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題名 訂閱制商業模式之研究-以 Microsoft 為例
A Study of Subscription Business Model:A Case Study on Microsoft
作者 張巧蓉
Chang, Chiao-Jung
貢獻者 黃國峯<br>郭曉玲
張巧蓉
Chang, Chiao-Jung
關鍵詞 商業模式
訂閱制
PEST 分析
波特五力分析
Microsoft
Business Model
Subscription
Porter’s Five Forces Analysis
PEST Analysis
Microsoft
日期 2024
上傳時間 5-Aug-2024 12:14:56 (UTC+8)
摘要 有鑒於現今訂閱經濟蓬勃發展,資訊服務業逐漸採用訂閱制商業模式,改變了企業與顧客的傳統買斷制關係,並帶來更穩定的收益流。 本研究聚焦資訊服務業中單一公司在買斷制和訂閱制商業模式下的差異,探討微軟在 2018 年推出的Microsoft 365訂閱方案。 研究將採用單一案例研究方法,從 PEST 分析和波特五力模型探討宏觀環境和產業競爭力,並利用商業模式畫布比較傳統買斷制和訂閱制的差異。 為增強研究的驗證性,將訪談Microsoft 365產品的專案經理,以了解微軟採用訂閱制的原因,並驗證研究策略。期望本研究能為其他企業在採用訂閱制時提供參考。
In view of the booming development of the subscription economy, the information services industry is increasingly adopting subscription-based business models, transforming the traditional buyout relationship between companies and customers, and bringing more stable revenue streams. This study focuses on the differences between buyout and subscription business models in a single company within the information services industry, specifically examining Microsoft’s introduction of the Microsoft 365 subscription plan in 2018. The research will employ a single case study method, utilizing PEST analysis and Porter’s Five Forces model to explore the macro environment and industry competitiveness, and employing the Business Model Canvas to compare the differences between traditional buyout and subscription models. To enhance the validity of the study, interviews will be conducted with project managers responsible for Microsoft 365, aiming to understand the reasons behind Microsoft's adoption of the subscription model and to verify the strategies analyzed in the research. The goal is to provide other companies with insights and benefits when considering the adoption of a subscription-based model.
參考文獻 左軒霆、偉瑟特,(2019),訂閱經濟:如何用最強商業模式,開啟全新服務 商機,台灣:天下雜誌股份有限公司。 安福雙,(2021),訂閱經濟:一場商業模式的全新變革,台北:莫克文化。 邱憶惠,(1999),個案研究法:質化取向,教育研究,7 卷,頁 113-127。 陳萬淇,(1995),個案研究法,台北:華泰書局。 蘿比.凱爾曼.巴克斯特,(2016),引爆會員經濟:打造成長駭客的關鍵核心,Netflix、Amazon 和 Adobe 最重要的獲利秘密,台北:商周出版。 Vivi Peng(2022 年 11 月 25 日),銷售之後,才是服務的開始:「訂閱制」徹 底改變企業與用戶之間的買斷關係,2023 年 5 月 20 日,取自: https://www.thenewslens.com/article/175153 Freddy(2014 年 11 月 14 日),商業分析師:再論 Porter 五力分析(下) -- 五力分析的四大罩門,2023 年 5 月 20 日,取自: https://entrepreneurfreddy.blogspot.com/2014/11/porter_14.html Gambardella, A., & McGahan, A. M. (2010). Business-model innovation: General purpose technologies and their implications for industry structure. Long Range Planning, 43(2-3), 262-271. George, G., & Bock, A. J. (2011). The business model in practice and its implications for entrepreneurship research. Entrepreneurship Theory and Practice, 35(1), 83- 111. Hedman, J., & Kalling, T. (2003). The business model concept: theoretical underpinnings and empirical illustrations. European Journal of Information Systems, 12(1), 49-59. Osterwalder, A., & Pigneur, Y. (2002). Business models and their elements. In Position Paper for the International Workshop on Business Models, Lausanne, Switzerland. Porter, M. E. (1979). The structure within industries and companies' performance. The Review of Economics and Statistics, 214-227. Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard Business Review, 86(1), 78. Thompson, J. & F. Martin. (2006). Strategic Management:Awareness and Change. Thomson Learning. Australia. Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319-1350. Tzuo, T., & Weisert, G. (2018). Subscribed: Why the subscription model will be your company's future-and what to do about it. Penguin. 58
描述 碩士
國立政治大學
企業管理研究所(MBA學位學程)
111363084
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0111363084
資料類型 thesis
dc.contributor.advisor 黃國峯<br>郭曉玲zh_TW
dc.contributor.author (Authors) 張巧蓉zh_TW
dc.contributor.author (Authors) Chang, Chiao-Jungen_US
dc.creator (作者) 張巧蓉zh_TW
dc.creator (作者) Chang, Chiao-Jungen_US
dc.date (日期) 2024en_US
dc.date.accessioned 5-Aug-2024 12:14:56 (UTC+8)-
dc.date.available 5-Aug-2024 12:14:56 (UTC+8)-
dc.date.issued (上傳時間) 5-Aug-2024 12:14:56 (UTC+8)-
dc.identifier (Other Identifiers) G0111363084en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/152452-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所(MBA學位學程)zh_TW
dc.description (描述) 111363084zh_TW
