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題名 電子商務網頁版面配置與瀏覽動線之關係研究─以Yahoo!奇摩購物中心、PChome線上購物、GOHAPPY線上快樂購網站為例
The study on the relationship between the E-commerce web page layout and eye movement- Cases of the Yahoo! Kimo Shopping Center、PChome Online Store and Gohappy eStore
作者 黃毓芬
貢獻者 賴建都
黃毓芬
關鍵詞 眼動追蹤儀器實驗
網頁設計與版面配置
電子商務
Eye tracking
Webpage design & display
E-commerce
日期 2007
上傳時間 11-Sep-2009 16:09:36 (UTC+8)
摘要 本研究旨在探討國內三大電子商務網站之商品展示頁面的版面配置與瀏覽動線之間的關係,藉由眼動追蹤儀器實驗(Eye Movement Tracking)及專家訪談的結果,歸納出最後的結論與建議方向,並作為未來實務界在設計與規劃電子商務網站時的參考依據。
     在實驗研究中,共分為兩個階段進行測試,由23位受測者進行觀看,有效樣本20人。實驗一主要是測試三家電子商務網站的商品瀏覽效率。透過實驗找出哪一家的商品版面配置與動線規劃,可以讓使用者在短時間內快速地找到所要的商品以及在找尋商品的過程中,受測者的凝視焦點分佈與凝視停留時間為何。
     而實驗二的部份,則是測試商品的版面配置情形。主要是操弄三家網站之不同的商品配置特性,測試不同的商品配置特性對使用者的視覺焦點(Fixation Count)與停留時間(Fixation Time)所產生的變化,試圖瞭解何種商品配置最吸引使用者的目光,讓使用者停留更多的瀏覽時間。
     並透過專家訪談法,瞭解業界資深的網頁設計師及網站規劃者他們對於電子商務網站之商品展示頁的版面配置與使用者瀏覽動線的看法與建議,以及在規劃及設計自家電子商務網站時的構思想法,最後將訪談資料以內容分析法予以歸納分析,供業界在執行電子商務網站實務設計時之參考依據。
This study aims to investigate the relationship between the layout and browsing routes for merchandise display pages on Taiwan’s three major e-commerce websites, as ascertained by results from eye tracking experiments and expert interviews. The study offers some overall conclusions and suggestions which may serve as a reference for future practices in designing and implementing e-commence websites.
     The experiment was divided into two stages, and included 23 participants whose viewing behavior was recorded; the effective sample pool was 20. The objective of the first test was to examine the merchandise viewing efficacy rendered by these three e-commerce websites. Through this experiment, the website with the merchandise page setup and browsing routes which enabled users to locate their desired merchandise in the shortest time was determined, as well as the samples’ visual fixation distributions and durations.
     In the second experiment, merchandise page layouts were tested. Different arrangement schemes of merchandise displayed by these same three websites were manipulated to test the effects they have on user eye fixation count and fixation time, in an attempt to understand what type of merchandise display arrangement scheme draws the most attention from viewers and encourages them to spend more viewing time.
     Expert interviews provided insights and suggestions from skilled web page designers and website builders regarding their perspectives on merchandise display page arrangement and user browsing routes, and in particular, the concepts employed when building their own e-commerce websites. Finally, interview data is introduced and analyzed using content analysis methodology, which may serve as a reference for e-commerce website design practices.
