| dc.contributor.advisor | 溫肇東 | zh_TW |
| dc.contributor.author (Authors) | 陳則文 | zh_TW |
| dc.contributor.author (Authors) | Chen, Tse-Wen | en_US |
| dc.creator (作者) | 陳則文 | zh_TW |
| dc.creator (作者) | Chen, Tse-Wen | en_US |
| dc.date (日期) | 2007 | en_US |
| dc.date.accessioned | 11-Sep-2009 17:45:44 (UTC+8) | - |
| dc.date.available | 11-Sep-2009 17:45:44 (UTC+8) | - |
| dc.date.issued (上傳時間) | 11-Sep-2009 17:45:44 (UTC+8) | - |
| dc.identifier (Other Identifiers) | G0094359006 | en_US |
| dc.identifier.uri (URI) | https://nccur.lib.nccu.edu.tw/handle/140.119/30373 | - |
| dc.description (描述) | 碩士 | zh_TW |
| dc.description (描述) | 國立政治大學 | zh_TW |
| dc.description (描述) | 科技管理研究所 | zh_TW |
| dc.description (描述) | 94359006 | zh_TW |
| dc.description (描述) | 96 | zh_TW |
| dc.description.abstract (摘要) | 從工業革命以來，科技造成人類社會快速的進步，而從二十世紀至今，科技導入、科技創新等相關的研究，便成為商業、組織管理、科技管理與心理學領域爭相研究的重點議題，許多證據指出，科技所帶來的結果，卻不如管理者或學者原本所預期，產生了許多「非預期的創新」。 本研究認為，非預期創新的產生，是因為過去的研究與觀察，是從一個巨觀的角度分析科技所帶來的影響。本研究架構於漸衍過程(emergent)的觀點，以詮釋型(interpretive)質性的研究，透過使用者工作實務(work practice)微觀層次的觀察，來呈現科技與組織的演化。 透過鼎華科技導入衛星派遣系統成立台灣大車隊的歷程，本研究呈現台灣大車隊中的司機在科技導入前、後的工作方式，以及與科技互動下產生的創新結果。本研究發現，經過七年的時間，台灣大車隊的司機，已經發展出許多不同的創新工作實務，包括預期型工作實務、品牌型創新工作實務與科技型創新工作實務，並且於三種類型的工作創新之中，存在有更豐富、更多元的創新。 而透過個案的觀察，本研究認為，一種科技可以造成如此迥異的科技採用與結果，可以歸因於產業情境所造就的多樣化工作實務。而本研究的研究方法與結論，可以做為組織與企業進行科技導入與轉移時的參考。 | zh_TW |
| dc.description.abstract (摘要) | 摘要................................i 誌謝................................ii 目錄................................iv 圖目錄................................vi 表目錄................................vii 第一章 緒論................................1 第一節 研究背景與動機................................1 第二節 研究目的................................3 第三節 論文章節安排................................4 第二章 文獻探討................................5 第一節 科技主導觀點................................6 第二節 使用者意圖觀點................................9 第三節 漸衍過程觀點................................13 第三章 研究方法................................17 第一節 個案選擇................................17 第二節 資料搜集................................20 第三節 資料分析................................24 第四章 個案描述................................25 第一節 計程車產業概況...............................25 第二節 個案公司簡介................................37 第三節 工作實務描述................................52 一、 預期創新型實務................................53 (一) 規律上班型實務................................53 (二) 定點排班型實務................................56 (三) 固定區域巡迴型實務...............................59 二、 品牌型創新實務................................62 (一) 尊榮體驗型實務................................62 (二) 企業合作型實務................................66 (三) 顧客關係管理型實務...............................70 三、 科技型創新實務................................74 (一) 逐水草而居型實務................................74 (二) 系統破解型實務................................78 (三) 資料庫建立實務................................82 第五章 研究發現與討論...............................90 第一節 研究發現與分析................................90 第二節 工作實務分析................................92 第三節 研究貢獻................................97 一、 理論貢獻................................97 二、 實務貢獻................................102 第六章 結論與建議...............................107 第一節 研究結論................................107 第二節 研究限制................................109 第三節 研究建議................................109 參考文獻................................111 附錄................................119 | - |
| dc.description.tableofcontents | 摘要................................i 誌謝................................ii 目錄................................iv 圖目錄................................vi 表目錄................................vii 第一章 緒論................................1 第一節 研究背景與動機................................1 第二節 研究目的................................3 第三節 論文章節安排................................4 第二章 文獻探討................................5 第一節 科技主導觀點................................6 第二節 使用者意圖觀點................................9 第三節 漸衍過程觀點................................13 第三章 研究方法................................17 第一節 個案選擇................................17 第二節 資料搜集................................20 第三節 資料分析................................24 第四章 個案描述................................25 第一節 計程車產業概況...............................25 第二節 個案公司簡介................................37 第三節 