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題名 以素養教育觀點探討兒童圖書館之服務設計
Service design of children's library service: literacy and competence development perspectives作者 陳芳綾
Chen, Fang-Ling貢獻者 李沛錞
Lee, Pei-Chun
陳芳綾
Chen, Fang-Ling關鍵詞 兒童圖書館
素養發展
服務設計
Children’s library
Literacy and competence development
Service design日期 2024 上傳時間 1-Nov-2024 10:33:51 (UTC+8) 摘要 當今全球在提及兒童教育之時，不再僅是逐一檢視兒童的單項能力程度，如Literacy 經常強調的聆聽、口說、閱讀、寫作等能力，而是開始注重綜合能力的素養發展，如Competence 所涵蓋的數理、科技、數位、文化、社會互動、自主學習等對跨領域知識及應用的學習，從各項指標的制定乃至課綱的改革，皆顯示平衡的素養發展對兒童的成長歷程是有所助益的。兩者於中文上經常以「素養」概括，目前並無公認且常用的劃分名詞，故本研究以Literacy與Competence 各自擁有的內涵形成素養教育觀點的視角，為的是能以新的角度再次審視兒童圖書館的服務設計。推行素養教育的工作除了交由學校等主要教育機構主導外，兒童圖書館的責任之一亦是成為具備教育輔助功能的機構，因此，本研究選擇兒童圖書館作為此次之研究對象，探討其於服務設計上的運作是否符合現今教育趨勢下所訂立的素養教育目標。 本研究以個案研究法作為主要研究方法，利用文獻分析法首先彙整國內外的 Literacy 與 Competence 指標，且運用服務設計的六大構面（行動者、資源/資源整合、服務系統、參與、情境脈絡、體驗）， 同時檢驗本研究選取的三所兒童圖書館個案。再者利用深度訪談法，對國內個案的國立臺灣圖書館館員進行深度訪談，以補足無法於文獻及其他資料上所獲取的資訊。經過研究分析後，回應本研究的兩個研究問題：（一）現今兒童圖書館的服務設計是否符合兒童素養發展需求？（二）兒童圖書館如何改善現有的服務以協助兒童的素養發展？希冀為兒童圖書館尋求一個可供館方進行服務設計評估的參考標準，亦同時可與教育部的政策方針相互配合，使兒童圖書館不落下作為教育輔助機構的使命。
In contemporary global discussions on children's education, the focus has shifted from merely evaluating individual abilities such as listening, speaking, reading, and writing, as emphasized by Literacy, to a more comprehensive development of competencies. This includes areas such as mathematics, science, technology, digital literacy, cultural understanding, social interaction, and autonomous learning, which are essential for interdisciplinary knowledge and application. The formulation of various indicators and curriculum reforms demonstrate that balanced competence development benefits children's growth. While both concepts are often collectively referred to as "素養" in Chinese, there is currently no widely accepted or commonly used terminology to distinguish them. Therefore, this study adopts the perspectives of "Literacy" and "Competence" to provide a new viewpoint on education. The aim is to reassess the service design of children's libraries from this novel perspective. In addition to being primarily driven by educational institutions such as schools, the role of children's libraries as educational support institutions is also crucial. Consequently, this study focuses on children's libraries to examine whether their service design aligns with the current educational trends and the objectives of literacy education. This study employs a case study method as the primary research approach, utilizing literature analysis to compile indicators of Literacy and Competence from both domestic and international sources. The research also applies the six dimensions of service design (actors, resources/resource integration, service systems, participation, contextual factors, and experiences) to evaluate three selected children's library cases. Additionally, in-depth interviews are conducted with staff from the