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題名 在網路購物環境中資訊結構與資訊超載對消費者決策品質、消費信心及決策滿意度的影響
作者 黃育盈
Huang, Yu-Ying
貢獻者 張愛華
Chang, Ai-Hwa
黃育盈
Huang, Yu-Ying
關鍵詞 資訊超載
資訊結構
網路環境
Information overload
Information structure
on-line environment
日期 2005
上傳時間 11-Sep-2009 16:47:24 (UTC+8)
摘要   本研究之主要目的,在於探討虛擬的網路環境中之「資訊超載」的現象,其存在是受到哪些因素的影響,同時討論其對消費者線上購物感覺的影響。除此之外,本研究同時也討論了以下兩個變數:選擇方案的數量與產品屬性水準數所構成的資訊結構,是否影響消費者所認知的資訊超載。同時,本研究亦將探討時間限制所引發的負面情緒變化,是否會讓消費者在篩選產品資訊感到疑惑與壓力。因此,本研究包含了選擇方案與產品屬性水準數等資訊結構的兩個自變數,以及第三項自變數負面情緒,第四項自變數網路使用經驗與習慣;至於應變數則為決策正確性、消費信心與決策滿意度。
     
       本研究使用實驗設計的方法來操作化研究架構,並模擬網路購物情境以進行操弄。本研究之研究結果摘要如下:
     