參考文獻 中文部分
朱瀅(2000)。《實驗心理學》。北京大學出版社。
李俊宏(1996)。《網頁設計原則的研究─以大專院校首頁設計為例》。國立雲林技術學院工業設計技術研究所碩士論文。
Richard E. Mayer原著,林清山譯(1993)。《教育心理學─認知取向》。台北:遠流出版社。
Steve Krug 原著,胡為君編譯(2006)。《Don’t Make Me Think》。台北:上奇科技。
陳石安(1971)。《新聞編輯學》。台北:三民書局。
陳晉玄 (2002) 。《消費者對產品識別之視覺認知研究─以汽車造形為例》。國立台北科技大學創新設計研究所碩士論文。
張信賢(2006)。《汽車特徵意象及其在視覺上的認知研究》。國立成功大學工業設計研究所碩士論文。
張繼文(1991)。〈商業設計的本質性任務與趨向〉。嶺東學報。
黃任鴻(1999)。《文章段落版面編排方式之視覺搜尋與閱讀效應》。國立台灣科技大學管理技術研究所工業管理學程碩士論文。
黃憶婷(2005)。《網路廣告的版面配置對視覺焦點、閱讀動線的影響之研究》。私立文化大學資訊傳播研究所碩士論文。
湯嘉恆(1999)。《消費者之網路購物資訊環境態度、購買涉入、網路使用行為對網路購物意願之影響探討─以國立大學學生為例》。國立交通大學經營管理研究所碩士論文。
經濟部商業司(2006)。《電子商務年鑑》。台北:作者。
蔡子瑋(1994)。《產品意象語意研究─以本土性意象研究》。國立成功大學工業設計研究所碩士論文。
鄭麗玉(1993)。《認知心理學:理論與應用》。台北:三南。
賴建都、傅銘傳、孫慶文、蔡政旻(2006)。〈電視購物頻道畫面文字訊息置入效果研究-消費者認知與電視畫面閱讀動線〉。東森購物公司委託研究案。
盧希鵬(2001)。《電子商務之九陰真經》。台北:藍鯨出版。
盧鵬文、盧康渝(2004)。《別讓我的滑鼠沒氣質》。台北:數位人資訊。
鍾聖校(1990)。《認知心理學》。台北:心理。
簡志忠(1998)。《光學式瞳位追蹤器之人機介面系統研製》。私立逢甲大學自動控制工程研究所碩士論文。
英文部份
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Antes, J. R. (1974). The time course of picture viewing. Journal of Experimental Psychology, 103(1), pp. 62-70.
Arnheim, R. (1974). Art and Visual Perception: A Psychology of the Creative Eye. Berkeley: University of California Press.
Arnold, E. C. (1969). Modern newspaper design. 1st ed., New York, NY, USA: Harper & Row.
Baker, M. A., & Loeb, M. (1973). Implications of measurement of eye fixations for a psychophysics of form perceptiom. Perception & Psychophysics, 13(2),
pp. 185-192.
Baxter, M. (1995). Product Design-Practical methods for the systematic development of new product. London: Chapman & Hall.
Barthelson, M. (2002). Reading behaviour in online news reading, graduation project. Lund University: Department of Cognitive Science.
Buswell, G.T. (1935). How People Look at Pictures. Chicago: University of Chicago Press.
Brysbaert, M., & Vitu, F. (1998). Word skipping: Implications for theories of eye movement control in reading. In G. Underwood (Ed.), Eye guidance in reading and scene perception. Oxford, UK: Elsevier.
Dodge, R. (1900). Visual Perceptions During Eye Movement. Psychological Review, VII, pp. 454-465.
Engel, J.F., Kollatt, D.T., & Blackwell, R.D. (1978). Consumer Behavior. New York: Dryden Press.
Fleming, J. (1998). Web navigation: Designing the user experience. Sebastopol, CA: O`Reilly & Associates, Inc.
Garcia, M. R., & Stark, P. (1991). Eyes on The News. St. Petersburg. Florida: The Poynter Institute.
Garcia, M. R. (1987). Contemporary Newspaper Design. New Jersey: Prentice-Hall.
Gerrig, R. J., & Zimbardo, P. G. (2005). Psychology and life (17th ed.). Boston: Pearson/Allen and Bacon.
Henderson, J. M., & Hollingworth, A. (1998). Eye Movements during Scene Viewing: An Overview. In G Underwood (Eds.), Eye Guidance while Reading and While Watching Dynamic Scenes (pp. 269-293). Oxford: Elsevier.
Henderson, J. M., Weeks, P.A., & Hollingworth, A. (1999). The effects of semantic consistency on eye movements during complex scene viewing. Journal of Experimental Psychology: Human Perception & Performance, 25(1),
pp. 210-228.
Jul, S., & Furnas, G. (1997). Navigation in Electronic Worlds. SIGCHIBulletin, 29(4), New York: ACM Press.
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Loftus, G. R., & Mackworth, N. H., (1978). Cognitive Determinants of Fixation Location During Picture Viewing. Journal of Experimental Psychology: Human Perception and Performance 4(4).
Mackworth, N. H. (1976). Stimulus density limits the useful eld of view. In: Monty, R.A., Senders, J.W. (Eds.), Eye Movements and sychological Processes. Erlbaum, Hillsdale, NJ.
Mackworth, N. H., & Morandi, A. J. (1967). The gaze selects informative details within pictures. Perception & Psychophysics, 2(11), pp. 547-552.
