轉型領導與員工工作態度關係之研究:員工世代之調節角色

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題名	轉型領導與員工工作態度關係之研究:員工世代之調節角色 An Examination of the Relationship between Transformational Leadership and Work Attitudes: The Moderating Effect of Employee Generation
作者	張婧玟 Chang, Ching-Wen
貢獻者	胡昌亞 Hu, Chang-Ya 張婧玟 Chang, Ching-Wen
關鍵詞	Z 世代轉型領導行為工作態度 Gen Z transformational leadership behavior work attitude
日期	2023
上傳時間	3-Oct-2023 10:45:19 (UTC+8)
摘要	本研究以 Y 世代(1981 至 1994 年出生)員工與 Z 世代(1995 年後出生)員工為研究對象，探討員工世代是否調節轉型領導與員工工作態度(工作滿意度、情感耗竭、工作敬業和離職意向)之關係。本研究以線上問卷調查收集資料，共獲得 211 份 Y 世代與 195 份 Z 世代有效問券，共 406 份。根據相關性及多元迴歸分析結果顯示，主管轉型領導與員工的工作態度之具有正向關聯，但員工世代調節關係並非顯著。最後，作者探討本次研究限制並根據研究結果提出未來管理實務建議。 This study focused on employees from Generation Y (born between 1981 to 1994) and Generation Z (born after 1995), exploring whether employee generation moderates the relationship between transformational leadership and employee work attitudes (job satisfaction, emotional exhaustion, work engagement, and turnover intentions). Through an online survey, 211 and 195 valid responses from Generation Y and Generation Z were collected, which made up 406 valid responses in total. The results of correlation and multiple regression analysis showed a positive relationship between manager transformational leadership and employee work attitudes, but the moderating effect of employee generation was not significant. Finally, the limitations of this study and future management practice recommendations based on the research findings were discussed.
參考文獻	Abbasi, S. M., & Hollman, K. W. (2000). Turnover: The real bottom line. Public Personnel Management, 29, 333-342. Ahmad, H., & Ibrahim, B. (2015). Leadership and the Characteristic of Different Generational Cohort towards Job Satisfaction. Procedia - Social and Behavioral Sciences, 204, 14-18. https://doi.org/10.1016/j.sbspro.2015.08.104 Akgunduz, Y., & Cin, F. M. (2015). Job embeddedness as a moderator of the effect of manager trust and distributive justice on turnover intentions. Anatolia, 26, 549-562. https://doi.org/10.1080/13032917.2015.1020504 Al-Asfour, A., & Lettau, L. (2014). Strategies for Leadership Styles for Multi-Generational Workforce. Journal of Leadership, Accountability and Ethics, 11, 58-69. Bodenhausen, C., & Curtis, C. (2016). Transformational Leadership and Employee Involvement: Perspectives from Millennial Workforce Entrants. Journal of Quality Assurance in Hospitality & Tourism, 17, 1-17. https://doi.org/10.1080/1528008x.2015.1048920 Cammann, C., Fichman, M., Jenkins, G., & Klesh, J. (1983). Assessing the attitudes and perceptions of organizational members in S. Seashore, E. Lawler, P. Mirvis, & C. Cammann (Eds). Assessing organizational change: A guide to methods, measures, and practices, New York: John Wiley, 71-138. Carless, S. A., Wearing, A. J., & Mann, L. (2000). A short measure of transformational leadership. Journal of Business and Psychology, 14, 389-405. https://doi.org/Doi 10.1023/A:1022991115523 Chu, C., Prudencio, J., Gomez, L., & Thompson, M. E. (2022). Generational awareness education as a strategy to prepare IPPE and APPE students for the modern workplace. Currents in Pharmacy Teaching and Learning, 14, 949-958. https://doi.org/https://doi.org/10.1016/j.cptl.2022.07.005 Gabrielova, K., & Buchko, A. A. (2021). Here comes Generation Z: Millennials as managers. Business Horizons, 64, 489-499. https://doi.org/10.1016/j.bushor.2021.02.013 Gemeda, H. K., & Lee, J. (2020). Leadership styles, work engagement and outcomes among information and communications technology professionals: A cross-national study. Heliyon, 6, e03699. https://doi.org/10.1016/j.heliyon.2020.e03699 Hershatter, A., & Epstein, M. (2010). Millennials and the World of Work: An Organization and Management Perspective. Journal of Business and Psychology, 25, 211-223. https://doi.org/10.1007/s10869-010-9160-y Iorgulescu, M.