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題名 決策疲勞對作業風險管理之影響-以國軍幹部為例
Impacts of Decision Fatigue on Operational Risk Management – Case of Military Leaders作者 陳亭甫
Chen, Ting-Fu貢獻者 王信實
Wang, Shinn Shyr
陳亭甫
Chen, Ting-Fu關鍵詞 作業風險管理
決策疲勞
精神疲勞
認知負荷
Operational risk management
Decision fatigue
Mental depletion
Cognitive load日期 2024 上傳時間 1-Mar-2024 13:54:17 (UTC+8) 摘要 風險管理，是有效掌握未來不確定性的管理作為；對可能影響戰略規劃或目標實現之因素採取系統化的管控程序，以達成企業組織目標或創造價值之目的。國軍推動作業風險管理策略已然成熟、組織發展完備，惟訓練意外危安事件偶有所聞；反思風險管理理論架構，以客觀風險理論之學術主流基礎，重新審視人為因素對於個人心裡風險感知與損益評估之見解，延伸思考風險建構理論，進而探討組織文化修正空間。 風險管理步驟之風險辨識仰賴個人敏銳度的心理認知需求，而內心意志在有限負荷能力下，可能產生精神疲勞而影響風險決策。決策疲勞，係長時間決策過程後決策質量下降，可能原因與決策複雜性、反覆行為、精神疲勞有關；高度認知負荷的精神情況下，可能會採取保守、默認的或現有的結果來做出簡化的風險決策。 本研究採問卷調查國軍現役軍官幹部在反覆工作行為模式、複雜性決策、精神疲勞等交互作用關係下，探討決策疲勞對作業風險管理之影響；驗證結果背景因素對於反覆工作行為模式、複雜性決策有顯著差異，發現精神疲勞之部分中介、調節作用，歸納決策疲勞對作業風險管理形成顯著正相關之影響。 結論與建議以「權重區分概念」、「風險策略矩陣」、「快速風險決策」等作法，提高在執行階層面臨動態風險的應處韌性，發展更經濟有效的組織管理模式，克服戰場環境臨機變數。
Risk management involves effectively handling the management of future uncertainties. It entails implementing systematic control procedures for factors that may impact strategic planning or the achievement of objectives, ultimately aiming to fulfill organizational goals or create value. The military has matured in its operational risk management strategy and organizational development; however, occasional occurrences of unforeseen security incidents during training highlight the need for a reflective analysis of the theoretical framework of risk management. Taking the academic mainstream foundation of objective risk theory as a basis, a reevaluation of the perception and assessment of individual psychological risk in light of human factors is essential. This prompts an extended consideration of risk construction theory, leading to an exploration of the potential for organizational culture adjustments. The identification step in the risk management process relies on the cognitive needs of individual awareness, and the inner will, under limited cognitive capacity, may experience decision fatigue, potentially influencing risk decisions. Decision fatigue refers to a decrease in decision quality after prolonged decision-making processes, often associated with decision complexity, repetitive behavior, and mental depletion. In conditions of high cognitive load, individuals may adopt conservative, default, or existing outcomes to simplify risk decisions. This study employs a questionnaire survey to investigate the impact of decision fatigue on operational risk management among active-duty military officer personnel. Exploring the interactive relationships between repetitive work behavior patterns, complex decision-making, and mental depletion, the research validates significant differences in background factors affecting repetitive work behavior patterns and decision complexity. The findings suggest that mental depletion plays a mediating and moderating role, concluding that decision fatigue significantly correlates with the formation of operational risk management. In conclusion, recommendations include the incorporation of concepts such as "weighting differentiation," "risk strategy matrix," and "rapid risk decision-making" to enhance resilience in facing dynamic risks at the executive level. By developing more economically effective organizational management models, it becomes possible to overcome the variable nature of the battlefield environment.