     一、選擇方案數量對決策正確性有負向影響,產品屬性水準數對決策正確性有負向影響。
     二、每日平均上網時數會影響決策正確性之高低。
     三、負面情緒起伏越大,則決策正確性會下降,資訊超載的程度則是上升。
     四、資訊超載程度的高低主要是受到選擇方案的數量所影響。
     五、資訊超載程度越高,則決策正確性會下降,且消費信心亦下降。
     六、消費信心越高,則決策滿意度高低會上升。
     七、考慮時間越長,則決策正確性會上升;但考慮時間與資訊超載互不影響。
     八、資訊超載與負面情緒均對決策滿意度有顯著影響,但是決策正確性則否。
參考文獻 一、中文部分
1.艾文.托佛勒 (Alvin Toffler)著 (1994)。未來的衝擊 (Future Shock) (蔡伸章譯)。台北市:時報文化出版企業有限公司(原作1970年出版)。
2.查理.伍爾曼 (Richard Saul Wurman)著 (1994)。資訊焦慮 (Information Anxiety) (張美惠譯)。台北市:時報文化出版企業有限公司(原作2001年出版)。
二、英文部分
1.Abramson Norman (1963), Information Theory and Coding, New York: McGraw-Hill Book Company.
2.Alloy, L.B., and Tabachnik, N. (1984), “Assessment of Covariation by Humans and Animals: The joint Influence of Prior Expectations and Current Situational Information,” Psychological Review, 91, 112-149.
3.Anderson, J. R. (1974). “Retrieval of Propositional Information from Long-Term Memory,” Cognitive Psychology, 5, 451-474.
4.Barbara Edwards (2003), “Information Overload! Coping in the Information Age,” Retrieved October 6, 2005, from http://www.slais.ubc.ca/courses/libr500/winter2000/www/b_edwards/index.htm
5.Bartlett, C.J. and Calvin G., Green (1966), “Clinical Prediction: Does One Sometimes Know Too Much?” Journal of Counseling Psychology, 13, 267-270.
6.Bawden David, Holtham Clive and Courtenay Nigel (1999), “Perspectives on Information Overload,” Aslib Proceedings, 51 (8), 249-255.
7.Bettman, James R. (1979), “Decision Net Models of Buyer Information Processing and Choice: Findings, Problems and Prospects,” in Buyer/Consumer Information Processing, G.D. Hughes and M. L. Ray, eds., Chapel Hill: University of North Carolina Press, 59-74.
8.Bettman, James R. and Michael A., Zins (1979), “Information Format and Choice Task Effects in Decision Making,” Journal of Consumer Research, 4, 141-153.
9.Bettman, James R., Eric J. Johnson, Mary F. Luce, and John W., Payne (1993), “Correlation, Conflict, and Choice,” Journal of Experimental Psychology : Learning, Memory, and Cognition,19(4), 931-956.
10.Braunstein, M. L. (1976), Depth Perception Through Motion, New York: Academic Press.
11.Broadbent, Donald E. (1975), “The Magic Number Seven After Fifteen Years,” in Studies in Long Term Memory, eds., Alan Kennedy and Alan Wilkes, London: John Wiley & Sons, 1-18.
12.Cacioppo, John T. and Richard E. Petty (1982), “The Need for Cognition,” Journal of Personality and Social Psychology, 42 (January), 116-131.
13.Crocker, J. (1981), “Judgment of Covariation by Social Perceivers,” Psychological Bulletin, 90, 272-292.
14.Dudycha, Linda W. and James C. Naylor (1966), “Characteristics of the Human Inference Process in Complex Choice Behavior Situations,” Organizational Behavior and Human Performance, 1(September), 110-128.
15.Einhorn, H.J., and Hogarth, R.M. (1981), “Behavioral Decision Theory: Processes of Judgement and Choice,” Annual Review of Psychology, 32, 53-88.
16.Gardner, R.C. (1985), Social Psychology and Second Language Learning: The Role of Attitudes and Motivation, London: Edward Arnold.
17.Gilovich, T., and Medvec, V. H. (1995), “The Experience of Regret: What, When, and Why,” Psychological Review, 102, 379-395.
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19.Hayes John R. (1964), “Human Data Processing Limits in Decision Making,” in E. Bennett, ed., Information System Science and Engineering, New York: McGraw-Hill Book Company.
20.Helgeson, James G. and Michael L. Ursic (1993), “Information Load, Cost/Benefit Assessment and Decision Strategy Variability,” Academy of Marketing Science, 21(4), 13-20.
21.Huber Joel and Noreen M. Kline (1991), “Adapting Cutoffs to the Choice Environment: The Effects of Attribute Correlation and Reliability,” Journal of Consumer Research, 18, 346-357.
22.Hulbert James, John U. Farley, and John A. Howard (1972), “Information Processing and Decision Making in Marketing Organizations,” Journal of Marketing Research, 9 (February), 75-77.
23.Iselin, Errol R. (1988), “The Effects of Information Load and Information Diversity on Decision Quality in a Structured Decision Task,” Accounting, Organizations and Society, 13(2), 147-164.
24.Jacob Jacoby, Geroge J. Szybillo and Jacqueline Busato-Schach (1977), “Information Acquisition Behavior in Brand Choice Situations,” Journal of Consumer Research, 3, 209-216.
25.Jacoby Jacob, Donald E. Speller, and Carol Kohn Berning (1974a), “Brand Choice Behavior as a Function of Information Load: Replication and Extension,” Journal of Consumer Research, 1, 33-42.
26.Jacoby Jacob, Donald E. Speller, and Carol Kohn Berning (1974b), “Brand Choice Behavior As a Function of Information Load,” Journal of Marketing Research, 11, 63-69.
27.Jagdish, N. Sheth, Venkatesan, M. (1968), “Risk-reduction Processes in Repetitive Consumer Behavior,” Journal of Marketing Research, 5, 307-310.
28.Katona George and Eva L. Mueller (1955), “A study of Purchase Decisions,” in Lincoln Clark, Consumer Behavior: The Dynamics of Consumer Reaction, 1. New York: New York University Press, 74-75.
29.Keller, Kevin Lane and Richard Staelin (1987), “Effects of Quality and Quantity of Information on Decision Effectiveness,” Journal of Consumer Research, 14 (September), 200-213.
30.Kelly, E. Lowell, and Donald Winslow Fiske (1951), The Prediction of Performance in Clinical Psychology, Ann Arbor: University of Michigan Press.
31.Lantz, A. (2001), “Information Overload As a Problem in Our Society,” Retrieved October 6, 2005, from http://www.nada.kth.se/kurser/kth/2D5339/oldversions/ass1.mehid.html
32.Lee B.K., and W.N., Lee (2004), “The Effect of Information Overload on Consumer Choice Quality in an On-Line Environment,” Psychology & Marketing, 21 (3), 159-183.
