020，關注疫情對工業生產的影響，http://finance.sina.com.cn/zl/china/2020-02-03/zl-iimxyqvz0014535.shtml，搜尋日期：2023年5月20日。自由時報，2022，長榮貨櫃船又卡住！ 「長程輪」在美國巴爾的摩港附近擱淺，https://ec.ltn.com.tw/article/breakingnews/3859682，搜尋日期：2023年5月23日。潮網科技，2022，2022電商趨勢有哪些？ 數據洞察帶你掌握消費者的購物行為， https://www.wavenet.com.tw/2022/04/2022%E9%9B%BB%E5%95%86%E8%B6%A8%E5%8B%A2/，搜尋日期：2023年1月24日。台灣趨勢研究，2021，第三級警戒下防疫新生活調查：生活篇， https://www.twtrend.com/trend-detail/COVID-19-Level3-new-life-survey01/，搜尋日期：2023年1月25日。MIC 產業情報研究所，2022，【零售電商消費者調查系列一】6成網友愛用蝦皮24h、momo 行動App購物冠軍為蝦皮 10大網購數位科技 消費者最重視電子支付、跨平台比價， https://mic.iii.org.tw/news.aspx?id=621，搜尋日期：2023年1月25日。財經雲，2021，三級警戒的經濟悲歌！3700家企業倒閉、店家哀嚎 勞工嘆分不到補助， https://finance.ettoday.net/news/2040798，搜尋日期：2023年1月26日。關鍵評論，2022，【一圖看懂】比較2019-2021年疫情前後，全球與台灣的「電商滲透率」如何改變？， https://www.thenewslens.com/article/175563，搜尋日期：2023年1月26日。數位時代，2021，物流運輸業逆轉勝、實體零售呈冰火兩極！一張圖看流通型企業疫情下的營收變化， https://www.bnext.com.tw/article/63375/taiwan-distribution-industry-under-the-pandemic，搜尋日期：2023年1月26日。Freedom，2023，怎麼從頭開始進行營運持續計畫（BCP）規劃？， https://www.freedom.net.tw/tech-blog/steps-of-bcp-230106.html，搜尋日期：2023年4月26日。Gooddeal，2022，第三方物流3PL意思是什麼？定義、優缺點排名， https://www.gooddeal.com.tw/post/what-is-3pl，搜尋日期：2023年4月16日。IBM，2021，服務等級協定 (SLA)， https://www.ibm.com/docs/zh-tw/mfsp/7.6.1?topic=records-service-level-agreements-slas，搜尋日期：2023年5月9日。英文文獻：1: BooksPorter, M. 1980. Competitive Strategy: p.118. New York City, NY: The Free Press.Shinohara, M. 2006. European and Japanese Logistics Paradigms: An Explorative and Comparative Study of the Dynamics of Logistics Management, Japan: Maruzen-Planet.2: Scholarly JournalsAhmadi, F., Molewijk E., Helmus, J.R., RazaviAlavi, S. (2022), “Key Result Indicators (KRIS) and Key Performance Indicators (KPIS) For Maintenance Management”, The Digital Reality of Tomorrow, Vol. 1, p. 1-9.Atayah, O.F., Dhiaf, M.M., Najaf, K., Frederico, G.F. (2022), “Impact of COVID-19 on financial performance of logistics firms: evidence from G-20 countries”, Journal of Global Operations and Strategic Sourcin, Vol.15 (2), p. 172-196.Barichello, R. (2020), “The COVID‐19 pandemic: Anticipating its effects on Canada`s agricultural trade”, Canadian journal of agricultural economics, Vol.68 (2), p.219-224Bernardino, S. (2016), “Global logistics and supply chain risk management”, Journal of Business Behavioral Sciences, Vol. 28 (1), p.124-130.Ben-Daya., M, Akram., M. (2013), Third party logistics risk management. In proceedings of 2013 International Conference on Industrial Engineering and Systems Management (IESM), p. 1-10.Fuchs, H., Wohinz, JW. (2009), “Risk management in logistics systems”, Advances in Production Engineering & Management, Vol. 4, p.233-242.Gultekin, B., Demir, S., Gunduz, MA., Cura, F., Ozer, L. (2022), “The logistics service providers during the COVID-19 pandemic: The prominence and the cause-effect structure of uncertainties and risks”, Computers & industrial engineering, Vol.165, p.107950-107950.Hallikas, J., Karvonen, I., Pulkkinen, U., Virolainen, VM., Tuominen, M. (2004), “Risk management processes in supplier networks”, International journal of production economics, Vol.90 (1), p.47-58.Harada, M. 