參考文獻 一、中文部分： 中華民國112年國防報告書編纂委員會（2023）。中華民國112年國防報告書。國防部。 余桂霖（2012）。因素分析。台北市：五南圖書出版股份有限公司。 宋明哲（2001）。現代風險管理。台北市：五南圖書出版股份有限公司。 宋明哲（2020）。超圖解風險管理 : 全視角與案例學習,神速掌握重點 。台北市：五南圖書出版股份有限公司。 崔海恩、王心靈、王承宗（2007）。危險識別與作業風險管理探討。危機管理學刊，4（2），95-106。 歐陽瑜、周桂田（2016）。正視未知的風險知識資產: 以知識創造為中心的風險治理架構。政治與社會哲學評論（58），1-51。 廖建容（譯）（2023）。圖像思考 : 用對的方法，釋放大腦潛能。台北市：遠見天下文化出版股份有限公司。 鄭永安（2014）。人為因素與飛航安全。科學發展（495）20-24 鄭燦堂（2022）。風險管理: 理論與實務。台北市：五南圖書出版股份有限公司。 二、英文部分： Bade, R., & Parkin, M. (2015). Foundations of economics / Robin Bade, Michael Parkin (Seventh edition ed.). Pearson. Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. Baumeister, R. 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A Review of IT Governance: A Taxonomy to Inform Accounting Information Systems [Article]. Journal of Information Systems, 24(2), 107-146. Zheng, B., Kwok, E., Taljaard, M., Marie-Joe, N., & Stiell, I. (2020). Decision fatigue in the Emergency Department: How does emergency physician decision making change over an eight-hour shift? The American Journal of Emergency Medicine, 38(12), 2506-2510. 描述 碩士
國立政治大學
行政管理碩士學程
111921307資料來源 http://thesis.lib.nccu.edu.tw/record/#G0111921307 資料類型 thesis dc.contributor.advisor 王信實 zh_TW dc.contributor.advisor Wang, Shinn Shyr en_US dc.contributor.author (Authors) 陳亭甫 zh_TW dc.contributor.author (Authors) Chen, Ting-Fu en_US dc.creator (作者) 陳亭甫 zh_TW dc.creator (作者) Chen, Ting-Fu en_US dc.date (日期) 2024 en_US dc.date.accessioned 1-Mar-2024 13:54:17 (UTC+8) - dc.date.available 1-Mar-2024 13:54:17 (UTC+8) - dc.date.issued (上傳時間) 1-Mar-2024 13:54:17 (UTC+8) - dc.identifier (Other Identifiers) G0111921307 en_US dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/150209 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 行政管理碩士學程 zh_TW dc.description (描述) 111921307 zh_TW dc.description.abstract (摘要) 風險管理，是有效掌握未來不確定性的管理作為；對可能影響戰略規劃或目標實現之因素採取系統化的管控程序，以達成企業組織目標或創造價值之目的。國軍推動作業風險管理策略已然成熟、組織發展完備，惟訓練意外危安事件偶有所聞；反思風險管理理論架構，以客觀風險理論之學術主流基礎，重新審視人為因素對於個人心裡風險感知與損益評估之見解，延伸思考風險建構理論，進而探討組織文化修正空間。 風險管理步驟之風險辨識仰賴個人敏銳度的心理認知需求，而內心意志在有限負荷能力下，可能產生精神疲勞而影響風險決策。決策疲勞，係長時間決策過程後決策質量下降，可能原因與決策複雜性、反覆行為、精神疲勞有關；高度認知負荷的精神情況下，可能會採取保守、默認的或現有的結果來做出簡化的風險決策。 本研究採問卷調查國軍現役軍官幹部在反覆工作行為模式、複雜性決策、精神疲勞等交互作用關係下，探討決策疲勞對作業風險管理之影響；驗證結果背景因素對於反覆工作行為模式、複雜性決策有顯著差異，發現精神疲勞之部分中介、調節作用，歸納決策疲勞對作業風險管理形成顯著正相關之影響。 結論與建議以「權重區分概念」、「風險策略矩陣」、「快速風險決策」等作法，提高在執行階層面臨動態風險的應處韌性，發展更經濟有效的組織管理模式，克服戰場環境臨機變數。 zh_TW dc.description.abstract (摘要) Risk management involves effectively handling the management of future uncertainties. It entails implementing systematic control procedures for factors that may impact strategic planning or the achievement of objectives, ultimately aiming to fulfill organizational goals or create value. The military has matured in its operational risk management strategy and organizational development; however, occasional occurrences of unforeseen security incidents during training highlight the need for a reflective analysis of the theoretical framework of risk management. Taking the academic mainstream foundation of objective risk theory as a basis, a reevaluation of the perception and assessment of individual psychological risk in light of human factors is essential. This prompts an extended consideration