33.Lipowski, Z.J. (1973), “Affluence, Information Inputs and Health,” Social Science and Medicine, 7, 517-529.
34.Luce, Mary Frances, John W. Payne, and James R. Bettman (1999), “Emotional Trade-off Difficulty and Choice,” Journal of Marketing Research, 36, 143-159.
35.Lurie, Nicholas H. (2004), “Decision Making in Information Rich Environments: The Role of Information Structure,” Journal of Consumer Research, 30 (4), 473-487.
36.Lussier, Denis A., and Richard W. Olshavsky (1979), “Task Complexity and Contingent Processing in Brand Choice,” Journal of Consumer Research, 6, 154-165.
37.Malhotra, Naresh K. (1982), “Information Load and Consumer Decision Making,” Journal of Consumer Research, 8, 419-430.
38.Malhotra, Naresh K., Arun K. Jain, and Stephen W. Lagakos (1982), “The Information Overload Controversy: An Alternative Viewpoint”, Journal of Marketing, 46 (Spring), 27-37.
39.Marien Michael (1994). “Infoglut and Competing Problems: Key Barriers Suggesting a New Strategy for Sustainability”, Futures, 26 (2), 246-256.
40.Mark R. Nelson (2001), “We have the information you want, but getting it will cost you: Being held hostage by information overload,” Retrieved October 6, 2005, from http://www.acm.org/crossroads/xrds1-1/mnelson.html
41.Miller George A. (1956), “The Magic Number Seven, Plus or Minus Two: Some Limits on our Capacity for Processing Information”, Psychological Review, 63, 81-97.
42.Miller, James Grier (1960), “Information Input Overload and Psychopathology”, American Journal of Psychiatry, 116, 695-704.
43.Moray, N. (1967), “Where Is Capacity Limited? A Survey and A Model,” Acta Psychologica, 27, 84-92.
44.Newell Allen and Herbert A., Simon (1972), Human Problem Solving, Englewood Cliffs, NJ: Prentice Hall.
45.Orrin E. Klapp (1986), Overload and Boredom: Essays on the Quality of Life in theIinformation Society, Westport, Conn.: Greenwoord Press, 2.
46.Paese, Paul W. and Janet A. Sniezek (1991), “Influences on the Appropriateness of Confidence in Judgement: Practice, Effort, Information, and Decision-Making,” Organizational Behavior and Human Decision Processes, 48, 100-13.
47.Payne, John W. (1982), “Contingent Decision Behavior,” Psychological Bulletin, 92, 382-402.
48.Payne, John W. and Laughhunn, D. J. (1976), “The Impact of Sunk Outcomes on Risky Choice Behavior,” Canadian Journal of Operations Research and Information Processing, 22(2), 151-181.
49.Payne, John W., James R. Bettman, and Eric J. Johnson (1988), “Adaptive Strategy Selection in Decision Making,” Journal of Experimental Psychology: Learning, Memory, and Cognition, 14(July), 534-522.
50.Pendse, S. G. (1978), “Category Perception, Language and Brain Hemispheres: An Informational Processing Approach,” Behavioral Sciences, 23, 421-428.
51.Pereira, Rex Eugene (2001), “Influence of Query-Based Decision Aids on Consumer Decision Making in Electronic Commerce,” Information Resources Management Journal, 14(1).
52.Peter Wright (1975), “Consumer Choice Strategies: Simplifying vs. Optimizing,” Journal of Marketing Research, 60-67.
53.Peter, J. Paul and Jerry C. Olson (1993), Consumer Behavior and Marketing Strategy, IRWIN.
54.Petty, Richard. E. (1986), “The Elaboration Likelihood Model of Persuasion,” Advances in Experiment Social Psychology, 19, 123-25.
55.Quastler, H. (1956). Information Theory in Psychology: Problems and Methods, New York: The Free Press.
56.Scammon, Debra L. (1997), “Information Load and Consumers,” Journal of Consumer Research, 4 (December), 148-155.
57.Schroder, Harold M., Michael J. Driver, and Siegfried Steufert (1967), Human Information Processing, New York: Holt, Rinehart Winston.
58.Schwarz Norbert, Bless, H. and Bohner, G. (1991), “Mood and Persuasion: Affective States Influence the Processing of Persuasive Communications, in: Zanna, M.P. (Ed.): Advances in Experimental Social Psychology, Vol.24, San Diego, CA, 161-199.
59.Shannon, C.E., and Weaver, W. (1949), The Mathematical theory of communication, Urbana: University of Illinois Press.
60.Simon, Herbert A. (1974), “How Big Is a Chunk?” Science, 183, 482-488.
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64.Summers, John O. (1974), “Less Information is Better?” Journal of Marketing Research, 11 (November), 467-468.
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70.Wright, Peter (1975), “Consumer Choice Strategies: Simplifying Vs. Optimizing,” Journal of Marketing Research, 12 (February).
描述 碩士
國立政治大學
企業管理研究所
93355078
94
資料來源 http://thesis.lib.nccu.edu.tw/record/#G0093355078
資料類型 thesis
dc.contributor.advisor 張愛華zh_TW
dc.contributor.advisor Chang, Ai-Hwaen_US
dc.contributor.author (Authors) 黃育盈zh_TW
dc.contributor.author (Authors) Huang, Yu-Yingen_US
dc.creator (作者) 黃育盈zh_TW
dc.creator (作者) Huang, Yu-Yingen_US
dc.date (日期) 2005en_US
dc.date.accessioned 11-Sep-2009 16:47:24 (UTC+8)-
dc.date.available 11-Sep-2009 16:47:24 (UTC+8)-
dc.date.issued (上傳時間) 11-Sep-2009 16:47:24 (UTC+8)-
dc.identifier (Other Identifiers) G0093355078en_US
dc.identifier.uri (URI) https://nccur.lib.nccu.edu.tw/handle/140.119/29883-
dc.description (描述) 碩士zh_TW
dc.description (描述) 國立政治大學zh_TW
dc.description (描述) 企業管理研究所zh_TW
dc.description (描述) 93355078zh_TW
dc.description (描述) 94zh_TW
dc.description.abstract (摘要)   本研究之主要目的,在於探討虛擬的網路環境中之「資訊超載」的現象,其存在是受到哪些因素的影響,同時討論其對消費者線上購物感覺的影響。除此之外,本研究同時也討論了以下兩個變數:選擇方案的數量與產品屬性水準數所構成的資訊結構,是否影響消費者所認知的資訊超載。同時,本研究亦將探討時間限制所引發的負面情緒變化,是否會讓消費者在篩選產品資訊感到疑惑與壓力。因此,本研究包含了選擇方案與產品屬性水準數等資訊結構的兩個自變數,以及第三項自變數負面情緒,第四項自變數網路使用經驗與習慣;至於應變數則為決策正確性、消費信心與決策滿意度。
     