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(2012), “Supply chain risk management in French companies”, Decision Support Systems, Vol.52 (4), p.828-838.Li, S., Zhou, Y., Kundu, T., Zhang, F. (2021), “Impact of entry restriction policies on international air transport connectivity during COVID-19 pandemic”, Transportation research. Part E, Logistics and transportation review, Vol.152, p.102411-102411.Loske, D. (2020), “The impact of COVID-19 on transport volume and freight capacity dynamics: An empirical analysis in German food retail logistics”, Transportation Research Interdisciplinary Perspectives, Vol.6, p. 100165.Mogaji, E., Adekunle, I., Aririguzoh, S., Oginni, A. (2022), “Dealing with impact of COVID-19 on transportation in a developing country: Insights and policy recommendations”, Transport policy, Vol. 116, p.304–314.Nižetić, S. (2020), “Impact of coronavirus (COVID-19) pandemic on air transport mobility, energy, and environment: A case study”, International Journal of Energy Research, Vol. 44 (13), p. 10953–10961.Novack, R., Rinehart, L., Langley, C. (1994), “An internal assessment of logistics value”, Journal of business logistics, Vol.15 (1), p.113.Qin, X., Liu, Z., Tian, L. (2020), “The strategic analysis of logistics service sharing in an e-commerce platform”, Omega (Oxford), Vol.92, p.102153.Okyere, M.A., Forson, R., Essel‐Gaisey, F. (2020), “Positive externalities of an epidemic: The case of the coronavirus (COVID‐19) in China”, Journal of medical virology, Vol.92 (9), p.1376-1379.Spurk, D., Straub, C. (2020), “Flexible employment relationships and careers in times of the COVID-19 pandemic”, Journal of vocational behavior, Vol.119, p.103435-103435.Stock, J.R. (1990), “Logistics thought and practice: a perspective”, International Journal of Physical Distribution & Logistics Management, Vol. 20 No. 4, 1990, p. 3-6.Thompson, D. and Anderson, R. (2021), “The COVID-19 response: considerations for future humanitarian supply chain and logistics management research”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 11 No. 2, p. 157-175.Tracey, M. (1998), “The importance of logistics efficiency to customer service and firm performance”, The international journal of logistics management, Vol.9 (2), p.65-81.Tougeron, K., Hance, T. (2021), “Impact of the COVID-19 pandemic on apple orchards in Europe”, Agricultural systems, Vol.190, p.103097-103097.Veselovská, L. (2020), “Supply chain disruptions in the context of early stages of the global COVID-19 outbreak”, Problems and perspectives in management, Vol.18 (2), p.490-500.Vo, T.D. and Tran, M.D. (2021), “The impact of covid-19 pandemic on the global trade”, International Journal of Social Science and Economics Invention, Vol. 7(1), p. 1-7.Xu, Y., Li, J-P., Chu, C-C., Dinca, G. (2021), “Impact of COVID-19 on transportation and logistics: a case of China”, Economic Research-Ekonomska Istraživanja, Vol.35 (1), p.2386-2404.Zhang, J., Wu, Y. (2020), “Providing multilingual logistics communication in COVID-19 disaster relief”, Multilingua, Vol.39 (5), p.517-528.Zhu, G., Chou, M.C., Tsai, C.W. (2020), “Lessons Learned from the COVID-19 Pandemic Exposing the Shortcomings of Current Supply Chain Operations: A Long-Term Prescriptive Offering”, Sustainability (Basel, Switzerland), Vol.12 (14), p.5858.3: Internet Information：Fedex. 