| dc.contributor | 科管智財所 | |
| dc.creator (作者) | 蕭瑞麟;關欣 | |
| dc.creator (作者) | Hsiao, Ruey-lin;Kuan, Hsin | |
| dc.date (日期) | 2023-08 | |
| dc.date.accessioned | 12-Oct-2023 09:01:00 (UTC+8) | - |
| dc.date.available | 12-Oct-2023 09:01:00 (UTC+8) | - |
| dc.date.issued (上傳時間) | 12-Oct-2023 09:01:00 (UTC+8) | - |
| dc.identifier.uri (URI) | http://nccur.lib.nccu.edu.tw/handle/140.119/147933 | - |
| dc.format.extent | 153 bytes | - |
| dc.format.mimetype | text/html | - |
| dc.relation (關聯) | 組織與管理, Vol.16, No.2, pp.1-67 | |
| dc.subject (關鍵詞) | 服務設計; 相對感受; 參考點; 期望落差; 顧客體驗 | |
| dc.subject (關鍵詞) | Service design; Relative sentiment; Reference point; Expectation gap; Customer experience | |
| dc.title (題名) | 相對感受：參考點對於顧客體驗的影響 | |
| dc.title (題名) | Relative Sentiment: The Influence of Reference Points in Customer Experience | |
| dc.type (資料類型) | article | |
| dc.identifier.doi (DOI) | 10.53106/199687602023081602001 | |
| dc.doi.uri (DOI) | https://doi.org/10.53106/199687602023081602001 | |