-C. (2016). Generation Z and its perception of work. Cross-Cultural Management Journal, 18, 47-54. Lee, H., An, S., Ga Young, L., & Young Woo, S. (2021). Ethical Leadership and Followers’ Emotional Exhaustion: Exploring the Roles of Three Types of Emotional Labor toward Leaders in South Korea. International Journal of Environmental Research and Public Health, 18, 10862. https://doi.org/https://doi.org/10.3390/ijerph182010862 Locke, E. A. (1969). What Is Job Satisfaction. Organizational Behavior and Human Performance, 4, 309-336. https://doi.org/Doi 10.1016/0030-5073(69)90013-0 Maloni, M., Hiatt, M. S., & Campbell, S. (2019). Understanding the work values of Gen Z business students. International Journal of Management Education, 17. https://doi.org/https://doi.org/10.1016/j.ijme.2019.100320 Mannheim, K. (1952). The sociological problem of generations. Essays on the Sociology of Knowledge, 306, 163-195. Maslach, C., & Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behaviour, 2, 99-113. https://doi.org/DOI 10.1002/job.4030020205 Medley, F., & Larochelle, D. R. (1995). Transformational leadership and job satisfaction. Nursing Management, 26, 4. Myers, K. K., & Sadaghiani, K. (2010). Millennials in the Workplace: A Communication Perspective on Millennials` Organizational Relationships and Performance. Journal of Business and Psychology, 25, 225-238. https://doi.org/10.1007/s10869-010-9172-7 National Development Council. Retrieved May 13 from https://pop- proj.ndc.gov.tw/dataSearch4.aspx?uid=3109&pid=59 Ng, E. S. W., Schweitzer, L., & Lyons, S. T. (2010). New Generation, Great Expectations: A Field Study of the Millennial Generation. Journal of Business and Psychology, 25, 281-292. https://doi.org/10.1007/s10869-010-9159-4 Pu, B., Ji, S., & Sang, W. (2022). Effects of customer incivility on turnover intention in China’s hotel employees: A chain mediating model. Journal of Hospitality and Tourism Management, 50, 327-336. https://doi.org/https://doi.org/10.1016/j.jhtm.2022.02.004 Rowold, J., & Heinitz, K. (2007). Transformational and charismatic leadership: Assessing the convergent, divergent and criterion validity of the MLQ and the CKS. The Leadership Quarterly, 18, 121-133. https://doi.org/https://doi.org/10.1016/j.leaqua.2007.01.003 Sakdiyakorn, M., Golubovskaya, M., & Solnet, D. (2021). Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment. International Journal of Hospitality Management, 94. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102822 Salama, W., Abdou, A. H., Mohamed, S. A. K., & Shehata, H. S. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19, 9724. https://doi.org/10.3390/ijerph19159724 Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire - A cross-national study. Educational and Psychological Measurement, 66, 701-716. https://doi.org/10.1177/0013164405282471 Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3, 71-92. https://doi.org/10.1023/A:1015630930326 Schlee, R. P., Eveland, V. B., & Harich, K. R. (2019). From Millennials to Gen Z: Changes in student attitudes about group projects. Journal of Education for Business, 95, 139-147. https://doi.org/10.1080/08832323.2019.1622501 Seltzer, J., & Bass, B. M. (1990). Transformational Leadership - Beyond Initiation and Consideration. Journal of Management, 16, 693-703. https://doi.org/Doi 10.1177/014920639001600403 Szymkowiak, A., Melovic, B., Dabic, M., Jeganathan, K., & Kundi, G. S. (2021). Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people. Technology in Society, 65, 101565. https://doi.org/https://doi.org/10.1016/j.techsoc.2021.101565 Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48, 1273-1296. https://doi.org/10.1007/s11165-016-9602-2 Wang, G., Oh, I.-S., Courtright, S. H., & Colbert, A. E. (2011). Transformational leadership and performance across criteria and levels: A meta-analytic review of 25 years of research. Group & Organization Management, 36, 223-270. https://doi.org/10.1177/1059601111401017 Wells, J. E., & Jon Welty, P. (2011). Turnover intentions. Team Performance Management, 17, 23-40. https://doi.org/https://doi.org/10.1108/13527591111114693 Yang, S.-J. (2023). A Comparison between Generation Y and Generation Z Employees in their Workplace Attitudes National Chengchi University]. Taipei. https://hdl.handle.net/11296/vxujw3 Yeaton, K. (2008). Recruiting and Managing the `Why?` Generation: Gen Y: Certified Public Accountant. The CPA Journal, 78, 68-72.
