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題名 Benchmarking knowledge management practices and digital empowerment for business excellence in Asia 作者 顏敏仁
Yan, Min-Ren;Hong, Lin-Ya;Hu, Rei-Row貢獻者 教育學院 關鍵詞 Digital empowerment; human capital; dynamic capability; knowledge management system; sustainable system development; Asia 日期 2025-11 上傳時間 9-Jan-2026 10:09:16 (UTC+8) 摘要 In the digital economy, knowledge management (KM) systems are critical enablers of innovation, compliance, resilience, and organisational learning. Drawing on four cross-sector case studies, water infrastructure, printed circuit board manufacturing, healthcare, and digital technology services, this study examines diverse organisations from public, private, international, and digital contexts to explore the distinctive characteristics of KM practices within developed Asian context. This study systematically evaluates benchmarking cases of KM practices against their planned objectives across system design, implementation, performance, and continuous improvement from the perspective of sustainable system development (SSD). The analysis identifies four socio-technical mechanisms underpinning successful KM implementation: (1) codifying tacit knowledge into explicit routines, (2) enabling collaboration and visibility through digital platforms, (3) embedding KM into audits and regulatory standards, and (4) reinforcing adoption through leadership and culture. Theoretically, the study advances understanding of KM and digital empowerment as a capability bundle and clarifies scope conditions for developed Asia and extends socio-technical maturity models based on governance. Practically, it highlights the need for audit-ready design, visibility tools, codification of failures and successes, structured governance, and phased investments in less mature contexts. Overall, this study shows that KM systems, when coupled with digital empowerment and human capital, enable organisations to sustain competitive advantage in technology-intensive environments. 關聯 Knowledge Management Research & Practice, pp.1-15 資料類型 article DOI https://doi.org/10.1080/14778238.2025.2590653 dc.contributor 教育學院 dc.creator (作者) 顏敏仁 dc.creator (作者) Yan, Min-Ren;Hong, Lin-Ya;Hu, Rei-Row dc.date (日期) 2025-11 dc.date.accessioned 9-Jan-2026 10:09:16 (UTC+8) - dc.date.available 9-Jan-2026 10:09:16 (UTC+8) - dc.date.issued (上傳時間) 9-Jan-2026 10:09:16 (UTC+8) - dc.identifier.uri (URI) https://ah.lib.nccu.edu.tw/item?item_id=180606 - dc.description.abstract (摘要) In the digital economy, knowledge management (KM) systems are critical enablers of innovation, compliance, resilience, and organisational learning. Drawing on four cross-sector case studies, water infrastructure, printed circuit board manufacturing, healthcare, and digital technology services, this study examines diverse organisations from public, private, international, and digital contexts to explore the distinctive characteristics of KM practices within developed Asian context. This study systematically evaluates benchmarking cases of KM practices against their planned objectives across system design, implementation, performance, and continuous improvement from the perspective of sustainable system development (SSD). The analysis identifies four socio-technical mechanisms underpinning successful KM implementation: (1) codifying tacit knowledge into explicit routines, (2) enabling collaboration and visibility through digital platforms, (3) embedding KM into audits and regulatory standards, and (4) reinforcing adoption through leadership and culture. Theoretically, the study advances understanding of KM and digital empowerment as a capability bundle and clarifies scope conditions for developed Asia and extends socio-technical maturity models based on governance. Practically, it highlights the need for audit-ready design, visibility tools, codification of failures and successes, structured governance, and phased investments in less mature contexts. Overall, this study shows that KM systems, when coupled with digital empowerment and human capital, enable organisations to sustain competitive advantage in technology-intensive environments. dc.format.extent 109 bytes - dc.format.mimetype text/html - dc.relation (關聯) Knowledge Management Research & Practice, pp.1-15 dc.subject (關鍵詞) Digital empowerment; human capital; dynamic capability; knowledge management system; sustainable system development; Asia dc.title (題名) Benchmarking knowledge management practices and digital empowerment for business excellence in Asia dc.type (資料類型) article dc.identifier.doi (DOI) 10.1080/14778238.2025.2590653 dc.doi.uri (DOI) https://doi.org/10.1080/14778238.2025.2590653
