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題名 醫療器材聽覺輔具之消費行為與商業模式創新-以C公司為個案研究
Consumption behavior and business model innovation of hearing aids for medical equipment - taking Company C as a case study.
作者 蔡鋕鑫
Tsai, Chih-Hsin
貢獻者 鄭至甫
Jheng, Jhih-Fu
蔡鋕鑫
Tsai, Chih-Hsin
關鍵詞 助聽器
消費行為
商業模式創新
訂閱服務
商業模式九宮格
Hearing aids
Consumption behavior
Business model innovation
Subscription service
Business Model Canvas
日期 2024
上傳時間 5-Aug-2024 12:38:44 (UTC+8)
摘要 本研究旨在探討醫療器材助聽器消費行為與商業模式創新,特別是針對C公司所採用的訂閱服務模式對於家長在選購助聽器時的影響。助聽器市場的多樣化規格和價格,使得家長在為聽損孩子選擇合適的助聽器時面臨諸多困難。本研究以C公司為案例,運用商業模式九宮格(Business Model Canvas)分析其創新的訂閱服務模式,探討其如何通過靈活的付款方式、專業的聽力檢測和持續的售後服務來解決家長的痛點。 研究結果顯示,C公司的訂閱服務不僅有效降低了家長的經濟壓力,提升了購買和使用助聽器的便利性,還通過專業的聽力評估和個性化的產品推薦,幫助家長做出更合適的選擇。此外,訂閱服務中的持續技術支持和靈活的產品更換選項,進一步提高了消費者的滿意度和忠誠度。 本研究的貢獻在於提供了一個實證案例,說明創新商業模式如何在醫療器材領域應用,並為其他助聽器企業提供了可參考的發展方向。未來研究可擴大樣本範圍至不同地區和社會經濟背景的家長,並進行長期追踪研究,以進一步驗證訂閱服務模式對消費行為的長期影響。
This study aims to explore the consumption behavior and business model innovation of medical equipment hearing aids, specifically focusing on the impact of the subscription service model adopted by Company C on parents when choosing hearing aids. The diverse specifications and prices of the hearing aid market pose many difficulties for parents in selecting suitable hearing aids for their children. This study uses Company C as a case study and employs the Business Model Canvas to analyze its innovative subscription service model, examining how it addresses parents' pain points through flexible payment methods, professional hearing assessments, and continuous after-sales services. The results show that Company C's subscription service effectively reduces the financial burden on parents, enhances the convenience of purchasing and using hearing aids, and helps parents make better choices through professional hearing evaluations and personalized product recommendations. Additionally, the ongoing technical support and flexible product replacement options included in the subscription service further improve consumer satisfaction and loyalty. The contribution of this study lies in providing an empirical case demonstrating how innovative business models can be applied in the field of medical equipment, offering a reference for other hearing aid companies. Future research can expand the sample scope to parents from different regions and socio-economic backgrounds and conduct long-term follow-up studies to further verify the long-term impact of the subscription service model on consumer behavior.
參考文獻 (中文) 內政部統計月報(2024)。人口年齡中位數。2024.04.06取自https://ws.moi.gov.tw/001/Upload/OldFile/site_stuff/321/1/month 科林助聽器(2024)。2024.04.10取自https://www.ear.com.tw/clinico/tw 1111產經新聞網(2024)。2024.05.15取自https://www.1111.com.tw/news/jobns/116222 國家發展委員會(2024)。2024.04.18取自https://pop- proj.ndc.gov.tw/index.aspx 博士助聽器(2024)。2024.05.26取自https://www.drhearing.com.tw/ (英文) Ruben, R.J. (1997). A time frame of critical/sensitive periods of language development. Acta Otolaryngolica, 117(2), 202-205. Sininger, Y.S., Doyle, K.J., & Moore, J.K. (1999). The case for early identification of hearing loss in children. Auditory system development, experimental auditory deprivation, and development of speech perception and hearing. Pediatric Clinics of North America, 46(1), 1-14. Carney, A.E., & Moeller, M.P. (1998). Treatment efficacy: hearing loss in children. Journal of Speech Language and Hearing Research, 41(1), S61-S84. Yoshinaga-Itano, C. (1999). Benefits of early intervention for children with hearing loss. Otolaryngologic Clinics of North America, 32(6), 1089-1102. Yoshinaga-Itano, C., & Downey, D. (1996). The psychoeducational characteristics of school-aged students in Colorado with educationally significant hearing losses. In J.L., Luckner (Ed): Written-Language Assessment and Intervention: Links to Literacy. The Volta Review, 8, 65-96. Osterwalder, A., & Pigneur, Y. (2010). Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (Vol. 1). John Wiley & Sons.