National Taiwan Library, a domestic case, to supplement information not available in literature or other data sources. Following the analysis, the study addresses two research questions: (1) Does the service design of contemporary children's libraries meet the needs of children's literacy and competence development? (2) How can children's libraries improve their existing services to support children's literacy and competence development? 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國立政治大學
圖書資訊與檔案學研究所
111155016資料來源 http://thesis.lib.nccu.edu.tw/record/#G0111155016 資料類型 thesis dc.contributor.advisor 李沛錞 zh_TW dc.contributor.advisor Lee, Pei-Chun en_US dc.contributor.author (Authors) 陳芳綾 zh_TW dc.contributor.author (Authors) Chen, Fang-Ling en_US dc.creator (作者) 陳芳綾 zh_TW dc.creator (作者) Chen, Fang-Ling en_US dc.date (日期) 2024 en_US dc.date.accessioned 1-Nov-2024 10:33:51 (UTC+8) - dc.date.available 1-Nov-2024 10:33:51 (UTC+8) - dc.date.issued (上傳時間) 1-Nov-2024 10:33:51 (UTC+8) - dc.identifier (Other Identifiers) G0111155016 en_US dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/154192 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 圖書資訊與檔案學研究所 zh_TW dc.description (描述) 111155016 zh_TW dc.description.abstract (摘要) 當今全球在提及兒童教育之時，不再僅是逐一檢視兒童的單項能力程度，如Literacy 經常強調的聆聽、口說、閱讀、寫作等能力，而是開始注重綜合能力的素養發展，如Competence 所涵蓋的數理、科技、數位、文化、社會互動、自主學習等對跨領域知識及應用的學習，從各項指標的制定乃至課綱的改革，皆顯示平衡的素養發展對兒童的成長歷程是有所助益的。兩者於中文上經常以「素養」概括，目前並無公認且常用的劃分名詞，故本研究以Literacy與Competence 各自擁有的內涵形成素養教育觀點的視角，為的是能以新的角度再次審視兒童圖書館的服務設計。推行素養教育的工作除了交由學校等主要教育機構主導外，兒童圖書館的責任之一亦是成為具備教育輔助功能的機構，因此，本研究選擇兒童圖書館作為此次之研究對象，探討其於服務設計上的運作是否符合現今教育趨勢下所訂立的素養教育目標。 本研究以個案研究法作為主要研究方法，利用文獻分析法首先彙整國內外的 Literacy 與 Competence 指標，且運用服務設計的六大構面（行動者、資源/資源整合、服務系統、參與、情境脈絡、體驗）， 同時檢驗本研究選取的三所兒童圖書館個案。再者利用深度訪談法，對國內個案的國立臺灣圖書館館員進行深度訪談，以補足無法於文獻及其他資料上所獲取的資訊。經過研究分析後，回應本研究的兩個研究問題：（一）現今兒童圖書館的服務設計是否符合兒童素養發展需求？（二）兒童圖書館如何改善現有的服務以協助兒童的素養發展？希冀為兒童圖書館尋求一個可供館方進行服務設計評估的參考標準，亦同時可與教育部的政策方針相互配合，使兒童圖書館不落下作為教育輔助機構的使命。 zh_TW dc.description.abstract (摘要) In contemporary global discussions on children's education, the focus has shifted from merely evaluating individual abilities such as listening, speaking, reading, and writing, as emphasized by Literacy, to a more comprehensive development of competencies. This includes areas such as mathematics, science, technology, digital literacy, cultural understanding, social interaction, and autonomous learning, which are essential for interdisciplinary knowledge and application. The formulation of various indicators and curriculum reforms demonstrate that balanced competence development benefits children's growth. While both concepts are often collectively referred to as "素養" in Chinese, there is currently no widely accepted or commonly used terminology to distinguish them. Therefore, this study adopts the perspectives of "Literacy" and "Competence" to provide a new viewpoint on education. The aim is to reassess