Megaw, E. D., & Richardson, J.(1979). Eye Movements and Industrial Inspection. Applied Ergonomics, 10(3), pp. 145-154.
Miller, G. A. (1956). The Magical Number Seven Plus or Minus Two: Some limits on our capacity for processing information. Psychological Review, 63, pp. 81-87.
Newman, M. W., & Landay, J. A. (2000). Sitemaps, Storyboards, and Specifications: A Sketch of Web Site Design Practice. Designing Interactive Systems,
pp. 263-274.
Neboit, M., & Richardson, J. (1987). Eye Movement Rrecording in Ergonomics and Applied Research. Eye Movements: from physionlogy to Cognition, Elsevier Science Publishers B.V., North-Holland, pp. 551-561.
Passini, R.(1992). Wayfinding in Architecture. New York: Van Nostrand Reinhold.
Powell, Thomas A. (2000). Web Design : The Complete Reference.
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描述 碩士
國立政治大學
傳播學院碩士在職專班
94941020
96
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0094941020
資料類型 thesis
dc.contributor.advisor 賴建都zh_TW
dc.contributor.author (Authors) 黃毓芬zh_TW
dc.creator (作者) 黃毓芬zh_TW
dc.date (日期) 2007en_US
dc.date.accessioned 11-Sep-2009 16:09:36 (UTC+8)-
dc.date.available 11-Sep-2009 16:09:36 (UTC+8)-
dc.date.issued (上傳時間) 11-Sep-2009 16:09:36 (UTC+8)-
dc.identifier (Other Identifiers) G0094941020en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/29711-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 傳播學院碩士在職專班zh_TW
dc.description (描述) 94941020zh_TW
dc.description (描述) 96zh_TW
dc.description.abstract (摘要) 本研究旨在探討國內三大電子商務網站之商品展示頁面的版面配置與瀏覽動線之間的關係,藉由眼動追蹤儀器實驗(Eye Movement Tracking)及專家訪談的結果,歸納出最後的結論與建議方向,並作為未來實務界在設計與規劃電子商務網站時的參考依據。
     在實驗研究中,共分為兩個階段進行測試,由23位受測者進行觀看,有效樣本20人。實驗一主要是測試三家電子商務網站的商品瀏覽效率。透過實驗找出哪一家的商品版面配置與動線規劃,可以讓使用者在短時間內快速地找到所要的商品以及在找尋商品的過程中,受測者的凝視焦點分佈與凝視停留時間為何。
     而實驗二的部份,則是測試商品的版面配置情形。主要是操弄三家網站之不同的商品配置特性,測試不同的商品配置特性對使用者的視覺焦點(Fixation Count)與停留時間(Fixation Time)所產生的變化,試圖瞭解何種商品配置最吸引使用者的目光,讓使用者停留更多的瀏覽時間。
     並透過專家訪談法,瞭解業界資深的網頁設計師及網站規劃者他們對於電子商務網站之商品展示頁的版面配置與使用者瀏覽動線的看法與建議,以及在規劃及設計自家電子商務網站時的構思想法,最後將訪談資料以內容分析法予以歸納分析,供業界在執行電子商務網站實務設計時之參考依據。
zh_TW
dc.description.abstract (摘要) This study aims to investigate the relationship between the layout and browsing routes for merchandise display pages on Taiwan’s three major e-commerce websites, as ascertained by results from eye tracking experiments and expert interviews. The study offers some overall conclusions and suggestions which may serve as a reference for future practices in designing and implementing e-commence websites.
     The experiment was divided into two stages, and included 23 participants whose viewing behavior was recorded; the effective sample pool was 20. The objective of the first test was to examine the merchandise viewing efficacy rendered by these three e-commerce websites. Through this experiment, the website with the merchandise page setup and browsing routes which enabled users to locate their desired merchandise in the shortest time was determined, as well as the samples’ visual fixation distributions and durations.
     In the second experiment, merchandise page layouts were tested. Different arrangement schemes of merchandise displayed by these same three websites were manipulated to test the effects they have on user eye fixation count and fixation time, in an attempt to understand what type of merchandise display arrangement scheme draws the most attention from viewers and encourages them to spend more viewing time.
