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題名 國軍管理現況對部隊訓練影響之研究－以某部隊為例
The impact of armed force management practices on unit training： A case study of a selected military unit作者 高笙耀
Kao, Sheng-Yao貢獻者 李文傑
Lee, Wen-Chieh
高笙耀
Kao, Sheng-Yao關鍵詞 管理本位主義
自我效能
訓練績效
情緒勞務
Managerialism
Self-Efficacy
Training Performance
Emotional Labor日期 2026 上傳時間 2-Mar-2026 11:22:02 (UTC+8) 摘要 隨著臺海衝突日益加劇及現代戰爭型態轉變，國軍雖不斷推動戰術革新及整軍備戰，然而治理邏輯卻逐漸受管理本位主義主導，衍生出以量化績效與零風險為核心的訓練治理模式。此種治理模式導致訓練目標異化，透過繁瑣行政程序與標準僵化，嚴重抑制基層軍官自我效能與訓練績效的長期成長。本研究以某部隊基層軍官為研究對象，採用質性與量化並行的混合研究法設計。首先透過對資深專家的深度訪談歸納出關鍵議題，隨後針對 114 位基層軍官進行問卷調查，並運用統計分析檢視不同背景變項之差異情形。研究結果發現，行政庶務嚴重排擠專業訓練時間且隨年資加劇，加上決策層級的非專業領導現象，導致軍官雖能執行既定程序，卻缺乏應對高度不確定戰場之自我效能；並據此配合 SWOT 分析，建議國軍應善用外部威脅之改革契機，推動行政減量以釋放專業精進時間，落實專業導向任用，並將訓練重心轉向跨領域判斷能力之養成，以達成訓練績效之實質轉型。
With the intensifying cross-strait conflict and shifting paradigms of modern warfare, the ROC Armed Forces have continuously advanced tactical innovations and combat readiness. However, governance logic has increasingly become dominated by "Managerialism," resulting in a training governance mode centered on quantitative performance and zero-risk management. This mode leads to the alienation of training goals, severely suppressing the long-term growth of junior officers' self-efficacy and training performance through burdensome administrative procedures and rigid standardization. Adopting the Air Force Air Defense Missile Command junior officers as the study subject, this research utilizes a Mixed-Methods Design. First, key issues were summarized through in-depth interviews with senior experts, followed by a questionnaire survey of 114 junior officers, using statistical analysis to examine differences across background variables. The findings reveal that administrative duties severely crowd out time for professional training, with interference intensifying with seniority. Furthermore, "non-professional leadership" at decision-making levels results in officers who, while proficient in executing standard procedures, lack the self-efficacy to cope with highly uncertain battlefield scenarios. Based on these results and SWOT analysis, this study recommends leveraging the reform opportunities presented by external threats to promote administrative reduction to release time for professional improvement, enforce profession-oriented appointments, and shift the training focus to cultivating cross-domain judgment capabilities, thereby achieving a substantive transformation in training performance.參考文獻 中文文獻 丁樹範（1999）。精實案與國軍組織結構的調整。美歐月刊，14（12），44-58。 立法院預算中心（2005）。國防部「軍事轉型」計畫執行情形之評估。立法院。 立法院預算中心（2014）。國防部「精粹案」執行成效之檢討。立法院。 吳政翰（2011）。國軍人員績效評估制度之研究—以360度績效回饋為例。國防大學管理學院資源管理及決策研究所。 林進賢（2006）。探討國軍組織精簡對幹部工作壓力之影響。義守大學管理研究所。 國防部（2006）。中華民國95年國防報告書。國防部。 國防部（2008）。中華民國97年國防報告書。國防部。 國防部（2011）。中華民國100年國防報告書。國防部。 國防部（2013）。中華民國102年國防報告書。國防部。 國防部（2017）。中華民國106年國防報告書。國防部。 曾美智（2006）。國軍精實案對組織運作與人力結構之影響。國立臺北大學公共行政暨政策學系。 楊志榮（2004）。國軍「精實案」組織變革之研究。國立政治大學行政管理碩士學程。 趙明誠（2012）。國軍組織變革關鍵成功因素之研究－以「精粹案」為例。中華大學企業管理學系。 鄧國雄、蔡佳珍（2019）。組織變革認知與工作滿意度之研究－以空軍防空部隊為例。陸軍後勤季刊，3，76-96。 賴德成（2013）。國軍「精粹案」組織變革對志願役士官留營意願影響之研究：以空軍各基地為例。淡江大學公共行政學系公共政策碩士在職專班。 陳文政（2000）。軍事事務革命與國軍「精實案」。