the service design of children's libraries from this novel perspective. In addition to being primarily driven by educational institutions such as schools, the role of children's libraries as educational support institutions is also crucial. Consequently, this study focuses on children's libraries to examine whether their service design aligns with the current educational trends and the objectives of literacy education. This study employs a case study method as the primary research approach, utilizing literature analysis to compile indicators of Literacy and Competence from both domestic and international sources. The research also applies the six dimensions of service design (actors, resources/resource integration, service systems, participation, contextual factors, and experiences) to evaluate three selected children's library cases. Additionally, in-depth interviews are conducted with staff from the National Taiwan Library, a domestic case, to supplement information not available in literature or other data sources. Following the analysis, the study addresses two research questions: (1) Does the service design of contemporary children's libraries meet the needs of children's literacy and competence development? (2) How can children's libraries improve their existing services to support children's literacy and competence development? The goal is to provide a reference standard for library staff to evaluate service design and align with educational policies, ensuring that children's libraries fulfill their role as educational support institutions. en_US dc.description.tableofcontents 目次 i 圖目次 iii 表目次 iv 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 8 第三節 研究範圍與限制 8 第四節 研究價值與實務貢獻 9 第五節 重要名詞釋義 10 第二章 文獻回顧 12 第一節 兒童圖書館之素養相關服務 12 第二節 素養 (Literacy & Competence) 發展指標 17 第三節 服務設計 27 第四節 文獻綜述 34 第三章 研究設計與實施 42 第一節 研究架構 42 第二節 研究方法 43 第三節 研究對象 44 第四節 研究工具 45 第五節 研究流程 51 第六節 研究資料來源與處理 53 第四章 研究結果 55 第一節 美國—帕羅奧圖市立圖書館 (Palo Alto City Library) 55 第二節 日本—國際兒童圖書館 (International Library of Children’s Literature) 74 第三節 臺灣—國立臺灣圖書館 92 第四節 小結 117 第五章 結論與建議 121 第一節 研究結論與實務建議 121 第二節 未來研究方向 125 參考文獻 126 zh_TW dc.format.extent 3010138 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0111155016 en_US dc.subject (關鍵詞) 兒童圖書館 zh_TW dc.subject (關鍵詞) 素養發展 zh_TW dc.subject (關鍵詞) 服務設計 zh_TW dc.subject (關鍵詞) Children’s library en_US dc.subject (關鍵詞) Literacy and competence development en_US dc.subject (關鍵詞) Service design en_US dc.title (題名) 以素養教育觀點探討兒童圖書館之服務設計 zh_TW dc.title (題名) Service design of children's library service: literacy and competence development perspectives en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 一、中文文獻 97 年國民中小學九年一貫課程綱要（2008 年 5 月 23 日)。https://www.k12ea.gov.tw/Tw/Common/SinglePage?filter=F34E9417-83744A02-97CC-0DEDFD13514F 十二年國民基本教育課程綱要總綱（2021 年 3 月 15 日)。https://edu.law.moe.gov.tw/LawContent.aspx?id=GL002057 中國生產力中心（編）（2013）。 