       本研究使用實驗設計的方法來操作化研究架構,並模擬網路購物情境以進行操弄。本研究之研究結果摘要如下:
     
     一、選擇方案數量對決策正確性有負向影響,產品屬性水準數對決策正確性有負向影響。
     二、每日平均上網時數會影響決策正確性之高低。
     三、負面情緒起伏越大,則決策正確性會下降,資訊超載的程度則是上升。
     四、資訊超載程度的高低主要是受到選擇方案的數量所影響。
     五、資訊超載程度越高,則決策正確性會下降,且消費信心亦下降。
     六、消費信心越高,則決策滿意度高低會上升。
     七、考慮時間越長,則決策正確性會上升;但考慮時間與資訊超載互不影響。
     八、資訊超載與負面情緒均對決策滿意度有顯著影響,但是決策正確性則否。
zh_TW
dc.description.tableofcontents 第一章 緒論
      第一節 研究動機
       第二節 研究目的
       第三節 研究流程
     
     第二章 文獻探討與假說發展
       第一節 資訊超載對決策品質、資訊處理行為的影響
       第二節 資訊結構對資訊負荷量、決策品質的影響
       第三節 資訊超載、決策品質與時間壓力下情緒反應的關聯
       第四節 決策品質、消費信心與決策滿意度的關聯
       第五節 網路使用經驗與習慣對決策品質的影響
     
     第三章 研究方法
      第一節 本研究觀念架構
       第二節 研究變數的定義與衡量方式
      第三節 前測
       第四節 正式問卷之發展
       第五節 實驗設計與程序
       第六節 資料分析方法
     
     第四章 研究結果
       第一節 樣本輪廓分析
       第二節 信度與效度分析
       第三節 資訊結構、情緒、資訊超載、每日平均上網時數、考慮時間與決策品質之相關分析
       第四節 決策品質、消費信心與決策滿意相關分析
       第五節 本研究假說檢驗之結果
     
     第五章 結論與建議
       第一節 研究發現與結論
       第二節 對行銷理論之貢獻
       第三節 對行銷實務之貢獻
       第四節 研究限制
       第五節 後續研究建議
     