問題與研究，39（12），1-14。 陳永明（2015）。國軍推動組織精簡政策對志願役軍官工作壓力、工作滿意度與留營意願之研究—以陸軍花東地區部隊為例。佛光大學公共事務學系。 外國文獻 Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191–215. Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Prentice-Hall. Bandura, A. (1997). Self-efficacy: The exercise of control. W. H. Freeman. Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386–400. Goffman, E. (1959). The presentation of self in everyday life. Doubleday. Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95–110. Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52(5), 958–974. Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524. Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. University of California Press. Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3–19. Humphrey, R. H., Pollack, J. M., & Hawver, T. H. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23(2), 151–168. Johnson, R. B., & Onwuegbuzie, A. J. (2004). Mixed methods research: A research paradigm whose time has come. Educational Researcher, 33(7), 14–26. Johnson, H. A. M., & Spector, P. E. (2007). Service with a smile: Do emotional intelligence, meekness, and autonomy buffer the effects of emotional labor? Journal of Occupational Health Psychology, 12(4), 319–333. Joshi, A., Kale, S., Chandel, S., & Pal, D. K. (2015). Likert scale: Explored and explained. British Journal of Applied Science & Technology, 7(4), 396–403. Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123–133. Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation. American Psychologist, 57(9), 705–717. Pollitt, C. (1990). Managerialism and the public services: The Anglo-American experience. Basil Blackwell. Power, M. (1997). The audit society: Rituals of verification. Oxford University Press. Power, M. (2007). Organized uncertainty: Designing a world of risk management. Oxford University Press. Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12(1), 23–37. Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. Stajkovic, A. D., & Luthans, F. (1998). Self-efficacy and work-related performance: A meta-analysis. Psychological Bulletin, 124(2), 240–261. Tierney, P., & Farmer, S. M. (2002). Creative self-efficacy: Its potential antecedents and relationship to creative performance. Academy of Management Journal, 45(6), 1137–1148. Wong, L., Bliese, P., & McGurk, D. (2003). Military leadership: A context specific review. The Leadership Quarterly, 14(6), 657–692. 描述 碩士
國立政治大學
行政管理碩士學程
113921319資料來源 http://thesis.lib.nccu.edu.tw/record/#G0113921319 資料類型 thesis dc.contributor.advisor 李文傑 zh_TW dc.contributor.advisor Lee, Wen-Chieh en_US dc.contributor.author (Authors) 高笙耀 zh_TW dc.contributor.author (Authors) Kao, Sheng-Yao en_US dc.creator (作者) 高笙耀 zh_TW dc.creator (作者) Kao, Sheng-Yao en_US dc.date (日期) 2026 en_US dc.date.accessioned 2-Mar-2026 11:22:02 (UTC+8) - dc.date.available 2-Mar-2026 11:22:02 (UTC+8) - dc.date.issued (上傳時間) 2-Mar-2026 11:22:02 (UTC+8) - dc.identifier (Other Identifiers) G0113921319 en_US dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/161718 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 行政管理碩士學程 zh_TW dc.description (描述) 113921319 zh_TW dc.description.abstract (摘要) 隨著臺海衝突日益加劇及現代戰爭型態轉變，國軍雖不斷推動戰術革新及整軍備戰，然而治理邏輯卻逐漸受管理本位主義主導，衍生出以量化績效與零風險為核心的訓練治理模式。