使用者體驗創新手冊：從顧客洞察到企業價值。中國生產力中心。 王文科、王智弘（2020）。 教育研究法（續訂第19版）。五南。（原著出版年：1986） 王金國（2018）。以專題式學習法培養國民核心素養。臺灣教育評論月刊，7(2)，107-111。 幼 兒 園 教 保 活 動 課 程 大 綱 （ 2016 年 12 月 1 日 ）。https://edu.law.moe.gov.tw/LawContent.aspx?id=GL001586lawmenu 何舒軒、宋同正（2014）。綜論服務設計學術研究發展。設計學報，19(2)，45-66。 沈宗霖（2019）。從兒童空間需求看兒童圖書館氛圍營造。臺北市立圖書館館訊，35(2)，1-16。 林永豐（2018）。延續或斷裂？從能力到素養的課程改革意涵。課程研究，13(2)，1-20。 林金定、嚴嘉楓、陳美花（2005）。 質性研究方法：訪談模式與實施步驟分析。身心障礙研究季刊，3(2)，122-136。http://doi.org/10.30072/JDR.200506.0005 林福仁（2016）。大學圖書館之服務設計與創新。大學圖書館，20(2)，1-19。http://doi.org/10.6146/univj.20-2.01 邱子恆（2019）。建置兒童分類架構之研究：以國立公共資訊圖書館兒童資源中心為應用場域。圖書資訊學研究，14(1)，1-49。 邱子恆、李宜樺、陳倩冬（2001）。兒童圖書館（室）之空間規劃研究。國立中央圖書館臺灣分館館刊，7(4)，29-43。 孫效智（2015）。生命教育核心素養的建構與十二年國教課綱的發展。教育研究月刊，251，48-72。 國立臺灣圖書館（無日期）。https://www.ntl.edu.tw/mp.asp?mp=1 國立臺灣圖書館—高級中等學校自主學習資源網（無日期）。https://sdl.ntl.edu.tw/sdl/ 國立臺灣圖書館（2019，4 月 22 日）。Save the Earth：VR 繪本體驗活動。https://www.ntl.edu.tw/ct.asp?xItem=67670&ctNode=2315&mp=1 國立臺灣圖書館（2020，10 月 19 日）。109「閱讀聯合國 I READ, I SEE」。https://www.ntl.edu.tw/lp.asp?ctNode=2345&CtUnit=1035&BaseDSD=7&mp=1 國立臺灣圖書館（2021，8月3日）。閱讀起步走，陪您一起大步走出疫情（新聞稿）。 國立臺灣圖書館（2022a，3 月 17 日）。111 年春季閱讀節系列活動。https://www.ntl.edu.tw/sys.content.asp?mp=1&CuItem=77388 國立臺灣圖書館（2022b，5 月 17 日）。111 年夏季閱讀節系列活動。https://www.ntl.edu.tw/ct.asp?xItem=77566&ctNode=1664&mp=1 國立臺灣圖書館（2022c，5月17日）。國臺圖與錦和高中攜手 培育新聞採訪高手（新聞稿）。 國立臺灣圖書館（2022d，7 月 20 日）。 111 年秋季閱讀節活動。https://www.ntl.edu.tw/ct.asp?xItem=79019&ctNode=1664&mp=1 國立臺灣圖書館（2022e，11 月 14 日）。111 年「活躍閱讀·永續發展」。https://www.ntl.edu.tw/lp.asp?ctNode=2728&CtUnit=1308&BaseDSD=7&mp=1 國立臺灣圖書館（2023a，3月25日）。歡迎報名參加112年度【電子資源推廣利用教育課程】。https://www.ntl.edu.tw/ct.asp?xItem=86582&ctNode=2739&mp=1 國立臺灣圖書館（2023b，5月17日）。人間四月天 國臺圖以五感閱讀讓親子嗨翻天（新聞稿）。 國立臺灣圖書館（2023c，7月26日）。112年國立臺灣圖書館閱讀節「續借未來‧實踐永續」。https://www.ntl.edu.tw/ct.asp?xItem=87772&CtNode=2755&mp=1 陳光榮、劉菊梅（2004）。建立兒童圖書館之服務品質。品質月刊，40(9)，56-61。http://doi.org/10.29999/QM.200409.0015 陳昭珍、李央晴、曾品方（2010）。發展適用於我國兒童之閱讀知能指標與評量之研究。研考雙月刊，34(1)，48-61。http://doi.org/10.6978/YKSYK.201002.0048 彭于萍（2018）。資訊時代公共圖書館兒童服務館員職能探討。圖書資訊學刊，16(2)，103-133。http://doi.org/10.6182/jlis.201812_16(2).103 曾淑賢（2001）。兒童線上公用目錄查詢系統檢索行為之研究。國立中央圖書館臺灣分館館刊，7(2)，13-33。 曾淑賢（2009，3 月 9 日）。兒童圖書館經營問題探討。國立公共資訊圖書館。https://www.nlpi.edu.tw/JournalDetailC003313.aspx?Cond=242a2b6e-00ff43e9-b9f3-ce319a3d4754 黃佳慧、林芳穗（2014）。從服務設計觀點探討「博物館服務」：以「國立台灣文學館」為例。設計學報，19（2）， 67-90。 楊國樞、文崇一、文聰賢、李亦園（2001）。社會及行為科學研究法下冊十八開。東華。 楊舜云、黃恩亭、鍾學威、法子晴、葉雯玓（2017）。應用使用者體驗創新設計法探討大學圖書館之服務設計，設計學研究，20(1)，73-94。http://doi.org/10.30105/JDS.201707_20(1).0004 萬文隆（2004）。 深度訪談在質性研究中的應用。生活科技教育月刊，37(4)，17-23。http://doi.org/10.6232/LTE.2004.37(4).4 葉坤靈（2017）。由歐盟核心素養的評量省察我國中小學核心素養評量之相關議題。臺灣教育評論月刊，6(3）， 7-14。 臺灣PISA國家研究中心（無日期）。https://pisa.irels.ntnu.edu.tw/index.html 親子資料中心（無日期）。https://wwwacc.ntl.edu.tw/mp.asp?mp=4 顏佩貞（2012，8月16日）。 傳播知識的種子～臺灣總督府圖書館的故事。檔案樂活情報第62期。https://www.archives.gov.tw/alohasImages/62/search.html Neuman, W. 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