描述	碩士國立政治大學企業管理研究所(MBA學位學程) 110363106
資料來源	http://thesis.lib.nccu.edu.tw/record/#G0110363106
資料類型	thesis

dc.contributor.advisor	胡昌亞	zh_TW
dc.contributor.advisor	Hu, Chang-Ya	en_US
dc.contributor.author (Authors)	張婧玟	zh_TW
dc.contributor.author (Authors)	Chang, Ching-Wen	en_US
dc.creator (作者)	張婧玟	zh_TW
dc.creator (作者)	Chang, Ching-Wen	en_US
dc.date (日期)	2023	en_US
dc.date.accessioned	3-Oct-2023 10:45:19 (UTC+8)	-
dc.date.available	3-Oct-2023 10:45:19 (UTC+8)	-
dc.date.issued (上傳時間)	3-Oct-2023 10:45:19 (UTC+8)	-
dc.identifier (Other Identifiers)	G0110363106	en_US
dc.identifier.uri (URI)	http://nccur.lib.nccu.edu.tw/handle/140.119/147736	-
dc.description (描述)	碩士	zh_TW
dc.description (描述)	國立政治大學	zh_TW
dc.description (描述)	企業管理研究所(MBA學位學程)	zh_TW
dc.description (描述)	110363106	zh_TW
dc.description.abstract (摘要)	本研究以 Y 世代(1981 至 1994 年出生)員工與 Z 世代(1995 年後出生)員工為研究對象，探討員工世代是否調節轉型領導與員工工作態度(工作滿意度、情感耗竭、工作敬業和離職意向)之關係。本研究以線上問卷調查收集資料，共獲得 211 份 Y 世代與 195 份 Z 世代有效問券，共 406 份。根據相關性及多元迴歸分析結果顯示，主管轉型領導與員工的工作態度之具有正向關聯，但員工世代調節關係並非顯著。最後，作者探討本次研究限制並根據研究結果提出未來管理實務建議。	zh_TW
dc.description.abstract (摘要)	This study focused on employees from Generation Y (born between 1981 to 1994) and Generation Z (born after 1995), exploring whether employee generation moderates the relationship between transformational leadership and employee work attitudes (job satisfaction, emotional exhaustion, work engagement, and turnover intentions). Through an online survey, 211 and 195 valid responses from Generation Y and Generation Z were collected, which made up 406 valid responses in total. The results of correlation and multiple regression analysis showed a positive relationship between manager transformational leadership and employee work attitudes, but the moderating effect of employee generation was not significant. Finally, the limitations of this study and future management practice recommendations based on the research findings were discussed.	en_US
dc.description.tableofcontents	ACKNOWLEDGEMENTS I 摘要 II ABSTRACT III TABLE OF CONTENTS IV LIST OF TABLES VI LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Research Objectives 1 Significance of Study 2 CHAPTER II LITERATURE REVIEW 4 Gen Y, Gen Z, and Generational Differences 4 Transformational Leadership 5 Work Attitudes 6 Moderating Effect of Generation on the Relationship Between Transformational Leadership and Work Attitudes 9 CHAPTER III METHODOLOGY 12 Research Model and Hypothesis 12 Sample and Data Collection 13 Questionnaire Design 16 CHAPTER IV RESULTS 20 Preliminary Results 20 Hypothesis Testing 21 CHAPTER V CONCLUSIONS AND DISCUSSION 29 Discussion and Managerial Implication 30 Limitations and Directions for Future Research 31 References 33	zh_TW
dc.format.extent	960243 bytes	-
dc.format.mimetype	application/pdf	-
dc.source.uri (資料來源)	http://thesis.lib.nccu.edu.tw/record/#G0110363106	en_US
dc.subject (關鍵詞)	Z 世代	zh_TW
dc.subject (關鍵詞)	轉型領導行為	zh_TW
dc.subject (關鍵詞)	工作態度	zh_TW
dc.subject (關鍵詞)	Gen Z	en_US
dc.subject (關鍵詞)	transformational leadership behavior	en_US
dc.subject (關鍵詞)	work attitude	en_US
dc.title (題名)	轉型領導與員工工作態度關係之研究:員工世代之調節角色	zh_TW
dc.title (題名)	An Examination of the Relationship between Transformational Leadership and Work Attitudes: The Moderating Effect of Employee Generation	en_US
dc.type (資料類型)	thesis	en_US