2022. What’s Next in E-Commerce: 6 Trends Shaping the Future Taiwan Deep Dive. https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-ecommerce-white-paper-tw-en.pdf. Accessed Jan. 24, 2023.Japan Institute of Logistics Systems. 2006. Logistics Concept. http://www.logistics.or.jp/pdf/english/concept.pdf. Accessed Jan. 28, 2023.Our World in Data. 2023. Coronavirus (COVID-19) Vaccinations. https://ourworldindata.org/covid-vaccinations?country=OWID_WRL . Accessed Jan. 26, 2023.Datareportal. 2022. DIGITAL 2022: TAIWAN. https://datareportal.com/reports/digital-2022-taiwan . Accessed Jan. 26, 2023.Freightos. 2023. Freightos Baltic Index (FBX): Global Container Freight Index. https://fbx.freightos.com/. Accessed Jan. 28, 2023.4: Technology and Research ReportsPitney Bowes. 2022. Parcel shipping index 2022 Featuring 2021 data. Stamford. 描述 碩士
國立政治大學
風險管理與保險學系
110358001資料來源 http://thesis.lib.nccu.edu.tw/record/#G0110358001 資料類型 thesis dc.contributor.advisor 蔡政憲 zh_TW dc.contributor.advisor Tsai, Cheng-hsien Jason en_US dc.contributor.author (Authors) 葉澤揚 zh_TW dc.contributor.author (Authors) Yip Chak Yeung en_US dc.creator (作者) 葉澤揚 zh_TW dc.creator (作者) Yeung, Yip Chak en_US dc.date (日期) 2023 en_US dc.date.accessioned 6-Jul-2023 16:32:37 (UTC+8) - dc.date.available 6-Jul-2023 16:32:37 (UTC+8) - dc.date.issued (上傳時間) 6-Jul-2023 16:32:37 (UTC+8) - dc.identifier (Other Identifiers) G0110358001 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/145792 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 風險管理與保險學系 zh_TW dc.description (描述) 110358001 zh_TW dc.description.abstract (摘要) 新冠疫情肆虐全球至今將已有三年之多，各行各業被疫情都有很多大程度的影響。至於疫情對台灣的物流業者的影響也不少，對於物流業來說疫情所帶來的風險非常多。此時，物流風險管理顯得更無比重要，故此，本研究主要為探討在疫情前和期間物流業者的物流風險管理所面臨的挑戰與手段，以及本研究使用個案研究法的方式進行訪談調查。本研究一共訪問了五家有提供物流運輸服務的物流業者，向他們提問關於在疫情期間面對的風險和在疫情「前」和「期間」風險管理流程的相關問題。本研究把訪談內容整理後，發現物流業者們主要面對疫情政策限制、運輸能力不足、人力資源不足等風險。再者，本研究各受訪公司的風險管理方式有大程度的不同之處，而發現他們的物流風險管理在疫情前和期間存在很大程度的不同之處，經過各個案比較，本研究認為乙公司的風險管理流程為所有受訪業者中最好。本研究認為疫情為特別的大型事故，無法根據過往經驗進行參考。因此，本研究的結果能夠提供物流業參考和檢討自身的風險管理流程，亦希望為未來相關研究定下重要基礎。 zh_TW dc.description.abstract (摘要) The global world has been affected by Covid-19 over 3 years, difference industries have such great influences during Covid-19 pandemic. For logistics industry in Taiwan, there are so many risks to logistics industry. At that time, logistics risk management(LRM) is very important in Covid-19. Thus, the aim of this paper is going to recognize what different of 5 logistic providers(LPs)’s LRM between “before Covid-19” and “during Covid-19”. According to their response, this paper uses case study research to analyze what efficiently organizes the content of interviews.After the organization, we discovered LPs who were mainly facing the risk of government regulations, lack of transport, manpower, etc. Moreover, their risk management was entirely different, also their LRM were totally different between “before Covid-19” and “during Covid-19”. On the other side, Company B’s risk management process is the best of all cases. This paper indicated that Covid-19 was a special crisis in history, so we could not refer to any cases in history. The last but not least, the result of this paper could provide the logistics industry to consult and review their own LRM process and also hope the result of this paper could set an important base for future research. en_US