     參考文獻
     
     附錄一 前測網站-實驗情境與說明(同正式網站)
     附錄二 前測問卷
     附錄三 正式問卷
zh_TW
dc.language.iso en_US-
dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0093355078en_US
dc.subject (關鍵詞) 資訊超載zh_TW
dc.subject (關鍵詞) 資訊結構zh_TW
dc.subject (關鍵詞) 網路環境zh_TW
dc.subject (關鍵詞) Information overloaden_US
dc.subject (關鍵詞) Information structureen_US
dc.subject (關鍵詞) on-line environmenten_US
dc.title (題名) 在網路購物環境中資訊結構與資訊超載對消費者決策品質、消費信心及決策滿意度的影響zh_TW
dc.type (資料類型) thesisen
dc.relation.reference (參考文獻) 一、中文部分zh_TW
dc.relation.reference (參考文獻) 1.艾文.托佛勒 (Alvin Toffler)著 (1994)。未來的衝擊 (Future Shock) (蔡伸章譯)。台北市:時報文化出版企業有限公司(原作1970年出版)。zh_TW
dc.relation.reference (參考文獻) 2.查理.伍爾曼 (Richard Saul Wurman)著 (1994)。資訊焦慮 (Information Anxiety) (張美惠譯)。台北市:時報文化出版企業有限公司(原作2001年出版)。zh_TW
dc.relation.reference (參考文獻) 二、英文部分zh_TW
dc.relation.reference (參考文獻) 1.Abramson Norman (1963), Information Theory and Coding, New York: McGraw-Hill Book Company.zh_TW
dc.relation.reference (參考文獻) 2.Alloy, L.B., and Tabachnik, N. (1984), “Assessment of Covariation by Humans and Animals: The joint Influence of Prior Expectations and Current Situational Information,” Psychological Review, 91, 112-149.zh_TW
dc.relation.reference (參考文獻) 3.Anderson, J. R. (1974). “Retrieval of Propositional Information from Long-Term Memory,” Cognitive Psychology, 5, 451-474.zh_TW
dc.relation.reference (參考文獻) 4.Barbara Edwards (2003), “Information Overload! Coping in the Information Age,” Retrieved October 6, 2005, from http://www.slais.ubc.ca/courses/libr500/winter2000/www/b_edwards/index.htmzh_TW
dc.relation.reference (參考文獻) 5.Bartlett, C.J. and Calvin G., Green (1966), “Clinical Prediction: Does One Sometimes Know Too Much?” Journal of Counseling Psychology, 13, 267-270.zh_TW
dc.relation.reference (參考文獻) 6.Bawden David, Holtham Clive and Courtenay Nigel (1999), “Perspectives on Information Overload,” Aslib Proceedings, 51 (8), 249-255.zh_TW
dc.relation.reference (參考文獻) 7.Bettman, James R. (1979), “Decision Net Models of Buyer Information Processing and Choice: Findings, Problems and Prospects,” in Buyer/Consumer Information Processing, G.D. Hughes and M. L. Ray, eds., Chapel Hill: University of North Carolina Press, 59-74.zh_TW
dc.relation.reference (參考文獻) 8.Bettman, James R. and Michael A., Zins (1979), “Information Format and Choice Task Effects in Decision Making,” Journal of Consumer Research, 4, 141-153.zh_TW
dc.relation.reference (參考文獻) 9.Bettman, James R., Eric J. Johnson, Mary F. Luce, and John W., Payne (1993), “Correlation, Conflict, and Choice,” Journal of Experimental Psychology : Learning, Memory, and Cognition,19(4), 931-956.zh_TW
dc.relation.reference (參考文獻) 10.Braunstein, M. L. (1976), Depth Perception Through Motion, New York: Academic Press.zh_TW
dc.relation.reference (參考文獻) 11.Broadbent, Donald E. (1975), “The Magic Number Seven After Fifteen Years,” in Studies in Long Term Memory, eds., Alan Kennedy and Alan Wilkes, London: John Wiley & Sons, 1-18.zh_TW
dc.relation.reference (參考文獻) 12.Cacioppo, John T. and Richard E. Petty (1982), “The Need for Cognition,” Journal of Personality and Social Psychology, 42 (January), 116-131.zh_TW
dc.relation.reference (參考文獻) 13.Crocker, J. (1981), “Judgment of Covariation by Social Perceivers,” Psychological Bulletin, 90, 272-292.zh_TW
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