此種治理模式導致訓練目標異化，透過繁瑣行政程序與標準僵化，嚴重抑制基層軍官自我效能與訓練績效的長期成長。本研究以某部隊基層軍官為研究對象，採用質性與量化並行的混合研究法設計。首先透過對資深專家的深度訪談歸納出關鍵議題，隨後針對 114 位基層軍官進行問卷調查，並運用統計分析檢視不同背景變項之差異情形。研究結果發現，行政庶務嚴重排擠專業訓練時間且隨年資加劇，加上決策層級的非專業領導現象，導致軍官雖能執行既定程序，卻缺乏應對高度不確定戰場之自我效能；並據此配合 SWOT 分析，建議國軍應善用外部威脅之改革契機，推動行政減量以釋放專業精進時間，落實專業導向任用，並將訓練重心轉向跨領域判斷能力之養成，以達成訓練績效之實質轉型。 zh_TW dc.description.abstract (摘要) With the intensifying cross-strait conflict and shifting paradigms of modern warfare, the ROC Armed Forces have continuously advanced tactical innovations and combat readiness. However, governance logic has increasingly become dominated by "Managerialism," resulting in a training governance mode centered on quantitative performance and zero-risk management. This mode leads to the alienation of training goals, severely suppressing the long-term growth of junior officers' self-efficacy and training performance through burdensome administrative procedures and rigid standardization. Adopting the Air Force Air Defense Missile Command junior officers as the study subject, this research utilizes a Mixed-Methods Design. First, key issues were summarized through in-depth interviews with senior experts, followed by a questionnaire survey of 114 junior officers, using statistical analysis to examine differences across background variables. The findings reveal that administrative duties severely crowd out time for professional training, with interference intensifying with seniority. Furthermore, "non-professional leadership" at decision-making levels results in officers who, while proficient in executing standard procedures, lack the self-efficacy to cope with highly uncertain battlefield scenarios. Based on these results and SWOT analysis, this study recommends leveraging the reform opportunities presented by external threats to promote administrative reduction to release time for professional improvement, enforce profession-oriented appointments, and shift the training focus to cultivating cross-domain judgment capabilities, thereby achieving a substantive transformation in training performance. en_US dc.description.tableofcontents 第一章、 緒論 1 第一節、 研究背景與動機 1 第二節、 國軍組織變革下之訓練治理困境與結構性成因 7 第三節、 研究目的 10 第四節、 研究流程 12 第二章、 文獻探討 14 第一節、 管理本位主義以及相關研究 14 第二節、 情緒勞務的意涵以及相關研究 16 第三節、 自我效能的意涵與相關研究 20 第三章、 研究方法與設計 23 第一節、 研究方法的選用 23 第二節、 研究對象與資料蒐集 28 第三節、 資料處理與分析 31 第四章、 研究分析與結果 34 第一節、 專家深度訪談分析 34 第二節、 研究問卷調查分析 45 第三節、 問題成因判斷 63 第四節、 SWOT分析 68 第五章、 結論與建議 76 第一節、 研究結論 76 第二節、 政策建議 78 第三節、 研究限制 82 第四節、 未來研究建議 84 參考文獻 86 中文文獻 86 外國文獻 87 zh_TW dc.format.extent 1109325 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0113921319 en_US dc.subject (關鍵詞) 管理本位主義 zh_TW dc.subject (關鍵詞) 自我效能 zh_TW dc.subject (關鍵詞) 訓練績效 zh_TW dc.subject (關鍵詞) 情緒勞務 zh_TW dc.subject (關鍵詞) Managerialism en_US dc.subject (關鍵詞) Self-Efficacy en_US dc.subject (關鍵詞) Training Performance en_US dc.subject (關鍵詞) Emotional Labor en_US dc.title (題名) 國軍管理現況對部隊訓練影響之研究－以某部隊為例 zh_TW dc.title (題名) The impact of armed force management practices on unit training： A case study of a selected military unit en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文文獻 丁樹範（1999）。