dc.description.tableofcontents 第壹章 緒論 1第一節 研究動機 1第二節 研究目的 3第貳章 文獻回顧 5第一節 何謂物流 5第二節 新冠疫情對物流的影響 6第三節 風險管理 9第參章 研究方法 11第一節 個案研究法 11第二節 研究流程 13第三節 研究對象 14第四節 訪談問題 15第肆章 研究分析 19第一節 風險因素 19第二節 風險管理流程 27第三節 風險辨識 28第四節 風險評估 33第五節 風險控制 38第六節 風險監控 48第七節 風險管理流程總結 53第伍章 研究建議 54第陸章 結論 56第柒章 參考文獻 57 zh_TW dc.format.extent 1038781 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0110358001 en_US dc.subject (關鍵詞) 新冠疫情 zh_TW dc.subject (關鍵詞) 物流 zh_TW dc.subject (關鍵詞) 風險管理 zh_TW dc.subject (關鍵詞) Covid-19 en_US dc.subject (關鍵詞) Logistics en_US dc.subject (關鍵詞) Risk management en_US dc.title (題名) 疫情前、期間之物流風險管理的手段和建議 – 以個案研究物流公司 zh_TW dc.title (題名) Methods and suggestions of logistics risk management before and during the Covid-19–Cases study in logistics companies en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文文獻：一、 書籍殷·羅伯特· K (Yin, Robert K.)著；周海濤、李永賢、李寶敏譯，2004，案例研究：設計與方法（第3版），重慶，中國：重慶大學出版社。二、 期刊弓永欽，2020，新冠疫情給我國跨境電商帶來的 “危”與 “機”，北京勞動保障職業學院學報，14卷2期：37-41。李長吉與金丹萍，2011，個案研究法研究述評，常州工學院學報，29卷6期：107-111。三、 網路資料徐奇淵，2020，關注疫情對工業生產的影響，http://finance.sina.com.cn/zl/china/2020-02-03/zl-iimxyqvz0014535.shtml，搜尋日期：2023年5月20日。自由時報，2022，長榮貨櫃船又卡住！ 「長程輪」在美國巴爾的摩港附近擱淺，https://ec.ltn.com.tw/article/breakingnews/3859682，搜尋日期：2023年5月23日。潮網科技，2022，2022電商趨勢有哪些？ 數據洞察帶你掌握消費者的購物行為， https://www.wavenet.com.tw/2022/04/2022%E9%9B%BB%E5%95%86%E8%B6%A8%E5%8B%A2/，搜尋日期：2023年1月24日。台灣趨勢研究，2021，第三級警戒下防疫新生活調查：生活篇， https://www.twtrend.com/trend-detail/COVID-19-Level3-new-life-survey01/，搜尋日期：2023年1月25日。MIC 產業情報研究所，2022，【零售電商消費者調查系列一】6成網友愛用蝦皮24h、momo 行動App購物冠軍為蝦皮 10大網購數位科技 消費者最重視電子支付、跨平台比價， https://mic.iii.org.tw/news.aspx?id=621，搜尋日期：2023年1月25日。財經雲，2021，三級警戒的經濟悲歌！3700家企業倒閉、店家哀嚎 勞工嘆分不到補助， https://finance.ettoday.net/news/2040798，搜尋日期：2023年1月26日。關鍵評論，2022，【一圖看懂】比較2019-2021年疫情前後，全球與台灣的「電商滲透率」如何改變？， https://www.thenewslens.com/article/175563，搜尋日期：2023年1月26日。數位時代，2021，物流運輸業逆轉勝、實體零售呈冰火兩極！一張圖看流通型企業疫情下的營收變化， https://www.bnext.com.tw/article/63375/taiwan-distribution-industry-under-the-pandemic，搜尋日期：2023年1月26日。Freedom，2023，怎麼從頭開始進行營運持續計畫（BCP）規劃？， https://www.freedom.net.tw/tech-blog/steps-of-bcp-230106.html，搜尋日期：2023年4月26日。Gooddeal，2022，第三方物流3PL意思是什麼？定義、優缺點排名， https://www.gooddeal.com.tw/post/what-is-3pl，搜尋日期：2023年4月16日。IBM，2021，服務等級協定 (SLA)， https://www.ibm.com/docs/zh-tw/mfsp/7.6.1?topic=records-service-level-agreements-slas，搜尋日期：2023年5月9日。英文文獻：1: BooksPorter, M. 1980. Competitive Strategy: p.118. New York City, NY: The Free Press.Shinohara, M. 2006. European and Japanese Logistics Paradigms: An Explorative and Comparative Study of the Dynamics of Logistics Management, Japan: Maruzen-Planet.2: Scholarly JournalsAhmadi, F., Molewijk E., Helmus, J.R., RazaviAlavi, S. (2022), “Key Result Indicators (KRIS) and Key Performance Indicators (KPIS) For Maintenance Management”, The Digital Reality of Tomorrow, Vol. 1, p. 1-9.Atayah, O.F., Dhiaf, M.M., Najaf, K., Frederico, G.F. (2022), “Impact of COVID-19 on financial performance of logistics firms: evidence from G-20 countries”, Journal of Global Operations and Strategic Sourcin, Vol.15 (2), p. 172-196.Barichello, R. (2020), “The COVID‐19 pandemic: Anticipating its effects on Canada`s agricultural trade”, Canadian journal of agricultural economics, Vol.68 (2), p.219-224Bernardino, S. 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