dc.relation.reference (參考文獻)	Abbasi, S. M., & Hollman, K. W. (2000). Turnover: The real bottom line. Public Personnel Management, 29, 333-342. Ahmad, H., & Ibrahim, B. (2015). Leadership and the Characteristic of Different Generational Cohort towards Job Satisfaction. Procedia - Social and Behavioral Sciences, 204, 14-18. https://doi.org/10.1016/j.sbspro.2015.08.104 Akgunduz, Y., & Cin, F. M. (2015). Job embeddedness as a moderator of the effect of manager trust and distributive justice on turnover intentions. Anatolia, 26, 549-562. https://doi.org/10.1080/13032917.2015.1020504 Al-Asfour, A., & Lettau, L. (2014). Strategies for Leadership Styles for Multi-Generational Workforce. Journal of Leadership, Accountability and Ethics, 11, 58-69. Bodenhausen, C., & Curtis, C. (2016). Transformational Leadership and Employee Involvement: Perspectives from Millennial Workforce Entrants. Journal of Quality Assurance in Hospitality & Tourism, 17, 1-17. https://doi.org/10.1080/1528008x.2015.1048920 Cammann, C., Fichman, M., Jenkins, G., & Klesh, J. (1983). Assessing the attitudes and perceptions of organizational members in S. Seashore, E. Lawler, P. Mirvis, & C. Cammann (Eds). Assessing organizational change: A guide to methods, measures, and practices, New York: John Wiley, 71-138. Carless, S. A., Wearing, A. J., & Mann, L. (2000). A short measure of transformational leadership. Journal of Business and Psychology, 14, 389-405. https://doi.org/Doi 10.1023/A:1022991115523 Chu, C., Prudencio, J., Gomez, L., & Thompson, M. E. (2022). Generational awareness education as a strategy to prepare IPPE and APPE students for the modern workplace. Currents in Pharmacy Teaching and Learning, 14, 949-958. https://doi.org/https://doi.org/10.1016/j.cptl.2022.07.005 Gabrielova, K., & Buchko, A. A. (2021). Here comes Generation Z: Millennials as managers. Business Horizons, 64, 489-499. https://doi.org/10.1016/j.bushor.2021.02.013 Gemeda, H. K., & Lee, J. (2020). Leadership styles, work engagement and outcomes among information and communications technology professionals: A cross-national study. Heliyon, 6, e03699. https://doi.org/10.1016/j.heliyon.2020.e03699 Hershatter, A., & Epstein, M. (2010). Millennials and the World of Work: An Organization and Management Perspective. Journal of Business and Psychology, 25, 211-223. https://doi.org/10.1007/s10869-010-9160-y Iorgulescu, M.-C. (2016). Generation Z and its perception of work. Cross-Cultural Management Journal, 18, 47-54. Lee, H., An, S., Ga Young, L., & Young Woo, S. (2021). Ethical Leadership and Followers’ Emotional Exhaustion: Exploring the Roles of Three Types of Emotional Labor toward Leaders in South Korea. International Journal of Environmental Research and Public Health, 18, 10862. https://doi.org/https://doi.org/10.3390/ijerph182010862 Locke, E. A. (1969). What Is Job Satisfaction. Organizational Behavior and Human Performance, 4, 309-336. https://doi.org/Doi 10.1016/0030-5073(69)90013-0 Maloni, M., Hiatt, M. S., & Campbell, S. (2019). Understanding the work values of Gen Z business students. International Journal of Management Education, 17. https://doi.org/https://doi.org/10.1016/j.ijme.2019.100320 Mannheim, K. (1952). The sociological problem of generations. Essays on the Sociology of Knowledge, 306, 163-195. Maslach, C., & Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behaviour, 2, 99-113. https://doi.org/DOI 10.1002/job.4030020205 Medley, F., & Larochelle, D. R. (1995). Transformational