     Expert interviews provided insights and suggestions from skilled web page designers and website builders regarding their perspectives on merchandise display page arrangement and user browsing routes, and in particular, the concepts employed when building their own e-commerce websites. Finally, interview data is introduced and analyzed using content analysis methodology, which may serve as a reference for e-commerce website design practices.
en_US
dc.description.tableofcontents 致謝詞 i
     中文摘要 iii
     英文摘要 iv
     目錄 v
     表目錄 vii
     圖目錄 viii
     第一章 緒論 1
      第一節 研究背景 1
      第二節 研究動機與目的 10
      第三節 研究流程 11
     第二章 文獻探討 13
      第一節 網站設計概述 13
      第二節 網站導覽之探討 14
      第三節 版面配置與瀏覽動線的關係 19
      第四節 視覺認知過程 21
      第五節 記憶系統與資訊處理過程 22
      第六節 「眼球軌跡系統」之探討 26
     第三章 研究方法 33
      第一節 眼動儀實驗法 33
      第二節 專家訪談法 46
     第四章 三家網站之商品瀏覽動線與凝視點實驗一-找出一樣商品 48
      第一節 實驗目的 48
      第二節 實驗概要 48
      第三節 實驗結果分析 57
     
     
     
     第五章 版面配置之凝視點實驗二-找出最吸引使用者目光、聚集
     最多凝視點的商品配置 160
      第一節 實驗目的 160
      第二節 實驗概要 160
      第三節 實驗結果分析 171
     第六章 訪談結果整理 181
     第七章 結論與建議 186
      第一節 從商品瀏覽動線與效率的角度探討
      電子商務網站─實驗一 186
      第二節 從版面配置的角度探討電子商務之商品
      展示頁面─實驗二 195
      第三節 訪談結果 197
      第四節 結論 198
      第五節 研究限制 200
      第六節 後續研究的建議 202
     參考文獻 205
      中文部分 205
      英文部分 206
     附錄一 問卷設計 210
     附錄二 受測者個人資料 212
     附錄三 實驗眼動之原始數據 214
     附錄四 實驗之受測範圍的眼動資料圖 217
     附錄五 實驗眼動資料整理後之數據 218
     附錄六 實驗圖片 234
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0094941020en_US
dc.subject (關鍵詞) 眼動追蹤儀器實驗zh_TW
dc.subject (關鍵詞) 網頁設計與版面配置zh_TW
dc.subject (關鍵詞) 電子商務zh_TW
dc.subject (關鍵詞) Eye trackingen_US
dc.subject (關鍵詞) Webpage design & displayen_US
dc.subject (關鍵詞) E-commerceen_US
dc.title (題名) 電子商務網頁版面配置與瀏覽動線之關係研究─以Yahoo!奇摩購物中心、PChome線上購物、GOHAPPY線上快樂購網站為例zh_TW
dc.title (題名) The study on the relationship between the E-commerce web page layout and eye movement- Cases of the Yahoo! Kimo Shopping Center、PChome Online Store and Gohappy eStoreen_US
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 中文部分zh_TW
dc.relation.reference (參考文獻) 朱瀅(2000)。《實驗心理學》。北京大學出版社。zh_TW
dc.relation.reference (參考文獻) 李俊宏(1996)。《網頁設計原則的研究─以大專院校首頁設計為例》。國立雲林技術學院工業設計技術研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) Richard E. Mayer原著,林清山譯(1993)。《教育心理學─認知取向》。台北:遠流出版社。zh_TW
dc.relation.reference (參考文獻) Steve Krug 原著,胡為君編譯(2006)。《Don’t Make Me Think》。台北:上奇科技。zh_TW
dc.relation.reference (參考文獻) 陳石安(1971)。《新聞編輯學》。台北:三民書局。zh_TW
dc.relation.reference (參考文獻) 陳晉玄 (2002) 。《消費者對產品識別之視覺認知研究─以汽車造形為例》。國立台北科技大學創新設計研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 張信賢(2006)。《汽車特徵意象及其在視覺上的認知研究》。國立成功大學工業設計研究所碩士論文。zh_TW
dc.relation.reference (參考文獻) 張繼文(1991)。〈商業設計的本質性任務與趨向〉。嶺東學報。zh_TW
dc.relation.reference (參考文獻) 黃任鴻(1999)。《文章段落版面編排方式之視覺搜尋與閱讀效應》。國立台灣科技大學管理技術研究所工業管理學程碩士論文。zh_TW
dc.relation.reference (參考文獻) 黃憶婷(2005)。《網路廣告的版面配置對視覺焦點、閱讀動線的影響之研究》。私立文化大學資訊傳播研究所碩士論文。zh_TW
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