工作實務描述................................52 一、 預期創新型實務................................53 (一) 規律上班型實務................................53 (二) 定點排班型實務................................56 (三) 固定區域巡迴型實務...............................59 二、 品牌型創新實務................................62 (一) 尊榮體驗型實務................................62 (二) 企業合作型實務................................66 (三) 顧客關係管理型實務...............................70 三、 科技型創新實務................................74 (一) 逐水草而居型實務................................74 (二) 系統破解型實務................................78 (三) 資料庫建立實務................................82 第五章 研究發現與討論...............................90 第一節 研究發現與分析................................90 第二節 工作實務分析................................92 第三節 研究貢獻................................97 一、 理論貢獻................................97 二、 實務貢獻................................102 第六章 結論與建議...............................107 第一節 研究結論................................107 第二節 研究限制................................109 第三節 研究建議................................109 參考文獻................................111 附錄................................119 | zh_TW |
| dc.language.iso | en_US | - |
| dc.source.uri (資料來源) | http://thesis.lib.nccu.edu.tw/record/#G0094359006 | en_US |
| dc.subject (關鍵詞) | 工作實務 | zh_TW |
| dc.subject (關鍵詞) | 科技轉移 | zh_TW |
| dc.subject (關鍵詞) | 創新結果 | zh_TW |
| dc.subject (關鍵詞) | 衛星定位 | zh_TW |
| dc.subject (關鍵詞) | 計程車業 | zh_TW |
| dc.subject (關鍵詞) | 漸衍過程 | zh_TW |
| dc.subject (關鍵詞) | work practice | en_US |
| dc.subject (關鍵詞) | technology transfer | en_US |
| dc.subject (關鍵詞) | innovation outcome | en_US |
| dc.subject (關鍵詞) | GPS | en_US |
| dc.subject (關鍵詞) | Taxi | en_US |
| dc.subject (關鍵詞) | emergent process | en_US |
| dc.title (題名) | 多元工作實務對於科技使用與創新結果影響之研究─以台灣大車隊為例 | zh_TW |
| dc.title (題名) | Navigating to Diverse Destinations –A Study of Emergent Practices of Taiwan Taxi Cabbies | en_US |
| dc.type (資料類型) | thesis | en |
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| dc.relation.reference (參考文獻) | 55. Simon, H. A. (1977). The New Science of Management Decision. Prentice-Hall, Englewood Cliffs, NJ. | zh_TW |
| dc.relation.reference (參考文獻) | 56. Stewart, R. (1971). How Computers Affect Management. MIT Press, Cambridge. | zh_TW |
| dc.relation.reference (參考文獻) | 57. Tether, B. & Howells, J. (2007). Changing Understanding of Innovation in Services. DTI Occasional Papers, Innovation in Services. 9: 21-60. | zh_TW |
| dc.relation.reference (參考文獻) | 58. The URBIS Group. (1977). Computers, Bureaucrats, and Politicians: High Technology in American Local Governments. Public Policy Research Organization, University of California, Irvine. CA. | zh_TW |
| dc.relation.reference (參考文獻) | 59. von Hippel, E. & Thomke, S. (2002). Customers as Innovators: A New Way to Create Value. Harvard Business Review, 80(4): 74-81. | zh_TW |
| dc.relation.reference (參考文獻) | 60. von Hippel, E. & Urban, G. (1988). Lead User Analysis for the Development of New Industrial Products. Management Science, 34. | zh_TW |
| dc.relation.reference (參考文獻) | 61. Weick, K. E. (1990). Technology as Equivoque: Sensemaking in New Technologies. Technology and Organizations. P. S. Goodman and L. S. Sproull. San Fransisco., Jossey-Bass: 1-44. | zh_TW |
| dc.relation.reference (參考文獻) | 62. Whisler, T. L. (1970). The Impact of Computers on Organizations. Praeger Publishers, New York. | zh_TW |
| dc.relation.reference (參考文獻) | 三、 網路資料 | zh_TW |
| dc.relation.reference (參考文獻) | 1. e-cab衛星安全計程車網頁：http://www.e-cab.com.tw/ | zh_TW |
| dc.relation.reference (參考文獻) | 2. Google Maps：http://maps.google.com/ | zh_TW |
| dc.relation.reference (參考文獻) | 3. 台北市計程車數統計〈2007年版〉。臺北市，監理處：http://www.mvo.taipei.gov.tw/ | zh_TW |
| dc.relation.reference (參考文獻) | 4. 台灣大車隊官方網站：http://www.taiwantaxi.com.tw/taiwantaxi/ | zh_TW |
| dc.relation.reference (參考文獻) | 5. 交通統計月報〈93年8月版〉【資料檔】，交通部統計處：http://safety.iot.gov.tw/cal/cal_1.asp?sort_no=2 | zh_TW |
| dc.relation.reference (參考文獻) | 6. 計程車專用無線電基地台執照統計〈96年8月版〉，國家通訊傳播委員會：http://www.ncc.gov.tw/chinese/Data-statistics/11.2/amateur-supervise.htm | zh_TW |
| dc.relation.reference (參考文獻) | 7. 新加坡交通局(LTA)：http://www.lta.gov.sg/ | zh_TW |
| dc.relation.reference (參考文獻) | 8. 新加坡康福汽車：http://www.comfort-transportation.com.sg/main.asp | zh_TW |