of risk construction theory, leading to an exploration of the potential for organizational culture adjustments. The identification step in the risk management process relies on the cognitive needs of individual awareness, and the inner will, under limited cognitive capacity, may experience decision fatigue, potentially influencing risk decisions. Decision fatigue refers to a decrease in decision quality after prolonged decision-making processes, often associated with decision complexity, repetitive behavior, and mental depletion. In conditions of high cognitive load, individuals may adopt conservative, default, or existing outcomes to simplify risk decisions. This study employs a questionnaire survey to investigate the impact of decision fatigue on operational risk management among active-duty military officer personnel. Exploring the interactive relationships between repetitive work behavior patterns, complex decision-making, and mental depletion, the research validates significant differences in background factors affecting repetitive work behavior patterns and decision complexity. The findings suggest that mental depletion plays a mediating and moderating role, concluding that decision fatigue significantly correlates with the formation of operational risk management. In conclusion, recommendations include the incorporation of concepts such as "weighting differentiation," "risk strategy matrix," and "rapid risk decision-making" to enhance resilience in facing dynamic risks at the executive level. By developing more economically effective organizational management models, it becomes possible to overcome the variable nature of the battlefield environment. en_US dc.description.tableofcontents 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究問題 6 第二章 文獻探討 7 第一節 決策疲勞相關研究理論 7 第二節 決策疲勞於職業場域研究驗證 9 第三節 風險管理之相關理論、定義與研究 13 第三章 研究架構與方法 15 第一節 研究架構與假設 15 第二節 研究範圍與限制 16 第三節 研究方法 17 第四節 資料分析方法 20 第四章 實證結果分析 23 第一節 敘述性統計 24 第二節 因素分析與信效度檢驗 39 第三節 調查樣本於研究變項之差異性分析 51 第四節 相關性分析 58 第五節 多元線性迴歸分析 60 第六節 兩階段最小平方法 70 第五章 結論與建議 81 第一節 結論 81 第二節 建議 88 第三節 後續研究方向 91 參考文獻 93 附錄 97 附錄一 研究問卷 97 附錄二 Google表單系統 100 附錄三 收斂效度統計表 101 附錄四 潛在構面路徑分析圖 103 附錄五 觀察變項與潛在構面信度統計表 105 附錄六 2SLS之模型7至模型10分析結果 107 zh_TW dc.format.extent 5240667 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0111921307 en_US dc.subject (關鍵詞) 作業風險管理 zh_TW dc.subject (關鍵詞) 決策疲勞 zh_TW dc.subject (關鍵詞) 精神疲勞 zh_TW dc.subject (關鍵詞) 認知負荷 zh_TW dc.subject (關鍵詞) Operational risk management en_US dc.subject (關鍵詞) Decision fatigue en_US dc.subject (關鍵詞) Mental depletion en_US dc.subject (關鍵詞) Cognitive load en_US dc.title (題名) 決策疲勞對作業風險管理之影響-以國軍幹部為例 zh_TW dc.title (題名) Impacts of Decision Fatigue on Operational Risk Management – Case of Military Leaders en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 一、中文部分： 中華民國112年國防報告書編纂委員會（2023）。中華民國112年國防報告書。國防部。 余桂霖（2012）。因素分析。台北市：五南圖書出版股份有限公司。 宋明哲（2001）。現代風險管理。台北市：五南圖書出版股份有限公司。 宋明哲（2020）。超圖解風險管理 : 全視角與案例學習,神速掌握重點 。台北市：五南圖書出版股份有限公司。 崔海恩、王心靈、王承宗（2007）。危險識別與作業風險管理探討。危機管理學刊，4（2），95-106。 歐陽瑜、周桂田（2016）。正視未知的風險知識資產: 以知識創造為中心的風險治理架構。政治與社會哲學評論（58），1-51。 廖建容（譯）（2023）。圖像思考 : 用對的方法，釋放大腦潛能。台北市：遠見天下文化出版股份有限公司。 鄭永安（2014）。人為因素與飛航安全。科學發展（495）20-24 鄭燦堂（2022）。風險管理: 理論與實務。台北市：五南圖書出版股份有限公司。 二、英文部分： Bade, R., & Parkin, M. 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