描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
111932079
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0111932079
資料類型 thesis
dc.contributor.advisor 鄭至甫zh_TW
dc.contributor.advisor Jheng, Jhih-Fuen_US
dc.contributor.author (Authors) 蔡鋕鑫zh_TW
dc.contributor.author (Authors) Tsai, Chih-Hsinen_US
dc.creator (作者) 蔡鋕鑫zh_TW
dc.creator (作者) Tsai, Chih-Hsinen_US
dc.date (日期) 2024en_US
dc.date.accessioned 5-Aug-2024 12:38:44 (UTC+8)-
dc.date.available 5-Aug-2024 12:38:44 (UTC+8)-
dc.date.issued (上傳時間) 5-Aug-2024 12:38:44 (UTC+8)-
dc.identifier (Other Identifiers) G0111932079en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/152538-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 經營管理碩士學程(EMBA)zh_TW
dc.description (描述) 111932079zh_TW
dc.description.abstract (摘要) 本研究旨在探討醫療器材助聽器消費行為與商業模式創新,特別是針對C公司所採用的訂閱服務模式對於家長在選購助聽器時的影響。助聽器市場的多樣化規格和價格,使得家長在為聽損孩子選擇合適的助聽器時面臨諸多困難。本研究以C公司為案例,運用商業模式九宮格(Business Model Canvas)分析其創新的訂閱服務模式,探討其如何通過靈活的付款方式、專業的聽力檢測和持續的售後服務來解決家長的痛點。 研究結果顯示,C公司的訂閱服務不僅有效降低了家長的經濟壓力,提升了購買和使用助聽器的便利性,還通過專業的聽力評估和個性化的產品推薦,幫助家長做出更合適的選擇。此外,訂閱服務中的持續技術支持和靈活的產品更換選項,進一步提高了消費者的滿意度和忠誠度。 本研究的貢獻在於提供了一個實證案例,說明創新商業模式如何在醫療器材領域應用,並為其他助聽器企業提供了可參考的發展方向。未來研究可擴大樣本範圍至不同地區和社會經濟背景的家長,並進行長期追踪研究,以進一步驗證訂閱服務模式對消費行為的長期影響。zh_TW
dc.description.abstract (摘要) This study aims to explore the consumption behavior and business model innovation of medical equipment hearing aids, specifically focusing on the impact of the subscription service model adopted by Company C on parents when choosing hearing aids. The diverse specifications and prices of the hearing aid market pose many difficulties for parents in selecting suitable hearing aids for their children. This study uses Company C as a case study and employs the Business Model Canvas to analyze its innovative subscription service model, examining how it addresses parents' pain points through flexible payment methods, professional hearing assessments, and continuous after-sales services. The results show that Company C's subscription service effectively reduces the financial burden on parents, enhances the convenience of purchasing and using hearing aids, and helps parents make better choices through professional hearing evaluations and personalized product recommendations. Additionally, the ongoing technical support and flexible product replacement options included in the subscription service further improve consumer satisfaction and loyalty. The contribution of this study lies in providing an empirical case demonstrating how innovative business models can be applied in the field of medical equipment, offering a reference for other hearing aid companies. Future research can expand the sample scope to parents from different regions and socio-economic backgrounds and conduct long-term follow-up studies to further verify the long-term impact of the subscription service model on consumer behavior.en_US
dc.description.tableofcontents 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 6 第三節 研究流程 7 第二章 產業回顧 8 第一節 助聽器產品設計及功能 8 第二節 國內市場競爭狀況 11 第三節 訂閱制商業模式常見的案例 14 第三章 研究方法 17 第一節 個案研究法 17 第二節 分析工具:商業模式九宮格 19 第三節 資料收集方法 22 第四章 研究分析 23 第一節 個案公司介紹 23 第二節 助聽器使用者消費行為分析 26 第三節 創新商業模式分析 29 第五章 結論與建議 35 第一節 研究討論 35 第二節 實務意涵 37 第三節 研究限制與建議 39 參考文獻 40zh_TW
dc.format.extent 2418803 bytes-
dc.format.mimetype application/pdf-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0111932079en_US
dc.subject (關鍵詞) 助聽器zh_TW
dc.subject (關鍵詞) 消費行為zh_TW
dc.subject (關鍵詞) 商業模式創新zh_TW
dc.subject (關鍵詞) 訂閱服務zh_TW
dc.subject (關鍵詞) 商業模式九宮格zh_TW
dc.subject (關鍵詞) Hearing aidsen_US
dc.subject (關鍵詞) Consumption behavioren_US
dc.subject (關鍵詞) Business model innovationen_US
dc.subject (關鍵詞) Subscription serviceen_US
dc.subject (關鍵詞) Business Model Canvasen_US
dc.title (題名) 醫療器材聽覺輔具之消費行為與商業模式創新-以C公司為個案研究zh_TW
dc.title (題名) Consumption behavior and business model innovation of hearing aids for medical equipment - taking Company C as a case study.en_US
dc.type (資料類型) thesisen_US
dc.relation.reference (參考文獻) (中文) 內政部統計月報(2024)。人口年齡中位數。2024.04.06取自https://ws.moi.gov.tw/001/Upload/OldFile/site_stuff/321/1/month 科林助聽器(2024)。2024.04.10取自https://www.ear.com.tw/clinico/tw 1111產經新聞網(2024)。2024.05.15取自https://www.1111.com.tw/news/jobns/116222 國家發展委員會(2024)。2024.04.18取自https://pop- proj.ndc.gov.tw/index.aspx 博士助聽器(2024)。2024.05.26取自https://www.drhearing.com.tw/ (英文) Ruben, R.J. (1997). A time frame of critical/sensitive periods of language development. Acta Otolaryngolica, 117(2), 202-205. Sininger, Y.S., Doyle, K.J., & Moore, J.K. (1999). The case for early identification of hearing loss in children. Auditory system development, experimental auditory deprivation, and development of speech perception and hearing. Pediatric Clinics of North America, 46(1), 1-14. Carney, A.E., & Moeller, M.P. (1998). Treatment efficacy: hearing loss in children. Journal of Speech Language and Hearing Research, 41(1), S61-S84. Yoshinaga-Itano, C. (1999). Benefits of early intervention for children with hearing loss. Otolaryngologic Clinics of North America, 32(6), 1089-1102. Yoshinaga-Itano, C., & Downey, D. (1996). The psychoeducational characteristics of school-aged students in Colorado with educationally significant hearing losses. In J.L., Luckner (Ed): Written-Language Assessment and Intervention: Links to Literacy. The Volta Review, 8, 65-96. Osterwalder, A., & Pigneur, Y. (2010). Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (Vol. 1). John Wiley & Sons.zh_TW