精實案與國軍組織結構的調整。美歐月刊，14（12），44-58。 立法院預算中心（2005）。國防部「軍事轉型」計畫執行情形之評估。立法院。 立法院預算中心（2014）。國防部「精粹案」執行成效之檢討。立法院。 吳政翰（2011）。國軍人員績效評估制度之研究—以360度績效回饋為例。國防大學管理學院資源管理及決策研究所。 林進賢（2006）。探討國軍組織精簡對幹部工作壓力之影響。義守大學管理研究所。 國防部（2006）。中華民國95年國防報告書。國防部。 國防部（2008）。中華民國97年國防報告書。國防部。 國防部（2011）。中華民國100年國防報告書。國防部。 國防部（2013）。中華民國102年國防報告書。國防部。 國防部（2017）。中華民國106年國防報告書。國防部。 曾美智（2006）。國軍精實案對組織運作與人力結構之影響。國立臺北大學公共行政暨政策學系。 楊志榮（2004）。國軍「精實案」組織變革之研究。國立政治大學行政管理碩士學程。 趙明誠（2012）。國軍組織變革關鍵成功因素之研究－以「精粹案」為例。中華大學企業管理學系。 鄧國雄、蔡佳珍（2019）。組織變革認知與工作滿意度之研究－以空軍防空部隊為例。陸軍後勤季刊，3，76-96。 賴德成（2013）。國軍「精粹案」組織變革對志願役士官留營意願影響之研究：以空軍各基地為例。淡江大學公共行政學系公共政策碩士在職專班。 陳文政（2000）。軍事事務革命與國軍「精實案」。問題與研究，39（12），1-14。 陳永明（2015）。國軍推動組織精簡政策對志願役軍官工作壓力、工作滿意度與留營意願之研究—以陸軍花東地區部隊為例。佛光大學公共事務學系。 外國文獻 Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191–215. Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Prentice-Hall. Bandura, A. (1997). Self-efficacy: The exercise of control. W. H. Freeman. Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386–400. Goffman, E. (1959). The presentation of self in everyday life. Doubleday. Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95–110. Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52(5), 958–974. Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524. Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. University of California Press. Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3–19. Humphrey, R. H., Pollack, J. M., & Hawver, T. H. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23(2), 151–168. Johnson, R. B., & Onwuegbuzie, A. J. (2004). Mixed methods research: A research paradigm whose time has come. Educational Researcher, 33(7), 14–26. Johnson, H. A. M., & Spector, P. E. (2007). Service with a smile: Do emotional intelligence, meekness, and autonomy buffer the effects of emotional labor? Journal of Occupational Health Psychology, 12(4), 319–333. Joshi, A., Kale, S., Chandel, S., & Pal, D. K. (2015). Likert scale: Explored and explained. British Journal of Applied Science & Technology, 7(4), 396–403. Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123–133. Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation. American Psychologist, 57(9), 705–717. Pollitt, C. (1990). Managerialism and the public services: The Anglo-American experience. Basil Blackwell. Power, M. (1997). The audit society: Rituals of verification. Oxford University Press. Power, M. (2007). Organized uncertainty: Designing a world of risk management. Oxford University Press. Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12(1), 23–37. Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. Stajkovic, A. D., & Luthans, F. (1998). Self-efficacy and work-related performance: A meta-analysis. Psychological Bulletin, 124(2), 240–261. Tierney, P., & Farmer, S. M. (2002). Creative self-efficacy: Its potential antecedents and relationship to creative performance. Academy of Management Journal, 45(6), 1137–1148. Wong, L., Bliese, P., & McGurk, D. (2003). Military leadership: A context specific review. The Leadership Quarterly, 14(6), 657–692. zh_TW