dc.description.abstract (摘要) 有鑒於現今訂閱經濟蓬勃發展,資訊服務業逐漸採用訂閱制商業模式,改變了企業與顧客的傳統買斷制關係,並帶來更穩定的收益流。 本研究聚焦資訊服務業中單一公司在買斷制和訂閱制商業模式下的差異,探討微軟在 2018 年推出的Microsoft 365訂閱方案。 研究將採用單一案例研究方法,從 PEST 分析和波特五力模型探討宏觀環境和產業競爭力,並利用商業模式畫布比較傳統買斷制和訂閱制的差異。 為增強研究的驗證性,將訪談Microsoft 365產品的專案經理,以了解微軟採用訂閱制的原因,並驗證研究策略。期望本研究能為其他企業在採用訂閱制時提供參考。zh_TW
dc.description.abstract (摘要) In view of the booming development of the subscription economy, the information services industry is increasingly adopting subscription-based business models, transforming the traditional buyout relationship between companies and customers, and bringing more stable revenue streams. This study focuses on the differences between buyout and subscription business models in a single company within the information services industry, specifically examining Microsoft’s introduction of the Microsoft 365 subscription plan in 2018. The research will employ a single case study method, utilizing PEST analysis and Porter’s Five Forces model to explore the macro environment and industry competitiveness, and employing the Business Model Canvas to compare the differences between traditional buyout and subscription models. To enhance the validity of the study, interviews will be conducted with project managers responsible for Microsoft 365, aiming to understand the reasons behind Microsoft's adoption of the subscription model and to verify the strategies analyzed in the research. The goal is to provide other companies with insights and benefits when considering the adoption of a subscription-based model.en_US
dc.description.tableofcontents 第一章 緒論 ..............1 第一節 研究背景與動機........1 第二節 研究問題與目的......3 第三節 研究流程.........4 第二章 文獻探討.....6 第一節 商業模式......6 第二節 PEST 分析........9 第三節 五力分析.......10 第四節 訂閱制.....16 第三章 研究方法 ......21 第一節 研究方法與流程......21 第二節 訪談設計與摘要..23 第三節 研究架構..........26 第四章 個案分析 .........27 第一節 個案公司簡介......27 第二節 個案公司所屬產業之分類....28 第三節 買斷制與訂閱制方案之比較....30 第四節 比較買斷制與訂閱制競爭態勢之差異..32 第五節 比較買斷制與訂閱制商業模式之差異..40 第六節 訂閱制商業模式之效益....47 第五章 結論與建議 ......49 第一節 研究結論...49 第二節 理論對實務之貢獻....55 第三節 後續研究建議........56 參考文獻....57zh_TW
dc.format.extent 1777748 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0111363084en_US
dc.subject (關鍵詞) 商業模式zh_TW
dc.subject (關鍵詞) 訂閱制zh_TW
dc.subject (關鍵詞) PEST 分析zh_TW
dc.subject (關鍵詞) 波特五力分析zh_TW
dc.subject (關鍵詞) Microsoftzh_TW
dc.subject (關鍵詞) Business Modelen_US
dc.subject (關鍵詞) Subscriptionen_US
dc.subject (關鍵詞) Porter’s Five Forces Analysisen_US
dc.subject (關鍵詞) PEST Analysisen_US
dc.subject (關鍵詞) Microsoften_US
dc.title (題名) 訂閱制商業模式之研究-以 Microsoft 為例zh_TW
dc.title (題名) A Study of Subscription Business Model:A Case Study on Microsoften_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) 左軒霆、偉瑟特,(2019),訂閱經濟:如何用最強商業模式,開啟全新服務 商機,台灣:天下雜誌股份有限公司。 安福雙,(2021),訂閱經濟:一場商業模式的全新變革,台北:莫克文化。 邱憶惠,(1999),個案研究法:質化取向,教育研究,7 卷,頁 113-127。 陳萬淇,(1995),個案研究法,台北:華泰書局。 蘿比.凱爾曼.巴克斯特,(2016),引爆會員經濟:打造成長駭客的關鍵核心,Netflix、Amazon 和 Adobe 最重要的獲利秘密,台北:商周出版。 Vivi Peng(2022 年 11 月 25 日),銷售之後,才是服務的開始:「訂閱制」徹 底改變企業與用戶之間的買斷關係,2023 年 5 月 20 日,取自: https://www.thenewslens.com/article/175153 Freddy(2014 年 11 月 14 日),商業分析師:再論 Porter 五力分析(下) -- 五力分析的四大罩門,2023 年 5 月 20 日,取自: https://entrepreneurfreddy.blogspot.com/2014/11/porter_14.html Gambardella, A., & McGahan, A. M. (2010). Business-model innovation: General purpose technologies and their implications for industry structure. Long Range Planning, 43(2-3), 262-271. George, G., & Bock, A. J. (2011). The business model in practice and its implications for entrepreneurship research. Entrepreneurship Theory and Practice, 35(1), 83- 111. Hedman, J., & Kalling, T. (2003). The business model concept: theoretical underpinnings and empirical illustrations. European Journal of Information Systems, 12(1), 49-59. Osterwalder, A., & Pigneur, Y. (2002). Business models and their elements. In Position Paper for the International Workshop on Business Models, Lausanne, Switzerland. Porter, M. E. (1979). The structure within industries and companies' performance. The Review of Economics and Statistics, 214-227. Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard Business Review, 86(1), 78. Thompson, J. & F. Martin. (2006). Strategic Management:Awareness and Change. Thomson Learning. Australia. Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319-1350. Tzuo, T., & Weisert, G. (2018). Subscribed: Why the subscription model will be your company's future-and what to do about it. Penguin. 58zh_TW