leadership and job satisfaction. Nursing Management, 26, 4. Myers, K. K., & Sadaghiani, K. (2010). Millennials in the Workplace: A Communication Perspective on Millennials` Organizational Relationships and Performance. Journal of Business and Psychology, 25, 225-238. https://doi.org/10.1007/s10869-010-9172-7 National Development Council. Retrieved May 13 from https://pop- proj.ndc.gov.tw/dataSearch4.aspx?uid=3109&pid=59 Ng, E. S. W., Schweitzer, L., & Lyons, S. T. (2010). New Generation, Great Expectations: A Field Study of the Millennial Generation. Journal of Business and Psychology, 25, 281-292. https://doi.org/10.1007/s10869-010-9159-4 Pu, B., Ji, S., & Sang, W. (2022). Effects of customer incivility on turnover intention in China’s hotel employees: A chain mediating model. Journal of Hospitality and Tourism Management, 50, 327-336. https://doi.org/https://doi.org/10.1016/j.jhtm.2022.02.004 Rowold, J., & Heinitz, K. (2007). Transformational and charismatic leadership: Assessing the convergent, divergent and criterion validity of the MLQ and the CKS. The Leadership Quarterly, 18, 121-133. https://doi.org/https://doi.org/10.1016/j.leaqua.2007.01.003 Sakdiyakorn, M., Golubovskaya, M., & Solnet, D. (2021). Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment. International Journal of Hospitality Management, 94. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102822 Salama, W., Abdou, A. H., Mohamed, S. A. K., & Shehata, H. S. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19, 9724. https://doi.org/10.3390/ijerph19159724 Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire - A cross-national study. Educational and Psychological Measurement, 66, 701-716. https://doi.org/10.1177/0013164405282471 Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3, 71-92. https://doi.org/10.1023/A:1015630930326 Schlee, R. P., Eveland, V. B., & Harich, K. R. (2019). From Millennials to Gen Z: Changes in student attitudes about group projects. Journal of Education for Business, 95, 139-147. https://doi.org/10.1080/08832323.2019.1622501 Seltzer, J., & Bass, B. M. (1990). Transformational Leadership - Beyond Initiation and Consideration. Journal of Management, 16, 693-703. https://doi.org/Doi 10.1177/014920639001600403 Szymkowiak, A., Melovic, B., Dabic, M., Jeganathan, K., & Kundi, G. S. (2021). Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people. Technology in Society, 65, 101565. https://doi.org/https://doi.org/10.1016/j.techsoc.2021.101565 Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48, 1273-1296. https://doi.org/10.1007/s11165-016-9602-2 Wang, G., Oh, I.-S., Courtright, S. H., & Colbert, A. E. (2011). Transformational leadership and performance across criteria and levels: A meta-analytic review of 25 years of research. Group & Organization Management, 36, 223-270. https://doi.org/10.1177/1059601111401017 Wells, J. E., & Jon Welty, P. (2011). Turnover intentions. Team Performance Management, 17, 23-40. https://doi.org/https://doi.org/10.1108/13527591111114693 Yang, S.-J. (2023). A Comparison between Generation Y and Generation Z Employees in their Workplace Attitudes National Chengchi University]. Taipei. https://hdl.handle.net/11296/vxujw3 Yeaton, K. (2008). Recruiting and Managing the `Why?` Generation: Gen Y: Certified Public Accountant. The CPA Journal, 78, 68-72.	zh_TW

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